Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137268 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137268 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53511 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53511 Views
  • 0 replies
  • 33 likes

Ad won't play, no music

PlanFree/Country DeviceLaptop PCOperating SystemWindows 10 My Question or Issue One day as I was listening to my music it just stopped. I checked and it said the music would continue after the ad. Only the ad is not playing, no matter the song I sele...

  • Newbie
  • Plan Free/ Country   Device Laptop PC Operating System Windows 10   My Question or Issue   One day as I was listening to my music it just stopped. I checked and it said the ...
  • 501 Views
  • 0 replies
  • 1 likes
  • 501 Views
  • 0 replies
  • 1 likes

Media Keys on keyboard and mouse don't work when Show desktop overlay is on

PlanPremiumCountryUKDeviceCustom PCOperating SystemWindows My Question or Issue Music keys on keyboard or mouse dont work when show media overlay is on its been happening since the new windows 10 update

  • Casual Listener
  • Plan Premium Country UK Device Custom PC Operating System Windows   My Question or Issue  Music keys on keyboard or mouse dont work when show media overlay is on its been happenin...
  • Loxer
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Disliked songs started playing again. (Premium)

PlanPremium My Question or Issue I had disliked several songs on my discover weekly playlist that were particilarly offputting and spotify has been skipping them as expected up until a few minutes ago. The like and dislike buttons disappeared and the...

  • Casual Listener
  • Plan Premium   My Question or Issue  I had disliked several songs on my discover weekly playlist that were particilarly offputting and spotify has been skipping them as expected up unti...
  • Loxer
  • Spotify Star
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Solved!! Icon?

When listening to music there used to be an icon and below the song name + artist name, I wonder what happened to it? Windows10

  • Regular
  • When listening to music there used to be an icon and below the song name + artist name, I wonder what happened to it?      Windows10
  • Loxer
  • Spotify Star
  • 399 Views
  • 5 replies
  • 0 likes
  • 399 Views
  • 5 replies
  • 0 likes

Playlist isn’t working

My Question or Issue I’m trying to listen to music by a playlist I created and it keeps saying that Spotify can’t open the link on this device. I have an iPhone 6s. I’ve tried restarting my phone and uninstalling and re installing. It’s making me rea...

  • Newbie
  •     My Question or Issue  I’m trying to listen to music by a playlist I created and it keeps saying that Spotify can’t open the link on this device. I have an iPhone 6s. I’ve tried ...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Windows 10 app not opening share links

PlanPremiumCountryMexicoDeviceDell Inspiron 15 7567Operating SystemWindows 10 v1803Spotify Client version1.80.474.0 My Question or IssueBefore installing the Windows 10 app, the desktop app was able to open share links from the web. Now when I click ...

Captura de pantalla (12).png Captura de pantalla (10).png
  • Casual Listener
  • Plan Premium Country Mexico Device Dell Inspiron 15 7567 Operating System Windows 10 v1803 Spotify Client version 1.80.474.0   My Question or Issue Before installing the Windows 10 a...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Display search results directly as list again

Since the new update search results are not directly shown as a list anymore.With the new search long song names get cut off (see the pictures) and additional information like duration, popularity, album and explicitness are not directly shown anymor...

  • Casual Listener
  • Since the new update search results are not directly shown as a list anymore. With the new search long song names get cut off (see the pictures) and additional information like duration, popularity,...
  • brutedawg
  • Music Fan
  • 1190 Views
  • 1 replies
  • 11 likes
  • 1190 Views
  • 1 replies
  • 11 likes

Desktop App not syncing saved songs that I add to (Your Library/Songs/) from my phone or laptop

PlanPremiumCountry USA DevicePCOperating SystemWindows 7 My Question or Issue I will save (click the +) songs on my phone and laptop. These songs sync and are shown on the phone or laptop, but I can not see them on the desktop. If I add a song from t...

  • Newbie
  • Plan Premium Country  USA    Device PC Operating System Windows 7   My Question or Issue  I will save (click the +) songs on my phone and laptop. These songs sync ...
  • rhinyx
  • Casual Listener
  • 4461 Views
  • 1 replies
  • 12 likes
  • 4461 Views
  • 1 replies
  • 12 likes

Solved!! Log In with Facebook button not working

I run the Desktop app on windows 10. When I want to connect via the "Log in with Facebook" button nothing happens. Even if I click the button 10 times, it still does not work. The animation loads, it shows me that the button is being clicked on, but ...

  • Newbie
  • I run the Desktop app on windows 10. When I want to connect via the "Log in with Facebook" button nothing happens. Even if I click the button 10 times, it still does not work. The animation loads, it...
  • M4R14
  • Casual Listener
  • 18167 Views
  • 9 replies
  • 5 likes
  • 18167 Views
  • 9 replies
  • 5 likes

Solved!! Music suddently skipping

I've been using spotify for a while now and without trouble, but last week the music being played started suddently skipping to either the song next to it in the playlist, or some random song from a "top 100 best new songs" kind of playlist that i ne...

  • Casual Listener
  • I've been using spotify for a while now and without trouble, but last week the music  being played started suddently skipping to either the song next to it in the playlist, or some random song f...
  • Loxer
  • Spotify Star
  • 2326 Views
  • 4 replies
  • 0 likes
  • 2326 Views
  • 4 replies
  • 0 likes

Delete song preview while modifying volume level

PlanFreeCountryItaly DeviceHP ZBook G2uOperating SystemWindows 10 My Question or IssueWhile I modify the volume it shows the volume bar and also the songs playing or played. I don't want to see the song since it's unprofessional while I'm sharing my ...

  • Newbie
  • Plan Free Country Italy   Device HP ZBook G2u Operating System Windows 10  My Question or Issue While I modify the volume it shows the volume bar and also the songs playing or pla...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't log in on Desktop (Windows 7)

Spotify UsernamedrrollerPlanFree/PremiumCountry HungaryDeviceDesktopOperating SystemWindows 7 My Question or Issue So. my problem is that I cannot log into the Spotify with Facebook login a neither with username/password combo. I'm not getting any er...

  • Casual Listener
  • Spotify Username drroller Plan Free/Premium Country  Hungary Device Desktop Operating System Windows 7   My Question or Issue   So. my problem is that I cannot log into th...
  • drroller
  • Casual Listener
  • 383 Views
  • 2 replies
  • 1 likes
  • 383 Views
  • 2 replies
  • 1 likes

Spotify Song Images no longer there

Free Plan - Spotify Free Desktop Just recently after an update the Spotify Song image is no longer there, is there any fix for that?

  • Newbie
  • Free Plan - Spotify Free Desktop  Just recently after an   update   the Spotify Song image is no longer there, is there any fix for that?
  • teo13g
  • Roadie
  • 590 Views
  • 2 replies
  • 4 likes
  • 590 Views
  • 2 replies
  • 4 likes

No matter how many times I press the shuffle button, it always plays the few songs of this album...

No matter how many times I press the shuffle button, it always plays the few songs of this album... The playlist is huge, and I already unsaved an album a while ago because it was playing songs from that album too much. Not that that is connected, bu...

neves2.png Neves.png
  • Music Fan
  • No matter how many times I press the shuffle button, it always plays the few songs of this album... The playlist is huge, and I already unsaved an album a while ago because it was playing songs from ...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

update spotify then error now lost my download song

PlanPremiumCountry IndonesiaDevice(notebook)Operating System(Windows 10) My Question or Issue im just update my spotify, after that my notebook freeze after my spotify open when startup which is i disable it. and now, i lost my download song. how it ...

  • Newbie
  • Plan Premium Country  Indonesia Device (notebook) Operating System (Windows 10)   My Question or Issue  im just update my spotify, after that my notebook freeze after my spot...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Error Windows 10 - Please HELP!

PlanFree/PremiumCountry DeviceWINDOWS 10Operating SystemWINDOWS 10 My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device WINDOWS 10 Operating System WINDOWS 10   My Question or Issue  
  • -4p_as24q01jg
  • Casual Listener
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Scrolling issues when using Wacom tablet

I've had slight problems for a while - most notably the inability to scroll with my Intuos' scrollwheel (it scrolls the sidebar regardless of where the cursor is, or where I last clicked), but I could always scroll correctly with the scrollbar. Now, ...

  • Casual Listener
  • I've had slight problems for a while - most notably the inability to scroll with my Intuos' scrollwheel (it scrolls the sidebar regardless of where the cursor is, or where I last clicked), but I coul...
  • t_d7wbynv-f3
  • Newbie
  • 3344 Views
  • 5 replies
  • 1 likes
  • 3344 Views
  • 5 replies
  • 1 likes

Suddenly can't find users

PlanFree/PremiumCountry Device(iPhone 6, Operating SystemWindows My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 6,  Operating System Windows    My Question or Issue  
  • 414 Views
  • 0 replies
  • 0 likes
  • disappeared
    profile
    Search
    users
  • 414 Views
  • 0 replies
  • 0 likes

can't launch spotify after moving spotify folder and linked it with symbolic link

PlanFreeCountry Czech republicDevicePCOperating SystemWindows 10 PRO 64bit My Question or Issue I moved spotify folder and linked it with symbolic link, now i can't launch spotify, because icon doesn't work anymore and there is no spotify.exe in spot...

  • Regular
  • Plan Free Country  Czech republic Device PC Operating System Windows 10 PRO 64bit   My Question or Issue  I moved spotify folder and linked it with symbolic link, now i can't...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes