Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hi! Since two updates ago, I cannot select what I am listening next... E.g. if I click on a daily mix, then I start listening to the first song, but when it finishes, it goes back to whatever I was listening before. I have to manually select any new ...
Hi! Since two updates ago, I cannot select what I am listening next... E.g. if I click on a daily mix, then I start listening to the first song, but when it finishes, it goes back to whateve...
Casual Listener
1401 Views
1 replies
1 likes
Yesterday I noticed that, instead of my feed friends, I see "See what your friends are playing" but spotify allows me only to add new friends, without the possibility to see what are playing my friends. I don't know the names you can see on the right...
Yesterday I noticed that, instead of my feed friends, I see "See what your friends are playing" but spotify allows me only to add new friends, without the possibility to see what are playing my frien...
Music Fan
1793 Views
9 replies
5 likes
Hi I have been searching for a long time for a resolution for this problem. When "Dolby Audio" is enabled in Playback device properties, the sound is great when the spotify window is in focus. As soon as I minimize og change focus to another window, ...
Hi I have been searching for a long time for a resolution for this problem. When "Dolby Audio" is enabled in Playback device properties, the sound is great when the spotify window is in focu...
Regular
5238 Views
8 replies
0 likes
I have a playlist with over 800 songs on it, but I hear the same songs over and over again as if shuffle play isn't even on. I've seen this topic be complained about for awhile now, when is it going to be fixed? Shuffle play **bleep**. iTunes shuffle...
I have a playlist with over 800 songs on it, but I hear the same songs over and over again as if shuffle play isn't even on. I've seen this topic be complained about for awhile now, when is it going ...
Newbie
566 Views
1 replies
1 likes
Hello everyone...anyone having trouble running Spotify on Wondows 10 app on phone, it works ok on surface pro ok, any idea's? thanks
Hello everyone...anyone having trouble running Spotify on Wondows 10 app on phone, it works ok on surface pro ok, any idea's? thanks
Newbie
831 Views
5 replies
0 likes
When using Spotify Connect to control a different device, shuffle will only play a portion of the playlist.
When using Spotify Connect to control a different device, shuffle will only play a portion of the playlist.
583 Views
0 replies
0 likes
Spotify (free, not premium) updated earlier for me, and now the sound isn't working. I restarted my computer twice, and while other audio is working, Spotify isn't making sound. The current version is 1.0.73.345.g6c9971ef. Is there anything I can do ...
Spotify (free, not premium) updated earlier for me, and now the sound isn't working. I restarted my computer twice, and while other audio is working, Spotify isn't making sound. The current version i...
533 Views
0 replies
0 likes
Hello Guys, I have a monitor with HDMI output which has speakers. HDMI output is my default audio output and it works. If I don't do any action like mouse movement, my monitor goes to sleep. In this case, music from spotify stops of course, that is n...
Hello Guys, I have a monitor with HDMI output which has speakers. HDMI output is my default audio output and it works. If I don't do any action like mouse movement, my monitor goes to sleep....
409 Views
0 replies
1 likes
The right side field of my desktop screen usually showing what added friends play or played last, stopped working today. I'm very fond of this function and hoping it'll be back real soon I wonder. Is there something I can do about this issue? Likewis...
The right side field of my desktop screen usually showing what added friends play or played last, stopped working today. I'm very fond of this function and hoping it'll be back real soon I wonder. Is...
364 Views
0 replies
0 likes
I used to be able to see what the friends I follow were listening to.Now I have this "see what your friends are playing" bar on the right and can't see what my friends are listening to anymore.Can anyone help?
I used to be able to see what the friends I follow were listening to. Now I have this "see what your friends are playing" bar on the right and can't see what my friends are listening to anymore. Ca...
Newbie
14502 Views
33 replies
13 likes
Spotify just updated to 1.0.73.345.g6c9971ef. Where is the change log?
Spotify just updated to 1.0.73.345.g6c9971ef. Where is the change log?
Not applicable
1317 Views
4 replies
0 likes
So i have this problem that i cannot see my frends' activity. It says 'see what your friends listen to' and 'find friends' but i already have people i follow, i always saw them and today they just disappeared. I see a bunch of random people listening...
So i have this problem that i cannot see my frends' activity. It says 'see what your friends listen to' and 'find friends' but i already have people i follow, i always saw them a...
Music Fan
2771 Views
4 replies
7 likes
I have multiple Echo devices that work well playing simultaniously using the "Everywhere" device. I want to include my PC in the everywhere group. How can I manage which devices are in my everywhere group? Can I create another group and select device...
I have multiple Echo devices that work well playing simultaniously using the "Everywhere" device. I want to include my PC in the everywhere group. How can I manage which devices are in my...
Visitor
4925 Views
17 replies
18 likes
I have my laptop in flight mode (with wi-fi and bluetooth turned off). Still Spotify is able to connect to a nearby Chromecast which I have connected to with my phone earlier. Is Spotify overriding my system settings or is my Windows 10 settings not ...
I have my laptop in flight mode (with wi-fi and bluetooth turned off). Still Spotify is able to connect to a nearby Chromecast which I have connected to with my phone earlier. Is Spotify overriding m...
Community Legend
834 Views
1 replies
0 likes
Opened up Spotify today, and I noticed that my friends activity is only showing what friends are currently listening to. Before today it used to show what all friends had been recently listening to. Even friends who hadn't listened in a few days. I'v...
Opened up Spotify today, and I noticed that my friends activity is only showing what friends are currently listening to. Before today it used to show what all friends had been recently listening to. ...
Newbie
1171 Views
3 replies
5 likes
My friends and family are no longer visible in the Friend feed. When I try to restore them using the Find Friends button, it asks me to connect to Facebook. Neither I nor members of my family have Facebook accounts so how do I get them back into my f...
My friends and family are no longer visible in the Friend feed. When I try to restore them using the Find Friends button, it asks me to connect to Facebook. Neither I nor members of my family have Fa...
Music Fan
4307 Views
14 replies
5 likes
I've reinstalled from the website and the store.I've deleted spotify with CCleaner and another program that also deletes all the left overs. Put all the settings i could find to "dont start" Pleas do something about it. Lots of people seem to have it...
I've reinstalled from the website and the store. I've deleted spotify with CCleaner and another program that also deletes all the left overs. Put all the settings i could find to "don...
Community Legend
645 Views
1 replies
0 likes
I have noticed that some albums won't play on my computer. For example, I can get most Radiohead albums to play but if I try to play anything from Kid A it says "this song is not available." I can stream it on my phone just fine, but if I select my p...
I have noticed that some albums won't play on my computer. For example, I can get most Radiohead albums to play but if I try to play anything from Kid A it says "this song is not available." I can st...
Community Legend
1321 Views
2 replies
0 likes
Hello, I logged out of my account spotify on pc windows 10 and since when I launch the application, there is an infinite loading and impossible to connect me (blocked on the loading), I reinstalled the application more of 5 times and always the same ...
Hello, I logged out of my account spotify on pc windows 10 and since when I launch the application, there is an infinite loading and impossible to connect me (blocked on the loading), I reinstalled t...
Community Legend
444 Views
1 replies
1 likes
My Discover Weekly playlist was AMAZING, and I downloaded it (apparently) - but the songs aren't showing up on my "songs" list - is there any way that I can recover this playlist from the week of 1/21 - 1/28? I'm so bummed, and not sure what happened...
My Discover Weekly playlist was AMAZING, and I downloaded it (apparently) - but the songs aren't showing up on my "songs" list - is there any way that I can recover this playlist from the week of 1/2...
Community Legend
1001 Views
4 replies
0 likes
