When I try playing music from my playlist, it doesn't show my saved music. And songs do not load

[notmatey124]

Plan

Free

Country

Romania

Device

HP laptop early 2013

Operating System

Windows 10

My Question or Issue

When I try to play songs from my playlist, the songs do not how up, making the playlist empty. And playing songs individually doesn't work either, not loading. Can this be solved?

[Ivan]

Hey there @notmatey124,

Thanks for posting - we’re here to help!        

As a first step you can try a clean reinstall of the Spotify app on your laptop to make sure no old cache files are causing this issue.

It'd also be helpful if you let us know if this occurs on one specific device or across multiple devices. This will indicate if the issue is device-related. 

Keep us posted! We'll be happy to lend a hand if you need more help.