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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 135250 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution Unable to uninstall/install

Spotify tried updating itself on startup and gave the error code 18, so I uninstalled it to reinstall again.After uninstalling I used the install again but it gave me the same error, now my computer says Spotify is still an app on my computer despite...

  • Casual Listener
  • Spotify tried updating itself on startup and gave the error code 18, so I uninstalled it to reinstall again. After uninstalling I used the install again but it gave me the same error, now my compute...
  • Mario
  • Spotify Legend
  • 571 Views
  • 3 replies
  • 0 likes
  • error code 18
  • 571 Views
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Cannot change profile picture

Plan - PremiumCountry - NetherlandsDevice - Windows 10 pc If I change my picture in the desktop app it shows it changed on the page but does not update at the top, see attachments as example. If I go in incognito mode in chrome and open my spotify I ...

  • Visitor
  • Plan - Premium Country - Netherlands Device - Windows 10 pc   If I change my picture in the desktop app it shows it changed on the page but does not update at the top, see attachme...
  • OneByBoo
  • Community Legend
  • 271 Views
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  • 271 Views
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Solved!! Changing primary device/ Usernames

I tried to change my profile picture on my desktop app but when I close and reopen it, my picture didnt appear. After some research, I learned that apperently in order to change my profile picture, I need to be on my primary device. I tried to log ou...

  • Casual Listener
  • I tried to change my profile picture on my desktop app but when I close and reopen it, my picture didnt appear. After some research, I learned that apperently in order to change my profile picture, I...
  • Emilia_8
  • Spotify Star
  • 676 Views
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  • 676 Views
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Liked Songs playlist appearing as empty on laptop

PlanPremiumCountryIndonesiaDeviceDell Inspiron 5437Operating SystemWindows 10 My Question or IssueMy Liked Songs playlist shows up as empty whenever I try to open it on my laptop. It works fine whenever I open it on my phone. I can look through the a...

  • Casual Listener
  • Plan Premium Country Indonesia Device Dell Inspiron 5437 Operating System Windows 10   My Question or Issue My Liked Songs playlist shows up as empty whenever I try to open it on my la...
  • 176 Views
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  • 176 Views
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Downloaded songs disappeared?

PlanPremiumDeviceLaptopOperating SystemWindows My Question or IssueI'm in the process of moving house and without internet at the moment, so while I was at a friend's house I set my library to download so I can listen without eating up my data The so...

  • Newbie
  • Plan Premium Device Laptop Operating System Windows   My Question or Issue I'm in the process of moving house and without internet at the moment, so while I was at a friend's house I set...
  • Emilia_8
  • Spotify Star
  • 275 Views
  • 1 replies
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  • 275 Views
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Playlists default naming convention harmonization

My Question or IssueOn Windows Desktop app, from an album page, there are multiple ways you can create a playlist from this album:1. from the 3 dots button > Add to Playlist2. by drag & drop of the album title to the playlist panel on the left sideTh...

  • Visitor
  • My Question or Issue On Windows Desktop app, from an album page, there are multiple ways you can create a playlist from this album: 1. from the 3 dots button > Add to Playlist 2. by drag & ...
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  • Playlist Drag and Drop
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Bug: Song Title in Volume Indicator Doesnt Match When Casting

PlanFree/PremiumCountryUnited StatesDevice/OSWindows 10, Google HomeMy Question or IssueWhen I cast to Google Home, then use the desktop client, the song title in the volume banner no longer matches.

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  • Casual Listener
  • Plan Free/Premium Country United States Device/OS Windows 10, Google Home My Question or Issue When I cast to Google Home, then use the desktop client, the song title in the volume banner no l...
  • stoniestGerm
  • Gig Goer
  • 255 Views
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  • 255 Views
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Spotify skipping songs by itself

PlanPremiumOperating SystemWindows 10 My Question or IssueToday I was using spotify through my phone when I decided to change to my laptop, the songs started to skip like crazy, not even a second playing. I tried to select a song on my phone and send...

  • Visitor
  • Plan Premium Operating System Windows 10   My Question or Issue Today I was using spotify through my phone when I decided to change to my laptop, the songs started to skip like crazy, not ...
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  • 241 Views
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Spotify desktop app randomly requesting single clicks as double clicks

This has been happening to me since 2 weeks ago. When I'm browsing my playlists or queue, when I click on tracks or the playlist names, sometimes Spotify requests it as d double click, even though I didn't double click, resulting in Spotify playing a...

  • Visitor
  • This has been happening to me since 2 weeks ago. When I'm browsing my playlists or queue, when I click on tracks or the playlist names, sometimes Spotify requests it as d double click, even though I ...
  • 271 Views
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  • 271 Views
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Superuser Contribution Songs not playing

PlanPremiumCountrySwedenOperating SystemWindows 10My Question or IssueOk so, when i try to play any song a message comes up on the top of the screen that says "spotify can't play this right now. If you have the file on your computer you can import it...

  • Visitor
  • Plan Premium Country Sweden Operating System Windows 10 My Question or Issue Ok so, when i try to play any song a message comes up on the top of the screen that says  "spotify can't play ...
  • Guido
  • Spotify Legend
  • 366 Views
  • 1 replies
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  • 366 Views
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[Bug] [Desktop] Mouse 4/5 not working

They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.

  • Regular
  • They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.
  • AeroZ
  • Composer
  • 455 Views
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  • Desktop
  • 455 Views
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Profile Pictures

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried changing my profile picture on my desktop and it won’t change it just keeps resetting...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried...
  • Sebasty
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
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Solved!!Superuser Contribution Albums missing from artist over view page, yet the album is available online

So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said that people were seeing info on music they have on local f...

  • Regular
  • So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said th...
  • Guido
  • Spotify Legend
  • 2545 Views
  • 11 replies
  • 0 likes
  • Windows
  • 2545 Views
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Solved!!Superuser Contribution Local Files Playlist

PlanPremiumCountryUnited KingdomDeviceComputerOperating SystemWindows 10 My Question or IssueHi! I hope you're having a good day,So I'm really confused, I transferred a bunch of songs (30 or so) using Local Files and moved them into a playlist, the p...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Computer Operating System Windows 10   My Question or Issue Hi! I hope you're having a good day, So I'm really confused, I transferred a bun...
  • Peter
  • Spotify Legend
  • 1901 Views
  • 3 replies
  • 0 likes
  • 1901 Views
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Solved!! Bit of a weird situation - Windows 10 stopping playback upon shutting monitors off

PlanPremiumCountry DeviceGaming PC (Custom build)Operating SystemWindows 10 My Question or IssueAlright, this is where it gets right messed up - Whenever I shut both of my monitors off, playback shuts down after a few seconds. Its never done this bef...

  • Casual Listener
  • Plan Premium Country   Device Gaming PC (Custom build) Operating System Windows 10   My Question or Issue Alright, this is where it gets right messed up - Whenever I shut both of ...
  • Bexley_
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
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Spotify doesn't handle Windows shutdown cleanly

This occurs with both the Windows 10 Store version and the Win32 app. With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify will revert to any settings that were set as well as whatev...

  • Regular
  • This occurs with both the Windows 10 Store version and the Win32 app.   With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify...
  • sgtlaggy
  • Regular
  • 346 Views
  • 1 replies
  • 5 likes
  • 346 Views
  • 1 replies
  • 5 likes

Search based on encoding

Is there a way to supply an advanced search parameter which specifies encoding? Alternatively, how can I find surround sound contents on Spotify?

  • Casual Listener
  • Is there a way to supply an advanced search parameter which specifies encoding?  Alternatively, how can I find surround sound contents on Spotify?
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  • 188 Views
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Get a Phone Number

PlanPremiumCountryUSADevicePC/AndroidOperating SystemWindows 10 My Question or IssueGet a support phone number instead of doing everything through your forum.

  • Music Fan
  • Plan Premium Country USA Device PC/Android Operating System Windows 10   My Question or Issue Get a support phone number instead of doing everything through your forum.
  • 361 Views
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  • 361 Views
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Liked Songs Glitching

PlanFreeCountry DeviceOLD DellOperating SystemWindows 7 My Question or IssueI was trying to play my liked songs for the past few days, but every time I went into the liked songs section it would tell me it was empty and that I had no liked songs. In ...

  • Casual Listener
  • Plan Free Country   Device OLD Dell Operating System Windows 7   My Question or Issue I was trying to play my liked songs for the past few days, but every time I went into the lik...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
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Unable to play songs and friend list not showing fully

PlanPremiumCountryIndonesiaDeviceAcer aspireOperating SystemWindows 7 My Question or IssueMy spotify app can't play songs, even when downloaded. It will show a message "Spotify is unable to play this song right now." And it happens when I try to play...

  • Visitor
  • Plan Premium Country Indonesia Device Acer aspire Operating System Windows 7   My Question or Issue My spotify app can't play songs, even when downloaded. It will show a message "Spoti...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
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  • 0 likes