Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryCanadaDeviceDesktop version 1.0.93.242.gc2341a27Operating SystemWindows 10 1809 build 17763.55 My Question or IssueThe desktop overlay bug is back. See prior posts for description and reproduction steps: https://community.spotify.co...
Plan Premium Country Canada Device Desktop version 1.0.93.242.gc2341a27 Operating System Windows 10 1809 build 17763.55 My Question or Issue The desktop overlay bug is back. See prio...
Casual Listener
2297 Views
15 replies
18 likes
I don't want to delete all cache from my file folders in the pc, how do I proceed?
I don't want to delete all cache from my file folders in the pc, how do I proceed?
Community Legend
1670 Views
2 replies
0 likes
I just got a new PC and installed Spotify. I use the files on demand on this machine due to a small disk drive. My music library is on OneDrive. When I launched the Spotify app it saw the files in OneDrive and went to index them. This caused them to ...
I just got a new PC and installed Spotify. I use the files on demand on this machine due to a small disk drive. My music library is on OneDrive. When I launched the Spotify app it saw the fi...
Community Legend
558 Views
1 replies
0 likes
PlanPremiumCountryUnited States DeviceDell Inspiron 7559 / Samsung Galaxy S7Operating SystemWindows 10 / Android Oreo (8.0.0) My Question or IssueOn my Windows PC, I have a playlist that shows a total length of 100hrs 53min, but the same playlist sho...
Plan Premium Country United States Device Dell Inspiron 7559 / Samsung Galaxy S7 Operating System Windows 10 / Android Oreo (8.0.0) My Question or Issue On my Wind...
Visitor
3962 Views
4 replies
0 likes
This should be changed back.
This should be changed back.
Community Legend
421 Views
1 replies
0 likes
This has been happening for a couple weeks, anytime I add a song on my phone it doesn't relay onto my PC. If I add songs on my PC it will show up in my saved song on my phone just fine. Therefore I have to manually add songs I found on my phone, onto...
This has been happening for a couple weeks, anytime I add a song on my phone it doesn't relay onto my PC. If I add songs on my PC it will show up in my saved song on my phone just fine. Therefore I h...
Gig Goer
303 Views
1 replies
1 likes
Hello there ! So I am using Spotify Premium, I am located in france and using Windows 10. It has been a while i've haven't used Spotify on my computer. The thing is, Spotify is working on my phone but ain't working on my computer. I usualy get a mess...
Hello there ! So I am using Spotify Premium, I am located in france and using Windows 10. It has been a while i've haven't used Spotify on my computer. The thing is, Spotify is ...
Casual Listener
1179 Views
6 replies
0 likes
My recently shazamed tracks not seen in my my shazamed tracks folder anymore. It is still connected to spotify! You must help obi-van you are my only hope!
My recently shazamed tracks not seen in my my shazamed tracks folder anymore. It is still connected to spotify! You must help obi-van you are my only hope!
Community Legend
643 Views
1 replies
1 likes
Hello,I have been googling and searching this site for about 2 hours now and still have found no working solution.Every time I try to share my new track (below)https://open.spotify.com/track/35HrEbBHWmVBKhagusYBw2to Facebook it just creates a link wi...
Hello, I have been googling and searching this site for about 2 hours now and still have found no working solution. Every time I try to share my new track (below) https://open.spotify....
Community Legend
2365 Views
3 replies
2 likes
PlanPremiumCountryLatviaDevicePC/HTC x10Operating SystemWindows 10/Android My Question or Issue I noticed a while back my username changed from my Facebook name back to the username I created the acc with years ago. Interestingly, the login with face...
Plan Premium Country Latvia Device PC/HTC x10 Operating System Windows 10/Android My Question or Issue I noticed a while back my username changed from my Facebook name ...
Casual Listener
368 Views
1 replies
0 likes
PlanPremiumCountryAustralia Operating SystemWindows 10 My Question or Issue: Hi all, i've made a short video showcasing the bug/problem that i'm experiencing - https://www.youtube.com/watch?v=ZwEufA7ZjGE Essentially, songs I already have saved aren't...
Plan Premium Country Australia Operating System Windows 10 My Question or Issue: Hi all, i've made a short video showcasing the bug/problem that i'm experiencing - ...
Composer
307 Views
1 replies
0 likes
I've tried re logging in, restart the application etc, both my phone and desktop are connected to the internet, but the song still aren't showing up on the desktop application
I've tried re logging in, restart the application etc, both my phone and desktop are connected to the internet, but the song still aren't showing up on the desktop application
263 Views
0 replies
1 likes
My Question or IssueI had some music for sale at spotify with a digital distributor.Removed those albums from sale.Now i want to reupload them again.Most of them, though i waited a long time, still can be found on spotify.Them are grayed out and the ...
My Question or Issue I had some music for sale at spotify with a digital distributor. Removed those albums from sale. Now i want to reupload them again. Most of them, though i waited a long...
Spotify Legend
781 Views
1 replies
0 likes
I've got a question - on my computer some songs don't play, I mean that when I play them there is only silence. I think taht this doesn't matter, but they are some songs from Trench (like Morph and Pet Cheetah)Thanks for help
I've got a question - on my computer some songs don't play, I mean that when I play them there is only silence. I think taht this doesn't matter, but they are some songs from Trench (like Morph and P...
283 Views
0 replies
0 likes
PlanPremiumCountry FRDevicePC + Samsung A5 2017Operating SystemWindows 10, Android My Question or IssueHello first time i post here, so, here is my problem:I have Spotify Premium since 1 month and i got 2 "big" problem. The first one is like i said o...
Plan Premium Country FR Device PC + Samsung A5 2017 Operating System Windows 10, Android My Question or Issue Hello first time i post here, so, here is my problem: I have Spot...
316 Views
0 replies
0 likes
I have Premium and I never knowingly use the shuffle feature on desktop Spotify but I regularly find that it's re-enabled. I like knowing how far I am into a playlist, and it's absolutely irritating to regularly find that shuffle has been re-enabled ...
I have Premium and I never knowingly use the shuffle feature on desktop Spotify but I regularly find that it's re-enabled. I like knowing how far I am into a playlist, and it's abso...
Roadie
511 Views
1 replies
0 likes
PlanPremiumCountrySpainDevicePCOperating SystemWindows 7 My Question or IssueHello, I've just noticed that, in the Daily Mix screens, some albums appear in grey, and it is not linked to the album page. However, if you search the albums in the browser...
Plan Premium Country Spain Device PC Operating System Windows 7 My Question or Issue Hello, I've just noticed that, in the Daily Mix screens, some albums appear in grey, and&nbs...
236 Views
0 replies
0 likes
PlanFreeCountryNetherlands Devicelaptop Operating SystemWindows 10 My Question or Issue Every half hour I have to restart my spotify. I am listening to a playlist, the commercial shows up, and than spotify crashes. I can click whatever I want, 'the s...
Plan Free Country Netherlands Device laptop Operating System Windows 10 My Question or Issue Every half hour I have to restart my spotify. I am listening to a...
Not applicable
363 Views
2 replies
0 likes
I'm on a family plan and a friend is using standard premium membership. We both have Windows 10 laptops and iPhones and ideally we would like to use a inexpensive Wi Fi speaker to share our collaborative playlist. My question is, would both of us be ...
I'm on a family plan and a friend is using standard premium membership. We both have Windows 10 laptops and iPhones and ideally we would like to use a inexpensive Wi Fi speaker to share our ...
326 Views
0 replies
0 likes
PlanPremium Country Australia DeviceSamsung galaxy s7, macbook air and ipod 6th genOperating Systemmac OS Mojave, android orea My Question or Issue I have only just notied this problem. No matter which device I use, when I am listening to a playlist ...
Plan Premium Country Australia Device Samsung galaxy s7, macbook air and ipod 6th gen Operating System mac OS Mojave, android orea My Question or Issue ...
231 Views
0 replies
1 likes
