Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150036 Views
0 replies
26 likes
PlanFreeCountry USA DeviceNextbook 11A tablet pcOperating SystemWindows 10 My Question or Issue This has been an issue for quite some time and I'm noticing it more and more as ads become videos instead of just audio. The ads and some music videos eve...
Plan Free Country USA Device Nextbook 11A tablet pc Operating System Windows 10 My Question or Issue This has been an issue for quite some time and I'm noticing i...
Spotify
547 Views
2 replies
0 likes
PlanPremiumCountryNetherlandsDeviceAndroid (OnePlus5)Operating SystemAndroid OreoMy Question or IssueHi! Recently I noticed that Spotify turns shuffle off everytime I open a new playlist. I find this very irritating seeing as I almost always listen t...
Plan Premium Country Netherlands Device Android (OnePlus5) Operating System Android Oreo My Question or Issue Hi! Recently I noticed that Spotify turns shuffle off everytime I ...
757 Views
0 replies
0 likes
hi, even though lastFM is connected (no need to repeat this, I checked, it is connected), LastFM stopped scrobbling. I can see the Spotify track being played on LastFM, but when it gets to the end its not scrobbled.any chance you will fix this soon?
hi, even though lastFM is connected (no need to repeat this, I checked, it is connected), LastFM stopped scrobbling. I can see the Spotify track being played on LastFM, but when it gets to t...
Casual Listener
3682 Views
7 replies
12 likes
PlanPremiumCountryNetherlandsDeviceDesktop (Windows 10) & Samsung S5My Question or IssueOver the years I have become increasingly dissatisfied with the technical functionalities available in Spotify. Primarily, saving songs/album on either your deskt...
Plan Premium Country Netherlands Device Desktop (Windows 10) & Samsung S5 My Question or Issue Over the years I have become increasingly dissatisfied with the technical functionalities ava...
336 Views
0 replies
0 likes
I'm constantly getting this error message: "can't play the current song " and the Win10 app is not moving to the next song. I have to click on the "next song" button to continue listennig. This happens only on my Win 10 PC (with Spotify app installed...
I'm constantly getting this error message: "can't play the current song " and the Win10 app is not moving to the next song. I have to click on the "next song" button to continue listennig. This...
Casual Listener
3279 Views
11 replies
1 likes
PlanPremiumCountrySweden DevicePCOperating SystemWin7 x64 My Question or IssueCan't rate the songs I like. Why do they have to be on radio=someone else's playlist to rate them? I'm an active user and seek out songs from ANY source. If they are good I...
Plan Premium Country Sweden Device PC Operating System Win7 x64 My Question or Issue Can't rate the songs I like. Why do they have to be on radio=someone else's playlist to rat...
760 Views
0 replies
3 likes
Hello, I cannot connect shazam to spotify, the option "Connect" on Shazam settings is doesn't appear.
Hello, I cannot connect shazam to spotify, the option "Connect" on Shazam settings is doesn't appear.
Community Legend
1710 Views
4 replies
5 likes
Hello, I have Samsung note 5 and I recently upgraded to premium but the quality is bad. I manage to hear great quality on my pc but on the phone, it is just bad. I have all the settings to the highest quality, checked the equalizer, tried with a few ...
Hello, I have Samsung note 5 and I recently upgraded to premium but the quality is bad. I manage to hear great quality on my pc but on the phone, it is just bad. I have all the settings to the...
Casual Listener
3567 Views
2 replies
0 likes
How do I find the songs I have liked? When I have heard a song I've liked in Discover Weekly, I have clicked like, expecting to find a list of liked songs later. I see this question has been asked before, but I can't find an answer.
How do I find the songs I have liked? When I have heard a song I've liked in Discover Weekly, I have clicked like, expecting to find a list of liked songs later. I see this question has been asked be...
Community Legend
121268 Views
17 replies
27 likes
PlanPremiumCountry CanadaDeviceWindows PCOperating SystemWindows 7 My Question or Issue Logged in to the web player on windows desktop today. Normally I go to the Genre/Moods tab and when I select the genre i want the first options are the "Popular P...
Plan Premium Country Canada Device Windows PC Operating System Windows 7 My Question or Issue Logged in to the web player on windows desktop today. Normally I go to the G...
355 Views
0 replies
0 likes
Hi, I'm getting errors when playing local files in a playlist. I've manually added some .MP3 files in my 'C:\users\music' directory and imported this from Spotify. The .MP3 files work (encoded properly, not corrupt). These tracks won't play in a play...
Hi, I'm getting errors when playing local files in a playlist. I've manually added some .MP3 files in my 'C:\users\music' directory and imported this from Spotify. The .MP3 files work (encod...
Moderator
505 Views
1 replies
0 likes
Hello, i suscribe for few weeks and i see that new release section not update for new music, why it that?(check in desktop and anodrd and web player)
Hello, i suscribe for few weeks and i see that new release section not update for new music, why it that? (check in desktop and anodrd and web player)
Moderator
2867 Views
4 replies
0 likes
After formatting my PC (Windows 10 64bit) Spotify no longer shows up in the volume mixer (see picture). I use PCPanel to control sound via volume mixer, so I need Spotify there for it to work. Has anyone had a similar issue, or maybe know about a fix...
After formatting my PC (Windows 10 64bit) Spotify no longer shows up in the volume mixer (see picture). I use PCPanel to control sound via volume mixer, so I need Spotify there for i...
Casual Listener
43986 Views
4 replies
0 likes
I started a radio based on the artist Colin Hay. Spotify seems to think this means I like music by random guys named Colin. Surely this must be a mistake?Please fix this because it sucks.
I started a radio based on the artist Colin Hay. Spotify seems to think this means I like music by random guys named Colin. Surely this must be a mistake? Please fix this because it...
398 Views
0 replies
0 likes
Hello Everyone, I have a issue about new windows10 update. After this update spotify doesn't work. It's starting like normal but the application doesn't give any view so I can't do anything. Trying to find a solution this problem I have installed the...
Hello Everyone, I have a issue about new windows10 update. After this update spotify doesn't work. It's starting like normal but the application doesn't give any view so I can't do anything....
Casual Listener
2942 Views
8 replies
2 likes
Hallo liebe Spotify CommunityIch habe nun schon seit einigen Tagen das Problem, dass meine lokalen Dateien nicht richtig synchronisiert werden. Handy und Web Player zeigen sie nur ausgegraut an und ich kann sie nicht herunterladen.Natürlich hab ich m...
Hallo liebe Spotify Community Ich habe nun schon seit einigen Tagen das Problem, dass meine lokalen Dateien nicht richtig synchronisiert werden. Handy und Web Player zeigen sie nur ausgegraut an und...
Newbie
1810 Views
1 replies
1 likes
Hi there, The Spotify toolbar icon in Windows 7 seems to be stuck loading (little green bar on the left). It remains like this even after restarting my computer. It does not seem to affect performance in other ways but may be indicative of a bug and ...
Hi there, The Spotify toolbar icon in Windows 7 seems to be stuck loading (little green bar on the left). It remains like this even after restarting my computer. It does not seem to affect p...
Casual Listener
6902 Views
26 replies
28 likes
Use case: I am a user who had a song play that they no longer like in one of their playlists and wants to delete that song before the next song plays.PlanPremiumCountryU.S. DeviceSamsung Galaxy S7Operating SystemI do UX for a living so I have access ...
Use case: I am a user who had a song play that they no longer like in one of their playlists and wants to delete that song before the next song plays. Plan Premium Country U.S. Device...
Regular
557 Views
4 replies
0 likes
PlanPremiumCountryNetherlands Operating SystemWindows 10 Build 1803My Question or IssueBug: The "normalize volume" setting is present twice in the settings. (see attachments)
Plan Premium Country Netherlands Operating System Windows 10 Build 1803 My Question or Issue Bug: The "normalize volume" setting is present twice in the settings. (see attachments)
346 Views
0 replies
0 likes
Operating SystemWindows 10 My Question or IssueIs there a way to stop Spotify from skipping to the next or previous track when I press my mouse's forward/back buttons to navigate websites in a browser? To avoid this I have to left-click the forward/b...
Operating System Windows 10 My Question or Issue Is there a way to stop Spotify from skipping to the next or previous track when I press my mouse's forward/back buttons to navigate website...
365 Views
0 replies
0 likes
