Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I've seen a couple posts similar, but none with a fix.....I can get daily mix on the ios app, but when I type it into the search bar on the desktop version and click daily mix it gives me the message, "your daily mix is not available offline. Please ...
I've seen a couple posts similar, but none with a fix.....I can get daily mix on the ios app, but when I type it into the search bar on the desktop version and click daily mix it gives me the message...
Roadie
775 Views
3 replies
0 likes
Hi! I can hear like 10 songs on Spotify, but after that 10 songs the music stops and I cant hear anything until I restart Spotify. It is really uncomfortable to do this every 30 minutes.Can anybody help me to fix this problem?
Hi! I can hear like 10 songs on Spotify, but after that 10 songs the music stops and I cant hear anything until I restart Spotify. It is really uncomfortable to do this every 30 minu...
Community Legend
431 Views
1 replies
0 likes
PlanFreeCountry USDeviceDell Inspiron laptop from 2016(?)Operating SystemWindows 10 My Question or Issue The latest update for the non-Windows Store version of Spotify Desktop is causing all tracks to display the "unplayable" error message and skip u...
Plan Free Country US Device Dell Inspiron laptop from 2016(?) Operating System Windows 10 My Question or Issue The latest update for the non-Windows Store version of Spot...
Community Legend
374 Views
1 replies
0 likes
PlanFreeCountryAustralia Operating SystemWindows 7 My Question or Issue I have been experiencing a glitch since yesterday where certain songs will freeze at the very end and Spotify will crash on my PC.I have noticed when some songs are queued the "<...
Plan Free Country Australia Operating System Windows 7 My Question or Issue I have been experiencing a glitch since yesterday where certain songs will freeze at the very ...
Regular
2055 Views
8 replies
0 likes
I believe there was a recent update to Spotify on Windows and now the Daily Mix does not appear on the left panel under "Your Library". I can still find it if I search Daily Mix but this is an additional inconvenient step. Is there a way to put it ba...
I believe there was a recent update to Spotify on Windows and now the Daily Mix does not appear on the left panel under "Your Library". I can still find it if I search Daily Mix but this is an a...
Roadie
403 Views
1 replies
1 likes
PlanFreeCountryArgentina DeviceNoneOperating SystemWindows My Question or IssueI can't follow artists or lists or people. The "Follow" option has disappeared in desktop version and web version. I dont use Spotify mobile version.
Plan Free Country Argentina Device None Operating System Windows My Question or Issue I can't follow artists or lists or people. The "Follow" option has disappeare...
Community Legend
5932 Views
2 replies
0 likes
Hi all, Hoping an admin can help me out here. I accidentally managed to delete all of my music library (went to delete a duplicate track in the Songs section of my library in the Windows app and “ctrl + A” must have been pressed because all tracks we...
Hi all, Hoping an admin can help me out here. I accidentally managed to delete all of my music library (went to delete a duplicate track in the Songs section of my library in t...
Community Legend
2948 Views
3 replies
0 likes
PlanPremiumCountryEstoniaDevicePCOperating SystemWindows 10 My Question or Issue I haven't done anything to my computer, but for some reasond Spotify won't start. Every time I try to launch it it just pops for a second (without anything on it, just g...
Plan Premium Country Estonia Device PC Operating System Windows 10 My Question or Issue I haven't done anything to my computer, but for some reasond Spotify won't start. Every ...
Community Legend
778 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceW10 pro build 17134 desktop, Nokia 8 android 8.1.0 My Question or Issue Why the **** does spotify app on my desktop pc want to listen music on web player Chrome thats on my nokia 8? I don't have chrome installed pc. Als...
Plan Premium Country Finland Device W10 pro build 17134 desktop, Nokia 8 android 8.1.0 My Question or Issue Why the **** does spotify app on my desktop pc want to listen music on...
Casual Listener
974 Views
1 replies
0 likes
When I am making a playlist I often select the order of the first 4 songs acording to how I want the playlist collage of 4 images will look. This works fine with the 1st song being top left, 2nd being top right, 3rd being bottom right, and 4th being ...
When I am making a playlist I often select the order of the first 4 songs acording to how I want the playlist collage of 4 images will look. This works fine with the 1st song being top left...
Casual Listener
3157 Views
2 replies
4 likes
OS: Windows 10 Crossfade isn't working correctly - for some songs, crossfade will work as intended. For others, there is no crossfade. Restarting Spotify, turning on/off crossfade does nothing.
OS: Windows 10 Crossfade isn't working correctly - for some songs, crossfade will work as intended. For others, there is no crossfade. Restarting Spotify, turning on/off crossfade do...
Newbie
1430 Views
4 replies
1 likes
I had tried to connect to the spotify web, but it gives me an error.I can't connect with my computer or my smartphone.Sorry for my bad english.
I had tried to connect to the spotify web, but it gives me an error. I can't connect with my computer or my smartphone. Sorry for my bad english.
Regular
3780 Views
6 replies
0 likes
PlanPremiumCountryPortugal Device(iPhone 6s)Operating System(Windows 10) My Question or Issue Dear Spotify, I'm just writing to you because I simply like you a lot and so would like to suggest a tip or 2 to make you even better.All desktop related:1 ...
Plan Premium Country Portugal Device (iPhone 6s) Operating System (Windows 10) My Question or Issue Dear Spotify, I'm just writing to you because I simply like you a lot ...
Community Legend
774 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceLenovo Yoga 700Operating SystemWindows 10 My Question or IssueHi, when I load my Local Files onto Spotify, some of the images (the cover images on the songs) randomly dissapear. Is there a reason for this and how do I f...
Plan Premium Country Canada Device Lenovo Yoga 700 Operating System Windows 10 My Question or Issue Hi, when I load my Local Files onto Spotify, some of the images (the cover i...
Community Legend
2928 Views
33 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceWindows DesktopOperating SystemWindows 10 Pro Version 1803 My Question or IssueMy friends feed has stopped loading completely and it's been like this for like 3 weeks. I reinstalled Spotify which fixed it until I...
Plan Premium Country United Kingdom Device Windows Desktop Operating System Windows 10 Pro Version 1803 My Question or Issue My friends feed has stopped loading completely and it'...
Community Legend
3003 Views
3 replies
0 likes
Hello, Since 1 week, spotify siwtch my music randomly and automaticaly every 30 sec.I dont see options for that. It's a bug ?Thanks for your help
Hello, Since 1 week, spotify siwtch my music randomly and automaticaly every 30 sec. I dont see options for that. It's a bug ? Thanks for your help
Casual Listener
831 Views
5 replies
0 likes
Plan Premium Country Israel Device One plus 2 (where it all works) Operating System Windows 7Several weeks ago my Daily Mixes disapeared.They do not apear in the Windows app but they do appear on my mobile app.On top of that, when i am trying to acti...
Plan Premium Country Israel Device One plus 2 (where it all works) Operating System Windows 7 Several weeks ago my Daily Mixes disapeared. They do...
Composer
1468 Views
7 replies
0 likes
My Question or IssueI can't search users by their names.I used to search for digital influencers or musical columnists in spotify. But now I can no longer use this feature. Few weeks ago appeared more results. Now the search looks pretty limited.Is t...
My Question or Issue I can't search users by their names. I used to search for digital influencers or musical columnists in spotify. But now I can no longer use this feature. Few weeks ago...
Songwriter
486 Views
1 replies
0 likes
PlanPremiumCountryCANADADeviceWINDOWS PCOperating SystemWindows 10 My Question or Issue When I click "connect to facebook" Nothing appears until I press "ALT-TAB" on my keyboard. I can then see the facebook login prompt but cannot click on it. I also...
Plan Premium Country CANADA Device WINDOWS PC Operating System Windows 10 My Question or Issue When I click "connect to facebook" Nothing appears until I press "ALT-TAB...
Casual Listener
472 Views
2 replies
1 likes
PlanPremiumCountryUSA DeviceAllOperating SystemWindows 10/AndriodMy Question or Issue All my playlist have disappeared.
Plan Premium Country USA Device All Operating System Windows 10/Andriod My Question or Issue All my playlist have disappeared.
Community Legend
553 Views
3 replies
0 likes
