Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 45837 Views
  • 77 replies
  • 26 likes
  • 45837 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72553 Views
  • 268 replies
  • 21 likes
  • 72553 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5092 Views
  • 1 replies
  • 6 likes
  • 5092 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145148 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145148 Views
  • 0 replies
  • 26 likes

Superuser Contribution Techie Clueless - I need help!!!

I can't get my downloaded songs on my Samsung Note 20 to play, much less download, to the Spotify on my computer. Spotify will play radio streaming and podcasts, but nothing I've downloaded. Can someone please help...in "very simple" terms. Thanks so...

  • Visitor
  • I can't get my downloaded songs on my Samsung Note 20 to play, much less download, to the Spotify on my computer.  Spotify will play radio streaming and podcasts, but nothing I've downloaded.&nb...
  • Joan
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New Login method generates error PC

PlanPremiumCountryColombiaDeviceDesktop PCOperating SystemWindows 11 My Question or IssueI changed my password recently therefore my Spotify logout from my PC, now that I'm trying to log in it opens Firefox. When I put my information, Spotify Web wor...

  • Casual Listener
  •   Plan Premium Country Colombia Device Desktop PC Operating System Windows 11   My Question or Issue I changed my password recently therefore my Spotify logout from my PC, now th...
  • OscarDC
  • Moderator
  • 686 Views
  • 5 replies
  • 0 likes
  • 686 Views
  • 5 replies
  • 0 likes

Superuser Contribution Desktop: issues dragging song onto itself in queue

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueThis issue happens on both the native desktop and web app (tested in Chrome), when I drag and drop a song to change its position within either the "Next in queue" or "Next...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue This issue happens on both the native desktop and web app (tested in Chrome), when I drag and ...
  • Nathan333
  • Casual Listener
  • 705 Views
  • 5 replies
  • 2 likes
  • Desktop
    Desktop (Windows)
    drag and drop
    queue management
    web browser
  • 705 Views
  • 5 replies
  • 2 likes

Solved!! Notifications for followed artist is not working

If you follow an artist and new music is added to Spotify you are supposed to get a notification in "the bell" in the right corner. This usually works for albums and singles (not for "appears on"). Well , for the last three weeks, this feature does n...

  • Roadie
  • If you follow an artist and new music is added to Spotify you are supposed to get a notification in "the bell" in the right corner. This usually works for albums and singles (not for "appears on"). ...
  • Hello294
  • Visitor
  • 18624 Views
  • 58 replies
  • 18 likes
  • Windows
  • 18624 Views
  • 58 replies
  • 18 likes

Superuser Contribution Skips around to random episodes

Plan: PremiumCountry: USDevice: Lenovo Legion laptopOperating System: Windows 11 For as long as I've used Spotify (on multiple laptops with Windows 10 and Windows 11), it's very buggy when trying to play podcasts. It frequently skips to the next or p...

  • Visitor
  • Plan: Premium Country: US Device: Lenovo Legion laptop Operating System: Windows 11   For as long as I've used Spotify (on multiple laptops with Windows 10 and Windows 11), it's very bu...
  • MihailY
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing after a while when it is paused, can't make it stop

PlanPremiumCountrySweden DeviceLenovo Thinkpad E14 i5-1135G7Operating SystemWindows 11 22H2Spotify för Windows1.1.94.872.g7a9200fe My Question or IssueI have an IP telephone system called Dstny.When I use Spotify, playing a song, it pauses when I get...

  • Gig Goer
  • Plan Premium Country Sweden   Device Lenovo Thinkpad E14 i5-1135G7 Operating System Windows 11 22H2 Spotify för Windows 1.1.94.872.g7a9200fe   My Question or Issue I have ...
  • edgsol
  • Visitor
  • 550 Views
  • 4 replies
  • 1 likes
  • 550 Views
  • 4 replies
  • 1 likes

Superuser Contribution Strange bug in the web player

Just this past week I've noticed when using the web player that songs would randomly skip for a split second from time to time. I checked the developer console and I noticed these messages periodically popping up. There's six instances of it in the s...

  • Casual Listener
  • Just this past week I've noticed when using the web player that songs would randomly skip for a split second from time to time. I checked the developer console and I noticed these messages periodical...
  • Lyubka
  • Moderator
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify 64-bit version

PlanPremiumOperating SystemWindows 10 Hello, i know this has been here several times but what about making Spotify 64bit version? I think most of the windows machines are running 64 so why not make two versions and let the users choose more stable ve...

  • Casual Listener
  • Plan Premium Operating System Windows 10   Hello, i know this has been here several times but what about making Spotify 64bit version? I think most of the windows machines are running 64 so...
  • bradavon
  • Roadie
  • 10155 Views
  • 4 replies
  • 14 likes
  • 10155 Views
  • 4 replies
  • 14 likes

Superuser Contribution Fresh install spotify when computer is reading I already have it installed?

I recently tried to update spotify this week and was having trouble. It kept saying i already had it installed so i tried to uninstall for a fresh install and now its telling me the same thing and I cant open the app it says i already have on my comp...

  • Visitor
  • I recently tried to update spotify this week and was having trouble. It kept saying i already had it installed so i tried to uninstall for a fresh install and now its telling me the same thing and I ...
  • Eni
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify playlists not appearing on desktop app

PlanPremiumCountry Operating SystemWindows 10 My Question or Issue The spotify desktop app does not show my playlists, who I follow, and can't even play playlists from my "Recently Played" section. Desktop App:Web Player:

DMD_0-1691165958995.png DMD_1-1691165981643.png
  • Newbie
  • Plan Premium Country     Operating System Windows 10   My Question or Issue   The spotify desktop app does not show my playlists, who I follow, and can't even play playl...
  • Amayy
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lieder Lassen sich nicht abspielen

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch angeben, desto einfacher wird es für uns, zu helfen.PlanenPremiumLandDeutschlandGerätPCBetriebssystemWindows 11Windows 11 Meine Frage oder mein ProblemWenn ich auf das Play-Symbol...

  • Visitor
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch angeben, desto einfacher wird es für uns, zu helfen. Planen Premium Land Deutschland Gerät PC Betriebssystem Windows 11 ...
  • Lyubka
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Party coming up - Users on WiFi can't queue songs on my desktop app (possible on JBL SoundBar)

PlanPremiumCountrySwedenDevice(iPhone, Windows 11 PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn some devices like receivers and soundbars, it is enough for the guests of a party to be on the same WiFi to seamlessly...

  • Casual Listener
  • Plan Premium Country Sweden Device (iPhone, Windows 11 PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On some devices like receivers and sound...
  • Lyubka
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • Party
    spotify connect
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 10 app fine until a few days ago. Now some songs wont play, some will.

Plan PremiumCountry USAOperating System Win 10I'm using the Spotify app. Been using it for several years. NEVER a problem. Absolutely loved it. Suddenly, within the past several days, nothing but problems with it. Sometimes songs wont play. You click...

  • Regular
  • Plan Premium Country USA Operating System Win 10 I'm using the Spotify app.  Been using it for several years.  NEVER a problem.  Absolutely loved it.  Suddenly, within the ...
  • linpico
  • Visitor
  • 1114 Views
  • 8 replies
  • 1 likes
  • 1114 Views
  • 8 replies
  • 1 likes

Superuser Contribution How to Move (Up/Down) Liked Songs Playlist

PlanPremium MonthlyCountryBangladeshDeviceiPhone SE 2 (15.1)Operating SystemWindows 10 (21H1)macOS BigSur 11.6.1 My Question or IssueLike my own Created Playlist, is it possiable to move 'Liked Songs' playlist Up/Down as my Order? If so, How?Sorry fo...

  • Newbie
  • Plan Premium Monthly Country Bangladesh Device iPhone SE 2 (15.1) Operating System Windows 10 (21H1) macOS BigSur 11.6.1   My Question or Issue Like my own Created Playlist, is it pos...
  • Yordan
  • Moderator
  • 2347 Views
  • 3 replies
  • 1 likes
  • 2347 Views
  • 3 replies
  • 1 likes

Error removing duplicated song in a playlist

Hello, I've found duplicated songs in my playlists (exactly the same song)... When I remove one of them, and try to play the one stayed in the playlist, I see this error: "Spotify can't play this right now... " (See attached screenshot). When I navig...

  • Casual Listener
  • Hello, I've found duplicated songs in my playlists (exactly the same song)... When I remove one of them, and try to play the one stayed in the playlist, I see this error: "Spotify can't play this rig...
  • Amayy
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Sound stops, track keeps going, App becomes unresponsive

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 1809 My Question or Issue Spotify quite often "crashes". It stops outputting Sound but shows the Track still as playing. When that happens you can't stop/start the track again and also can't...

  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10 1809   My Question or Issue  Spotify quite often "crashes". It stops outputting Sound but shows the Track still ...
  • Nospoon
  • Newbie
  • 1875 Views
  • 7 replies
  • 1 likes
  • Windows
  • 1875 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify is ALWAYS ON TOP (Windows 10) and unusable

For the past few days, my Spotify app on Windows 10 is stuck always on top. I can't tab to other open programs. I can't even tab to (or access in any way) a pop-up dialogue box generated by the Spotify app itself. I can minimize the app but as soon a...

  • Music Fan
  • For the past few days, my Spotify app on Windows 10 is stuck always on top. I can't tab to other open programs. I can't even tab to (or access in any way) a pop-up dialogue box generated by the Spoti...
  • 31ejobgz4552as3uf7li
  • Visitor
  • 30279 Views
  • 15 replies
  • 3 likes
  • Always on Top
    Windows 10
  • 30279 Views
  • 15 replies
  • 3 likes

Superuser Contribution Can't play current song - error on desktop app

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 11My Question or IssueClean install and all available troubleshooting tips does allow the Spotify desktop app to play anything. I always receive a "Can't play current song" message. What can b...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 11 My Question or Issue Clean install and all available troubleshooting tips does allow the Spotify desktop app to play anyth...
  • Dian
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't login through desktop with my phone number

Whenever I login through desktop through phone no. It tells me to check my phone no. when there's no problem with it but when try to login with another phone no. it logins just fine. What's even happening??

  • Visitor
  • Whenever I login through desktop through phone no. It tells me to check my phone no. when there's no problem with it but when try to login with another phone no. it logins just fine. What's even happ...
  • Dian
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Win 11 Enterprise] App Crashes Before it Loads

PlanPremiumCountryUSADevicePC - AMDOperating SystemWindows 11 Enterprise - Version 10.0.22621 Build 22621 My IssueSpotify crashes after I login to the application. The app functions properly till I log into the account. I have tried both the Microsof...

  • Casual Listener
  • Plan Premium Country USA Device PC - AMD Operating System Windows 11 Enterprise - Version 10.0.22621 Build 22621   My Issue Spotify crashes after I login to the application. The a...
  • electronoah
  • Casual Listener
  • 485 Views
  • 3 replies
  • 0 likes
  • app crashing
  • 485 Views
  • 3 replies
  • 0 likes