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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2134 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151379 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139771 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11304 Views

1 replies

6 likes

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Superuser Contribution SPOTIFY SAYS OFFLINE

PlanPremiumCountryUSADeviceSAMSUNG GALAXY BOOK2 PRO 360Operating SystemWindows 11 My Question or IssueSpotify is saying I'm Offline, but I'm not. I checked settings, firewall, restarted, re-downloaded the app. Nothing seems to work. I check it on my ...

Newbie

Plan Premium Country USA Device SAMSUNG GALAXY BOOK2 PRO 360 Operating System Windows 11   My Question or Issue Spotify is saying I'm Offline, but I'm not. I checked settings, firewall...

Dian

Spotify Legend

289 Views

1 replies

0 likes

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Local songs without album art breaks album art preview

PlanPremium DeviceWindows PCOperating SystemWindows 10 Playing a locally stored song that doesn't have a cover art will cause all subsequent songs to have the default/missing album graphic in the bottom left preview until the app is restarted.

Newbie

Plan Premium   Device Windows PC Operating System Windows 10   Playing a locally stored song that doesn't have a cover art will cause all subsequent songs to have the default/missin...

223 Views

0 replies

1 likes

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Superuser Contribution What's this button in fullscreen mode that doesn't seem to do anything?

PlanPremiumCountryAustraliaDevice(Desktop)Operating System(Windows 11) My Question or IssueThere's this button on fullscreen mode right next to the volume controls that doesn't appear to do anything, I've searched the FAQ but found nothing. Can anywa...

Casual Listener

Plan Premium Country Australia Device (Desktop) Operating System (Windows 11)   My Question or Issue There's this button on fullscreen mode right next to the volume controls that doesn...

InvisibleOS

Newbie

1484 Views

7 replies

3 likes

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Superuser Contribution The context menu when right-clicking a song should be customizable.

Spotify has changed the order of the context menu. Now Add to Playlist is on top instead of Add to Queue. They should revert this change and put Add to Queue back on top, or make the context menu customizable so that each user can fix it to their pre...

Newbie

Spotify has changed the order of the context menu. Now Add to Playlist is on top instead of Add to Queue. They should revert this change and put Add to Queue back on top, or make the context menu cus...

Bryneth

Music Fan

8312 Views

34 replies

68 likes

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Solved!!Superuser Contribution Video podcasts don't work on pc

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI'm trying to listen to the distractible podcast, but there's no sound or video at all. I was listening to it on my phone earlier today, and it worked as it should, but no...

Casual Listener

Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue I'm trying to listen to the distractible podcast,  but there's no sound or video at all. I...

maro_bishr

Newbie

5446 Views

7 replies

0 likes

Podcast Issues
Podcast Video
Podcasts error
podcasts not playing
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Superuser Contribution wie sehe ich bei einem Podcast eine Abstimmung?

hallo,wie sehe ich bei dem Podcast "Die drei Rabauken" die Abstimmungen die sie bei Spotify immer veröffentlichen?Danke für die antworten

Newbie

hallo, wie sehe ich bei dem Podcast "Die drei Rabauken" die Abstimmungen die sie bei Spotify immer veröffentlichen? Danke für die antworten

Lyubka

Moderator

502 Views

1 replies

0 likes

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Solved!!Superuser Contribution Why doesn't Spotify remember which song you are when going from one device to another

PlanPremiumCountryUSA DeviceDell XPS 15 and LGV35 ThinQOperating SystemWindows 11 and Android My Question or IssueI listen to some songs on my PC and then the next day when I switch to my phone it goes back to the last song I've listened on it and th...

Newbie

Plan Premium Country USA   Device Dell XPS 15 and LGV35 ThinQ Operating System Windows 11 and Android   My Question or Issue I listen to some songs on my PC and then the next day...

Yordan

Moderator

499 Views

1 replies

0 likes

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Solved!!Superuser Contribution All songs greyed out, relogging results in nothing loading or playing and username default.

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueNo spotify content loads on the desktop app, but web & mobile work just fine. First noticed an issue last night when spotify changed my name back to it's default, so I just changed it ...

Casual Listener

Plan Premium Device PC Operating System Windows 10   My Question or Issue No spotify content loads on the desktop app, but web & mobile work just fine. First noticed an issue last ni...

karinax

Casual Listener

680 Views

4 replies

0 likes

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Solved!!Superuser Contribution Spotify web player error message + desktop app refusing to load, long-standing issue

PlanFreeCountryAmericaDeviceAcer Nitro 5Operating SystemWindows 11 - Firefox/Microsoft edge browser My Question or Issuethe Spotify web player ends up not working after I log in, displaying the error message "something went wrong, try reloading the p...

Casual Listener

Plan Free Country America Device Acer Nitro 5 Operating System Windows 11 - Firefox/Microsoft edge browser   My Question or Issue the Spotify web player ends up not working after I log...

Eni

Moderator

10052 Views

5 replies

0 likes

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Superuser Contribution Podcasts won't play. Why???

I'm using the desktop version of Spotify on my Mac (OS 12.6). Usually I can play podcasts with no trouble at all, but occasionally I'll hit play and the app doesn't do anything. Nothing starts up and the timeline remains neutral. In the past it has f...

Visitor

I'm using the desktop version of Spotify on my Mac (OS 12.6). Usually I can play podcasts with no trouble at all, but occasionally I'll hit play and the app doesn't do anything. Nothing starts up and...

Not applicable

424 Views

2 replies

0 likes

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Solved!!Superuser Contribution Windows Mobile: Premium required / Premium erforderlich

AustriaDeviceNokia Lumia 830Operating SystemMS Windows 10 Mobile My Question or IssueThe current Spotify App does not recognize my Spotify Premium Account.Start of App is not possible See attached screen shot.Any ideas? (beside change my mobile)

Newbie

Austria Device Nokia Lumia 830 Operating System MS Windows 10 Mobile   My Question or Issue The current Spotify App does not recognize my Spotify Premium Account. Start of App is not pos...

GeekBoy03

Regular

787 Views

2 replies

0 likes

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Superuser Contribution Windows 10 sleep mode causes Spotify app to not work upon waking

PlanPremiumCountryUSADevice(Dell PC)Operating System(Windows 10)Spotify App My Question or IssueIf I put close Spotify, then my PC to sleep (Windows sleep mode), and then awaken my PC, and then double click on the Spotify app to restart it, I get the...

Casual Listener

Plan Premium Country USA Device (Dell PC) Operating System (Windows 10) Spotify App   My Question or Issue If I put close Spotify, then my PC to sleep (Windows sleep mode), and then a...

Vasil

Moderator

3494 Views

13 replies

4 likes

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Superuser Contribution Techie Clueless - I need help!!!

I can't get my downloaded songs on my Samsung Note 20 to play, much less download, to the Spotify on my computer. Spotify will play radio streaming and podcasts, but nothing I've downloaded. Can someone please help...in "very simple" terms. Thanks so...

Visitor

I can't get my downloaded songs on my Samsung Note 20 to play, much less download, to the Spotify on my computer.  Spotify will play radio streaming and podcasts, but nothing I've downloaded.&nb...

Joan

Moderator

303 Views

1 replies

0 likes

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Superuser Contribution Bad sound quality

PlanPremium I am using the Desktop Application for Spotify. Device(PC, Desktop) Operating System(Windows 10) My Question or IssueI have noticed, that the sound quality of my Spotify has significantly decreased. The volume is lower then usual, there i...

Gig Goer

  Plan Premium   I am using the Desktop Application for Spotify.    Device (PC, Desktop)   Operating System (Windows 10)   My Question or Issue I have notic...

OscarDC

Moderator

3235 Views

5 replies

1 likes

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Superuser Contribution Set bookmark in audio books

PlanFree/PremiumCountry DeviceAllOperating SystemAll My Question or IssueI often hear audio books via Spotify. But of course in 15 hours of hearing I need some breaks, some "music", some other inspiration. I despair every time, because whenever I int...

Newbie

Plan Free/Premium Country   Device All Operating System All   My Question or Issue I often hear audio books via Spotify. But of course in 15 hours of hearing I need some breaks, s...

Joan

Moderator

6323 Views

1 replies

4 likes

Feature Request
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Superuser Contribution Desktop: issues dragging song onto itself in queue

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueThis issue happens on both the native desktop and web app (tested in Chrome), when I drag and drop a song to change its position within either the "Next in queue" or "Next...

Casual Listener

Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue This issue happens on both the native desktop and web app (tested in Chrome), when I drag and ...

Nathan333

Casual Listener

1419 Views

5 replies

2 likes

Desktop
Desktop (Windows)
drag and drop
queue management
web browser
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Superuser Contribution Skips around to random episodes

Plan: PremiumCountry: USDevice: Lenovo Legion laptopOperating System: Windows 11 For as long as I've used Spotify (on multiple laptops with Windows 10 and Windows 11), it's very buggy when trying to play podcasts. It frequently skips to the next or p...

Visitor

Plan: Premium Country: US Device: Lenovo Legion laptop Operating System: Windows 11   For as long as I've used Spotify (on multiple laptops with Windows 10 and Windows 11), it's very bu...

MihailY

Moderator

357 Views

1 replies

0 likes

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Superuser Contribution Fresh install spotify when computer is reading I already have it installed?

I recently tried to update spotify this week and was having trouble. It kept saying i already had it installed so i tried to uninstall for a fresh install and now its telling me the same thing and I cant open the app it says i already have on my comp...

Visitor

I recently tried to update spotify this week and was having trouble. It kept saying i already had it installed so i tried to uninstall for a fresh install and now its telling me the same thing and I ...

Eni

Moderator

273 Views

1 replies

0 likes

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Superuser Contribution Strange bug in the web player

Just this past week I've noticed when using the web player that songs would randomly skip for a split second from time to time. I checked the developer console and I noticed these messages periodically popping up. There's six instances of it in the s...

Casual Listener

Just this past week I've noticed when using the web player that songs would randomly skip for a split second from time to time. I checked the developer console and I noticed these messages periodical...

Lyubka

Moderator

3060 Views

3 replies

0 likes

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Spotify playlists not appearing on desktop app

PlanPremiumCountry Operating SystemWindows 10 My Question or Issue The spotify desktop app does not show my playlists, who I follow, and can't even play playlists from my "Recently Played" section. Desktop App:Web Player:

Newbie

Plan Premium Country     Operating System Windows 10   My Question or Issue   The spotify desktop app does not show my playlists, who I follow, and can't even play playl...

Amay

Spotify Star

834 Views

1 replies

0 likes

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