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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1914 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148436 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

134074 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11194 Views

1 replies

6 likes

  • 11194 Views
  • 1 replies
  • 6 likes

Wire Bose doesn´t work with spotify

I have been using Bose ( wire) with my desktop, something happend to my computer and I reinstalled spotify but now if I try to play something, song names starts like random and is not workingI open other application and speakers are working Computer ...

Casual Listener

I have been using Bose ( wire) with my desktop, something happend to my computer and I reinstalled spotify but now if I try to play something, song names starts like random and is not working I open...

spelchekr

Gig Goer

1009 Views

3 replies

0 likes

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Customising playlists

I am unable to set artworks to my playlists. I also am unable to set descriptions on my playlists. I have noticed that i had the option perviously but now after checking, i am unable to do this now. I have tried on Mac, Windows, and iOS. When clickin...

Newbie

I am unable to set artworks to my playlists. I also am unable to set descriptions on my playlists. I have noticed that i had the option perviously but now after checking, i am unable to do this now. ...

spelchekr

Gig Goer

620 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Web Player not working

I used to be able to use the web player easily, but about a month ago, it would let me click on the music and it would act like it was going to play, but it wouldn't do anything. Now when I log in it won't even let me click the songs. I've tried ever...

Newbie

I used to be able to use the web player easily, but about a month ago, it would let me click on the music and it would act like it was going to play, but it wouldn't do anything. Now when I log in it...

458 Views

0 replies

0 likes

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No se reproducen en la computadora

No puedo reproducir las canciones en desktop y se saltan las canciones sin que se escuchen

Casual Listener

No puedo reproducir las canciones en desktop y se saltan las canciones sin que se escuchen

350 Views

0 replies

0 likes

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Solved!! Spotify playback keeps pausing\stopping, tried various devices

Hi. This behaviour just started yesterday. Spotify will stop\pause songs. It can take up to 10 seconds before pressing the play button will allow music to continue. I have tested this on my W7 laptop and Android phone: same behaviour. It also happens...

Regular

Hi. This behaviour just started yesterday. Spotify will stop\pause songs. It can take up to 10 seconds before pressing the play button will allow music to continue. I have tested this on my W7 laptop...

themightychew

Regular

1260 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

The friend feed failed to load

I have disconnectd and reconnected to my internet multiple times; however, the friend feed states: "Hmm, the Friend Feed failed to load" It has been doing this for over a week and I want it fixed so I can see what my friends are listening to.I also a...

Regular

I have disconnectd and reconnected to my internet multiple times; however, the friend feed states: "Hmm, the Friend Feed failed to load"  It has been doing this for over a week and I want it fi...

mburly4

Casual Listener

5399 Views

27 replies

1 likes

  • 5399 Views
  • 27 replies
  • 1 likes

Spotify is always 3:02 into September when it starts up

I have spotify on my android, home PC and work PC.It doesn't seem to matter what I've ben listening to on my android or home PC or previously on my work PC. When I start up my work PC spotify automatically starts up and it's always 3:02 into Septembe...

Casual Listener

I have spotify on my android, home PC and work PC. It doesn't seem to matter what I've ben listening to on my android or home PC or previously on my work PC.   When I start up my work PC spot...

315 Views

0 replies

0 likes

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Please take my short survey for my Phd study. Free Karma to all that complete it.

Hi,https://www.isurvey.soton.ac.uk/27877I am doing a phd study into the changing habits of music listening, but really need to hear the thoughts of other Spotify users. Please spend 5 minutes folowing the link above.Many thanks

Casual Listener

Hi, https://www.isurvey.soton.ac.uk/27877 I am doing a phd study into the changing habits of music listening, but really need to hear the thoughts of other Spotify users. Please spend 5 minutes fol...

390 Views

0 replies

0 likes

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Too quiet in Windows 10 Client

Hi there,I'm having the following problem:If I play a track in Spotify on Windows 10, it is quiet, so I have to put the volume slider up high. BUT. If I enable the sound on that video banner on top of the app, it plays just fine - the sound is solid ...

Regular

Hi there, I'm having the following problem: If I play a track in Spotify on Windows 10, it is quiet, so I have to put the volume slider up high. BUT. If I enable the sound on that video banner on t...

urbeast

Visitor

3488 Views

3 replies

0 likes

sound level
volume
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can't play the current song - win 10 / part 2

I'm constantly getting this error message: "can't play the current song " and the Win10 app is not moving to the next song. I have to click on the "next song" button to continue listennig. This happens only on my Win 10 PC (with Spotify app installed...

Music Fan

I'm constantly getting this error message: "can't play the current song " and the Win10 app is not moving to the next song.  I have to click on the "next song" button to continue listennig. This...

IanWillis

Casual Listener

3374 Views

11 replies

1 likes

  • 3374 Views
  • 11 replies
  • 1 likes

Advertisement cuts song short

Hi, just to be clear im not talking about the advertisment playing before the song starts(The one where they are dancing to upgrade to premium), but there is an ad literally in the song im listening to at the very beginning. It takes up 15 to 30 seco...

Visitor

Hi, just to be clear im not talking about the advertisment playing before the song starts(The one where they are dancing to upgrade to premium), but there is an ad literally in the song im listening ...

479 Views

0 replies

0 likes

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shuffle play only plays 1 track then stops

Any playlist I select and shuffle play will only play 1 song then stop. The shuffle play icon is on, the scroll bar goes to the end of the song then repositions to the start of the same song. The Play, Skip forward and Skip Back controls do not work....

Newbie

Any playlist I select and shuffle play will only play 1 song then stop. The shuffle play icon is on, the scroll bar goes to the end of the song then repositions to the start of the same song. The Pla...

492 Views

0 replies

0 likes

Shuffle not working
  • 492 Views
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Can't search new songs

I can't seem to add any new songs. I was able to earlier today, but I can't add any new ones now. All I get is a response that says that no results were found. I tried looking up songs I already had, and the same response comes up. I have the student...

Casual Listener

I can't seem to add any new songs.  I was able to earlier today, but I can't add any new ones now.  All I get is a response that says that no results were found.  I tried looking up so...

yarynakor

Casual Listener

966 Views

11 replies

4 likes

  • 966 Views
  • 11 replies
  • 4 likes

More RAM usage the longer spotify is open/used

Hi, Spotify will start on 150-200mb ram and will climb with usage. 30min of listening to songs not using the program for anything else will get it to 300-350mb. After 2hrs im up to about 1.5gb ram. I´ve tried the website and windows store version, wi...

Casual Listener

Hi,   Spotify will start on 150-200mb ram and will climb with usage. 30min of listening to songs not using the program for anything else will get it to 300-350mb. After 2hrs im up to about 1.5...

1202 Views

0 replies

4 likes

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Spotify Desktop install instead of the Windows Store Version

Does anyone know how to install the Spotify Desktop version instead of the Windows Store Version? I have uninstalled the Windows Store App and deleted all folder from %appdata%, however any subsequent install ALWAYS installs the Windows Store App. I ...

Newbie

Does anyone know how to install the Spotify Desktop version instead of the Windows Store Version?  I have uninstalled the Windows Store App and deleted all folder from %appdata%, however an...

DerMoriz

Roadie

1146 Views

1 replies

0 likes

  • 1146 Views
  • 1 replies
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Podcast Continues to restart at previous starting position

So, this issue has been happening for a while now and may be due to the interaction between my phone and desktop. I start a podcast on my phone, then restart on my desktop. I close out the application on my phone (Galaxy S6 Edge (I think)) and start ...

Newbie

So, this issue has been happening for a while now and may be due to the interaction between my phone and desktop. I start a podcast on my phone, then restart on my desktop. I close out the applicatio...

Jezzmund

Regular

957 Views

1 replies

1 likes

  • 957 Views
  • 1 replies
  • 1 likes

Can't share playlist links

Hello, I tried to share a playlist via the function Share -> Copy Playlist link. If I send a mail with the link to a user with a mobile device, the link tries to open in a browser, then tries to switch to the app store (neither Microsoft or Apple Sto...

Music Fan

Hello,   I tried to share a playlist via the function Share -> Copy Playlist link. If I send a mail with the link to a user with a mobile device, the link tries to open in a browser, then t...

MartinStoichkov

Community Legend

11020 Views

4 replies

2 likes

  • 11020 Views
  • 4 replies
  • 2 likes

No download and repeat button

I'm currently using spotify on windows 10 and i've already upgraded to premium but why i don't see any download button on every playlist? I also see no repeat button for the song I like in a playlist? Instead, there are the like and dislike buttons.C...

Visitor

I'm currently using spotify on windows 10 and i've already upgraded to premium but why  i don't see any download button on every playlist?  I also see no repeat button for the song I like ...

user-removed

Not applicable

1845 Views

4 replies

0 likes

  • 1845 Views
  • 4 replies
  • 0 likes

Ctrl+Right|Left in search field

These keyboard shortcuts should not switch music when we are in the search field. They refer to the standard for moving between words, in Windows! Thanks.

Newbie

These keyboard shortcuts should not switch music when we are in the search field. They refer to the standard for moving between words, in Windows!   Thanks.

315 Views

0 replies

0 likes

  • 315 Views
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Can't play any song

Can't play any song on spotify on my laptop, gives error "This song is not available. If you have the file on your computer you can import it." All the same songs work fine on my iphone and ipad, issue only occured on my laptop since today.Please hel...

Newbie

Can't play any song on spotify on my laptop, gives error "This song is not available. If you have the file on your computer you can import it." All the same songs work fine on my iphone and ipad, iss...

Sebasty

Community Legend

684 Views

1 replies

0 likes

Can't play songs
Song Unavailable
  • 684 Views
  • 1 replies
  • 0 likes