Announcements

Help Wizard

Step 1

NEXT STEP

Spotify Desktop App Crashing with no errors in logfile

Solved!

Spotify Desktop App Crashing with no errors in logfile

Spotify app just closes after a few minutes. I have tried everything I know to try at this point and I am a systems admin by day so thats no small amount of troubleshooting. I went as far as manually terminating all other apps in user space, as well as pidkilling any of the more 'weird' apps that I run. (py/js servers, app shells, etc.)

The most infuriating part of this is that the Spotify app is one of those that defies convention and refuses to put crash logs in the Windows Event Transport so I dont have any real crash errors. Best thing I have right now is a pastebin of the log file that results from running with the logfile= command line arg: https://pastebin.com/m0HhCwpQ.
Reply

Accepted Solutions
Marked as solution

I finally sorted out the issue with help from support. Turns out a recent update may have caused an issue with systems that utilize forwarded home directories. 

 

 

 

I had to turn on local sources, deselect the sub options for it, and then turn off local sources. Now the app runs fine.

View solution in original post

3 Replies

Hey @Holy_Frijoles,

 

Thank you for reaching out to the Community. 

 

We appreciate all the troubleshooting you've done so far. In order to continue investigating this, we'd recommend clearing any entries which contain Spotify from the host files on your computer to see if it makes any difference. To do so, you can follow the instructions mentioned in this post (even if it's a different issue).
 

If the issue persists, could you record a short video where we can take a better look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

 

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I did try the fix with the hosts file, unfortunately, my hosts file only contains the template record.

 

As for recording a video, there isnt anything to see. I open the app, let it sit for a few minutes, and it just closes. Nothing in event viewer or logfile about a crash.

 

Make/Model:

Custom Built x86_64 Windows 10 pro 22H2

Ryzen 7 7800X3D, Radeon RX7900XTX, 32GB RAM

Marked as solution

I finally sorted out the issue with help from support. Turns out a recent update may have caused an issue with systems that utilize forwarded home directories. 

 

 

 

I had to turn on local sources, deselect the sub options for it, and then turn off local sources. Now the app runs fine.

Suggested posts