Windows 10 latest app keeps crashing after 20-30 minutes

[soboyle]

Plan

Premium

Country

US

Device

Desktop PC

AMD Ryzen 7 3800

64GB RAM

Nvidia GTX 970

Operating System

Windows 10 64bit

My Question or Issue

The app will play and operate fine for about 20 minutes or so and then will just crash. This happens every time I use it, and it seems to happen frequently when the next track is about to play but also mid-song as well. Started about the second most recent update. I stream and do not use local files. I have 'hardware acceleration' checked as is default. I have reinstalled several times and made sure to completely wipe my pc of spotify the last two times. There are more than several 'spotify.exe' listed in task manager and many tray icons on the taskbar. Not sure of any other useful info, it happens no matter what else I am doing on my pc. Thanks in advance.

[CarlosE]

Hey @exploiteddna,

Thanks for your reply and for that info.

We understand that it's possible to change the storage location for your music. However, what we're suggesting you to do is to go to the app's settings and turn the option Show Local Files on > toggle off all the sources that will appear below there > turn Show Local Files back off.

Let us know if that helps.

[budlift]

I am aghast that this issue comes up as SOLVED in the title for the site when it is NOT solved.  And we're four months in. 

And the moderators are begging for us to give them the thumbs "solved, you get the big ups, one of your USERS found the workaround, but you'll take credit, so THANKS"  . . . Except NOT SOLVED or close.  We have instruction perform a series of steps.  Shut off local content.  Turn local content off, on view songs, don't view songs ….???

Spotify, when anybody sees "SOLVED" on a web heading, well don't you know that's the first place they will look.  Only to find a non-solution?

So Spotify's position is "we support local content, but …umm... it doesn't work . . . so . . . give the workaround the thumbs up.  (Our developers never put much thought into how that should work....even when I specified where the local data was, say what?...). Oh well . . . SOLVED!

So my suggestions:

(1) Take SOLVED out of the heading for this page

(2) Four months since reported, please solve the problem.  ok?

(3) get different developers.

(4) there's is such a thing as "testing".

You should be ashamed.

[will1565]

You absolute hero, I've had this problem for getting close to a year now. This completely fixed it on both of my machines 🙂

[HezzyUK]

Just wanted to chime in and say that this thread has finally solved a problem that has been plaguing me for the best part of two years.

I have done numerous clean re-installs of Spotify to no avail, with the app crashing within the first 5 minutes of being open regardless of whether or not I was playing music.

I did move My Documents and all associated folders from my C drive onto a separate drive. It would appear that unchecking them in the options menu completely solves the crashing issue.

Perhaps something for the programmers to fix? So that these default locations are not enabled underneath a disabled checkbox...

[Jeremy]

Hi there folks,

Thank you for your replies in this thread.

We're glad to see that everything works for you. 

It's also very nice of you to share what worked out for you with the other users.

Have a great start of the week 🙂

[HCRUS]

i solved this.

turn on win 8 emulation on spotify application by right clicking on the shortcut

it stoped crashing for me

[lillenswe]

I have almost the same problem 21/6 2022. For me it doesn't crash when playing a song just when starting to play the next song in my playlist.

[Fickteuchalle1685416]

4 Months later = STILL NOT SOLVED 

fix**bleep** or im out. I want to listen to my local files & not just get a "Solution" where i have to turn off a feature permanent. Where can i get my Money back for the months this isnt getting fixed? 

#nooffense #justfixyourproblems 

[Fickteuchalle1685416]

This is still not Solves, even with disabled Local thinis and all the other "solutions" It still crashes randomly when a song ends. Maybe not that often. 

My only Solution that worked was to go back to the version of Spotify from Nov 2021. This works, no crashes. 
i dont know if newer Versions work, i just went back 6 Months, cause its not my fking job to find out wich update did this and why its still not solved. 

[Isgaverno]

Hey there, I've had similar issues with the Spotify app on Windows 10. It can be really frustrating when the app keeps crashing, especially in the middle of a great song! I recommend checking out Reddit for a solution, as there are often helpful threads with people who have experienced similar issues and found a fix. As for your Windows 10 operating system, have you considered getting it for cheap? There are often deals available for Windows 10 that can save you some money. Just check out windows 10 cheap sub for some options. I hope you find a solution to your Spotify issue soon!