Spotify Windows player Discovery screen frozen display

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Spotify Windows player Discovery screen frozen display

user-removed
Not applicable

Hello!

 

After the recent update, the discovery screen appears to freeze up graphically on my computer. I can still click links that are 'invisible' and even scroll down and things seem to move by (although I don't see any change except that my mouse pointer turns into that pointing hand that normally shows up when you mouse over a link; the locations that it turns into a pointer change). All other sections appear to work just fine in the desktop app.

 

It seems that the page just doesnt render beyond the point to where it finishes loading, no content shows up at all, but it's there... just not graphically.

 

Was there some kind of change in how the discovery section renders? Maybe using hardware rendering or something?

 

Edit: this affects Apps as well, or at least so far the Pitchfork app.

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Solution!

user-removed
Not applicable

According to this doc here, which shows Chromium switches, the following spotify.exe switches can be used to switch off various hardware/GPU accelerations in Spotify. This might be handy for anyone who has experienced issues after latest version switch to 0.9.4.169.gc0399df6

 

Here's a few that I started with,

 

--disable-accelerated-video
--disable-accelerated-plugins
--disable-accelerated-overflow-scroll
--disable-accelerated-layers
--disable-accelerated-fixed-root-background
--disable-accelerated-compositing
--disable-accelerated-2d-canvas

 

You can make a shortcut with the switches or a batch file.
You can also just run the following from Run or a CMD prompt. If it fixes your problem, remove a switch one by one and then you'llknow exactly what needs to be disabled.

 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-accelerated-layers --disable-accelerated-fixed-root-background --disable-accelerated-compositing --disable-accelerated-2d-canvas

 

Using all of these spotify.exe switches fixed it, so I whitled it down to the culprits; these here:

 

--disable-accelerated-layers

--disable-accelerated-fixed-root-background

 

obligatory edit: added spotify version

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Solution!

Peter__
Community Legend

If you are on Windows:

 

Completely exit Spotify.

 

Hit start > type "run" > hit enter, copy and paste:

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

into the box and press ok. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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68 Replies

Peter__
Community Legend

The most recent version of Spotify introduced hardware acceleration on graphics cards as part of the Chromium Embedded Framework 3. It might be worth making sure your graphics card drivers are up to date with nvidia and see if that helps at all!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Downfall
Casual Listener

Thanks for the reply! I did in fact update my graphics driver about an hour ago, but it did not resolve the problem. I also tried to run Spotify with the hardware acceleration disabled nor did it help.

 

I have a fresh install of Win7 because I just recently put together a new PC, so it's kind of funny that these problems occure right now. It's great that the program still runs OK with WinXP mode, and I've always hated the "Discover" tab so it is not a big loss. Still, it would be nice to have a perfectly running product. After all that's what I'm paying for 🙂

 

The fact that Spotify used to work alright yeasterday but doesn't do so today keeps bugging me. Nothing has changed on my OS, no updates installed, nothing. It's also weird that only a few users have reported troubles of this nature.

Greg
Roadie

Hey everyone!

 

Just so we're 100% on this, can everyone try updating their graphics card drivers (If you haven't already) to see if this solves the issue?

 

If you're still seeing the frozen/blank screen, please let us know your Spotify version number and Operating System.

 

Thanks 🙂 

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dutchify14
Newbie

I cant see anything on either my Browse, discover, radio and follow pages in my spotify program!!! what can i do about this???

Thanks

Peter__
Community Legend

@dutchify14 wrote:

I cant see anything on either my Browse, discover, radio and follow pages in my spotify program!!! what can i do about this???

Thanks


Try this:

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-quits-by-itself-every-time-I-open...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

westside_Frog
Casual Listener

Hi Greg

 

I have been experiencing this problem since the updated version of spotify had been released.
I have this kind of problem even if tried to reinstall it twice.

I really do not understand what can I do next...

 

My spotify version number is 0.9.4.185g7545a404

My operating system is Windows 7 64-bit

 

Thanks for the help !

 

edit: I also did the disabling thing but none of them seemed to work...

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