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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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version 09.15.27.g87efe634 stopped working on a Windows XP mediaplayer

PlanPremiumCountry NL:DeviceMedia player embeded Windows XPOperating System(Windows XP) My Question or IssueI have version 09.15.27.g87efe634 running on a XP mediaplayer and it stopped working a few days ago. Spotify still finds the playlists, start ...

  • Casual Listener
  • Plan Premium Country  NL: Device Media player embeded Windows XP Operating System (Windows XP)   My Question or Issue I have version 09.15.27.g87efe634 running on a XP mediaplayer...
  • ethuijs
  • Casual Listener
  • 712 Views
  • 2 replies
  • 0 likes
  • version 09.15.27
    version 09.15.27.g87efe634
    Windows XP
  • 712 Views
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Solved!! Songs won't start playing

Premium User - Greece Dell LaptopWindows 7 I'm unable to play certain songs on my laptop app, even though they normally play when using my android app. Changing devices from android to windows will also stop the tracks playing and changing from windo...

  • Casual Listener
  •   Premium User - Greece   Dell Laptop Windows 7   I'm unable to play certain songs on my laptop app, even though they normally play when using my android app. Changing ...
  • KMOX4
  • Roadie
  • 6502 Views
  • 4 replies
  • 0 likes
  • 6502 Views
  • 4 replies
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Spotify doesn't play songs from search

PlanPremiumOperating SystemWindows 10My Question or IssueHey All!My spotify seems to be really broken-- not sure how, though. Whenever I search for a song via the search bar at the top, none of the results play when clicked on. I get the symbol over ...

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  • Newbie
  • Plan Premium Operating System Windows 10 My Question or Issue Hey All! My spotify seems to be really broken-- not sure how, though. Whenever I search for a song via the search bar at the t...
  • KMOX4
  • Roadie
  • 307 Views
  • 2 replies
  • 2 likes
  • 307 Views
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Can't Play Songs on Windows Spotify App and Browser Spotify

PlanPremiumCountry US DeviceInspiron Windows LaptopOperating SystemWindows 10 My Question or Issue So before you give me the generic have you tried uninstalling and reinstalling advice, yes I have uninstalled and reinstalled. I did it multiple times ...

  • Newbie
  • Plan Premium Country  US   Device Inspiron Windows Laptop Operating System Windows 10   My Question or Issue  So before you give me the generic have you tried uninstall...
  • 193 Views
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  • 193 Views
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Solved!! Spotfiy won't let me play available songs that I could've played before.

Before Spotify would let me play any song I want as long it was available. Now there are songs at random that for some reason won't let me play them. At first I thought it was songs that weren't saved to my songs. While that is somewhat the case, the...

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  • Visitor
  • Before Spotify would let me play any song I want as long it was available. Now there are songs at random that for some reason won't let me play them. At first I thought it was songs that weren't save...
  • TheMaxynator
  • Newbie
  • 16296 Views
  • 11 replies
  • 2 likes
  • 16296 Views
  • 11 replies
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WHY is spotify 8.57 gigabytes?

From what I've gathered from other forum posts, it's from Spotify's stored data. Why is Spotify storing that much data though? Is it storing songs? I thought Spotify only saved songs for offline usage for premium users (I'm on the free version). If I...

  • Newbie
  • From what I've gathered from other forum posts, it's from Spotify's stored data. Why is Spotify storing that much data though? Is it storing songs?  I thought Spotify only saved songs for offlin...
  • 332 Views
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  • 332 Views
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Spotify can't play this right now. If you have the file on your computer you can import it.

Plan - PremiumCountry - UKDevice - PC, Win 7This is a joke right? The file is a local file, how could I select it if it wasn't imported?This used to work just fine but now for some reason none of my local files will play.Loads of threads offer loads ...

  • Regular
  • Plan - Premium Country - UK Device - PC, Win 7 This is a joke right? The file is a local file, how could I select it if it wasn't imported? This used to work just fine but now for some reason...
  • skattie22
  • Regular
  • 213 Views
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  • 213 Views
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Song to Song skip

My Question or IssueWhen I change the Track, Spotify skips up to the half of the next Song on one specific Spotifiy Playlist.

  • Newbie
  •     My Question or Issue When I change the Track, Spotify skips up to the half of the next Song on one specific Spotifiy Playlist.
  • Loxer
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Volume bug on Edge

PlanPremiumCountryRomania DeviceDell E5570 LaptopOperating SystemWindows 10 - x64 My Question or IssueOn the Edge browser when using the web-player, if I adjust the player volume to a lower value, it jumps back to max after about a minute of listenin...

  • Newbie
  • Plan Premium Country Romania   Device Dell E5570 Laptop Operating System Windows 10 - x64   My Question or Issue On the Edge browser when using the web-player, if I adjust the pl...
  • OneByBoo
  • Community Legend
  • 233 Views
  • 1 replies
  • 1 likes
  • bug
    Edge
    volume
  • 233 Views
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  • 1 likes

Spotify artist page not showing all songkick dates

Hi - My Spotify artist page is not showing all the tour dates from Songkick. Can someone please help?https://www.songkick.com/artists/9638149-dawn-fadesspotify:artist:7gSzfBOFyUUwFrf0sgc2lB

  • Newbie
  • Hi - My Spotify artist page is not showing all the tour dates from Songkick. Can someone please help? https://www.songkick.com/artists/9638149-dawn-fades spotify:artist:7gSzfBOFyUUwFrf0sgc2lB
  • OneByBoo
  • Community Legend
  • 233 Views
  • 1 replies
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  • 233 Views
  • 1 replies
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Bug al usar la opción "aleatorio"

Hace un tiempo que me fijaba que al reproducir, me salia música sin información por lo que no la reproducia, si mirabas la lista de reproducción son como 5 canciones sin datos y la siguiente estaba bien. Así sucesivamente.Probé a reinstalar la aplica...

  • Casual Listener
  •  Hace un tiempo que me fijaba que al reproducir, me salia música sin información por lo que no la reproducia, si mirabas la lista de reproducción son como 5 canciones sin datos y la siguiente es...
  • Asdergar
  • Casual Listener
  • 1060 Views
  • 2 replies
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  • aleatorio
    bug
    canciones
    canciones no reproducibles
    random
  • 1060 Views
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Solved!! Song will not play for me.

PlanFreeCountry USADeviceHP PCOperating SystemWindows 10 My Question or Issue Certian songs will not play or add to my playlist.

  • Roadie
  •   Plan Free Country  USA Device HP PC Operating System Windows 10   My Question or Issue  Certian songs will not play or add to my playlist.
  • KMOX4
  • Roadie
  • 657 Views
  • 11 replies
  • 0 likes
  • 657 Views
  • 11 replies
  • 0 likes

"Create New Station" button missing

PlanPremiumCountryUSOperating SystemWindows 10 When going to the Radio tab, there is no Create New Station button as this guide says there should be: "Click Radio.Click CREATE NEW STATION.Enter a track, artist, or playlist, then select it to get star...

  • Visitor
  • Plan Premium Country US Operating System Windows 10   When going to the Radio tab, there is no Create New Station button as this guide says there should be:   " Click   Radi...
  • Bittencourt
  • Spotify Star
  • 760 Views
  • 3 replies
  • 0 likes
  • 760 Views
  • 3 replies
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Spotify still wont play some songs.

My Question or IssueAlthough my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start windows.

  • Roadie
  •   My Question or Issue Although my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start w...
  • KMOX4
  • Roadie
  • 361 Views
  • 6 replies
  • 1 likes
  • 361 Views
  • 6 replies
  • 1 likes

Plays the same songs

I am using the player on my desktop for Windows and when I come in each day the same songs play in the same order. I've logged out each day, it's on shuffle yet each day it continues to play the same songs. Any help would be appreciated!PlanPremiumCo...

  • Newbie
  • I am using the player on my desktop for Windows and when I come in each day the same songs play in the same order. I've logged out each day, it's on shuffle yet each day it continues to play the same...
  • Sebasty
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
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Messaging

PlanPremiumCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue I'm just starting to get used to Spotify app. Is there a way to message a follower or vice versa without having to use Facebook.

  • Regular
  •   Plan Premium Country  USA Device Laptop Operating System Windows 10   My Question or Issue  I'm just starting to get used to Spotify app.  Is there a way to mess...
  • Sebasty
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Falta de Opções e recursos na plataforma PC

PlanPremiumCountry BrasilDeviceComputador WindowsOperating SystemWindows 10 My Question or IssueUma coisa fundamental que falta no aplicativo de vocês para o computador seria a opção de poder colocar as musicas organizadas da maneira que desejarmos(a...

  • Newbie
  • Plan Premium Country  Brasil Device Computador Windows Operating System Windows 10  My Question or Issue Uma coisa fundamental que falta no aplicativo de vocês para o computador se...
  • Bittencourt
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Why can't I listen to songs I have not saved.

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 7 My Question or Issue:I'm having this problem since a few days. I can't listen songs or albums that I have not saved in my library, or downloaded. I tried reinstalling the app, deleting all ...

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  • Regular
  •   Plan Premium Country Argentina Device PC Operating System Windows 7   My Question or Issue: I'm having this problem since a few days. I can't listen songs or albums that I have...
  • tomkruise
  • Newbie
  • 233 Views
  • 4 replies
  • 2 likes
  • 233 Views
  • 4 replies
  • 2 likes

New update interface

What's up with the new Windows desktop app interface? Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. Also, the new "sticky" menu at the top isn't fluid enough, it looks ve...

  • Visitor
  • What's up with the new Windows desktop app interface?   Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. ...
  • Billy-J
  • Spotify Star
  • 640 Views
  • 5 replies
  • 0 likes
  • 640 Views
  • 5 replies
  • 0 likes

How do I exclude specific local files from my library?

I've been using Spotify on my phone. I told it where my local files are, to save on downloading them again. But I'm using my Spotify library for only the songs I really, really like rather than all the misc **bleep** I've accumulated over the years. ...

  • Newbie
  • I've been using Spotify on my phone. I told it where my local files are, to save on downloading them again. But I'm using my Spotify library for only the songs I really, really like rather than all t...
  • 328 Views
  • 0 replies
  • 1 likes
  • 328 Views
  • 0 replies
  • 1 likes