Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139218 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139218 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54943 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54943 Views
  • 0 replies
  • 33 likes

Folders within Album

Hi, there, i wanted to know how can i create folders with the "Album" folder. This is because i only hear full albums and not single musics, so the "Playlist" folder is useless to me.Thanks,Leporello

  • Newbie
  • Hi, there, i wanted to know how can i create folders with the "Album" folder. This is because i only hear full albums and not single musics, so the "Playlist" folder is useless to me. Thanks, Lepor...
  • OneByBoo
  • Community Legend
  • 1462 Views
  • 1 replies
  • 2 likes
  • 1462 Views
  • 1 replies
  • 2 likes

No Spotify on Galaxy Store - [Galaxy Active Watch]

PlanPremiumCountrySwedenDeviceiPhone 8Operating SystemiOS 12.2 My Question or IssueI bought a new Galaxy Active Watch and after that, I installed all the needed updates for the smartwatch and the phone. I still can't find a Spotify app in the galaxy ...

  • Newbie
  • Plan Premium Country Sweden Device iPhone 8 Operating System iOS 12.2   My Question or Issue I bought a new Galaxy Active Watch and after that, I installed all the needed updates for t...
  • user-removed
  • Not applicable
  • 998 Views
  • 2 replies
  • 2 likes
  • 998 Views
  • 2 replies
  • 2 likes

Unidentified Remote Spotify Control

PlanFreeCountryUKDeviceOnePlus 5T, HP LaptopOperating SystemAndroid, Windows 10 My Question or IssueFor the past couple weeks, I have been noticing (especially on my laptop) another device that plays music for me. It comes up as Spotify Web player (C...

  • Casual Listener
  • Plan Free Country UK Device OnePlus 5T, HP Laptop Operating System Android, Windows 10   My Question or Issue For the past couple weeks, I have been noticing (especially on my laptop) ...
  • ltd2beast
  • Newbie
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

Font Difference

CountryAustraliaDeviceAsus UX360UAOperating SystemWindows 10My Question or Issue So recently I've been having this weird font issue where it uses a different font in Spotify compared to the images displayed in: Image for example and seems to use a co...

  • Casual Listener
  • Country Australia Device Asus UX360UA Operating System Windows 10 My Question or Issue   So recently I've been having this weird font issue where it uses a different font in Spotify comp...
  • OneByBoo
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Inconsistent and incomplete recommendation playlists

PlanFreeCountryUnited StatesDeviceSurface pro 4Operating SystemWindows 10 My Question or IssueMy discover weekly and release radar playlists have become shorter and shorter as the weeks go by until they just update completely empty. I thought this wa...

  • Casual Listener
  • Plan Free Country United States Device Surface pro 4 Operating System Windows 10   My Question or Issue My discover weekly and release radar playlists have become shorter and shor...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Solved!! Add button rearrange

PlanPremiumCountryIndiaDeviceDell Inspiron 7567Operating SystemWindows 10My Question or IssuePlease add option to rearrange buttons I love full screen mode but its to the rignt and I forget about it.

  • Casual Listener
  • Plan Premium Country India Device Dell Inspiron 7567 Operating System Windows 10 My Question or Issue Please add option to rearrange buttons I love full screen mode but its to the rignt and ...
  • mosohodPeti
  • Composer
  • 505 Views
  • 1 replies
  • 0 likes
  • Feature
    Ideas
    Linux
    Mac
    Windows 10
  • 505 Views
  • 1 replies
  • 0 likes

Sorting on a created playlist

Hi,Recently Spotify started sorting played songs at the bottom of the playlist, HOW can you disable this hugely annoying function? I could not care less to see what songs I have listened. Instead I want to my playlist be in the order I have added son...

  • Newbie
  • Hi, Recently Spotify started sorting played songs at the bottom of the playlist, HOW can you disable this hugely annoying function? I could not care less to see what songs I have listened. Instead I...
  • OneByBoo
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Spotify hidpi support is missing for 4k-5k monitors

PlanPremiumCountryUKDevicei7 7700k, 16gb, 1080ti, 1tb SSDOperating SystemWindows 10 My Question or IssueSpotfiy is blurly due to the lack of scaling at 5k 150% scaling.

  • Newbie
  • Plan Premium Country UK Device i7 7700k, 16gb, 1080ti, 1tb SSD Operating System Windows 10   My Question or Issue Spotfiy is blurly due to the lack of scaling at 5k 150% scaling.
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Playlist in Grid View

PlanPremiumOperating System(Windows 7) When on the windows desktop app, Is there a way to have your saved playlists display in a gid fasion with artwork the same as when in Discovery or Recently Played, rather than in a list on the left hand side? Th...

  • Casual Listener
  • Plan Premium Operating System (Windows 7)   When on the windows desktop app, Is there a way to have your saved playlists display in a gid fasion with artwork the same as when in Discovery o...
  • Sebasty
  • Spotify Star
  • 2862 Views
  • 3 replies
  • 3 likes
  • artwork
    Playlist
  • 2862 Views
  • 3 replies
  • 3 likes

still cannot play on Spotify

a few months ago I posted about it and you didn't fix it, bet I don't have this issue on Deezer

  • Visitor
  • a few months ago I posted about it and you didn't fix it, bet I don't have this issue on Deezer
  • user-removed
  • Not applicable
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Cant like/dislike songs in *some* radios

PlanPremiumCountryUSADeviceSamsung Galaxy S8+ and PCOperating SystemAndroid Oreo and Windows 10 My Question or IssueSometimes when I go to radios I can't like or dislike the songs anymore, ruining the best feature of a radio. Sometimes this happens o...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S8+ and PC Operating System Android Oreo and Windows 10   My Question or Issue Sometimes when I go to radios I can't like or dislike...
  • OneByBoo
  • Community Legend
  • 1152 Views
  • 1 replies
  • 2 likes
  • Radio
  • 1152 Views
  • 1 replies
  • 2 likes

Desktop app won't update Saved Music

PlanPremiumCountryCzechiaDeviceGoogle Pixel 3 XL, Windows 10 (Pixel 2 XL, Windows 7, Debian)Operating SystemAndroid Q (Android O,P) My Question or Issue Desktop apps won't update My Music (Saved Music). When I save something on my phone, it doesn't s...

  • Casual Listener
  • Plan Premium Country Czechia Device Google Pixel 3 XL, Windows 10 (Pixel 2 XL, Windows 7, Debian) Operating System Android Q (Android O,P)   My Question or Issue   Desktop apps w...
  • OneByBoo
  • Community Legend
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Song won't play

PlanFreeCountryUnites States Device(Andrioid G Moto 6, HP)Operating System(windows 10) My Question or IssueI was listening to Andy Black and I noticed one of his songs was skipped over and I can't play it. It seems greyed out but I turned off the exp...

  • Newbie
  • Plan Free Country Unites States  Device (Andrioid G Moto 6, HP) Operating System (windows 10)   My Question or Issue I was listening to Andy Black and I noticed one of his songs w...
  • Sebasty
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Can't disable crossfade (2 minutes of each song lost)

PlanPremiumCountryUKDevicePCOperating SystemWin 8.1 My Question or IssueHi I have crossfade disabled, yeat each song I play this week starts about 1 minute into the song, then drops about a minute from the end, then does the same on the next song. I ...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Win 8.1   My Question or Issue Hi   I have crossfade disabled, yeat each song I play this week starts about 1 minute  int...
  • mrdeanmurray
  • Casual Listener
  • 273 Views
  • 2 replies
  • 1 likes
  • 273 Views
  • 2 replies
  • 1 likes

spotify automatic launch on android when i am starting it on window

PlanFreeCountryIndiaDevicelaptop with windows and androidOperating System(Android Nougat, Windows 10) My Question or IssueHeyy i am using spotify from 2 days today i noticed whenever i am playing song in my desktop app it automatically launch and sta...

  • Casual Listener
  • Plan Free Country India Device laptop with windows and android Operating System (Android Nougat, Windows 10)   My Question or Issue Heyy i  am using spotify from 2 days today i no...
  • 15vaibhav
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Spotify won't boot up and only once show's error message.

eNone of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumCountryUSADeviceDell Inspiron 17ROperating SystemWin10 My Question or IssueLast night I restarted my laptop due to it b...

  • Casual Listener
  • eNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan  Premium Country USA Device Dell Inspiron 17R Operating System...
  • OneByBoo
  • Community Legend
  • 877 Views
  • 6 replies
  • 0 likes
  • Trouble Shooting
  • 877 Views
  • 6 replies
  • 0 likes

Where is the search bar?

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueUntil yesterday there was an always visible search bar at the top of the Spotify windows, next to the forward- and backward buttons. This morning it was gone. The only way...

  • Newbie
  •   Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Until yesterday there was an always visible search bar at the top of the Spotify window...
  • Bittencourt
  • Spotify Star
  • 741 Views
  • 1 replies
  • 0 likes
  • 741 Views
  • 1 replies
  • 0 likes

Odd Connectivity Issues

PlanPremiumCountryUSADeviceMSI GT72 2QE Dominator ProOperating SystemWindows 10My Question or IssueMy PC has been having difficulties with spotify for months now. It does not show all songs I have followed, it doesnt show friend feed, it has an odd c...

  • Regular
  • Plan Premium Country USA Device MSI GT72 2QE Dominator Pro Operating System Windows 10 My Question or Issue My PC has been having difficulties with spotify for months now. It does not show a...
  • spsmcguanema
  • Regular
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Filter songs within a playlist by bpm

PlanFree/PremiumCountryFranceDeviceSamsung Galaxy S9Operating System My Question or IssueIt would be great to be able to filter by bpm songs within a playlist (or extract them to another playlist)

  • Newbie
  • Plan Free/Premium Country France Device Samsung Galaxy S9 Operating System     My Question or Issue It would be great to be able to filter by bpm songs within a playlist (or extra...
  • Nico
  • Community Legend
  • 1435 Views
  • 1 replies
  • 0 likes
  • 1435 Views
  • 1 replies
  • 0 likes