Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • r6ze-mvm2k_7
  • Regular
  • 81151 Views
  • 80 replies
  • 27 likes
  • 81151 Views
  • 80 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Lanciano007
  • Gig Goer
  • 93844 Views
  • 289 replies
  • 22 likes
  • 93844 Views
  • 289 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6705 Views
  • 1 replies
  • 6 likes
  • 6705 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147332 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147332 Views
  • 0 replies
  • 26 likes

Superuser Contribution When I lower the Volume, it will slowly go up

PlanPremiumOperating SystemWindows 10 My Question or IssueWhen I lower the volume (to about like 5-10%) it will slowly go back up to full volume (Without the volume slider in the Spotify app moving). I've been dealing with it for a while and its gett...

  • Visitor
  • Plan Premium Operating System Windows 10   My Question or Issue When I lower the volume (to about like 5-10%) it will slowly go back up to full volume (Without the volume slider in the Spo...
  • Ivan
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Application Not Responding

PlanPremiumCountry USADeviceLenovo Lap TopOperating SystemWindows My Question or Issue Every time that I close my laptop and it goes into sleep mode, when I open up my laptop Spotify will not play any music or allow me to navigate to any other page. ...

  • Newbie
  • Plan Premium Country  USA Device Lenovo Lap Top Operating System Windows   My Question or Issue  Every time that I close my laptop and it goes into sleep mode, when I op...
  • Novy
  • Moderator
  • 2688 Views
  • 13 replies
  • 7 likes
  • 2688 Views
  • 13 replies
  • 7 likes

Superuser Contribution Can't see some people in friends activity though i know they allowed it

PlanPremiumCountryTurkeyOperating SystemWindows 10 I had no problem with spotify on my laptop until a month ago. But then, first it started giving random error boxes only saying "can't start spotify" when i tried to open it. It didn't bother me since...

  • Casual Listener
  • Plan Premium Country Turkey Operating System Windows 10   I had no problem with spotify on my laptop until a month ago. But then, first it started giving random error boxes only saying&nb...
  • Alex
  • Spotify Legend
  • 2181 Views
  • 3 replies
  • 0 likes
  • Friends Activity
  • 2181 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs do not play

PlanPremiumCountryUnited StatesDeviceCustom PCOperating SystemWindows 10 My Question or IssueWhenever I try to play a song/playlist/album it seems to skip through a few songs without playing anything and then stops and gives me an error message sayin...

  • Newbie
  • Plan Premium Country United States Device Custom PC Operating System Windows 10   My Question or Issue Whenever I try to play a song/playlist/album it seems to skip through a few songs...
  • Ver
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution local storage

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueSo after the UI changed for desktop app, where are the local storage settings? they are gone.i want to know where are my downloaded songs. and i want to change the destination.

  • Newbie
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue So after the UI changed for desktop app, where are the local storage settings? they are gone. i want to know wh...
  • qdlaty
  • Visitor
  • 802 Views
  • 3 replies
  • 1 likes
  • 802 Views
  • 3 replies
  • 1 likes

Superuser Contribution The Spotify application is not responding.

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy Device, Operating System is required for this board desktop_windows?On startup there is a pop-up ...

  • Regular
  • ...evice, Operating System is required for this board desktop_windows? On startup there is a pop-up "The Spotify application is not responding"  when spotify is in startup
  • Jeremy
  • Spotify Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist cover issues

Hey guy’s, I’m having problems trying to update playlist covers just now. The images I’m using are all j-pegs and nowhere near the 4mb size limit. Keeps saying failed to save playlist changes. Please try again. Can you help with this? Thanks, Jonatha...

  • Community Legend
  • Hey guy’s,   I’m having problems trying to update playlist covers just now. The images I’m using are all j-pegs and nowhere near the 4mb size limit. Keeps saying failed to save playlist change...
  • Jeremy
  • Spotify Legend
  • 810 Views
  • 5 replies
  • 0 likes
  • 810 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it." Help

PlanPremiumCountryCanadaDeviceWindows DesktopOperating SystemWindows My Question or Issueokay so when I press play on any of my songs, they will not play and will automatically skip. now I have looked into this issue for awhile and this only started ...

  • Newbie
  • Plan Premium Country Canada Device Windows Desktop Operating System Windows   My Question or Issue okay so when I press play on any of my songs, they will not play and will automatical...
  • Jeremy
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 1 likes
  • 420 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify on PC Buggy

PlanFree/Premium CountryUnited KingdomDeviceWindows 10 DesktopOperating SystemWindows 10 Pro My Question or IssueSpotify from either the windows store and direct download from Spotify is buggy, when playing there’s a delay before the music starts, at...

  • Visitor
  • Plan Free/Premium  Country United Kingdom Device Windows 10 Desktop Operating System Windows 10 Pro   My Question or Issue Spotify from either the windows store and direct downloa...
  • Jeremy
  • Spotify Legend
  • 1048 Views
  • 3 replies
  • 0 likes
  • Freezing
    Spotify Buggy
  • 1048 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify permalocked in offline mode

PlanPremium(Family)CountryUSADeviceCustom built PCOperating SystemWindows 10 My Question or IssueSpotify never goes back online, despite having the "Offline mode" box unticked in the top left, and reinstalling the app several times. I nuked the appda...

  • Casual Listener
  • Plan Premium(Family) Country USA Device Custom built PC Operating System Windows 10   My Question or Issue Spotify never goes back online, despite having the "Offline mode" box unticke...
  • Jeremy
  • Spotify Legend
  • 591 Views
  • 3 replies
  • 0 likes
  • 591 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps automatically switching music to some playlist I've never listened to

PlanPremium (valid to 08.01.2020)CountryPolandDevice(PC, Huawei P30 Pro)Operating System(Windows 10, Android 11) Hello, From today I have a strange problem with Spotify on all devices (Desktop app, Web app, Mobile app). If I play music from my playli...

  • Visitor
  • Plan Premium (valid to 08.01.2020) Country Poland Device (PC, Huawei P30 Pro) Operating System (Windows 10, Android 11)   Hello,   From today I have a strange problem with Spotif...
  • Jeremy
  • Spotify Legend
  • 1561 Views
  • 4 replies
  • 1 likes
  • 1561 Views
  • 4 replies
  • 1 likes

Superuser Contribution I can't stop Spotify

When I click pause inside of Spotify it only lasts for twenty seconds, then it un-pauses. Every. Time. It won't stop playing music. PlanDuoCountryUSADeviceDesktopOperating SystemWindows 10 (Version 10.0.18363 Build 18363) Spotify Version 1.1.46.916.g...

  • Casual Listener
  • When I click pause inside of Spotify it only lasts for twenty seconds, then it un-pauses. Every. Time. It won't stop playing music.     Plan Duo Country USA Device Desktop Operatin...
  • thetinynova
  • Casual Listener
  • 661 Views
  • 2 replies
  • 1 likes
  • 661 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify will not autoplay

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueHello,I am trying to listen to a new album, and it will not autoplay at all. A friend of mine, trying to listen to the same album ...

  • Visitor
  • Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue Hello, I am trying to listen to a new album, and...
  • CriticalMass
  • Casual Listener
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows 10, Spotify can't play this right now.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Spotify can't play this right now. If you have the file..... etc. seen 200 posts on this already and I have tried everything there is on the face of planet except the one thing that may fix it. ...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   Spotify can't play this right now. If you have the file..... etc. seen 200 posts on this already and I have tried everyt...
  • CarlosE
  • Moderator
  • 1793 Views
  • 7 replies
  • 1 likes
  • Windows 10
  • 1793 Views
  • 7 replies
  • 1 likes

Superuser Contribution Error 50 while install on windows 7

Ok, so I downloaded spotify to reinstall it, as it stopped working. First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error.Then I tried to download it and reinstall it, but I got error 5...

  • Regular
  • Ok, so I downloaded spotify to reinstall it, as it stopped working.   First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error. T...
  • Novy
  • Moderator
  • 997 Views
  • 9 replies
  • 0 likes
  • 997 Views
  • 9 replies
  • 0 likes

Superuser Contribution Problem with Russian font - Проблема с русским шрифтом

Hi, names of Russian songs are shown with illegal characters. How I can resolve it?Названия песен отображаются в Spotify неправильным шрифтом и не читаются. Что делать? PlanFreeCountryRussiaDeviceDesktop PC Operating SystemWindows 10 x64 My Question ...

  • Music Fan
  • Hi, names of Russian songs are shown with illegal characters. How I can resolve it? Названия песен отображаются в Spotify неправильным шрифтом и не читаются. Что делать?   Plan Free Country...
  • gedonis
  • Music Fan
  • 1609 Views
  • 12 replies
  • 0 likes
  • 1609 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify crashes after few minutes playing on Windows 10 when cache is on a custom location

PlanPremiumCountryBrazilDeviceDell G5 Operating System Windows 10 My Question or IssueMy Spotify is crashing unexpectedly with no error messages or popups when I changed the cache to a custom location. My default location is at C:\Users\Lucas\AppData...

  • Newbie
  •   Plan Premium Country Brazil Device Dell G5  Operating System  Windows 10   My Question or Issue My Spotify is crashing unexpectedly with no error messages or popups w...
  • Jeremy
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft App Force Closing Itself

PlanStudent PremiumCountryUSADeviceLenovo Yoga C640Operating SystemWindows 10 My Question or IssueMy App keeps force closing itself, and I don't know how to make it stop. I have a US Student Premium account, and have had my Spotify Account since like...

  • Casual Listener
  • Plan Student Premium Country USA Device Lenovo Yoga C640 Operating System Windows 10   My Question or Issue My App keeps force closing itself, and I don't know how to make it stop.&nbs...
  • Jeremy
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! [Desktop] Artist "About" page photo scroll buttons not working

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10Version1.1.48.625.g1c87c7f7 My Question or IssueWhenever you go into the Artist's About page and enlarge one picture (by clicking on it), the previous and next buttons don't seem to change t...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10 Version 1.1.48.625.g1c87c7f7   My Question or Issue Whenever you go into the Artist's About page and enlarge one p...
  • AdamDamon
  • Spotify Star
  • 361 Views
  • 1 replies
  • 1 likes
  • 361 Views
  • 1 replies
  • 1 likes

Very annoying UI window control bug

DevicePCOperating SystemWindows 10 ProI've been experiencing a weird bug with the window controls on the upper right corner (close, expand, minimize), where it'll randomly expand that section and starts to cover other parts of the application entirel...

spotify_bug.png
  • Regular
  • Device PC Operating System Windows 10 Pro I've been experiencing a weird bug with the window controls on the upper right corner (close, expand, minimize), where it'll randomly expand that sec...
  • dinomight
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes