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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43823 Views
  • 76 replies
  • 26 likes
  • 43823 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71234 Views
  • 268 replies
  • 21 likes
  • 71234 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

Resetting password

I want to change my Spotify password. Yes I know my current password, but whenever I try to reset my password with this link it says "This **bleep** should not be blank. This **bleep** should not be blank." why does this happen and what is the cause ...

  • Newbie
  • I want to change my Spotify password. Yes I know my current password, but whenever I try to reset my password with this link it says "This **bleep** should not be blank. This **bleep** shou...
  • MauriceMV
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

not all playlists will appear upon startup

When I start spotify on my computer, not all of my playlists will be available to add songs to. They're all visible to scroll through on the left and I can listen to them, but if I right click a song to add it to a playlist, only a select few will be...

  • Casual Listener
  • When I start spotify on my computer, not all of my playlists will be available to add songs to. They're all visible to scroll through on the left and I can listen to them, but if I right click a song...
  • MauriceMV
  • Spotify Star
  • 386 Views
  • 5 replies
  • 1 likes
  • 386 Views
  • 5 replies
  • 1 likes

Solved!! Random albums being added to queue and autoplaying

This has been happening this past week or so. I will just be sitting at my computer and then suddenly music will start playing on Spotify. It is always the same artist and a lot of the times the same song. For no prompted reason, these albums will ju...

  • Casual Listener
  • This has been happening this past week or so. I will just be sitting at my computer and then suddenly music will start playing on Spotify. It is always the same artist and a lot of the times the same...
  • Eeveon
  • Casual Listener
  • 17236 Views
  • 4 replies
  • 4 likes
  • 17236 Views
  • 4 replies
  • 4 likes

Windows 10 and Google Home Mini - can only one play at a time?

So I have a Google Home Mini device connected to my Spotify Account. The speaker is in the kitchen and my PC is in my home office. My wife would start a playlist (from my account) using the speaker, but if I was listening to music on my PC, it would ...

  • Casual Listener
  • So I have a Google Home Mini device connected to my Spotify Account.  The speaker is in the kitchen and my PC is in my home office.  My wife would start a playlist (from my account) us...
  • IguanaSetup
  • Community Legend
  • 3674 Views
  • 3 replies
  • 0 likes
  • 3674 Views
  • 3 replies
  • 0 likes

Playlist Help

How do I keep songs strictly in a playlist, but not have them play in my library?

  • Newbie
  • How do I keep songs strictly in a playlist, but not have them play in my library?
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Custom Playlist Images not updating publicly

Hey spotify freinds: I couldn't find any submitted questions on this topic: I recently changed the playlist image for one of my playlists. I see the new image when I perform a search, but when another person (not me) searches for my playlist, the "ol...

  • Visitor
  • Hey spotify freinds:   I couldn't find any submitted questions on this topic:    I recently changed the playlist image for one of my playlists.  I see the new image when I per...
  • Charliebaf704
  • Newbie
  • 1571 Views
  • 4 replies
  • 0 likes
  • Windows
  • 1571 Views
  • 4 replies
  • 0 likes

Music i have plays on my phone app but not on the desktop

ok basically i have listen to a song on my phone but when i want to listen to it on my computer it says its not available, why is that?

  • Newbie
  • ok basically i have listen to a song on my phone but when i want to listen to it on my computer it says its not available, why is that?
  • ohyeahtakethat
  • Casual Listener
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Cache gets random deleted

Again Spotify just changed the Cache Folder to C:\ which by the way is a joke, its 2018 noone uses C:\ on a win-pc as data store....As soon as i change the folder to my old one with more than 20GB data Spotify just deletes my whole cache and doesn't ...

  • Music Fan
  • Again Spotify just changed the Cache Folder to C:\ which by the way is a joke, its 2018 noone uses C:\ on a win-pc as data store.... As soon as i change the folder to my old one with more than 20GB ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Local files play but artist and album are greyed out

last week I was working on my local files area. Each song I would click on Album and choose the song and add it to Songs in my Library. (I did this so when I didn't have my external drive plugged in I would have the song still available in Songs in m...

  • Casual Listener
  • last week I was working on my local files area. Each song I would click on Album and choose the song and add it to Songs in my Library. (I did this so when I didn't have my external drive plugged in ...
  • 538 Views
  • 0 replies
  • 7 likes
  • 538 Views
  • 0 replies
  • 7 likes

Why isn't there an option to delete the 'now playing' song?

Just wondering why they forgot to add the option 'remove from playlist' when you right click on a song currently playing (from a playlist you creted)? Makes no sense. Instead you have to search that song in your playlist and delete it from there.

  • Casual Listener
  • Just wondering why they forgot to add the option 'remove from playlist' when you right click on a song currently playing (from a playlist you creted)? Makes no sense. Instead you have to search that ...
  • MauriceMV
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Songs on playlist removed (desktop) but still view-able on Mobile App, but with songs greyed out

My playlist is suddenly empty on the desktop app but not empty (all there) on my phone, but there are some songs greyed out. I can play these songs separately if I search for them. Also there are a lot more than 14 songs on my playlist. Please tell m...

  • Casual Listener
  • My playlist is suddenly empty on the desktop app but not empty (all there) on my phone, but there are some songs greyed out. I can play these songs separately if I search for them. Also there are a l...
  • limshengren
  • Casual Listener
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Solved!! Windows 10, Spotify freezes PC randomly after Creators Update

After I updated to the latest version of Windows 10, namely the creators update, the spotify desktop app completely freezes my PC while playing music (seemigly at random). It makes weird static noises and then everything freezes and I have to hit the...

  • Casual Listener
  • After I updated to the latest version of Windows 10, namely the creators update, the spotify desktop app completely freezes my PC while playing music (seemigly at random). It makes weird static noise...
  • iaravps
  • Newbie
  • 76838 Views
  • 88 replies
  • 11 likes
  • 76838 Views
  • 88 replies
  • 11 likes

I have lost audio output to my speakers and headphones although I can ouput to external devices.

I can output to my speakers and headphones from Windows media player so it seems its just a problem with Spotify.Any body have any suggestions?

  • Visitor
  • I can output to my speakers and headphones from Windows media player so it seems its just a problem with Spotify. Any body have any suggestions?
  • Sebasty
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

No Music?

I go to play one of my playlist off of my laptop but when it starts it, all it does is go through play the song for less then a sec (minus the sound) and then skip to the next until it reaches the end of the playlist and then it stops

  • Newbie
  • I go to play one of my playlist off of my laptop but when it starts it, all it does is go through play the song for less then a sec (minus the sound) and then skip to the next until it reaches the en...
  • monkwindu
  • Newbie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Tracking Listening History - Alternative to My Collection

Hi, I'm aware that there is a 10,000 track limit in collection, and up-til-now I've been adding the first track of each album i've listened to and liked and as way of keeping track of what albums I've listened to. I'm aware this is a limit set to kee...

  • Music Fan
  • Hi,    I'm aware that there is a 10,000 track limit in collection, and up-til-now I've been adding the first track of each album i've listened to and liked and as way of keeping trac...
  • 502 Views
  • 0 replies
  • 0 likes
  • 502 Views
  • 0 replies
  • 0 likes

Spotify taking a long time to respond/pause/play music

After running Spotify for 30+ minutes, I will run into an issue where when I try to pause (or play) music, there will be anywhere from a 15-second to a 5-minute delay before Spotify will respond. The delay usually gets worse the longer I have Spotify...

  • Casual Listener
  • After running Spotify for 30+ minutes, I will run into an issue where when I try to pause (or play) music, there will be anywhere from a 15-second to a 5-minute delay before Spotify will respond. The...
  • 12D3
  • Regular
  • 1573 Views
  • 1 replies
  • 3 likes
  • 1573 Views
  • 1 replies
  • 3 likes

Printing my playlist. How do i do that?

who can tell me if [and how] printing my playlist is a possibility?

  • Newbie
  • who can tell me if [and how] printing my playlist is a possibility?
  • William_Hinman
  • Newbie
  • 18677 Views
  • 2 replies
  • 0 likes
  • 18677 Views
  • 2 replies
  • 0 likes

My "don't play this song" button is not working for my daily mix.

I have hit "don't play this song" on the same song 3 times. How did it not get removed? I know many of the uses for spotify and have used the daily mix for around 6 months or so and today, certain songs I have already removed with the don't play butt...

  • Newbie
  • I have hit "don't play this song" on the same song 3 times. How did it not get removed? I know many of the uses for spotify and have used the daily mix for around 6 months or so and today, certain so...
  • PinkCheetah1
  • Newbie
  • 1039 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1039 Views
  • 1 replies
  • 0 likes

Solved!! Making Spotify Default music player in windows 10

Is there ever going to be a way to have all my music open in spotify by default?Windows 10, music player, default player

  • Newbie
  • Is there ever going to be a way to have all my music open in spotify by default?Windows 10, music player, default player
  • Malakakw
  • Newbie
  • 97706 Views
  • 6 replies
  • 12 likes
  • Windows
  • 97706 Views
  • 6 replies
  • 12 likes