Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81073 Views

40 replies

68 likes

  • 81073 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

775828 Views

503 replies

64 likes

  • 775828 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

17991 Views

19 replies

5 likes

  • 17991 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2788 Views

0 replies

4 likes

  • 2788 Views
  • 0 replies
  • 4 likes

BUG REPORT! Fix it!

PlanPremium DevicePC within office Wi-Fi networkOperating SystemWindows 10 My Question or IssueFirst of all, I am extremely sorry that Spotify wastes my time once again. But who cares? Since your developers have proved themselves again to not be able...

Regular

Plan Premium   Device PC within office Wi-Fi network Operating System Windows 10   My Question or Issue First of all, I am extremely sorry that Spotify wastes my time once again. B...

Carole101

Casual Listener

776 Views

2 replies

1 likes

  • 776 Views
  • 2 replies
  • 1 likes

Ads won't Play

PlanFree/PremiumCountryUSAOperating SystemWindowsMy Question or IssueWhenever an ad comes on, it doesn't play and I have to close out of Spotify and reopen it for it to play or for the music to come back.

Visitor

Plan Free/Premium Country USA Operating System Windows My Question or Issue Whenever an ad comes on, it doesn't play and I have to close out of Spotify and reopen it for it to play or for the ...

Carole101

Casual Listener

887 Views

2 replies

3 likes

  • 887 Views
  • 2 replies
  • 3 likes

Show ALL SONGS by an Artist

This problem exists in Windows 10, Premium Version. Problem: 1) Search for an artist (e.g. Ray Charles)2) There's no way to view ALL SONGS by that artist. You can however search based on album, but there's no way in Spotify (that I can see) to show a...

Casual Listener

This problem exists in Windows 10, Premium Version.   Problem:   1) Search for an artist (e.g. Ray Charles) 2) There's no way to view ALL SONGS by that artist.   You can however...

Arikabeth

Roadie

3840 Views

5 replies

3 likes

  • 3840 Views
  • 5 replies
  • 3 likes

Some local files missing.

PlanPremiumCountrySpainDevicePCOperating SystemWindows 7 My Question or Issue My spotify don't load some local files. I add all in settings, and they are mp3 files. (Sorry for my english.)

Casual Listener

Plan Premium Country Spain Device PC Operating System Windows 7   My Question or Issue   My spotify don't load some local files. I add all in settings, and they are mp3 files.&nb...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Search results have incorrect popularity values (always 100% popular)

PlanPremiumCountryJapanDeviceBasic LaptopOperating SystemWin10 My Question or IssueWhenever I search anything, all the results have 100% popularity values, I cannot distinguish which is more popular. Check the attached image...This is the case for al...

Visitor

Plan Premium Country Japan Device Basic Laptop Operating System Win10   My Question or Issue Whenever I search anything, all the results have 100% popularity values, I cannot distingui...

259 Views

0 replies

1 likes

  • 259 Views
  • 0 replies
  • 1 likes

Superuser Contribution Hey Spotify developers : Great July update ! Keep up the good work !

I've been loving the July Windows update so far, keep up the good work, you have all my support ! Sincerely A spotify user.

Visitor

I've been loving the July Windows update so far, keep up the good work, you have all my support !   Sincerely   A spotify user.

Daisy

Spotify Legend

916 Views

1 replies

1 likes

Desktop
Other
  • 916 Views
  • 1 replies
  • 1 likes

Adding a recommended song to a playlist problem

Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that the song does not disappear from the list of recom...

Casual Listener

Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Two songs of Johnny Vazquez have swapped names or content

Hello, Spotify. The following two songs of Johnny Vazquez have swapped content:Como Quien Pierde una Estrella and Baila Rumbero from his Baila Rumbero album. Either names or content have been swapped. Here are the correct name and content pairs:https...

Casual Listener

Hello, Spotify.   The following two songs of Johnny Vazquez have swapped content: Como Quien Pierde una Estrella   and   Baila Rumbero   from his Baila Rumbero album. Eit...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Solved!! Spotify desktop says I'm offline when all other websites (including spotify web) works

Operating SystemUbuntu 16.04My Question or Issue Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but none of the existing issues resolve it. I resolved it so I'll be ...

Casual Listener

Operating System Ubuntu 16.04 My Question or Issue   Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but n...

igetemotional

Casual Listener

3863 Views

1 replies

0 likes

  • 3863 Views
  • 1 replies
  • 0 likes

PC hasn't updated my liked songs since April 2019

I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me the recent playlists I have listened to on my phon...

Visitor

I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me...

OneByBoo

Roadie

744 Views

1 replies

0 likes

Desktop
Playlists
  • 744 Views
  • 1 replies
  • 0 likes

Spotify is turning the volume down.

PlanPremiumCountryDenmarkDeviceComputer, using desktop client 1.1.17.543Operating SystemWindows 10 64 bit. My Issue:At random times spotify starts to turn the volume down by itself, like fading out a song but in the middel of a song! Sometimes the so...

Casual Listener

Plan Premium Country Denmark Device Computer, using desktop client 1.1.17.543 Operating System Windows 10 64 bit.   My Issue: At random times spotify starts to turn the volume down by ...

OneByBoo

Roadie

1326 Views

1 replies

0 likes

  • 1326 Views
  • 1 replies
  • 0 likes

"dislike" button in daily mixes isn't showing up

Sometimes when my daily mixes show up in my recently played, you can only favourite songs and the dislike button doesn't appear. When this happens I just go directly to the made for you to play them and it works. But no matter where I play my daily m...

Regular

Sometimes when my daily mixes show up in my recently played, you can only favourite songs and the dislike button doesn't appear. When this happens I just go directly to the made for you to play them ...

sbuder

Regular

1093 Views

2 replies

3 likes

  • 1093 Views
  • 2 replies
  • 3 likes

daily mix doesn't work properly

PlanPremiumDevice(iPhone 7)Operating System(iOS 12.1.4)My Question or Issuedaily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But this feature disappeared from my devices and now my daily mixes do n...

Regular

Plan Premium Device (iPhone 7) Operating System (iOS 12.1.4) My Question or Issue daily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But thi...

eltoch

Composer

1112 Views

1 replies

0 likes

Daily mix issues
  • 1112 Views
  • 1 replies
  • 0 likes

Empty Spotify

PlanPremium CountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI've had Spotify app for a long time and for about 3 or 4 months I have the problem with songs. It started when I couldn't play single songs so I could somehow deal with ...

Casual Listener

Plan Premium  Country Poland Device PC Operating System Windows 10   My Question or Issue I've had Spotify app for a long time and for about 3 or 4 months I have the problem with ...

mineyy_xx

Casual Listener

1201 Views

3 replies

0 likes

  • 1201 Views
  • 3 replies
  • 0 likes

Downloading Podcast's on the desktop platform. (Windows)

I think it’s weird we have the ability to download podcasts for offline listening on iOS and Android, but we cannot download for desktop. Offline listening is just as necessary for desktop. Spotify can you please make this feature available for deskt...

Visitor

I think it’s weird we have the ability to download podcasts for offline listening on iOS and Android, but we cannot download for desktop. Offline listening is just as necessary for desktop. Spotify c...

OneByBoo

Roadie

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Solved!! File is in an unsupported format...

I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the case. All other albums appear to be working. Any id...

Newbie

I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the ...

RachelBluMorph

Casual Listener

11514 Views

9 replies

0 likes

Windows
  • 11514 Views
  • 9 replies
  • 0 likes

MS Store version of the desktop client for Windows seems to be holding up shutdown and restart

(I'll probably be crossposting this to both the Spotify community forums and Windows Feedback Hub) PlanPremiumCountrySingaporeDeviceThinkPad X250Operating SystemWindows 10 Pro, Insider Preview 20H1 build 19002 (issue also existed on 18999) My Questio...

Newbie

(I'll probably be crossposting this to both the Spotify community forums and Windows Feedback Hub)   Plan Premium Country Singapore Device ThinkPad X250 Operating System Windows 10 Pro,...

571 Views

0 replies

0 likes

  • 571 Views
  • 0 replies
  • 0 likes

Can't anymore connect to Yamaha RX-A1040 on Spotify Connect

PlanPremiumCountryUKDeviceMultiple: PC, Samsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueHave been listening Spotify on my Yamaha RX-A1040 received via Spotify Connect for years. Overall great, few hiccups along the way that always...

Casual Listener

Plan Premium Country UK Device Multiple: PC, Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue Have been listening Spotify on my Yamaha RX-A1040 received ...

1155 Views

0 replies

4 likes

  • 1155 Views
  • 0 replies
  • 4 likes

Spotify volume changes

PlanPremiumCountrySingaporeDeviceWindows PCOperating SystemWindows 10 My Question or IssueMy Spotify music changes volume occasionally. I thought i might have manipulated something with my computer's volume, but it only happens on Spotify itself. Fur...

Visitor

Plan Premium Country Singapore Device Windows PC Operating System Windows 10   My Question or Issue My Spotify music changes volume occasionally. I thought i might have manipulated som...

sander386

Regular

1478 Views

2 replies

2 likes

  • 1478 Views
  • 2 replies
  • 2 likes

Drastic Volume Changes During Regular Playback

PlanPremiumCountryUSADeviceLenovo LaptopOperating SystemWindows 10My Question or Issue When listening to music on my laptop, the app volume randomly drops from 100% to about 20% very often. I have to manually bring the volume back up, only to have it...

Casual Listener

Plan Premium Country USA Device Lenovo Laptop Operating System Windows 10 My Question or Issue   When listening to music on my laptop, the app volume randomly drops from 100% to about ...

Shulcs

Casual Listener

919 Views

3 replies

2 likes

  • 919 Views
  • 3 replies
  • 2 likes