Spotify immediately crashes when i open it

[olyapixel1]

Plan

Free

Operating System

Windows 7

My Question or Issue
every time i open the app on my pc it crashes immediately. i tried reinstalling it and downloading again. the web player doesn't work too. but the app works on my phone. 

any hints or tips on what else i can try?

[Eni]

Hey there @olyapixel1, 

Welcome to the Community and thanks for reaching out about this. 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a regular one? Make sure to download the app again from the Microsoft Store.

If the clean reinstall didn't help, next thing you can try is cleaning up the hosts file on your PC. Follow the steps described here on how you can do that.

Let us know how it goes 🙂