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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2431 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155346 Views

83 replies

27 likes

  • 155346 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

149598 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11492 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

"Impossible to launch Daily mix" "Impossible to load friend activity"

PlanPremiumCountry FRDevicePC + Samsung A5 2017Operating SystemWindows 10, Android My Question or IssueHello first time i post here, so, here is my problem:I have Spotify Premium since 1 month and i got 2 "big" problem. The first one is like i said o...

Newbie

Plan Premium Country  FR Device PC + Samsung A5 2017 Operating System Windows 10, Android   My Question or Issue Hello first time i post here, so, here is my problem: I have Spot...

327 Views

0 replies

0 likes

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Stop shuffle from being automatically re-enabled all the time

I have Premium and I never knowingly use the shuffle feature on desktop Spotify but I regularly find that it's re-enabled. I like knowing how far I am into a playlist, and it's absolutely irritating to regularly find that shuffle has been re-enabled ...

Regular

  I have Premium and I never knowingly use the shuffle feature on desktop Spotify but I regularly find that it's re-enabled. I like knowing how far I am into a playlist, and it's abso...

DennyEMufc

Roadie

530 Views

1 replies

0 likes

annoyance
shuffle
  • 530 Views
  • 1 replies
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Album titles greyed in Daily Mix

PlanPremiumCountrySpainDevicePCOperating SystemWindows 7 My Question or IssueHello, I've just noticed that, in the Daily Mix screens, some albums appear in grey, and it is not linked to the album page. However, if you search the albums in the browser...

Composer

Plan Premium Country Spain Device PC Operating System Windows 7   My Question or Issue Hello, I've just noticed that, in the Daily Mix screens, some albums appear in grey, and&nbs...

253 Views

0 replies

0 likes

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spotify crashes

PlanFreeCountryNetherlands Devicelaptop Operating SystemWindows 10 My Question or Issue Every half hour I have to restart my spotify. I am listening to a playlist, the commercial shows up, and than spotify crashes. I can click whatever I want, 'the s...

Visitor

Plan Free Country Netherlands   Device laptop   Operating System Windows 10   My Question or Issue   Every half hour I have to restart my spotify. I am listening to a...

user-removed

Not applicable

402 Views

2 replies

0 likes

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Speakers and collaborative playlist

I'm on a family plan and a friend is using standard premium membership. We both have Windows 10 laptops and iPhones and ideally we would like to use a inexpensive Wi Fi speaker to share our collaborative playlist. My question is, would both of us be ...

Casual Listener

I'm on a family plan and a friend is using standard premium membership.   We both have Windows 10 laptops and iPhones and ideally we would like to use a inexpensive Wi Fi speaker to share our ...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Playlist keeps skipping back to first track

PlanPremium Country Australia DeviceSamsung galaxy s7, macbook air and ipod 6th genOperating Systemmac OS Mojave, android orea My Question or Issue I have only just notied this problem. No matter which device I use, when I am listening to a playlist ...

Newbie

Plan Premium   Country  Australia   Device Samsung galaxy s7, macbook air and ipod 6th gen Operating System mac OS Mojave, android orea   My Question or Issue   ...

242 Views

0 replies

1 likes

  • 242 Views
  • 0 replies
  • 1 likes

Recently Played : Nothing here yet

Im using Spotify normally recent months but after couple of days my spotify stopped capturing my last played songs.Any Help or solutions for this issue ? Operating System(Windows 10) My Question or Issuemy spotify stopped capturing my last played son...

Newbie

Im using Spotify normally recent months but after couple of days my spotify stopped capturing my last played songs.Any Help or solutions for this issue ?   Operating System (Windows 10) &nbs...

tier4

Visitor

535 Views

1 replies

1 likes

  • 535 Views
  • 1 replies
  • 1 likes

Earwolf podcasts not playing on Desktop

PlanPremium for FamilyCountryUSAOperating SystemWindows 7 My Question or IssueWhen using Spotify from my Windows 7 desktop, some podcasts seem to play without issue, while podcasts from Earwolf (examples below) will refuse to play at all. No error me...

Newbie

  Plan Premium for Family Country USA Operating System Windows 7   My Question or Issue When using Spotify from my Windows 7 desktop, some podcasts seem to play without issue,...

560 Views

0 replies

1 likes

  • 560 Views
  • 0 replies
  • 1 likes

Spotify goes to the same song on startup

PlanPremiumCountryNetherlands DeviceiPhone 5s, Samsung Galaxy 9, Windows PCOperating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue So when I start up spotify on my desktop it always loads the same song at the same length with the same v...

Newbie

Plan Premium Country Netherlands  Device iPhone 5s, Samsung Galaxy 9, Windows PC Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue  So when I star...

307 Views

0 replies

1 likes

  • 307 Views
  • 0 replies
  • 1 likes

Spotify won't start

So im using Windows 10 and never had any problems until a few days ago when Spotify wouldn't start as usual. When I click the icon, nothing is happening, no window, no crash report, not even a notiofication in the task manager. What I already tried:-...

Newbie

  So im using Windows 10 and never had any problems until a few days ago when Spotify wouldn't start as usual. When I click the icon, nothing is happening, no window, no crash report, not even ...

198 Views

0 replies

0 likes

  • 198 Views
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Duplicate song

The album "Trap Rel8ted" by artist 2kz has a problem. There are two songs "Intern" and "By Myself" that are exactly the same song even though they are different names. After checking on youtube, "By Myself" isn't the correct track on the album as it ...

Newbie

The album "Trap Rel8ted" by artist 2kz has a problem. There are two songs "Intern" and "By Myself" that are exactly the same song even though they are different names. After checking on youtube,...

songassistant

Composer

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

How to download

Please help. I use a Spotify in my laptop and I want to download my favourite tracks inside the computer. Who do I do it?

Visitor

Please help. I use a Spotify in my laptop and I want to download my favourite tracks inside the computer. Who do I do it?

songassistant

Composer

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to go back to playlist that is currently playing to know Playlist Name?

PlanFreeCountryPhilippines DeviceLaptop AcerOperating SystemWindows 10 My Question or IssueHow do I go back to the playlist that I am currently playing to view the Playlist Name and Songs available?If you can see the image I attached, clicking the ar...

Casual Listener

Plan Free Country Philippines   Device Laptop Acer Operating System Windows 10   My Question or Issue How do I go back to the playlist that I am currently playing to view the Pla...

Maria

Moderator

11800 Views

7 replies

0 likes

current
Windows 10
  • 11800 Views
  • 7 replies
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Can't view info, play songs or save songs from certain artists

PlanPremiumCountry UKDeviceOnePlus X + Windows 10 PCMy Question or Issue This is happening on both my android phone and my pc. I can't view the info tab, nor can I save songs, or play songs from Kero Kero Bonito. I've tried using a VPN to get around ...

Casual Listener

  Plan Premium Country  UK Device OnePlus X + Windows 10 PC My Question or Issue  This is happening on both my android phone and my pc. I can't view the info tab, nor can I sav...

288 Views

0 replies

0 likes

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Solved!! Starred songs disappeared

When I opened Spotify on my Windows 10 computer today it asked me to log in which is unusual because I have my username and password memorised by the app. Then when I logged in I found most of my starred songs had disappeared with few exceptions. The...

Casual Listener

When I opened Spotify on my Windows 10 computer today it asked me to log in which is unusual because I have my username and password memorised by the app. Then when I logged in I found most of my sta...

arkoudenia

Casual Listener

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
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Import local files (artists/albums) to spotify library

Hi,I want to import my local files into my spotify account. I saw that I can add local folders as a source on spotify, and possibly create a playlist, however I have too many files to fit in a single playlist.What I would like to do is to add my loca...

Newbie

  Hi, I want to import my local files into my spotify account. I saw that I can add local folders as a source on spotify, and possibly create a playlist, however I have too many files to fit i...

550 Views

0 replies

0 likes

  • 550 Views
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Playlist randomingly playing one song that isnt in it

PlanPremiumCountryAustraliaDevicePixel 2 and DesktopOperating SystemAndroid Pie and Windows 10My Question or Issue Every so often when listing to one of my playlists it will play "Storm by Polyphia" which is not in the playlist. I have tried to add a...

Newbie

Plan Premium Country Australia Device Pixel 2 and Desktop Operating System Android Pie and Windows 10 My Question or Issue  Every so often when listing to one of my playlists it will pl...

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
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Solved!! Newbie! How do I remove sources?

PlanPremiumCountry United KingdomDeviceLenovo Yoga 900Operating SystemWindows 10 My Question or Issue I connected my laptop to a source (a hard drive with music on it) and now I cannot find how to unlike that source. I followed some threads here wher...

Casual Listener

Plan Premium Country  United Kingdom Device Lenovo Yoga 900 Operating System Windows 10   My Question or Issue  I connected my laptop to a source (a hard drive with music on ...

AeroZ

Composer

3181 Views

6 replies

0 likes

  • 3181 Views
  • 6 replies
  • 0 likes

Solved!! Spotify will not pause playing - keeps restarting play - device ubuntu

Plan - PremiumCountry - UKDevice - PCOperating System - win7 proMy Question or IssueSince last update : when I press pause music pauses for a few seconds then resumes playing. Have uninstalled and reinstalled with fresh download. Only option is to us...

Regular

Plan - Premium Country - UK Device - PC Operating System - win7 pro My Question or Issue Since last update : when I  press pause music pauses for a few seconds then resumes playing. ...

atriptothemoon

Regular

842 Views

3 replies

0 likes

  • 842 Views
  • 3 replies
  • 0 likes

Spotify can't find dbghelp.dll

When I try to start Spotify there's an Error stating "cannot find 'dbghelp.dll'. Please, re-install this application." I've tried it multiple times, tried older versions and also tried to put the file in myself, nothing worked. I use Windows 10 but t...

Newbie

    When I try to start Spotify there's an Error stating "cannot find 'dbghelp.dll'. Please, re-install this application."  I've tried it multiple times, tried older versions and al...

user-removed

Not applicable

870 Views

1 replies

0 likes

  • 870 Views
  • 1 replies
  • 0 likes