Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49578 Views
  • 77 replies
  • 27 likes
  • 49578 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75512 Views
  • 271 replies
  • 21 likes
  • 75512 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5291 Views
  • 1 replies
  • 6 likes
  • 5291 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145431 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145431 Views
  • 0 replies
  • 26 likes

Superuser Contribution Stuck at version 1.1.45.621.gdddebadc

PlanSpotify Free PlanCountryDenmarkDeviceAsus Vivobook 14Operating SystemWindows 10 My Question or IssueAs my title implies, my computer (Asus Vivobook) is stuck with the 1.1.45.621.gdddebadc Spotify version. I want it to be the newest version, can a...

  • Casual Listener
  • Plan Spotify Free Plan Country Denmark Device Asus Vivobook 14 Operating System Windows 10   My Question or Issue As my title implies, my computer (Asus Vivobook) is stuck with the&nbs...
  • alxndrgbrl
  • Casual Listener
  • 750 Views
  • 4 replies
  • 0 likes
  • 750 Views
  • 4 replies
  • 0 likes

Solved!! Local Files Missing/Unable to be Found

I've been having a strange issue where certain MP3 files are refusing to be detected by Spotify. Even while still in a folder with other files that are currently being detected, they are considered missing whenever Spotify is re-opened. It's almost l...

  • Music Fan
  • I've been having a strange issue where certain MP3 files are refusing to be detected by Spotify. Even while still in a folder with other files that are currently being detected, they are considered m...
  • Gulsvart
  • Music Fan
  • 609 Views
  • 2 replies
  • 1 likes
  • Help
    local files
  • 609 Views
  • 2 replies
  • 1 likes

Is it possible to trick Spotify into thinking im online?

I currently have a issue, Spotify thinks I'm offline while I'm online.Indeed windows reports that my Internet connection doesn't work.But this is wanted, it is correct that windows says I got "no Internet" while I indeed got internet.I need to trick ...

  • Visitor
  • I currently have a issue, Spotify thinks I'm offline while I'm online. Indeed windows reports that my Internet connection doesn't work. But this is wanted, it is correct that windows says I got "no...
  • 619 Views
  • 0 replies
  • 0 likes
  • 619 Views
  • 0 replies
  • 0 likes

Superuser Contribution Newest Spotify update deleted local files?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue New update, new issue! For the past several days (ever since the latest Spotify update), a huge chunk of my local files have been missing. I have changed absolutely nothing ...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue   New update, new issue! For the past several days (ever since the latest Spotify update), a...
  • Xenia
  • Moderator
  • 3376 Views
  • 3 replies
  • 2 likes
  • local files
  • 3376 Views
  • 3 replies
  • 2 likes

Superuser Contribution Vanishing playlists

PlanPremiumCountryUKDevice(Dell XPS-13-7390)Operating System(Windows 10.0.19042) My Question or Issue Anyone else seeing playlists disappear when you add or remove one? They reappear instantly when you scroll up or down. Been that way for me for a go...

ElTojo_0-1605539961961.png
  • Newbie
  • Plan Premium Country UK Device (Dell XPS-13-7390) Operating System (Windows 10.0.19042)   My Question or Issue   Anyone else seeing playlists disappear when you add or remove one...
  • Mihail
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sometimes When Opening Spotify, The Windows App will play the last played song, can't change songs

PlanPremiumCountryUS DevicePCOperating SystemWindows 10My Question or Issue Occasionally when booting my computer, Spotify will run into this weird bug where it'll start playing the last played song, usually from my liked music, I can go back, but I ...

  • Casual Listener
  • Plan Premium Country US   Device PC Operating System Windows 10 My Question or Issue   Occasionally when booting my computer, Spotify will run into this weird bug where it'll sta...
  • Jeremy
  • Spotify Legend
  • 747 Views
  • 3 replies
  • 0 likes
  • 747 Views
  • 3 replies
  • 0 likes

Not all of my local files will add to Spotify

I'm using a Windows 10 Desktop and for this past week I haven't been able to play most of my local files on Spotify (Only lets me play 25/72). I've gone through many different posts, trying out different solutions and none of them work (I've tried de...

  • Visitor
  • I'm using a Windows 10 Desktop and for this past week I haven't been able to play most of my local files on Spotify (Only lets me play 25/72). I've gone through many different posts, trying out diffe...
  • 243 Views
  • 0 replies
  • 1 likes
  • 243 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify desktop slow after after a few minutes of heavy use

So I've had this problem for a while (at least 2 years), and it doesn't seem to get fixed. I couldn't find this specific slowing problem on any other topic. So my spotify gets very slow after about 10 minutes of heavy use. I'm searching new music for...

  • Casual Listener
  • So I've had this problem for a while (at least 2 years), and it doesn't seem to get fixed. I couldn't find this specific slowing problem on any other topic.    So my spotify gets very slo...
  • Mihail
  • Spotify Legend
  • 1131 Views
  • 2 replies
  • 1 likes
  • Windows Desktop
  • 1131 Views
  • 2 replies
  • 1 likes

Spotify app skipping all music with 348000Hz audio settings

Hello, i've got a trouble with listening music (in title). What i did (for repeat a bug): i'm connect Samsung Type-C to 3.5pi gender adapter to my PC with HyperX Cloud Flight headphones (OS automatically choosed "2 channel 32bit 348000Hz" format), th...

  • Visitor
  • Hello, i've got a trouble with listening music (in title). What i did (for repeat a bug): i'm connect Samsung Type-C to 3.5pi gender adapter to my PC with HyperX Cloud Flight headphones (OS automatic...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify search broke.. again

PlanPremiumCountryGermanyDeviceWindows PCOperating SystemWindows 10 My Question or Issueas soon as I try to type in a song in the search bar, spotify instantly crashes. reinstalling doesn't work, deleting cache doesn't work. In a previous topic some ...

  • Casual Listener
  • Plan Premium Country Germany Device Windows PC Operating System Windows 10   My Question or Issue as soon as I try to type in a song in the search bar, spotify instantly crashes. reins...
  • Ivan
  • Spotify Legend
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Filtering and sorting by song name

PlanPremiumCountryFIDevicePCOperating SystemWindows 10 My Question or Issue1) how to find exactly a named song, like "pools", result should not contain, "poolside", "black pools", "Hot Grooves" (=totally unrelated), etc .1b) I tried to use the also t...

  • Casual Listener
  •   Plan Premium Country FI Device PC Operating System Windows 10   My Question or Issue 1) how to find exactly a named song, like "pools", result should not contain, "poolside", "...
  • Sebasty
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Album Cover

Plan : FreeDevice : Windows 10Hi,For some time, I noticed that there are no more images of album covers or even photos of the groups for most of the artists. I did not change anything it appeared like that. Are there a few things I can do ? Thank you...

  • Casual Listener
  •   Plan : Free Device : Windows 10 Hi, For some time, I noticed that there are no more images of album covers or even photos of the groups for most of the artists. I did not change anything i...
  • Sebasty
  • Community Legend
  • 1401 Views
  • 5 replies
  • 0 likes
  • 1401 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't delete local files

PlanPremiumCountryFranceDeviceAcer Nitro N50-600Operating SystemWindows 10 Family (updated to the last version) My Question or IssueThis problem's here from 2 years and I don't find the solution. I have many local files (as shown on the screen) in my...

  • Visitor
  • Plan Premium Country France Device Acer Nitro N50-600 Operating System Windows 10 Family (updated to the last version)   My Question or Issue This problem's here from 2 years and I don...
  • Ver
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps getting slower

Device8700K @ 5.2ghz, 64gb DDR4 3200mhz C16, Adata XPG SX8200 M.2 and Ryzen 7 3800X, 32GB, Samsung 970 Evo Plus 1TB M.2.Operating SystemWindows 10 Pro and Win 10 Enterprise LTSC 2019 My Question or IssueSptofy keeps becoming slower and not using the ...

  • Music Fan
  •   Device 8700K @ 5.2ghz, 64gb DDR4 3200mhz C16,  Adata XPG SX8200 M.2 and Ryzen 7 3800X, 32GB, Samsung 970 Evo Plus 1TB M.2. Operating System Windows 10 Pro and Win 10 Enterpr...
  • delysid23
  • Music Fan
  • 1851 Views
  • 11 replies
  • 5 likes
  • 1851 Views
  • 11 replies
  • 5 likes

Superuser Contribution Why are local files suddenly distorted?

PlanPremiumCountryRomaniaDevicePCOperating SystemWindows 10My Question or IssueRecently, some of my local files sound distorted. I know for sure this is Spotify's fault because they play just fine on other apps. The bass has a bubble wrap noise to it...

  • Casual Listener
  • Plan Premium Country Romania Device PC Operating System Windows 10 My Question or Issue Recently, some of my local files sound distorted. I know for sure this is Spotify's fault because they...
  • Alex
  • Spotify Legend
  • 826 Views
  • 3 replies
  • 0 likes
  • 826 Views
  • 3 replies
  • 0 likes

Superuser Contribution skipping through songs without playing

plan- family premiumwindows 10 I was listening to my music just fine but had to pause for whatever reason, and when I unpaused it wouldn't play anymore. It froze on a song for a few seconds then skipped onto the next one, didn't do anything then star...

  • Newbie
  • plan- family premium windows 10   I was listening to my music just fine but had to pause for whatever reason, and when I unpaused it wouldn't play anymore. It froze on a song for a few second...
  • Ver
  • Spotify Legend
  • 1060 Views
  • 2 replies
  • 7 likes
  • 1060 Views
  • 2 replies
  • 7 likes

Superuser Contribution Spotify won't Work

PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 My Question or IssueMy Spotify won't start the music. I already tried to reinstall i even have my windows up to date, but i can't start the music. I even have the problem on my pc if i watch...

  • Visitor
  • Plan Premium Country Austria Device PC Operating System Windows 10   My Question or Issue My Spotify won't start the music. I already tried to reinstall i even have my windows up to da...
  • Ivan
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Homepage is bugged

Device info- premium plan;- version: 1.1.44.538.g8057de92 (Microsoft Store version);- o. s. version: 64-bit Windows 10 Home;- screen: 1920x1080 screen scaled in Windows settings by 125%, thus effectively 1536x864 as this website shows https://bestfir...

  • Regular
  • Device info - premium plan; - version: 1.1.44.538.g8057de92 (Microsoft Store version); - o. s. version: 64-bit Windows 10 Home; - screen: 1920x1080 screen scaled in Windows settings by 125%,...
  • Ver
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • black screen
    bug
    cut
    Homepage
    Windows 10
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! About Page Image Carousel

If I go to an artist's About page and there are multiple images, the buttons to go the next/previous image do not work. They always used to but stopped some time ago (months?) Is anyone else experiencing this? PlanUnlimitedCountryEnglandDeviceHP Lapt...

  • Casual Listener
  • If I go to an artist's About page and there are multiple images, the buttons to go the next/previous image do not work. They always used to but stopped some time ago (months?) Is anyone else experien...
  • fletcherarnold
  • Casual Listener
  • 614 Views
  • 2 replies
  • 0 likes
  • 614 Views
  • 2 replies
  • 0 likes