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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1679 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145646 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130592 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10986 Views

1 replies

6 likes

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Saved songs on iphone wont appear save on dekstop

saved songs wont appear saved on dekstop, ive tried everything.once i fixed by just logging in with facebook but now that doesnt help.

Newbie

saved songs wont appear saved on dekstop, ive tried everything.once i fixed by just logging in with facebook but now that doesnt help.

385 Views

0 replies

1 likes

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Cannot use Radio, Artist Radio or Friend feed

PlanPremiumCountry USDevicePCOperating SystemWindows 7 My Question or Issue I am having issues with Radio and Friend Activity. When I open Friend Activity I get the error ( Hmm, the Friend Feed failed to load.) When I try and just open Radio I get th...

Casual Listener

Plan Premium Country  US Device PC Operating System Windows 7   My Question or Issue  I am having issues with Radio and Friend Activity. When I open Friend Activity I get the...

StormRaging

Casual Listener

888 Views

4 replies

0 likes

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One specific ad crashes the music player

PlanFreeCountry Germany Operating SystemWindows 10 My Question or IssueThere is this one ad (AXA insurance) that makes listening to music almost impossible. Everytime it comes on, the video will stutter - only playing milliseconds at a time with long...

Newbie

  Plan Free Country  Germany   Operating System Windows 10   My Question or Issue There is this one ad (AXA insurance) that makes listening to music almost impossible. E...

456 Views

0 replies

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Missing album

I run Spotify as usual and when I wanted to listen to the rapper's album, all the albums I had recorded were gone and now, when I record an album, well it does not appear in the category "Album"

Newbie

  I run Spotify as usual and when I wanted to listen to the rapper's album, all the albums I had recorded were gone   and now, when I record an album, well it does not appear in the cate...

322 Views

0 replies

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Same numbers playing

PlanPremiumCountry DeviceDellOperating SystemWindows 10 My Question or IssueI always play all the numbers I've stored from albums etc., so no specific artist or album. This week I noticed (since last update??) that everytime I start to play my number...

Casual Listener

Plan Premium Country   Device Dell Operating System Windows 10   My Question or Issue I always play all the numbers I've stored from albums etc., so no specific artist or album. T...

412 Views

0 replies

0 likes

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Help! the audio keeps going up and down as I play music!

PlanPremiumDevicePCOperating System Windows 10 My Question or Issue the audio keeps changing as I play songs, I didn't have the problem before but all of a sudden I do, and it's really annoying! sometimes the music becomes sooo loud and sometimes too...

Newbie

  Plan Premium Device PC Operating System  Windows 10   My Question or Issue  the audio keeps changing as I play songs, I didn't have the problem before but all of a sudd...

298 Views

0 replies

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Why is Top Recommendations showing albums I already have Saved

Top Recommendations is showing albums I already have Saved to my library. Why?I don't need recommendations for those. I know them. I want to hear new music based on my library.

Newbie

  Top Recommendations is showing albums I already have Saved to my library. Why? I don't need recommendations for those. I know them. I want to hear new music based on my library.

346 Views

0 replies

0 likes

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App crashed, downloaded files (offline) get deleted

PlanPremiumCountryMalaysiaDeviceAcer AspireOperating SystemWindows 10 My Question or IssueFor the past few days, the app always crashed and it made my laptop freeze. Once I started the app, allthe downloaded songs (offline) were deleted and I need to...

Newbie

Plan Premium Country Malaysia Device Acer Aspire Operating System Windows 10   My Question or Issue For the past few days, the app always crashed and it made my laptop freeze. Once I s...

337 Views

0 replies

0 likes

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AGAIN Spotify launches on startup even though the feature is disabled

PlanPremium DeviceComputerOperating SystemW10 My Question or IssueWhen I just booted up, the Spotify launched itself. I checked it, and the feature is disabled. This bug just never ever goes away. It so **bleep** annoying.

Regular

Plan Premium   Device Computer Operating System W10   My Question or Issue When I just booted up, the Spotify launched itself. I checked it, and the feature is disabled. This bug j...

Gladiomortis

Music Fan

313 Views

1 replies

0 likes

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Spotify App can't start up: SpotifyMigrator.exe The Parameter is incorrect

PlanPremiumCountryUK DeviceLenovo Y520Operating SystemWindows 10 My Question or Issue Recently my spotify could not start up and it keeps displaying this error message, I have tried reinstalling it but it still dose not load up. Any help would be app...

Newbie

Plan Premium Country UK  Device Lenovo Y520 Operating System Windows 10   My Question or Issue  Recently my spotify could not start up and it keeps displaying this error mess...

DennyEMufc

Roadie

2546 Views

1 replies

1 likes

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My songs only play for 9 seconds

PlanFamily Plan PremiumCountry CanadaDeviceDesktopOperating SystemWindows 10 My Question or Issue My songs only play for 9 seconds exactly and then goes blank. The time stamp also freezes at 9 seconds and doesnt go any further.

Visitor

Plan Family Plan Premium Country  Canada Device Desktop Operating System Windows 10   My Question or Issue  My songs only play for 9 seconds exactly and then goes blank. The ...

358 Views

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Ads are in another language

PlanFreeCountry USADeviceLenovo ThinkpadOperating SystemWindows 10 My Question or IssueI've started to get some of my ads in Spanish. I don't see where I can choose my language. But I did see this solved post from a few years ago: https://community.s...

Casual Listener

  Plan Free Country  USA Device Lenovo Thinkpad Operating System Windows 10   My Question or Issue I've started to get some of my ads in Spanish. I don't see where I can cho...

578 Views

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[desktop] overlay bug (regression)

PlanPremiumCountryCanadaDeviceDesktop version 1.0.93.242.gc2341a27Operating SystemWindows 10 1809 build 17763.55 My Question or IssueThe desktop overlay bug is back. See prior posts for description and reproduction steps: https://community.spotify.co...

Casual Listener

Plan Premium Country Canada Device Desktop version 1.0.93.242.gc2341a27 Operating System Windows 10 1809 build 17763.55   My Question or Issue The desktop overlay bug is back. See prio...

CherryCupcake

Casual Listener

2223 Views

15 replies

18 likes

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Windows 10 1809 - Files on Demand

I just got a new PC and installed Spotify. I use the files on demand on this machine due to a small disk drive. My music library is on OneDrive. When I launched the Spotify app it saw the files in OneDrive and went to index them. This caused them to ...

Newbie

I just got a new PC and installed Spotify. I use the files on demand on this machine due to a small disk drive. My music library is on OneDrive.   When I launched the Spotify app it saw the fi...

Sebasty

Community Legend

554 Views

1 replies

0 likes

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Solved!! Playlist time length differing between Windows and Android

PlanPremiumCountryUnited States DeviceDell Inspiron 7559 / Samsung Galaxy S7Operating SystemWindows 10 / Android Oreo (8.0.0) My Question or IssueOn my Windows PC, I have a playlist that shows a total length of 100hrs 53min, but the same playlist sho...

Casual Listener

Plan Premium Country United States    Device Dell Inspiron 7559 / Samsung Galaxy S7 Operating System Windows 10 / Android Oreo (8.0.0)   My Question or Issue On my Wind...

the_richter

Visitor

3930 Views

4 replies

0 likes

Android
Playlist Stats
Windows
Windows Android connect
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Saved Songs on Iphone 6s aren't being synched to PC spotify

This has been happening for a couple weeks, anytime I add a song on my phone it doesn't relay onto my PC. If I add songs on my PC it will show up in my saved song on my phone just fine. Therefore I have to manually add songs I found on my phone, onto...

Casual Listener

This has been happening for a couple weeks, anytime I add a song on my phone it doesn't relay onto my PC. If I add songs on my PC it will show up in my saved song on my phone just fine. Therefore I h...

frapo

Gig Goer

300 Views

1 replies

1 likes

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Spotify cannot read this song at the moment.

Hello there ! So I am using Spotify Premium, I am located in france and using Windows 10. It has been a while i've haven't used Spotify on my computer. The thing is, Spotify is working on my phone but ain't working on my computer. I usualy get a mess...

Casual Listener

Hello there !  So I am using Spotify Premium, I am located in france and using Windows 10. It has been a while i've haven't used Spotify on my computer.    The thing is, Spotify is ...

Rawlic

Casual Listener

1170 Views

6 replies

0 likes

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Don't say that shazam won't put music into my spotify anymore because apple music bought it?!

My recently shazamed tracks not seen in my my shazamed tracks folder anymore. It is still connected to spotify! You must help obi-van you are my only hope!

Regular

My recently shazamed tracks not seen in my my shazamed tracks folder anymore. It is still connected to spotify! You must help obi-van you are my only hope!

Sebasty

Community Legend

636 Views

1 replies

1 likes

Shazam
  • 636 Views
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  • 1 likes