Hello and please allow me to add to this discussion for the moderators and support staff. I've had this problem for over a year now and it's actually gotten steadily worse, no matter what device I'm using, OR internet connection. I've moved 3 times and had 3 different providers since it started. On my android it will completely freeze the app and there is only one way to fix it, reboot the entire phone. On my pc, it will freeze and randomly crash while STILL playing the music (although this one hasn't happened in about a year). I've messed with the settings, reinstalled windows, switched to a different phone, switched from ethernet to wifi, from wifi to 5g mobile, gone to public hotspots with excelent ping and high speed, and even had 1gig internet in my home with a ping of 10 and jitter of 2. That should have fixed the issue, but did not. None of these steps helped. I've reinstalled my entire operating system to fix a few windows corruption issues in the last week. I installed spotify before installing my standard programs, except for an anti virus. I even uninstalled the antivirus and turned off defender to see if that helps. Turning it to offline mode is THE ONLY fix. Why that is I have not got a clue, but it has something to do with the button that turns on the new songs on the bottom right. I usually refer to it as the "magic" button because it pulls up songs related to what I've been liking most lately, adding things I didn't know or didn't think to add. When it was first introduced it worked flawlessly. Now? It doesn't do anything. With that unticked, it does preform better, but not good. The DJ works flawlessly (and I love it don't get rid of it).
I'm on windows 11 currently fully updated with all drivers updated. Now to break down my hardware so you can really see it isn't on my end. 🙂
mobo - asus intel pro 4 z490
cpu - intel I7-10700k, no overclock with custom loop (temps never reach 70C so it's not my cpu)
ram - 128 gigs ddr 4 3200mhz G-skill Trident Z
sdd - dual samsung 980 pro 2 tb nvme gen 3
psu - 850 watt seasonic (still has 200 watts of headroom at max)
gpu - msi gaming x gtx 1080 8gb
My cpu never goes about 5% when I'm "only" listening to spotify even as it freezes, but my ram has spiked to 30 gigs used during those times, however it's extremely rare.
I uninstalled the app, rebooted, reinstalled, did not work. I logged out, untinstalled, rebooted, reinstalled, logged in with a brand new account, after 5 minutes it did it again. However it took liking songs to begin to slow the app down (which tells me that's part of the problem as a pc repair guy who's used to troubleshooting). I started liking random songs, until I reached about 800 songs and the app after every reboot behaved the same way and began freezing, not responding to key strokes for nearly 30 seconds at a time. I left the app open for an entire week without touching it or rebooting my system to see if it was something to do with a background process trying to catch up. No, it didn't change a thing. It worked great for all of 30 seconds. Clicked next song, and it did the same thing across both accounts.
In offline mode the system doesn't freeze, it simply won't do what I tell it to half the time. It takes over a minute to even load the app on my phone (samsung galaxy s21 ultra 5g on mint mobile). It's not the internet, it's not my devices. And we're not alone. I've talked to a LOT of people who started having this problem about a year and a half ago. The more songs they like, the more it freezes. Offline mode fixes that EXCEPT for trying to load the app, or trying to get it out of offline mode, in which case sometimes the settings do not load at all, just loading a fully black screen. I haven't bothered trying the browser because it entirely defeats the purpose of the app. Which has me considering switching back to Tidal even for a higher price and less music, because at least their app works properly. I LOVE spotify so do not take that as me bashing the company. I've used it for a few years and would rather stick to it. I'm giving it till new year 2025. If it isn't fixed by then, I'm done waiting. This needs to be passed up to the IT team, and if you need logs, next time it freezes which will likely be in about 30 minutes or less, I will gladly try to get those to you.
Staff / Moderator/ 3 years ago in Social & Random