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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134284 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134284 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50906 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50906 Views
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  • 32 likes

Solved!!Superuser Contribution sound issues with the desktop app

Recently, I've gotten Opera GX and have been using the webplayer a lot. It works perfectly fine, but now I've been having issues with the desktop app ever since then. Everything's functions alright besides the sound being muted. I've connected to a d...

  • Newbie
  • Recently, I've gotten Opera GX and have been using the webplayer a lot. It works perfectly fine, but now I've been having issues with the desktop app ever since then. Everything's functions alright b...
  • CarlosE
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Desktop (Windows)
    Sound issue
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution songs "stutter/goes mute"

Sweden calling/premium member! Case file;Streaming youtube songs from my pc to my soundideas whstm using a Bluetooth thingey. Works well.Doing the same with Spotify and songs go mute in short intervals. Counter still running so it's not put on hold. ...

  • Regular
  • Sweden calling/premium member!   Case file; Streaming youtube songs from my pc to my soundideas whstm using a Bluetooth thingey. Works well. Doing the same with Spotify and songs go mute in ...
  • CarlosE
  • Moderator
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] Playback scrubber when window shrunk

When the Spotify window is full screen, the playback scrubber shows up as expected.However, I shrink the window vertically. The playback scrubber now disappears.This used to work in an older version.

  • Casual Listener
  • When the Spotify window is full screen, the playback scrubber shows up as expected. However, I shrink the window vertically. The playback scrubber now disappears. This used to work in an older vers...
  • Mario
  • Spotify Legend
  • 124 Views
  • 3 replies
  • 0 likes
  • Desktop
  • 124 Views
  • 3 replies
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Solved!!Superuser Contribution Spotify plays songs very late and revinding and forwarding is also slow

Hello.After updating Spotify I have following problem:Songs are sometimes played lately after pressing play button and same is with fast forward or revind, It is very slow. I must sometimes wayt one time to again revind or forward. I don't know, if Y...

  • Roadie
  • Hello. After updating Spotify I have following problem: Songs are sometimes played lately after pressing play button and same is with fast forward or revind, It is very slow. I must sometimes wayt ...
  • Noguri
  • Roadie
  • 382 Views
  • 7 replies
  • 0 likes
  • 382 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution HOW TO BLOCK ARTISTS / SONGS?

PlanPremium (unless I don't get a proper answer on this)CountryUSADevicePCOperating SystemWindowsMy Question or Issue

  • Casual Listener
  • Plan Premium (unless I don't get a proper answer on this) Country USA Device PC Operating System Windows My Question or Issue  
  • CarlosE
  • Moderator
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
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Superuser Contribution Location

PlanFreeCountryAntigua and BarbudaDeviceHP Pavilion x360Operating SystemWindows 10 My Question or IssueWhen i try to log onto spotify on my computer it tells me " Your country does not match the one set in your profile. To continue use, update your p...

  • Newbie
  • Plan Free Country Antigua and Barbuda Device HP Pavilion x360 Operating System Windows 10   My Question or Issue When i try to log onto spotify on my computer it tells me " Your countr...
  • Alex
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist folder sharing

Operating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue It should be a button to share playlist folder (not a Playlist itself, but a folder that Spotify fixed in a clever way). Only thing you can do is rename or delete it for now.

  • Casual Listener
  •   Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue  It should be a button to share playlist folder (not a Playlist itself, but a folder that Spotify f...
  • toriskogen
  • Casual Listener
  • 4942 Views
  • 9 replies
  • 67 likes
  • 4942 Views
  • 9 replies
  • 67 likes

Superuser Contribution Bizarre Behaviour / Terrible Album Cover Preview Quality

Current app version: Spotify for Windows 1.1.68.632.g2b11de83System: PC with a Windows 10, version 21H1, build 19043.1237 Greetings.Ever since Spotify's update to a new UI, the album cover preview feature has shown images in a absolutely atrocious qu...

  • Casual Listener
  • Current app version: Spotify for Windows 1.1.68.632.g2b11de83 System: PC with a Windows 10, version 21H1, build 19043.1237   Greetings. Ever since Spotify's update to a new UI, the albu...
  • Elena
  • Moderator
  • 259 Views
  • 3 replies
  • 1 likes
  • 259 Views
  • 3 replies
  • 1 likes

Superuser Contribution Changing the Cache location

PlanPremiumCountryUnited statesDeviceDesktop (pc)Operating SystemWindows 10 My Question or IssueRecently I've been looking through my D drive and I see a bunch of 2 digit folders some containing nothing others containing a file that is named gibberis...

  • Newbie
  • Plan Premium Country United states Device Desktop (pc) Operating System Windows 10   My Question or Issue Recently I've been looking through my D drive and I see a bunch of 2 digit fol...
  • Elena
  • Moderator
  • 6096 Views
  • 6 replies
  • 0 likes
  • 6096 Views
  • 6 replies
  • 0 likes

Superuser Contribution Something Went Wrong

Plan: PremiumCountry: TurkeyDevice: PCOperating System: Windows 10My Question or IssueI don't have internet access on my pc due to infrastructure works. I want to listen my playlist (already downloaded for offline play) but I can't even open the app....

  • Casual Listener
  • Plan:  Premium Country: T urkey Device: PC Operating System:  Windows 10 My Question or Issue I don't have internet access on my pc due to infrastructure works. I want to ...
  • Elena
  • Moderator
  • 284 Views
  • 5 replies
  • 0 likes
  • 284 Views
  • 5 replies
  • 0 likes

seeing "content not available" too often

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuenew user seeing "content not available" too often

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue new use...
  • Amayy
  • Rising Star 4
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution [APP CRASH] 3 Dots + Resize - RESOLVED

This is a NON-issue and is being cause by third party software. Please see my own reply below. Plan: Premium/FamilyCountry: AustraliaDevice: Desktop PCOperating System: Microsoft Windows 10 - Home Edition (21H1)Spotify Version: Spotify for Windows 1....

  • Casual Listener
  •   This is a NON-issue and is being cause by third party software. Please see my own reply below.   Plan: Premium/Family Country: Australia Device: Desktop PC Operating ...
  • Alex
  • Moderator
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Sound Quality goes down after 15 seconds in a song

Hello community, I'm using Spotify desktop app in a HP elitebook running Windows 10 at 64 bit.I have Family plan and my settings are set to maximum sound quality. I tried both wifi and land connectivity and my connection is Fiber 300MB.I used the bui...

  • Newbie
  • Hello community,  I'm using Spotify desktop app in a HP elitebook running Windows 10 at 64 bit. I have Family plan and my settings are set to maximum sound quality.  I tried both wifi an...
  • Amayy
  • Rising Star 4
  • 419 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 419 Views
  • 1 replies
  • 0 likes

Can't Play Current Song Error Message

HP Laptop. Purchased Premium.The song will play for 5-7 seconds, and then will stop. An error message will pop up saying that Spotify "Can't play the current song". Super annoying considering that I am paying for this service and it doesn't work to t...

  • Newbie
  • HP Laptop. Purchased Premium. The song will play for 5-7 seconds, and then will stop. An error message will pop up saying that Spotify "Can't play the current song". Super annoying considering tha...
  • Amayy
  • Rising Star 4
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

"Song Radio" from app or browser frequently does not work

From Android app, when I click "Go to song radio", it always works. From Chrome on Windows or the Full Spotify Windows app, when I right click a song, and select "Go to song radio", four different things happen: #1 Go to the song radio station (half ...

  • Casual Listener
  • From Android app, when I click "Go to song radio", it always works.   From Chrome on Windows or the Full Spotify Windows app, when I right click a song, and select "Go to song radio",  ...
  • Kangaroo857
  • Casual Listener
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top Result Doesn't Show Song

PlanFreeCountryAustraliaDeviceLenovo Ideapad 3 Slim 14"Operating SystemWindows 10 Spotify AppMy Question or IssueThis has been bugging me for a while now. Whenever I go to search for a song the top result shows either the Artist, Playlist or Album an...

  • Newbie
  • Plan Free Country Australia Device Lenovo Ideapad 3 Slim 14" Operating System Windows 10 Spotify App My Question or Issue This has been bugging me for a while now. Whenever I go to search fo...
  • MafeG
  • Moderator
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Superuser Contribution mass delete playlist, reset account , anything...

PlanPremiumCountryEUDevicePCOperating SystemWindows 10 My Question or IssueI had an issue with software related to a new mouse and keyboard. While I was away from my PC, a bug caused my mouse and keyboard to start creating playlists. I now have more ...

  • Casual Listener
  • Plan Premium Country EU Device PC Operating System Windows 10   My Question or Issue I had an issue with software related to a new mouse and keyboard. While I was away from my PC, a bu...
  • nguyen35
  • Casual Listener
  • 3451 Views
  • 10 replies
  • 2 likes
  • 3451 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution "Something went wrong try reloading page"

PlanFree/PremiumCountryUSADevice(Samsung Galaxy 9, Windows 10 PC)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueHaving trouble logging into spotify PC app and webplayer.When I log in on PC app it says something about it being blo...

  • Casual Listener
  • Plan Free/Premium Country USA Device (Samsung Galaxy 9, Windows 10 PC) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue Having trouble logging into spotify ...
  • Elena
  • Moderator
  • 414 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 414 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why don't any of my public playlists show up when others search for it?

Hi,I have several public playlists who each have 3-6 followers and they have a lot of interaction. But why don't any of them show up when others search for it? I have one magical forest type of playlist with 3 followers, but it doesn't show up in the...

  • Regular
  • Hi, I have several public playlists who each have 3-6 followers and they have a lot of interaction. But why don't any of them show up when others search for it? I have one magical forest type of pla...
  • Jeremy
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

[BUG] Removing song from queue in windows

PlanPremium (probably doesn't matter)CountrySweden DeviceWindows PCOperating SystemWindows 10VersionSpotify for Windows1.1.68.628.geb44bd66 My Question or IssueIf I add the same song to my queue 3 times (or any other number > 2) and right click -> Re...

  • Casual Listener
  • Plan Premium (probably doesn't matter) Country Sweden   Device Windows PC Operating System Windows 10 Version Spotify for Windows 1.1.68.628.geb44bd66   My Question or Issue I...
  • Amayy
  • Rising Star 4
  • 206 Views
  • 1 replies
  • 0 likes
  • bug
    Desktop
    Windows
  • 206 Views
  • 1 replies
  • 0 likes

Env: prod