Plan
Premium
Country
USA
Device
HP and ASUS laptops
Operating System
Windows 10
My Question or Issue
Alright, so this is absolutely getting ridiculous. For the past two years that I've used Spotify (starting with using premium), I've NEVER STOPPED experiencing the same issues. And no matter what, within these two years, with as much research and troubleshooting I've done, nothing AT ALL has fixed these problems. The same occurance happens on BOTH computers, HP and ASUS laptops, the same exact way, with the same versions of Spotify. I've tried, on both computers, both the Spotify website application download, and also downloading it from the Microsoft Store App. Every single time I boot up either version of those Spotifys on either computer, I get like one whole right click on a song and add to a playlist before the app slowly degrades to being as slow as considerably unresponsive. I could sit there for about ten minutes before the Add To Playlist option becomes ungreyed and then I get to whatever playlist I'm adding a song to and click on it, and then the right click menu just remains sitting there for eternity instead of disappearing on its own to confirm that the process had gone through, until I manually click outside of it and attempt to check the playlist to see if that song even made it to the playlist but at this point I'm just met with a buffering screen which again, all of this remains for about ten minutes. And nothing gets fixed within this ten minutes or after, eventually if I don't open the Task Manager in order to even close Spotify completely, my computer ENTIRELY just crashes. The music I'm listening to just becomes a repetative sound so fast that it becomes a buzz that could go for eternity while the mouse on the screen can't even move until I decide to hold my power button down. I don't think I should have to reiterate that this occurance happens on two laptops the same exact way again, but it's just a reminder.
I've tried everything within my power to attempt to fix this, all but factory resetting computers just because I don't want to have to lose all my data that of course is unrelated to these Spotify incidents. Anyway, I've done everything from uninstalling and reinstalling Spotify (including both the website version and the Microsoft Store App version), deleting all of the contents within the Storage, Brower, and Cache folders (which I believe now it's just the Storage folder because it seems like that was an older solution which of course never worked, and now all I see is a Storage folder which even deleting the contents of that now doesn't help), removing all my local songs entirely which defeats one of the main purposes of having premium to begin with (I haven't had offline music for about half a year now), unsaving all my songs, and even exchanging RAM in both laptops for newer, larger RAM. And surprisingly enough, on both devices, the situation hasn't been worsened or fixed. It just persists the exact same way that it has the entirety of the time I've used it. And this doesn't even include the complaints I have for mobile.
Spotify, it's the absolute most perfectly sorted and formatted music application in history, but there is only ONE thing that it's bad at doing, and that happens to be working properly. And not just in a sense of me wishing it had certain features or anything, this is in a sense of me expecting it to actually function. As far as PC goes, it functions fine for seemingly 30 seconds before becoming virtually unresponsive. I would be convinced at this point that the issues don't exactly seem like their my own neither. So I hope somehow, sometime soon these issues get fixed. Because I've spent two years worth of premium payments on Spotify, and I wouldn't plan to stop soon if it wasn't for these issues that will not be resolved no matter what I do on my end here. Thank you for any help or responses.
Staff / Moderator/ 3 years ago in Social & Random