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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Spotify won't open

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows but I'm not sure which type (9,10 etc) My Question or IssueMy laptop restarted and when it came back one, Spotify wouldn't open. When I clicked on it...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows but I'm not sure which type (9,10 etc)   My Question or Issue My laptop rest...
  • user-removed
  • Not applicable
  • 119 Views
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Solved!!Superuser Contribution Spotify isn't working whereas live player works fine

PlanFreeCountryFranceDeviceAcer Aspire 5 A515-51-56VNOperating SystemWindows 10My Question or IssueFor about a month, Spotify isn't working on my Windows 10 laptop.Playlists are all empty, songs dont play at all, like if there was any music on Spotif...

  • Regular
  • Plan Free Country France Device Acer Aspire 5 A515-51-56VN Operating System Windows 10 My Question or Issue For about a month, Spotify isn't working on my Windows 10 laptop. Playlists are a...
  • StevenMar
  • Regular
  • 704 Views
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  • 704 Views
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Solved!! Why is there no shuffle on desktop?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueI just started using spotify premium and im a little bit confused at the fact that there isn't a shuffle button for my playlists, on desktop. Spo...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue I just started using spotify premium and im a little bit confused at ...
  • Emilia_8
  • Spotify Star
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Superuser Contribution Search filters with Umlaute

PlanPremiumCountryUSADevicePixel 3a/Desktop PCOperating SystemAndroid, Win 10 My Question or IssueSearching with Umlaute has wrong equivalncy with standard English letters (ö = o, ë = e, ä = a). See below screenshot, this makes searching for an artis...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3a/Desktop PC Operating System Android, Win 10   My Question or Issue Searching with Umlaute has wrong equivalncy with standard English letters (ö...
  • Peter
  • Spotify Legend
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Spotify plays music on its own. Cant skip

PlanfreeCountryPolandDevicePC Windows 10Operating SystemWindows 10 My Question or IssueWhen I listen to a song from my playlist it stops by itself and another song not from my playlist starts playing ,usually its some arabian or indian song, last tim...

  • Visitor
  • Plan free Country Poland Device PC Windows 10 Operating System Windows 10   My Question or Issue When I listen to a song from my playlist it stops by itself and another song not from m...
  • Brunelicia
  • Spotify Star
  • 198 Views
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Offline Search Failure

PlanPremiumCountryGermany DeviceLenovo YogaOperating SystemWindows 10, Spotify Deskop App Version 1.1.12.451.gdb77255f My Question or IssueHello everybody, I downloaded multiple Playlists for Offline-Usage and this is working well, but I'm not able t...

  • Visitor
  • Plan Premium Country Germany   Device Lenovo Yoga Operating System Windows 10, Spotify Deskop App Version 1.1.12.451.gdb77255f   My Question or Issue Hello everybody, I downloade...
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Resolution, blurry letters on WGHD 1440px with Samsung C32JG54

PremiumWindows 10,etc. My Question or IssueHi there, I've blurry letters within the Desktop-App on 32° display. I only have this problem in the original scaling. If I zoom the display up to 125% the letters are sharp as.... I never expierienced this ...

  • Not applicable
  • Premium Windows 10,etc.   My Question or Issue Hi there, I've blurry letters within the Desktop-App on 32° display. I only have this problem in the original scaling. If I zoom the display up...
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Volume going up and down slightly during songs

I've tried all the stuff I've seen in previous threads like turning off normalize volume and all that stuff and it's still happening. It didn't start happening until I reinstalled spotify on my new computer. Which also seems to be what started this p...

  • Visitor
  • I've tried all the stuff I've seen in previous threads like turning off normalize volume and all that stuff and it's still happening. It didn't start happening until I reinstalled spotify on my new c...
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  • 105 Views
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Can't play local files. "Spotify can't play this right now."

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10Version1.1.12.451.gdb77255f (Windows Store version)My Question or IssueI can't play any of my local files. They are greyed out in my playlist and when i try to play a local file this error mes...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10 Version 1.1.12.451.gdb77255f (Windows Store version) My Question or Issue I can't play any of my local files. They are gre...
  • Athul
  • Casual Listener
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Spotify is the single worst PC app I have ever used.

PlanPremiumCountryUnited StatesDeviceEvery PC, doesn't matterOperating SystemWindows 10 My Question or IssueMy issue is that I pay $10 a month for this app and it completely sucks **bleep**. It is such a pain to use. The amount of times I have to clo...

  • Newbie
  •   Plan Premium Country United States Device Every PC, doesn't matter Operating System Windows 10   My Question or Issue My issue is that I pay $10 a month for this app and it com...
  • DevilEars
  • Roadie
  • 4331 Views
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Spotify won´t play music

Ok so the problem that I have is that on my Desktop (Win 8.1, latest updates etc) Spotify won´t play any music over certain outputs.If I set my audio output (for the whole pc) to my headset everything works perfectly fine. But when I set it to my Aud...

  • Visitor
  • Ok so the problem that I have is that on my Desktop (Win 8.1, latest updates etc) Spotify won´t play any music over certain outputs. If I set my audio output (for the whole pc) to my headset everyth...
  • Marcwithacmusic
  • Casual Listener
  • 1053 Views
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  • Output Device
    Won´t play songs
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Solved!!Superuser Contribution Volume Slider Jumping Around

PlanPremiumCountryUSADevicePc Operating SystemWindows 10 My Question or IssueWhile moving the volume slider it like jumps around and is pretty buggy, here a video of the issue

  • Visitor
  •   Plan Premium Country USA Device Pc Operating System Windows 10   My Question or Issue While moving the volume slider it like jumps around and is pretty buggy, here a video of ...
  • Peter
  • Spotify Legend
  • 3194 Views
  • 15 replies
  • 10 likes
  • 3194 Views
  • 15 replies
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Install update loop, error code: 24

PlanFreeCountryUKDevicePC (Asus Z97-P, Intel Core i5-4670K)Operating SystemWindows 10 x64 My Question or IssueEach time I get a Spotify update I get stuck in an installer error loop which means I can't open Spotify at all unless I uninstall and reins...

  • Casual Listener
  • Plan Free Country UK Device PC (Asus Z97-P, Intel Core i5-4670K) Operating System Windows 10 x64   My Question or Issue Each time I get a Spotify update I get stuck in an installe...
  • BritishMuffin
  • Casual Listener
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  • error code 24
    installer error
    update error
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Is someone else using my account??

PlanFreeOperating SystemWindows 10 My Question or IssueJust now recently, I logged into my spotify account and noticed that there was an unusual amout of playlists that "I had saved", but problem is, I was never the one that saved them. Skeptical, I ...

  • Not applicable
  • Plan Free Operating System Windows 10   My Question or Issue Just now recently, I logged into my spotify account and noticed that there was an unusual amout of playlists that "I had saved"...
  • k3im0
  • Visitor
  • 154 Views
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  • 154 Views
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Cannot choose Google Home device from Spotify Desktop Device List

PlanPremiumDeviceDesktop PC, Google Home SpeakerOperating SystemWindows 10 (Desktop version), Google Home OS My Question or IssueHello all, I'm trying to connect directly to my Google Home speaker from the desktop version of Spotify. When I click on ...

  • Visitor
  • Plan Premium Device Desktop PC, Google Home Speaker Operating System Windows 10 (Desktop version), Google Home OS   My Question or Issue Hello all,   I'm trying to connect directl...
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New "Stations" App Only On Mobile?

Why does only mobile have a Stations app? We all know the current radio feature in Spotify app is hot garbage. Stations has the thumbs up and thumbs down rating system users have been begging for the devs to re-implement in the core Spotify app; whic...

  • Regular
  • Why does only mobile have a Stations app? We all know the current radio feature in Spotify app is hot garbage. Stations has the thumbs up and thumbs down rating system users have been begging fo...
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Certain spots in specific songs don't play

PlanFreeDeviceDesktopOperating SystemWindows 10 When I play certain songs, there are specific spots in those songs where the music completely cuts out then cuts back in. There's just silence for a couple seconds and then it continues from the end of ...

  • Visitor
  • Plan Free Device Desktop Operating System Windows 10   When I play certain songs, there are specific spots in those songs where the music completely cuts out then cuts back in. There's ju...
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  • 69 Views
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Crossfading when it's not activated

When I'm listening on any of the Spotify Apps (Win10 & Andriod), the tracks crossfade (I hate), going into the settings, I don't have crossfading turned on, yet is still happens. I have turned it on and moved the slider to 0 for the overlap, but that...

  • Visitor
  • When I'm listening on any of the Spotify Apps (Win10 & Andriod), the tracks crossfade (I hate), going into the settings, I don't have crossfading turned on, yet is still happens. I have turned it...
  • 78 Views
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  • 1 likes
  • 78 Views
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Commercials during podcasts despite premium account

PlanPremiumCountryGermanyDeviceHonor View 10Operating SystemAndroid My Question or IssueHey guys, don´t know if anyone has experienced this over the last days, but despite the fact that I have a premium account (and pay to play content add-free) ther...

  • Visitor
  • Plan Premium Country Germany Device Honor View 10 Operating System Android   My Question or Issue Hey guys, don´t know if anyone has experienced this over the last days, but despite th...
  • DaWin
  • Casual Listener
  • 297 Views
  • 1 replies
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  • Other
  • 297 Views
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test

https://open.spotify.com/track/7G3lxTsMfSx4yarMkfgnTC?si=r9_voc9OTx6f-CM2WvgjdwPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • https://open.spotify.com/track/7G3lxTsMfSx4yarMkfgnTC?si=r9_voc9OTx6f-CM2Wvgjdw Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (i...
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