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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1739 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146258 Views

83 replies

27 likes

  • 146258 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131264 Views

294 replies

22 likes

  • 131264 Views
  • 294 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11010 Views

1 replies

6 likes

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  • 6 likes

Superuser Contribution Spotify closing itself for almost the past 4 months

Plan(Family Premium)Country(Germany) Device(PC, OnePlus 2, OnePlus 5t)Operating System(Windows 10, Android 6, Android 10) My IssueMy spotify keeps crashing in online mode for the past 4 months almost. What happens is, if spotify starts in online mode...

Music Fan

Plan (Family Premium) Country (Germany)  Device (PC, OnePlus 2, OnePlus 5t) Operating System (Windows 10, Android 6, Android 10)   My Issue My spotify keeps crashing in online mod...

Katerina

Spotify Legend

4852 Views

7 replies

0 likes

bug
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Solved!! Spotify Premium Crackling on Windows 10 only

PlanPremiumCountryUSDevice / Operating SystemWindows 10 Desktop with Realtek sound on motherboard My Question or IssueI have tried seemingly everything for weeks with no resolution to Spotify crackling on my desktop. Both the app AND the web player c...

Casual Listener

Plan Premium Country US Device / Operating System Windows 10 Desktop with Realtek sound on motherboard   My Question or Issue I have tried seemingly everything for weeks with no res...

Marmotte07

Visitor

6433 Views

4 replies

1 likes

crackle
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  • 1 likes

Superuser Contribution Adding the music within a playlist to my library

PlanFree/PremiumCountryCanadaDeviceDesktop appOperating SystemWindows 10 My Question or IssueI recently transferred my music library (nearly 10 000 songs) from Google Play into one big playlist. Is there an easy way for me to add the music therein to...

Visitor

Plan Free/Premium Country Canada Device Desktop app Operating System Windows 10   My Question or Issue I recently transferred my music library (nearly 10 000 songs) from Google Play in...

Elena

Moderator

522 Views

1 replies

1 likes

  • 522 Views
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Superuser Contribution auto startup won't turn off

I've tried disabling it via spotify and on task manager, but they both say that auto startup is already disabled. I've also tried uninstalling it and reinstalling it which only temporarily fixed it until the next time I turned my laptop on- spotify l...

Newbie

I've tried disabling it via spotify and on task manager, but they both say that auto startup is already disabled. I've also tried uninstalling it and reinstalling it which only temporarily fixed it u...

Elena

Moderator

400 Views

1 replies

1 likes

  • 400 Views
  • 1 replies
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Superuser Contribution Video player enhancements

PlanPremiumCountryUSDeviceLenovo LaptopOperating SystemWindows 10My Question or IssueIs it possible to implement a medium video player size? I know there is full screen, but I don't often want full screen and the default size is a bit too small for m...

Regular

  Plan Premium Country US Device Lenovo Laptop Operating System Windows 10 My Question or Issue Is it possible to implement a medium video player size? I know there is full screen, but...

Waylen

Casual Listener

5177 Views

16 replies

29 likes

Interface
video
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Superuser Contribution Keep offline music after reinstalling Windows 10.

PlanPremiumCountrySouth AfricaDevicePCOperating SystemWindows 10 My Question or IssueCan I backup the offline music folder (or maybe every folder linked to the Spotify app) to a secondary drive so that when I reinstall Windows 10 I just move the fold...

Regular

Plan Premium Country South Africa Device PC Operating System Windows 10   My Question or Issue Can I backup the offline music folder (or maybe every folder linked to the Spotify app) t...

N-ichola-z

Regular

514 Views

2 replies

2 likes

  • 514 Views
  • 2 replies
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Spotify unresponsive after using search

PlanPremiumCountryDenmarkDevicePCOperating SystemWindows 10 My Question or IssueAfter using "Search", Spotify becomes unresponsive. I cannot start/stop playing music, i cannot change the song and I can only terminate Spotify from the task manager.I h...

Casual Listener

Plan Premium Country Denmark Device PC Operating System Windows 10   My Question or Issue After using "Search", Spotify becomes unresponsive. I cannot start/stop playing music, i canno...

Sebasty

Community Legend

694 Views

2 replies

3 likes

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  • 2 replies
  • 3 likes

Superuser Contribution Desktop app is skipping tracks, while default output device is working properly

PlanPremiumCountryRussian FederationDeviceHome PCOperating SystemWindows 10 Ver. 2004 Build 19041.450My Question or IssueMy desktop app once started to skip all the tracks, reinstall didn't help. I've found a relevant topic (https://community.spotify...

Newbie

Plan Premium Country Russian Federation Device Home PC Operating System Windows 10 Ver. 2004 Build 19041.450 My Question or Issue My desktop app once started to skip all the tracks, reinstal...

Mihail

Spotify Legend

515 Views

1 replies

0 likes

Troubleshooting
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Superuser Contribution Playback speed for podcast removed

Operating SystemWindows 10Desktop Version1.1.41.634.gc2c73ca7 My Question or IssuePlayback speed is removed for podcast. Please add it back. Every other Podcast app has this feature.

Casual Listener

Operating System Windows 10 Desktop Version 1.1.41.634.gc2c73ca7   My Question or Issue Playback speed is removed for podcast. Please add it back. Every other Podcast app has this feature.

Mihail

Spotify Legend

2836 Views

4 replies

8 likes

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  • 4 replies
  • 8 likes

Spotify displays my phone with wrong name

I have an Oneplus 7T Pro but it's showed as a Galaxy Tab S6 5G in the "Connect to a device" interface. Can anyone help me?

Newbie

I have an Oneplus 7T Pro but it's showed as a Galaxy Tab S6 5G in the "Connect to a device" interface. Can anyone help me?  

2748 Views

0 replies

1 likes

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Superuser Contribution Spotify Local data 10GB

HiI change in the option offline storage destination and denied acces to the default folder data in Appdata/Local/Spotify But if i do that, i can't download and store my music offlineIt says to me "Failure to synchronise offline music"

Visitor

Hi I change in the option offline storage destination and denied acces to the default folder data in Appdata/Local/Spotify   But if i do that, i can't download and store my music offline It ...

Xenia

Moderator

636 Views

1 replies

0 likes

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Superuser Contribution Discord problem

PlanPremiumCountryPLDevicePCOperating SystemWindows 10 My Question or Issuei conected my account do discord if my friend join to me and music is end he have next song but always its pausedwhat can i do?

Newbie

Plan Premium Country PL Device PC Operating System Windows 10   My Question or Issue i conected my account do discord  if my friend join to me and music is end he have next song ...

Xenia

Moderator

887 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution How do I dislike songs/artists so they don't come up in play lists

I have a very clear 'like' button next to the song. How do I dislike a song or an artist? I don't mind it coming up once on the rotation, but why should I keep on having to listen to something that I dislike? I guess I could always create my own play...

Visitor

I have a very clear 'like' button next to the song.  How do I dislike a song or an artist?  I don't mind it coming up once on the rotation, but why should I keep on having to listen to some...

kvnoble4

Casual Listener

39669 Views

58 replies

27 likes

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Spotify behaviour when on calls

Hi All, Couple of questions regarding the behaviour of spotify when I am making calls using microsoft teams on my laptop. If i make a call now using my bose headphones whilst music is playing, currently the music will just mute, but continue playing....

Newbie

Hi All,   Couple of questions regarding the behaviour of spotify when I am making calls using microsoft teams on my laptop.    If i make a call now using my bose headphones whilst ...

613 Views

0 replies

1 likes

call
pause
phone
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Superuser Contribution Spotify app crashes when playing in the background regardless if its locked or not locked.

PlanPremiumCountrySingaporeDeviceVivo v17 proOperating SystemAndroid v9.0 My Question or IssueRecently, spotify has been crashing whenever I play music on it. I cant finish playing a song without it crashing. I have tried clean installing it, trying ...

Visitor

Plan Premium Country Singapore Device Vivo v17 pro Operating System Android v9.0   My Question or Issue Recently, spotify has been crashing whenever I play music on it. I cant finish p...

Elena

Moderator

2807 Views

1 replies

0 likes

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Solved!!Superuser Contribution Issue Restarted

PlanFreeCountryEgyptDevicePCOperating SystemWindows 10 My Question or Issueso I made a post before to the community, u can find it here, Edit: it was about the liked songs or any song in a playlist in general which is invisible, after that I found a ...

Casual Listener

Plan Free Country Egypt Device PC Operating System Windows 10   My Question or Issue so I made a post before to the community, u can find it here,  Edit: it was about the lik...

Elena

Moderator

526 Views

1 replies

0 likes

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Superuser Contribution Is there a playlist library?

Hi There!I've been using Spotify for Windows for years, but I'm started to get really confused every time I want to see my saved playlists. I've already organized them into folders, but squeezing my eyes on the left panel while reading all of them in...

Newbie

Hi There! I've been using Spotify for Windows for years, but I'm started to get really confused every time I want to see my saved playlists. I've already organized them into folders, but squeezing...

Xenia

Moderator

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Can't install spotify after diabling windows app store

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI installed spotify with the installer. Some windows update installed the windows app store v...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I insta...

368 Views

0 replies

0 likes

  • 368 Views
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Superuser Contribution Gapless playback on desktop (2020 update?)

I would really appreciate an update on why / when the gapless playback feature will be (re-) introduced to the desktop version (windows 10). The previous posts on the topic seem to be out of date (~2015). Cross fade with 0 seconds does not allow the ...

Visitor

I would really appreciate an update on why / when the gapless playback feature will be (re-) introduced to the desktop version (windows 10).    The previous posts on the topic seem to be ...

CozyCat

Regular

6340 Views

6 replies

11 likes

Cross Fade
Desktop
gapless
playback
Windows
  • 6340 Views
  • 6 replies
  • 11 likes