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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146680 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131682 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11032 Views

1 replies

6 likes

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Songs Being Weird

Please help! when i play a song about 20 seconds into the song it goes to the remix version all by its self. got any ideas of how to fix this?

Music Fan

Please help! when i play a song about 20 seconds into the song it goes to the remix version all by its self. got any ideas of how to fix this?

293 Views

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Ads do not play

Whenever theres an Ad the Ad wont play . I have to restart Spotify EVERY time theres an Ad. Its annoying! I restarted the app like 5,000 times now!Can someone please help me? Thanks.

Music Fan

Whenever theres an Ad the Ad wont play . I have to restart Spotify EVERY time theres an Ad. Its annoying! I restarted the app like 5,000 times now! Can someone please help me? Thanks. 😄

547 Views

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Shuffle doesn't work properly

Hello, I am writing here to see if anyone else has the same problem. Whenever I start my playlist (about 4500 songs) it just randomizes songs in the particular "section" that I started a song. If I was to start the 2500th song, it would just randomiz...

Casual Listener

Hello,   I am writing here to see if anyone else has the same problem. Whenever I start my playlist (about 4500 songs) it just randomizes songs in the particular "section" that I started a son...

CohanPlayz

Music Fan

355 Views

1 replies

0 likes

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Superuser Contribution Daily Mix stays the same

For some reason, my Daily Mix doesn't change.. It used to have different songs everyday but out of nowhere that stopped happening. Even when I use the delete option to stop playing a song or musician it just changes back when I start up spotify again...

Casual Listener

For some reason, my Daily Mix doesn't change.. It used to have different songs everyday but out of nowhere that stopped happening. Even when I use the delete option to stop playing a song or musician...

Alfredo

Roadie

4798 Views

1 replies

5 likes

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Spotify not working on computer

Hi I was just wondering if someone could help?My spotify wont work on my computer, it just keeps saying song unavailable but will work when I use it on my iphone. Ive made sure that everything is updated and have uninstalled and reinstalled again and...

Regular

Hi I was just wondering if someone could help? My spotify wont work on my computer, it just keeps saying song unavailable but will work when I use it on my iphone. Ive made sure that everything is u...

KidBEnga

Casual Listener

10134 Views

12 replies

0 likes

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Superuser Contribution When I put a Song on repeat, does the Artist get every Repeat as a new Stream?

Hey Spotify, when I listen to my favorite song, and I put it on repeat, does the Artist get every repeat as a Stream on the song? So for example when im at the gym, sometimes I listen to a 2:00 minute long song maybe 30 times in repeat.. Does the Art...

Newbie

Hey Spotify, when I listen to my favorite song, and I put it on repeat, does the Artist get every repeat as a Stream on the song? So for example when im at the gym, sometimes I listen to a 2:00 minut...

Alfredo

Roadie

17277 Views

1 replies

0 likes

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Solved!! Scratching and popping noises during music

Hello, I have a serious issue with the Spotify app. I'm using it on a Windows 10 Hewlett Packard computer, which I bought a few days ago. I downloaded the Spotify app, expecting it to work. It doesn't. The music makes cracking and popping noises when...

Roadie

Hello, I have a serious issue with the Spotify app. I'm using it on a Windows 10 Hewlett Packard computer, which I bought a few days ago. I downloaded the Spotify app, expecting it to work. It doesn'...

beepmoller

Roadie

28941 Views

11 replies

1 likes

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Notifications from spotify

I'm always finding myself going to artists pages and finding new music. Isn't spotify supposed to send you notifications when artists you follow release new stuff? I'm using desktop spotify with windows 10

Casual Listener

I'm always finding myself going to artists pages and finding new music. Isn't spotify supposed to send you notifications when artists you follow release new stuff? I'm using desktop spotify with wind...

IssaTDOTthang

Casual Listener

687 Views

1 replies

0 likes

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Bug report regarding discord song sharing

Hello, if i've understood the instructions properly, I am to post here for bug reports, to the relevant platform. I'm using Windows 10, along with Discord, and whilst "Listening along" with one of my friends, an error was encountered by my friend, th...

Casual Listener

Hello, if i've understood the instructions properly, I am to post here for bug reports, to the relevant platform.   I'm using Windows 10, along with Discord, and whilst "Listening along" with ...

518 Views

0 replies

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Cant recover playlist and someone keeps logging in my account

Hi,someone keeps logging into my account and changes playlist and deletes playlists. Even after i used the button "Logout anywehre". and changing password. I dont know what to do. And now one of my favourite playlists is deleted and i cant recover it...

Casual Listener

Hi, someone keeps logging into my account and changes playlist and deletes playlists. Even after i used the button "Logout anywehre". and changing password. I dont know what to do. And now one of my...

Meoo18

Casual Listener

1199 Views

3 replies

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Disable Hotkeys for Desktop Version

Hey, I installed the Desktop Version of Spotify and I would like to know if there is any possibility to turn the Hotkey feature off.

Newbie

Hey,   I installed the Desktop Version of Spotify and I would like to know if there  is any possibility to turn the Hotkey feature off.    

1331 Views

0 replies

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Solved!! Radio station based on playlist - updated when list is changed?

Hi: If I create a radio station from a playlist, does the content of that radio station over time if the playlist changes? Or does the radio station take a "snapshot" of the play list at the moment it is created?

Newbie

Hi:   If I create a radio station from a playlist, does the content of that radio station over time if the playlist changes?  Or does the radio station take a "snapshot" of the play list ...

spelchekr

Gig Goer

824 Views

1 replies

0 likes

Radio
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Wire Bose doesn´t work with spotify

I have been using Bose ( wire) with my desktop, something happend to my computer and I reinstalled spotify but now if I try to play something, song names starts like random and is not workingI open other application and speakers are working Computer ...

Casual Listener

I have been using Bose ( wire) with my desktop, something happend to my computer and I reinstalled spotify but now if I try to play something, song names starts like random and is not working I open...

spelchekr

Gig Goer

1004 Views

3 replies

0 likes

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Customising playlists

I am unable to set artworks to my playlists. I also am unable to set descriptions on my playlists. I have noticed that i had the option perviously but now after checking, i am unable to do this now. I have tried on Mac, Windows, and iOS. When clickin...

Newbie

I am unable to set artworks to my playlists. I also am unable to set descriptions on my playlists. I have noticed that i had the option perviously but now after checking, i am unable to do this now. ...

spelchekr

Gig Goer

620 Views

1 replies

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Web Player not working

I used to be able to use the web player easily, but about a month ago, it would let me click on the music and it would act like it was going to play, but it wouldn't do anything. Now when I log in it won't even let me click the songs. I've tried ever...

Newbie

I used to be able to use the web player easily, but about a month ago, it would let me click on the music and it would act like it was going to play, but it wouldn't do anything. Now when I log in it...

456 Views

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No se reproducen en la computadora

No puedo reproducir las canciones en desktop y se saltan las canciones sin que se escuchen

Casual Listener

No puedo reproducir las canciones en desktop y se saltan las canciones sin que se escuchen

348 Views

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Solved!! Spotify playback keeps pausing\stopping, tried various devices

Hi. This behaviour just started yesterday. Spotify will stop\pause songs. It can take up to 10 seconds before pressing the play button will allow music to continue. I have tested this on my W7 laptop and Android phone: same behaviour. It also happens...

Regular

Hi. This behaviour just started yesterday. Spotify will stop\pause songs. It can take up to 10 seconds before pressing the play button will allow music to continue. I have tested this on my W7 laptop...

themightychew

Regular

1254 Views

2 replies

0 likes

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The friend feed failed to load

I have disconnectd and reconnected to my internet multiple times; however, the friend feed states: "Hmm, the Friend Feed failed to load" It has been doing this for over a week and I want it fixed so I can see what my friends are listening to.I also a...

Regular

I have disconnectd and reconnected to my internet multiple times; however, the friend feed states: "Hmm, the Friend Feed failed to load"  It has been doing this for over a week and I want it fi...

mburly4

Casual Listener

5378 Views

27 replies

1 likes

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Spotify is always 3:02 into September when it starts up

I have spotify on my android, home PC and work PC.It doesn't seem to matter what I've ben listening to on my android or home PC or previously on my work PC. When I start up my work PC spotify automatically starts up and it's always 3:02 into Septembe...

Casual Listener

I have spotify on my android, home PC and work PC. It doesn't seem to matter what I've ben listening to on my android or home PC or previously on my work PC.   When I start up my work PC spot...

310 Views

0 replies

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Please take my short survey for my Phd study. Free Karma to all that complete it.

Hi,https://www.isurvey.soton.ac.uk/27877I am doing a phd study into the changing habits of music listening, but really need to hear the thoughts of other Spotify users. Please spend 5 minutes folowing the link above.Many thanks

Casual Listener

Hi, https://www.isurvey.soton.ac.uk/27877 I am doing a phd study into the changing habits of music listening, but really need to hear the thoughts of other Spotify users. Please spend 5 minutes fol...

390 Views

0 replies

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