Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 116649 Views
  • 82 replies
  • 27 likes
  • 116649 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 112610 Views
  • 291 replies
  • 22 likes
  • 112610 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8810 Views
  • 1 replies
  • 6 likes
  • 8810 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 149744 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 149744 Views
  • 0 replies
  • 26 likes

Playlist Issues Between Desktop and iPhone

Hello. I have about 50 playlists. When I make them public on my Windows desktop, they go private on my iPhone App, and vice versa. What's up with that? I've tried logging in and out, uninstalling and reinstalling Spotify in both places, deleting and ...

  • Casual Listener
  •     Hello.  I have about 50 playlists.  When I make them public on my Windows desktop, they go private on my iPhone App, and vice versa.  What's up with that?  I've tr...
  • WJHH
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Can't get online(home page on Spotify)

I am having 2 issues with Spotify, first I get a message saying "Home is not availabale while you are offline" and 2nd issue :there is a message in red (banner)across the top of my Spotify screen on my iphone saying : "Update your payment details ASA...

  • Newbie
  • I am having 2 issues with Spotify, first I get a message saying "Home is not availabale while you are offline" and 2nd issue :there is a message in red (banner)across the top of my Spotify screen on ...
  • Luke
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Friend Activity...again

Hello everyone,I'm experiencing friend activity problems once again.I have 17 followers, and am following 23 people, (nothing to brag about but they're my friends) and only 4 of them are showing up in the "friend activity" bar. I know for a fact that...

  • Music Fan
  •     Hello everyone, I'm experiencing friend activity problems once again. I have 17 followers, and am following 23 people, (nothing to brag about but they're my friends) and only 4 of t...
  • CptSherlockWho
  • Music Fan
  • 1288 Views
  • 2 replies
  • 2 likes
  • 1288 Views
  • 2 replies
  • 2 likes

Superuser Contribution Bottom Recommended Songs Bar is missing? Create similar playlist also empty?

PlanFree/PremiumCountry Canada Operating System(iOS 10, Windows 10, etc.) My Question or IssueFor some reason today all my playlist no longer have any recommended songs bar.Creating a "similar playlist" also comes up as empty.I've tried reinstall, no...

  • Newbie
  • Plan Free/Premium Country  Canada    Operating System (iOS 10, Windows 10, etc.)   My Question or Issue For some reason today all my playlist no longer have any recommend...
  • SergioDavid
  • Roadie
  • 848 Views
  • 1 replies
  • 1 likes
  • bottom bar
    recommended
    similar
    similarplaylist
  • 848 Views
  • 1 replies
  • 1 likes

Spotify won't play any songs on Desktop, but is fine on iPhone

PlanPremiumCountryUSADeviceWindows 10 laptopOperating System Windows 10 My Question or IssueSpotify's worked fine for years, and continues to be okay on my phone. The only issue seems to be on computer. It isn't a network issue, and both the browser ...

  • Casual Listener
  • Plan Premium Country USA Device Windows 10 laptop Operating System   Windows 10   My Question or Issue Spotify's worked fine for years, and continues to be okay on my phone. The ...
  • octaviolet
  • Newbie
  • 25059 Views
  • 3 replies
  • 5 likes
  • 25059 Views
  • 3 replies
  • 5 likes

Superuser Contribution problème de lecture

Je suis sous windows 10 désinstaller et réinstaller 3 fois et rien ne change toujours le même message. aidez moi svp je devient fou là.la photo de l'écran est en pièce jointe. merci merci

  • Newbie
  • Je suis sous windows 10 désinstaller et réinstaller 3 fois et rien ne change toujours le même message. aidez moi svp je devient fou là. la photo de l'écran est en pièce jointe. merci merci
  • SergioDavid
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

URGENT - [Windows 10] firewall or proxy problem, impossible to log in)

PlanFree (for now, want to go to Premium but need to solve my problem first)Country FranceDevice(Lenovo)Operating System(Windows 10 My Question or Issue Hi everyone, So, since today, for the first time in 3 years I use Spotify on my desktop, I had a ...

  • Casual Listener
  • Plan Free (for now, want to go to Premium but need to solve my problem first) Country  France Device (Lenovo) Operating System (Windows 10   My Question or Issue  Hi everyone...
  • morgann
  • Casual Listener
  • 1766 Views
  • 2 replies
  • 0 likes
  • 1766 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows store app shows empty main window again

I've reported exact issue with Dell business laptop. And now same happened with ThinkPad. In short windows app store version inits the program completely wrong, it starts multiple instances to the background etc. Just to let you know, unfortunately I...

  • Regular
  • I've reported exact issue with Dell business laptop. And now same happened with ThinkPad.   In short windows app store version inits the program completely wrong, it starts multiple instances ...
  • fakoff
  • Regular
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Can't do OGG/VORBIS and the smartphone app isn't even 320Kbps.

I made some screenshot for the staffs who are not aware of current Spotify quality these days. I tested with a 96Khz audio interface.This is Desktop App as of now. just plain old 320Kbps MP3The smartphone app is even worse 20Khz/20KhzThe 3rd one when...

sad.flac.png test.flac.png 02 - Bottle of Rum - VIP Mix.flac.png
  • Casual Listener
  • I made some screenshot for the staffs who are not aware of current Spotify quality these days.   I tested with a 96Khz audio interface. This is Desktop App as of now. just plain old 320K...
  • Ryanx0r
  • Composer
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

Solved!! Wont Play Explicit Songs

PlanFreeCountry USDevicePCOperating SystemWindows 10 My Question or IssueWhen I try to play a song that is marked explicit in either browser or the PC application, nothing happens and I receive the message "Spotify can't play this right now. If you h...

  • Casual Listener
  • Plan Free Country  US Device PC Operating System Windows 10   My Question or Issue When I try to play a song that is marked explicit in either browser or the PC application, nothi...
  • rororohan
  • Casual Listener
  • 20318 Views
  • 2 replies
  • 0 likes
  • 20318 Views
  • 2 replies
  • 0 likes

Solved!! SpotifyMigrator error when opening the Windows 10 app.

PlanPremiumCountrySwedenDeviceComputerOperating SystemWindows 10 My Question or Issue I get an error everytime i try to open Spotify. I even tried with a reinstall of windows wich made spotify start once but efter a reboot it came back, it just shows...

  • Regular
  • Plan Premium Country Sweden Device Computer Operating System Windows 10   My Question or Issue  I get an error everytime i try to open Spotify. I even tried with a reinstall of wi...
  • Qvijoh
  • Regular
  • 16084 Views
  • 8 replies
  • 1 likes
  • 16084 Views
  • 8 replies
  • 1 likes

Abysmal performance when scrolling playlists

PlanPremiumCountryGermany DeviceRyzen 2700X, Geforce GTX 1080Operating SystemWindows 10 My Question or Issue All recent versions of Spotify show such horrible performance when scrolling in longer playlists, that the Windows desktop app has become ann...

  • Casual Listener
  • Plan Premium Country Germany   Device Ryzen 2700X, Geforce GTX 1080 Operating System Windows 10   My Question or Issue   All recent versions of Spotify show such horrible p...
  • Aquaschaf
  • Casual Listener
  • 1624 Views
  • 2 replies
  • 3 likes
  • 1624 Views
  • 2 replies
  • 3 likes

Does anyone get "The Spotify application is not responding" error message after relaunching it the s

Every time I close Spotify, and wanting to re-open it again I keep getting this message. The only solution for me to re-use the program again, it is to reboot my computer. And it's not like I can just uninstall the program and try to install a new ve...

  • Newbie
  • Every time I close Spotify, and wanting to re-open it again I keep getting this message. The only solution for me to re-use the program again, it is to reboot my computer. And it's not like I can jus...
  • Dragoshade
  • Music Fan
  • 5835 Views
  • 3 replies
  • 1 likes
  • 5835 Views
  • 3 replies
  • 1 likes

Sound issue with Spotify on My PC

PlanFreeCountryItaly DeviceDell LapTopOperating SystemWindows 10 My Question or Issue Hi there, I've a very strange problem with Spotify on my local PC.If I try to play any song, the song seems start fine but no audio for me. It's not a driver issueo...

  • Casual Listener
  •   Plan Free Country Italy   Device Dell LapTop Operating System Windows 10   My Question or Issue  Hi there,  I've a very strange problem with Spotify on my loca...
  • alessio1991
  • Casual Listener
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes

Album art not loading for local files

PlanFree DeviceDesktop/Laptop Operating SystemWindows 8.1 My Question or IssueMy Spotify is not loading the album artwork of my local files. The album art shows perfectly on the music program of my phone and in other desktop programs (e.g. VLC media ...

  • Visitor
  • Plan Free   Device Desktop/Laptop   Operating System Windows 8.1   My Question or Issue My Spotify is not loading the album artwork of my local files. The album art shows per...
  • ron1n
  • Casual Listener
  • 73074 Views
  • 2 replies
  • 10 likes
  • 73074 Views
  • 2 replies
  • 10 likes

cant log in and use

PlanFreeCountry USDevicecomputerOperating Systemwindows xp My Question or Issue when i log in xp desktop app it cant login ,and i am in US my profile also is US .use webplayer also cant log in .

  • Casual Listener
  • Plan Free Country  US Device computer Operating System windows xp    My Question or Issue  when i log in xp desktop app it cant login ,and i am in US my profile also is ...
  • huwo
  • Casual Listener
  • 1161 Views
  • 7 replies
  • 0 likes
  • 1161 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Bug] Media Stop when minimised to tray

Operating SystemWindows 10 with latest updates. Spotify version: 1.0.87.491.ge2a121fc. IssueMedia Stop command doesn't work when Spotify is minimised to tray and desktop overlay is enabled. I have tried sending the command via media keys in keyboard ...

  • Casual Listener
  • Operating System Windows 10 with latest updates. Spotify version: 1.0.87.491.ge2a121fc.   Issue Media Stop command doesn't work when Spotify is minimised to tray and desktop overlay is ...
  • Elenkhos
  • Casual Listener
  • 667 Views
  • 2 replies
  • 0 likes
  • bug
  • 667 Views
  • 2 replies
  • 0 likes

Friend Feed Doesn't Show any of my Friends

PlanFreeCountry United StatesDeviceDesktopOperating SystemWindows 10 My Question or Issue My friend feed was working fine yesterday. I could see what my friends were playing. Now in the right side bar it says "See what your friends are playing" with ...

  • Casual Listener
  • Plan Free Country  United States Device Desktop Operating System Windows 10   My Question or Issue  My friend feed was working fine yesterday. I could see what my friends wer...
  • ericbres
  • Newbie
  • 1259 Views
  • 5 replies
  • 2 likes
  • 1259 Views
  • 5 replies
  • 2 likes

Are some updates scattered across accounts?

PlanFree/PremiumCountry United StatesDeviceWindows laptopOperating SystemWindows 10 My Question or Issue I have two accounts because I remade the first one. One of them has the heart for adding to 'Songs' and has the experimental features options, bu...

  • Newbie
  • Plan Free/Premium Country  United States Device Windows laptop Operating System Windows 10   My Question or Issue  I have two accounts because I remade the first one. One of ...
  • Loxer
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Failed to update description and image, please try again.

PlanPremiumCountryDenmarkDeviceHP ProBook 6560bOperating SystemWindows 10 Pro 64-bit My Question or IssueWhen trying to update either a playlist description or image I get this message:"Failed to update description and image, please try again."I get ...

  • Music Fan
  • Plan Premium Country Denmark Device HP ProBook 6560b Operating System Windows 10 Pro 64-bit   My Question or Issue When trying to update either a playlist description or image I get th...
  • Loxer
  • Community Legend
  • 1616 Views
  • 8 replies
  • 0 likes
  • 1616 Views
  • 8 replies
  • 0 likes