Windows Desktop App Blank Screen

[maximaker]

Plan

Premium

Country

Romania

Device

Dell Latitude 7480 

Operating System

Windows 10

My Question or Issue

 The application window is blank. No way to interact with the app except starting and closing it from the task bar. 

Similar issue to those signaled in https://community.spotify.com/t5/Ongoing-Issues/Windows-Desktop-App-Blank-Screen/idi-p/2044828/page/...

Restarted, reinstalled, used the last available version. 

Please advise.

[Sebasty · Accepted solution]

Hey @maximaker

Sorry to hear about this issue!

Does hitting the Alt key cause anything to pop up in the Spotify window? It should open the Menu.

If yes, try going to View and click on Hardware Acceleration (will disable it). Spotify will then restart.

Are you using a roaming profile?

Let me know how it goes 🙂

[maximaker]

Good day Sebasty, thank you for the reply!

Indeed, Alt makes the Menu appear. Went in there and disabled HW Acceleration.

Thank you for the help, I was listening to music on my laptop via phone commands, lately 🙂

[CReamflourish]

Solved my problem too - thanks!