Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
Hello. I've been having problems with Spotify today. Everytime I open it on my PC, after a short time it will freeze and crash. No error messages shown on screen. It happens even if I just open and inmediately close the program. I just happened to notice it since today, but my guessins are this may have something to do with the latest update to the 1.0.84.344.gfc674f6f version (I haven't been using the desktop app for the past 2 or 3 weeks and used the mobile app instead). I'm have a family premium plan.
Device: PC
OS: Windows 10 (fully updated)
Spotify plan: family premium
Spotify version: 1.0.84.344.gfc674f6f
Country: Colombia
Hey @12169343091, welcome to the Community.
Hope you are having a great time!
Please follow the steps listed below and tell me how it goes:
(Edit)
1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify.
Try it and tell me how it goes 🙂
Have a nice day!
I am experiencing the same issue on Windows 7. Haven't used the desktop app as much recently, but crashed my computer to blue screen when trying to launch spotify. On reboot, spotify app no longer had my log-in credentials saved, and was attempting to launch on start-up. Allowing the auto-launch to proceed, computer would crash again. Halting the auto-launch would prevent crash, and I could open the spotify app to get a log-in screen. Upon entering my login, the app would crash the computer.
Attempted the uninstall-reinstall as described above, installing crashes the computer. When it reboots, Spotify install not found.
Device: PC
OS: Windows 7 (fully up to date as of 7/9/18 - today)
Spotify plan: family premium
Spotify version: 1.0.84.344.gfc674f6f
Country: USA
Glad yours worked, but still can't fix mine. Tried deleting appdata from safe mode boot, empty recycle bin, restart, then reinstall, but still blue screens.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…