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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1594 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145259 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130004 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10967 Views

1 replies

6 likes

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Web Player won't play

PlanPremiumCountry USA Operating SystemWindows 10 Chrome 67.0.3396.99 My Question or Issue I'll start by saying I am using a work laptop and I cannot install the app. I am having a similar problem to Choconatillas https://community.spotify.com/t5/Oth...

Casual Listener

  Plan Premium Country  USA   Operating System Windows 10 Chrome 67.0.3396.99   My Question or Issue   I'll start by saying I am using a work laptop and I can...

21783927

Songwriter

561 Views

3 replies

2 likes

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Superuser Contribution Daily Mix lists don't show many of my previously saved cuts as saved

Starting a few days ago, certain cuts are showing on my Daily Mix as NOT having been previously saved (no check mark), even though the same songs from the same albums are showing on my "song" list as having been saved on a prior date. When I save the...

Music Fan

Starting a few days ago, certain cuts are showing on my Daily Mix as NOT having been previously saved (no check mark), even though the same songs from the same albums are showing on my "song" list as...

hemophobe

Music Fan

889 Views

5 replies

0 likes

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Windows Desktop App Blank Screen

The previous post for this issue has marked it as solved. It isn't. There are times when Spotify launches to a blank, inactive screen. I cannot logout or exit from this screen. My only option is to kill Spotify from Task Manager. If I don't do that w...

Regular

The previous post for this issue has marked it as solved. It isn't. There are times when Spotify launches to a blank, inactive screen. I cannot logout or exit from this screen. My only option is to k...

Loxer

Community Legend

654 Views

1 replies

0 likes

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Solved!!Superuser Contribution Pasting song links in playlist no longer works

See https://community.spotify.com/t5/Desktop-Mac/Pasting-song-links-in-playlist-no-longer-works-Are-you-kidding/td-p/1066054 So I followed the same guide to randomize my playlist which is now empty and I have no way of readding my songs? I see the pr...

Regular

  See https://community.spotify.com/t5/Desktop-Mac/Pasting-song-links-in-playlist-no-longer-works-Are-you-kidding/td-p/1066054     So I followed the same guide to randomize my...

tomriddle

Gig Goer

5000 Views

15 replies

0 likes

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Solved!! Black Screen + spotify.exe missing

Operating SystemWindows 10 My Question or Issue I've already reinstalled a thousand times (clean manual unistall/register removal), i've tried like a million solutions, but it keeps happen. My screen gets black, while the app is running (if i dont cl...

Regular

    Operating System Windows 10   My Question or Issue  I've already reinstalled a thousand times (clean manual unistall/register removal), i've tried like a million solutio...

FillipeOliver

Regular

1796 Views

9 replies

0 likes

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Superuser Contribution Windows startup opens browser with weird spotify link that does not open

When windows 10 starts up, my browser starts up with this link: https://accounts.spotify.com/authorize/?client_id=&response_type=code&redirect_uri=http://127.0.0.1:7476&state=XSS&scope=user-read-playback-state%20user-modify-playback-state&show_dialog...

Newbie

  When windows 10 starts up, my browser starts up with this link:   https://accounts.spotify.com/authorize/?client_id=<blahblahblah>&response_type=code&redirect_uri=http://...

SergioDavid

Roadie

578 Views

1 replies

0 likes

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Superuser Contribution Daily Mix is different from smartphone

DeviceWindows laptop and Android smartphoneMy Question or Issue My Daily Mix on laptop and smartphone are completely different. This is the case for some long time. Since android update

Casual Listener

Device Windows laptop and Android smartphone My Question or Issue  My Daily Mix on laptop and smartphone are completely different. This is the case for some long time. Since android update

Benjissimo

Casual Listener

2645 Views

6 replies

7 likes

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[Desktop] Spotify doesn't work on Desktop Version

PlanFree/PremiumCountrySuisse Device(Dell Desktop computer)Operating SystemSpotify works correctly on all my devices (My Macbook, Iphone, and online version), but on my desktop computer. When I click Play, it switch automatically to the next song of ...

Casual Listener

Plan Free/Premium Country Suisse  Device (Dell Desktop computer) Operating System Spotify works correctly on all my devices (My Macbook, Iphone, and online version), but on my desktop com...

Loxer

Community Legend

2358 Views

5 replies

0 likes

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Ad Is Fake and Can't Play Music

PlanFreeCountryDelaware DeviceWindows ComputerOperating SystemWindows 10 My Question or Issue So, basically, a few days ago I wanted to listen to music while I was writing. When I got on there was an advert for Snickers. When i pressed the play butto...

Casual Listener

Plan Free Country Delaware   Device Windows Computer Operating System Windows 10   My Question or Issue  So, basically, a few days ago I wanted to listen to music while I wa...

AngelOfEreri

Casual Listener

627 Views

2 replies

0 likes

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issue using 5.1 configuration in windows. Needs to be fixed!

Using the desktop program, if I go to my sound settings and set the configuration in my playback devices to 5.1 surround, spotify will simply not play.it will skip song after song and then stop. However if i set my speakers to stereo and restart it; ...

Casual Listener

  Using the desktop program,  if I go to my sound settings and set the configuration in my playback devices to 5.1 surround, spotify will simply not play. it will skip song after son...

aceofpilots

Casual Listener

2640 Views

1 replies

0 likes

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Solved!! Unavaible radio, partner infos, autoplay doesnt work

PlanFreeCountry HungaryDeviceLaptopOperating SystemWindows 10My Question or IssueDear Support and Community! I've been using Spotify on my laptop for years, but suddenly, approx. 3 weeks ago it started to make weird things. As you can see on the atta...

Regular

Plan Free Country  Hungary Device Laptop Operating System Windows 10 My Question or Issue Dear Support and Community!  I've been using Spotify on my laptop for years, but suddenly...

TobiasYoung

Composer

2332 Views

10 replies

0 likes

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Solved!! Make spotify pause automatically?

PlanFreeCountry DeviceHP NotebookOperating SystemWindows 10 My Question or IssueI was wondering if I could make spotify pause instead of mute when other sounds are played?

Newbie

Plan Free Country   Device HP Notebook Operating System Windows 10  My Question or Issue I was wondering if I could make spotify pause instead of mute when other sounds are played?...

TobiasYoung

Composer

2514 Views

1 replies

0 likes

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Unintentional scrolling after back button

PlanPremium (Student)CountryUnited StatesOperating SystemWindows 10 64 bitVersion1.0.84.344.gfc674f6f My Question or IssueHi there - new poster here! So I had this weird problem where Spotify desktop automatically scrolls down/loads an artist's page ...

Casual Listener

Plan Premium (Student) Country United States Operating System Windows 10 64 bit Version 1.0.84.344.gfc674f6f   My Question or Issue Hi there - new poster here! So I had this weird prob...

TobiasYoung

Composer

844 Views

3 replies

4 likes

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Album Column & Artwork Gone from Playlists

As of a few days ago, the 'album' column on the playlists I have created have vanished. I now only have 'title', 'artist' and the date it was added.Additionally, the album artwork in the bottom left corner is gone (I have tried resizing the window wi...

Casual Listener

As of a few days ago, the 'album' column on the playlists I have created have vanished. I now only have 'title', 'artist' and the date it was added. Additionally, the album artwork in the bottom l...

DennyEMufc

Roadie

734 Views

2 replies

0 likes

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Non stop syncing/ downloading

PlanPremium DeviceOneplus 6 Operating SystemWindows 8.1 My Question or IssueI've downloaded some playlist for both my Windows and Android. I started to notice that everytime my devices started up, my downloaded playlist redownloads over and over agai...

Casual Listener

Plan Premium   Device Oneplus 6   Operating System Windows 8.1   My Question or Issue I've downloaded some playlist for both my Windows and Android. I started to notice that ...

Salmarita

Visitor

1617 Views

6 replies

1 likes

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Solved!! Spotify stuck on offline

PlanPremiumCountrythe NetherlandsDeviceHp Probook 450, Operating SystemWindows 10 My Question or Issue My spotify is stuck in Offline mode it seems, I almost can't do anything no radio no daily mix and stuff. It just says offline, i have tried reinst...

Casual Listener

Plan Premium Country the Netherlands Device Hp Probook 450,  Operating System Windows 10   My Question or Issue   My spotify is stuck in Offline mode it seems, I almost can'...

xanax_princess_

Visitor

9003 Views

6 replies

1 likes

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Superuser Contribution My Queue is not Kept After Restarting the Windows Desktop Application

After closing the Spotify desktop application the queue is reverted to an older version and the current state is not kept. Today I opened the Spotify desktop app and the queue was reverted to its state of last week (seven days ago). This isn't always...

Regular

After closing the Spotify desktop application the queue is reverted to an older version and the current state is not kept.   Today I opened the Spotify desktop app and the queue was reverted t...

YoLaGarg

Regular

691 Views

2 replies

0 likes

queue
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Radio Down

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or IssueRadio and friends feed has been down for me, for quite some time.I have uninstalled, reinstalled, everything, tried a new account even.It's just not working.

Casual Listener

Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue Radio and friends feed has been down for me, for quite some time. I have uninstalled, reinst...

Loxer

Community Legend

403 Views

1 replies

0 likes

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Problems with Spotify and Windows startup (the same old)

PlanPremiumCountry NorwayDevicePC / AndroidOperating SystemAndroid Oreo, Windows 10 My Question or IssueSpotify insists on running during Windows startup. I have gone into Advanced Settings and the option for running with Windows is set to "No". I tr...

Casual Listener

Plan Premium Country  Norway Device PC / Android Operating System Android Oreo, Windows 10   My Question or Issue Spotify insists on running during Windows startup. I have gone in...

fresiki

Casual Listener

2267 Views

2 replies

0 likes

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Can't play the current song

PlanPremiumCountryUSADeviceHP EliteBookOperating SystemWindows 10My Question or IssueEverytime a song ends I get the error "can't play the current song." I need to constantly hit the 'next' button to play songs. Same issue on all playlists. Previousl...

Casual Listener

Plan Premium Country USA Device HP EliteBook Operating System Windows 10 My Question or Issue Everytime a song ends I get the error "can't play the current song." I need to constantly hit th...

Sebasty

Community Legend

724 Views

1 replies

0 likes

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