Spotify window frequently resizing incorrectly, long-standig issue, pretty annoying

[c76_I8sOfRrCOGV]

Operating System

Windows 10

My Question or Issue

Most of the time, but not always, the Spotify window will not resize correctly. It looks as though the resizing of the actual window does not trigger a recalculation of the position and size of the elements contained within it. The part of the interface that is still visible after a reduction of the window size remains functional, making the window bigger returns the lost window elements to view and they also still work.

Any way of resizing the window seems to be able to trigger the behaviour, it does not matter whether I use window snapping or manually move its edges around with the cursor.

If the resizing fails once, it will continue to fail for a while no matter the amount of tries or what I do and only be able to be used by increasing its size so all the elements necessary for user operation are drawn. I have not found an action that consistently causes the behavior to start or stop. It has been this way for at least a year if not longer.

It happens on all Windows 10 machines I have used Spotify on.

[Alex]

Hi @c76_I8sOfRrCOGV,

Thanks for reaching out about this in the Community!

Sorry for the delayed reply, we just came across this thread.

If you're still having this issue it might be worth performing a clean reinstall of the app. This is a bit different than simply uninstalling and reinstalling the app. You can check out this guide for the relevant steps.

You've also said that this happens on multiple Windows 10 devices. We want to rule out the option that this might be an account wide issue. Could you try creating a new test account and see if the app behave the same way using that one.

Also, let us know if you install the app from the Widows store or from our Website.

Keep us posted.

[c76_I8sOfRrCOGV]

Hey @Alex,

I have been switiching back and forth between the store and Win32 version of the app for a while, both exhibit the problem. Right now I am using the Win32 version and was able to break it again within 10 seconds of logging in to a newly created account by just resizing the window.

Reinstalling does nothing, the issue is also present despite unrelated windows reinstalls during which the system drive was wiped.

I am using a 1440p 16:9 monitor, I feel that that is relevant information with a problem that is related to window size.

I have noticed that the content of the window only ever adjusts to the window size changing at least one frame after the change.

[Alex · Accepted solution]

Hi again @76_I8sOfRrCOGV,

Thanks for the info.

Could you try to zoom in/out (Ctrl+-/ Crtl+=) a few times and see if the window sizing issue continues when the elements are resized.

Also, did you try logging in with another account?

Thanks.

[c76_I8sOfRrCOGV]

Hey @Alex,

Good call! I never considered the zoom level to be involved in triggering it.

The issue seems to be exlusive to the most zoomed out mode, which I find surprising but would explain why no one has complained about it yet.

Zooming in two times while the display is broken causes the display elements to rearrange and go to the correct positions.

Despite that, during my quick testing, I could not get the resizing to fail at the second most zoomed out level.

Thank you for the workaround. I hope you will still fix the underlying issue.

[Alex]

Hi @c76_I8sOfRrCOGV,

Thanks for the quick replies and going through the troubleshooting 🙂

Glad to hear that adjusting the zoom level helps in some situations.

Unfortunately we weren't able to reproduce this on our end and can't seem to find other threads where users mention this issue in order to gather more data.

You might also want to check how the app behaves when you change the text size from Windows' display options. Also make sure that all your display/video card drivers are up to date.

As this issue is not something that seems to affect multiple users we can't guarantee when or if it will be fixed. It's always a good idea to enable automatic updates, as it will most likely be resolved with an update in the future. 

Don't hesitate to reach out again if you have more questions.

[pbert]

I had this same problem today, but I have never used the zoom option in Spotify (didn't even know that was an option). For me, I could resize the window and the next time I double-clicked the tray icon Spotify would re-size it to be far too large to fit on the screen.
Zooming out and then in again SEEMS to have resolved it, but honestly guys the fact this happened in the first place must be a bug.

EDIT: Scratch that, it's just done it again. The window keeps resizing to probably twice what would fit on my main monitor. It didn't do this before the last few days - has there been an upgrade? Please fix.

[Mihail]

Hey @pbert,

Thanks for searching for the answer you need here.

Your issue seems to be a bit different - does the resizing occur only when maximizing from the tray icon? How about when you click and drag the edges of the app window?

Such issues are in most cases caused by damaged app files, so it would be a good idea to perform a clean reinstall as @Alex suggested using the steps here.  

It's also possible that there are some entries in your windows hosts file that might be the root cause of the problem. You can learn how to remove them in this article, even though it's written for another topic.

If neither of these fix the issue, could you upload a recording of the problem in your next post? You can use the Insert Video option, just make sure to hide any sensitive or private info.

Hope you find this useful. Let us know how you get on.

[Tweak47]

Same problem here, it happened when I started the computer after being gone for a couple of days. For no apparent reason it seems. No other updates or anything. I'm using DisplayFusion to remedy the issue by using a trigger when window restored to place it at the exact size and position as I want it.

But yeah, it's very annoying.

[pbert]

@Mihail - My original issue seems to be resolved with the latest update, but now the top-right minimize/maximize/close buttons are far too big and completely overlap my user name / avatar and drop down menu.

If it's relevant, I have two screens: one is a high-res laptop screen and the other is a normal 1080p monitor.

[Mihail]

Hey @pbert,

Thanks for keeping us in the loop.

We're happy to hear that the initial issue got resolved. As for the new one - do you mean that this happens when you set up a dual display or individually on the laptop display/ monitor when it's plugged in? Does this time zooming out/in at different levels rearrange the buttons correctly so nothing overlaps?

Keep us posted. We’ll keep an eye out for your reply.

[agustintorres]

I have this issues as well. I also have a dual monitor set up, with a 3840x2400 laptop monitor and a 1920x1200 external monitor. It is very easy to reproduce. While Spotify is displayed in the external monitor, minimize it. Now click the icon in the tray (from either the laptop or the external monitor). The first time you do it, it re-opens fine. Now, minimize it again, and click the tray icon again to re-open. Now the spotify window has been resized incorrectly such that it is now very large and covers most of the screen. I think this is a real issue.

[Eni]

Hey @agustintorres, 

Thanks for reaching out about this. 

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

If this doesn't do the trick, would you mind sending us a video of the issue happening so we can take a closer look? 

We'll be on the lookout. 

[Arkhrozen]

I recently started having this issue as well, very annoying.
Same as another user mentioned, I have it on a 1440p screen and when I minimize and maximize back, no matter what size I left Spotify on, when I bring it back from minimized mode, it's as large as my 1440p screen.
I tried doing the zoom in and out several times, clean swept/re-installed, made sure nothing left on %temp%, %appdata% and problem persists. I have 2x1440p and 1x1080p. The issue ONLY happens on 1440p screen. It does not happen on 1080p. Feel free to reach out to me through my registered e-mail.

[AlexCP67]

I as well am having this issue. I reinstalled windows, reformatting the primary drive in the process, and i still have the issue each time i minimize and reopen the window. 

[HK22000]

This is marked as solved, but no, it's not! The zoom (CNTRL+ or -) does absolutely nothing! It'd be great if the Spotify app behaved as predictably as other windows apps did! 

[AndresM]

Hey @HK22000,

Thanks for reaching about this in the Community. 

Could you send us the make/model, OS version and Spotify version installed on your device? Additionally, let us know the model of your monitor and the current screen resolution of it.

On another note, tell us if this behavior started after a recent update. 

We'll be on the lookout for your reply.

[eirik_nordbroden]

I the same problem on at least 4 different types of external displays with different resolutions when I connect them to my laptop. I normally define my external displays as the main display and when I opens Spotify it always appears to large to fit into the external display. If I adjust the size to fit the display, minimize the Spotify window an the opens it again, it always appears to large for the display. This is quite annoying and should be looked into.

It seems to work as expected if I use the built in display of my laptop.

[Melissa517]

I am having the same problem.  Just started today.  When the player gets booted up, all the controls to it is under the task bar and a bit off the screen totally.  I have tried doing the reinstall a couple times too.

I have had the same problem for the last day or two.  Very annoying.  I have never messed with it at all.  I have done a couple of reinstalls too.  Still has the same thing happen to it.  I am a paying customer and this is not right at all.

[Melissa517]

Lately it loads up so large that all the controls are way under the taskbar and when I try to use the + or -  it sill not work at all.  I did try using the resize mouse button but when I did this it like completely goes away wayyyy down past the bottom of the screen to who knows where land!  Needs to be fixed.