Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountrySpainDevicePCOperating SystemWindows 7 My Question or Issue My spotify don't load some local files. I add all in settings, and they are mp3 files. (Sorry for my english.)
Plan Premium Country Spain Device PC Operating System Windows 7 My Question or Issue My spotify don't load some local files. I add all in settings, and they are mp3 files.&nb...
320 Views
0 replies
0 likes
PlanPremiumCountryJapanDeviceBasic LaptopOperating SystemWin10 My Question or IssueWhenever I search anything, all the results have 100% popularity values, I cannot distinguish which is more popular. Check the attached image...This is the case for al...
Plan Premium Country Japan Device Basic Laptop Operating System Win10 My Question or Issue Whenever I search anything, all the results have 100% popularity values, I cannot distingui...
229 Views
0 replies
1 likes
I've been loving the July Windows update so far, keep up the good work, you have all my support ! Sincerely A spotify user.
I've been loving the July Windows update so far, keep up the good work, you have all my support ! Sincerely A spotify user.
Spotify Legend
880 Views
1 replies
1 likes
Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that the song does not disappear from the list of recom...
Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that...
349 Views
0 replies
0 likes
Hello, Spotify. The following two songs of Johnny Vazquez have swapped content:Como Quien Pierde una Estrella and Baila Rumbero from his Baila Rumbero album. Either names or content have been swapped. Here are the correct name and content pairs:https...
Hello, Spotify. The following two songs of Johnny Vazquez have swapped content: Como Quien Pierde una Estrella and Baila Rumbero from his Baila Rumbero album. Eit...
289 Views
0 replies
0 likes
Operating SystemUbuntu 16.04My Question or Issue Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but none of the existing issues resolve it. I resolved it so I'll be ...
Operating System Ubuntu 16.04 My Question or Issue Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but n...
Casual Listener
3693 Views
1 replies
0 likes
I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me the recent playlists I have listened to on my phon...
I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me...
Roadie
702 Views
1 replies
0 likes
PlanPremiumCountryDenmarkDeviceComputer, using desktop client 1.1.17.543Operating SystemWindows 10 64 bit. My Issue:At random times spotify starts to turn the volume down by itself, like fading out a song but in the middel of a song! Sometimes the so...
Plan Premium Country Denmark Device Computer, using desktop client 1.1.17.543 Operating System Windows 10 64 bit. My Issue: At random times spotify starts to turn the volume down by ...
Roadie
1268 Views
1 replies
0 likes
Sometimes when my daily mixes show up in my recently played, you can only favourite songs and the dislike button doesn't appear. When this happens I just go directly to the made for you to play them and it works. But no matter where I play my daily m...
Sometimes when my daily mixes show up in my recently played, you can only favourite songs and the dislike button doesn't appear. When this happens I just go directly to the made for you to play them ...
Regular
1040 Views
2 replies
3 likes
PlanPremiumDevice(iPhone 7)Operating System(iOS 12.1.4)My Question or Issuedaily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But this feature disappeared from my devices and now my daily mixes do n...
Plan Premium Device (iPhone 7) Operating System (iOS 12.1.4) My Question or Issue daily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But thi...
Composer
1034 Views
1 replies
0 likes
PlanPremium CountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI've had Spotify app for a long time and for about 3 or 4 months I have the problem with songs. It started when I couldn't play single songs so I could somehow deal with ...
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue I've had Spotify app for a long time and for about 3 or 4 months I have the problem with ...
Casual Listener
1111 Views
3 replies
0 likes
I think it’s weird we have the ability to download podcasts for offline listening on iOS and Android, but we cannot download for desktop. Offline listening is just as necessary for desktop. Spotify can you please make this feature available for deskt...
I think it’s weird we have the ability to download podcasts for offline listening on iOS and Android, but we cannot download for desktop. Offline listening is just as necessary for desktop. Spotify c...
Roadie
838 Views
1 replies
0 likes
I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the case. All other albums appear to be working. Any id...
I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the ...
Casual Listener
11219 Views
9 replies
0 likes
(I'll probably be crossposting this to both the Spotify community forums and Windows Feedback Hub) PlanPremiumCountrySingaporeDeviceThinkPad X250Operating SystemWindows 10 Pro, Insider Preview 20H1 build 19002 (issue also existed on 18999) My Questio...
(I'll probably be crossposting this to both the Spotify community forums and Windows Feedback Hub) Plan Premium Country Singapore Device ThinkPad X250 Operating System Windows 10 Pro,...
542 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceMultiple: PC, Samsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueHave been listening Spotify on my Yamaha RX-A1040 received via Spotify Connect for years. Overall great, few hiccups along the way that always...
Plan Premium Country UK Device Multiple: PC, Samsung Galaxy Note 8 Operating System Windows 10 My Question or Issue Have been listening Spotify on my Yamaha RX-A1040 received ...
1097 Views
0 replies
4 likes
PlanPremiumCountrySingaporeDeviceWindows PCOperating SystemWindows 10 My Question or IssueMy Spotify music changes volume occasionally. I thought i might have manipulated something with my computer's volume, but it only happens on Spotify itself. Fur...
Plan Premium Country Singapore Device Windows PC Operating System Windows 10 My Question or Issue My Spotify music changes volume occasionally. I thought i might have manipulated som...
Regular
1410 Views
2 replies
2 likes
PlanPremiumCountryUSADeviceLenovo LaptopOperating SystemWindows 10My Question or Issue When listening to music on my laptop, the app volume randomly drops from 100% to about 20% very often. I have to manually bring the volume back up, only to have it...
Plan Premium Country USA Device Lenovo Laptop Operating System Windows 10 My Question or Issue When listening to music on my laptop, the app volume randomly drops from 100% to about ...
Casual Listener
875 Views
3 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs in the subject, I've normally been able to click on an album that contains at least one li...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue As in t...
Regular
643 Views
1 replies
1 likes
SituationI have Spotify at Home and in my Office. Everything worked fine in my Office till last week. Spotify was playing there via a Creative Omni speaker, connected via Wifi. The weired thing is, that I have two PCs in the Office with Spotfiy and n...
Situation I have Spotify at Home and in my Office. Everything worked fine in my Office till last week. Spotify was playing there via a Creative Omni speaker, connected via Wifi. The weired thing is,...
619 Views
0 replies
1 likes
Plan PremiumFree/PremiumCountry USA Device Velocity Micro Z95(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Win 10 64-bit (Home)(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince the last update, my "shuffle" queue...
Plan Premium Free/Premium Country USA Device Velocity Micro Z95 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Win 10 64-bit (Home) (iOS 10, Android Oreo, Win...
Music Fan
1046 Views
3 replies
0 likes
