Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137272 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137272 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53519 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53519 Views
  • 0 replies
  • 33 likes

My spotify won't play songs

It was working before & now after it reinstalled itself again(does this alot) it's not playing songs. I use Windows 7 & the desktop program. I signin using Facebook info. I have tried the clearing the storage -still not working. I signed out of spoti...

  • Regular
  • It was working before & now after it reinstalled itself again(does this alot) it's not playing songs. I use Windows 7 & the desktop program. I signin using Facebook info. I have tried the cle...
  • GuardianAngel67
  • Regular
  • 217 Views
  • 1 replies
  • 0 likes
  • Windows
  • 217 Views
  • 1 replies
  • 0 likes

Spotify Connect (Sonos) while not on home Wifi still "steals" connection

I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can even choose to switch the output to my home Sonos inst...

  • Newbie
  • I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can eve...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Desktop problems after windows creators fall update

I have updated my windows 10 to the latest creators fall update. After that the desktop app stops at the end of a song claiming it cannot play. Somtimes it's at the beginning of a song. I have reinstalled spotifiy with the latest windows app version ...

  • Regular
  • I have updated my windows 10 to the latest creators fall update.  After that the desktop app stops at the end of a song claiming it cannot play.  Somtimes it's at the beginning of a song....
  • Chojin
  • Regular
  • 433 Views
  • 2 replies
  • 0 likes
  • Windows
  • 433 Views
  • 2 replies
  • 0 likes

Add to queue problem on Windows 7 desktop app

When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the problem is and how I can resolve it?

  • Newbie
  • When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the pro...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

High CPU usage during ads

The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wrong with them. Specs:Windows 10 Education with the l...

  • Newbie
  • The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wro...
  • 343 Views
  • 0 replies
  • 0 likes
  • Windows
  • 343 Views
  • 0 replies
  • 0 likes

This song is unavailable

For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said that their songs are unavailable, now that I acquired ...

  • Newbie
  • For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said tha...
  • 222 Views
  • 0 replies
  • 0 likes
  • Windows
  • 222 Views
  • 0 replies
  • 0 likes

Strange behavior when turning on screen

I have a strange problem with SpotifyMy setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector). Now, the sound should always go out through the hdmi to the stereo no matter if the screen or the project...

  • Newbie
  • I have a strange problem with Spotify My setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector).   Now, the sound should always go out t...
  • 147 Views
  • 0 replies
  • 0 likes
  • Windows
  • 147 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium on iPhone wants me sign in every time!

Hi <br>Getting really frustrated and bored at having to log in every single time I open the iphone app.<br>It always used to keep me logged in, but every time I re-open app it wants me to log in?<br>Any help much appreciated<br>

  • Casual Listener
  • Hi &lt;br&gt;Getting really frustrated and bored at having to log in every single time I open the iphone app.&lt;br&gt;It always used to keep me logged in, but every time I re-open ap...
  • renehendler
  • Newbie
  • 885 Views
  • 6 replies
  • 0 likes
  • Windows
  • 885 Views
  • 6 replies
  • 0 likes

Spotify Desktop ui glitching out

On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black

  • Newbie
  • On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

A lot of songs in a playlist are gone

I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop. I just found today that everything prior to Randy Newman (alphabetically) was missing. I have started transferring so...

  • Casual Listener
  • I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop.  I just found today that everything prior to Randy Newman (al...
  • 159 Views
  • 0 replies
  • 0 likes
  • Windows
  • 159 Views
  • 0 replies
  • 0 likes

Static In Background of Songs

Hello, I have been using spotify for years now (since 2012 I believe) and am a bit of a music junkie so I love it for being able to listen to endless new music without paying much for it. Unfortunately, lately I have been hearing static in the backgr...

  • Newbie
  • Hello,    I have been using spotify for years now (since 2012 I believe) and am a bit of a music junkie so I love it for being able to listen to endless new music without paying much fo...
  • WalkingStoopid
  • Newbie
  • 10524 Views
  • 8 replies
  • 9 likes
  • 10524 Views
  • 8 replies
  • 9 likes

Auto Overlay?

Is there a way to have the overlay automatically pop up when the song changes? I notice it does this when I change songs myself, but it'd be great to have an option to have it show up everytime the song changes. Thanks.

  • Newbie
  • Is there a way to have the overlay automatically pop up when the song changes? I notice it does this when I change songs myself, but it'd be great to have an option to have it show up everytime the s...
  • 177 Views
  • 0 replies
  • 2 likes
  • 177 Views
  • 0 replies
  • 2 likes

Installing or Starting Spotify (error 17 - group policy)

Hello, I just wanted to add a tip, I think no one has mentioned yet about this problem installing Spotify (error 17, blocked by group policy etc.) I had this problem and found out that it was CryptoPrevent policies blocking the installation, and it w...

  • Newbie
  • Hello, I just wanted to add a tip, I think no one has mentioned yet about this problem installing Spotify (error 17, blocked by group policy etc.)   I had this problem and found out that it wa...
  • 454 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 454 Views
  • 0 replies
  • 0 likes

Trying to Play Music getting message saying "The Song is not available"

When I try to play any song on my Windows Desktop a message comes up saying "This song is not available. If you have the file on your computer you can import it." WHAT is this? & what should I do?

  • Newbie
  • When I try to play any song on my Windows Desktop a message comes up saying "This song is not available. If you have the file on your computer you can import it."   WHAT is this? & what sh...
  • Catlover0304
  • Casual Listener
  • 894 Views
  • 22 replies
  • 3 likes
  • 894 Views
  • 22 replies
  • 3 likes

Sign in Problems

I have problems logging into Spotify from my iMac. It works fine (offline) on the phone though, so there's nothing wrong with my WiFi connection. When I try to log in it comes up a "firewall error 117" - however, I do not have the firewall active (tu...

  • Regular
  • I have problems logging into Spotify from my iMac. It works fine (offline) on the phone though, so there's nothing wrong with my WiFi connection. When I try to log in it comes up a "firewall error 11...
  • 152 Views
  • 0 replies
  • 0 likes
  • Windows
  • 152 Views
  • 0 replies
  • 0 likes

Shuffle Glitch

Hi! I have noticed two very strange glitches to do with shuffle on both the Windows and iOS version of spotify: Re-shuffling a list by pressing the shuffle button twice will retain the next song and not consider it when shuffling.Shuffling will shuff...

  • Casual Listener
  • Hi!   I have noticed two very strange glitches to do with shuffle on both the Windows and iOS version of spotify:   Re-shuffling a list by pressing the shuffle button twice will retain...
  • 368 Views
  • 0 replies
  • 3 likes
  • Windows
  • 368 Views
  • 0 replies
  • 3 likes

A Firewall May be blocking Spotify... Error Code 15

Hi Everyone! I'm not able to login Spotify in my laptop as it says that a firewall may be blocking it, showing the error code 15. I have tried disabling Windows Defender on my Windows 10 laptop, but it still won't work. Logging in my other devices do...

  • Newbie
  • Hi Everyone!   I'm not able to login Spotify in my laptop as it says that a firewall may be blocking it, showing the error code 15. I have tried disabling Windows Defender on my Windows 10 lap...
  • 2254 Views
  • 0 replies
  • 2 likes
  • Windows
  • 2254 Views
  • 0 replies
  • 2 likes

Solved!! Memory leak after Windows 10 Creators Update?

Brief description of the issue: After updating today from the Windows 10 Anniversary Update to the Creators Update, Spotify seems to be leaking memory when I start Spotify, to the point that it causes my computer to run completely out of memory withi...

a9f0dUY uQkWcGb s5dYU7K gCoRVfW
  • Regular
  • Brief description of the issue:  After updating today from the Windows 10 Anniversary Update to the Creators Update, Spotify seems to be leaking memory when I start Spotify, to the point that it...
  • loopguru
  • Casual Listener
  • 22612 Views
  • 52 replies
  • 8 likes
  • Windows
  • 22612 Views
  • 52 replies
  • 8 likes

The Perfect Multi-room integrater

I work for a retailer that carries Sonos, SoundTouch, Heos, Etc. The list of companies and products continues to grow. Spotify is awesome and gives you access to devices connected to the same Wi-Fi network. How cool would it be if there was a plus si...

  • Newbie
  • I work for a retailer that carries Sonos, SoundTouch, Heos, Etc.  The list of companies and products continues to grow.  Spotify is awesome and gives you access to devices connected to the ...
  • 268 Views
  • 0 replies
  • 1 likes
  • 268 Views
  • 0 replies
  • 1 likes

Desktop app (windows) takes forever to download playlists

Recently since the last update, the playlists are taking a long time to download, some of them with only a few musics take the entire day to download. I tested my internet and my connection is running normally at high speed. I thinked that reinstall ...

  • Casual Listener
  • Recently since the last update, the playlists are taking a long time to download, some of them with only a few musics take the entire day to download. I tested my internet and my connection is runnin...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes