Spotify unable to play music after headphones switch

[fooobar]

When I disconnect my wired headphones and use my bluetooth headphone instead Spotify cannot play music anymore. Pressing play does nothing. I have to quit Spotify and restart it again to play music.

[Ivelina]

Hey @fooobar,

Welcome to the Community and thanks for posting!

I recommend clearing the cached files as they can cause different performance issues and you can find the steps in this article.

If the same behavior persists, would you mind testing with a different Bluetooth device?

We'll be on the lookout for your response 🙂

[fooobar]

This is not a performance issue, it is a problem eith switching output device. That you always suggest that the cache can be the issue make me think your cache functionality is buggy.

I do not have more than one pair of bluetooth headphones but love to test if Spotify send over a pair.

[Maria]

Hey there @fooobar,

Thanks for the reply!

We've had a look around and this is not a known issue that we have reports about, so this is why we assume it could be a particular hiccup with your current set up and the devices that you are using. In those cases, we need to apply all relevant troubleshooting to try to get the app to behave as expected.

This is why we suggest clearing stored cache as a first step, as it usual helps with app related issues. If possible, you can also ask a friend or a family member to log in to their own Spotify account on your device, just to see if they experience the same thing.

It's also worth checking for updates for both your device's operating system, as well as for the app. You can check how to update Spotify by following the steps here.

Let us know how you get on.

[fooobar]

I have the problem on my Windows computer.

The software is up to date.

Google says many people have (or had) problems with switching aufio device in Spotify and Windows.

Sometimes when switching sudio device I get an error that the song is not available to play unless I have a local file to upload.

[OscarDC]

Hey @fooobar,

Thank you for keeping in contact.

Just to make sure we're on the same page, have you tried clearing cache files as previously suggested by @Ivelina? If so, and the issue persists, we'd recommend performing a clean reinstall of the desktop app as this process will replace any damaged file and ensure you’re running the latest version of the app.

If the issue persists, we'd also recommend clearing any entries which contain Spotify from the host files on your computer. To do so, you can follow the instructions in this post (even if it's a different issue).
 

Lastly, if you have currently installed the desktop version downloaded from the Website, we'd also suggest installing the version available on the Microsoft store and vice versa as it could be more optimized for your device from one source or another.

Hope this helps. Let us know how it goes.