Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Yes, this problem again and this happens in my work desktop, where specially don't want to it start when I log in.Yes, the advanced setting on automatically start is off ( or "No)(!).I can't find it in task manager (windows 10) start-up page. Nothing...
Yes, this problem again and this happens in my work desktop, where specially don't want to it start when I log in. Yes, the advanced setting on automatically start is off ( or "No)(!). I can't find...
Casual Listener
572 Views
2 replies
1 likes
I use Spotify almost every day on my phone and laptop. For some reason, the app on my laptop just randomly stopped connecting to the internet. I can still use it on my phone, and the web player. This is only specific to the program on my laptop. Wifi...
I use Spotify almost every day on my phone and laptop. For some reason, the app on my laptop just randomly stopped connecting to the internet. I can still use it on my phone, and the web player. This...
Community Legend
4005 Views
3 replies
0 likes
Is there a reason why Spotify overrides the default system timer resolution of 15.6ms and requests a 1ms timer? This seems pretty excessive for any reasonable use case and is going to be a battery hog. Running 'powercfg.exe /energy' yields this in th...
Is there a reason why Spotify overrides the default system timer resolution of 15.6ms and requests a 1ms timer? This seems pretty excessive for any reasonable use case and is going to be a battery ho...
Casual Listener
1691 Views
2 replies
2 likes
When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this issue with other video apps (Youtube, Vudu, Netflix...
When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this ...
395 Views
0 replies
0 likes
Hi. Could somebody help please??? I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month. Over a year ago my premium went up to £14.99 per month. I'm not very tech savvy (to say the least!) and Googled 'increase in Spotify pre...
Hi. Could somebody help please??? I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month. Over a year ago my premium went up to £14.99 per mon...
Community Legend
386 Views
1 replies
0 likes
I can't find the album Indie Soul on the windows app. I really want to listen to Raphael Lakes Vertigo but can't since they removed it. I just wonder why they did it? Seems a bit odd.
I can't find the album Indie Soul on the windows app. I really want to listen to Raphael Lakes Vertigo but can't since they removed it. I just wonder why they did it? Seems a bit odd.
Casual Listener
685 Views
2 replies
0 likes
Gapless Playback Stops WorkingThe other day I came across an issue with gapless playback on windows. When I was listening to an able hosted by spotify which has gapless playback everything was working fine. I then listened to an album from local file...
Gapless Playback Stops Working The other day I came across an issue with gapless playback on windows. When I was listening to an able hosted by spotify which has gapless playback everything...
Community Legend
999 Views
1 replies
0 likes
Hello, we have an issue using/updating the Spotify app using APP-V. Because we run Spotify in an APP-V bubble, the update mechanism doesn't work. Since we don't want to update the package everytime an update is available how can we prevent Spotify fr...
Hello, we have an issue using/updating the Spotify app using APP-V. Because we run Spotify in an APP-V bubble, the update mechanism doesn't work. Since we don't want to update the p...
365 Views
0 replies
0 likes
I can't access to my free account and I live in the UK so I am not on holidays
I can't access to my free account and I live in the UK so I am not on holidays
Community Legend
312 Views
1 replies
0 likes
Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. When I then switch back to the Spotify program again,...
Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. Wh...
Community Legend
12294 Views
3 replies
0 likes
I adore listening to music while I fall asleep and have a playlist specifically made for sleeping, but when the playlist ends it starts playing random songs that are related to the music in the playlist. This is unfortunate since I need the playlist ...
I adore listening to music while I fall asleep and have a playlist specifically made for sleeping, but when the playlist ends it starts playing random songs that are related to the music in the playl...
Community Legend
1529 Views
2 replies
0 likes
I am trying to import local .mp3 files and they are unplayable through the spotify app. I can play the files through windows media player and the songs are showing up on my local files list. When I try to play them through the spotify app, I get the ...
I am trying to import local .mp3 files and they are unplayable through the spotify app. I can play the files through windows media player and the songs are showing up on my local files list. When I t...
Community Legend
1063 Views
2 replies
0 likes
A couple weeks ago there was a Spotify update, already listening to music I decided I was to update later. Something went weird with my pc and I restarted, Spotify updated itself and has not worked since.WHAT I HAVE TRIED-----------------------------...
A couple weeks ago there was a Spotify update, already listening to music I decided I was to update later. Something went weird with my pc and I restarted, Spotify updated itself and has not worked s...
Casual Listener
1117 Views
1 replies
1 likes
Hello, I'm trying to link my Cortana in Windows 10 Home to Spotify. I have the latest version of Windows 10. When I go to connect to Spotify in Cortana's notebook, after putting in my Spotify credentials I continuously get "I can't seem to connect to...
Hello, I'm trying to link my Cortana in Windows 10 Home to Spotify. I have the latest version of Windows 10. When I go to connect to Spotify in Cortana's notebook, after putting in my Spotif...
Not applicable
1326 Views
1 replies
0 likes
Sporify no me abre, solo sale el icono de carga pero no aparece la pagina de inicio de sesion, anteriormente abri un archivo .bat para tener spotiyfi premium con los siguientes comandos: @ECHO OFF:: BatchGotAdmin:-------------------------------------...
Sporify no me abre, solo sale el icono de carga pero no aparece la pagina de inicio de sesion, anteriormente abri un archivo .bat para tener spotiyfi premium con los siguientes comandos: @EC...
Casual Listener
2040 Views
1 replies
1 likes
My observations:1. The app is very slow, some actions takes 20 seconds (on new pc)2. There are many unexpected errors, that after restart go away without a trace3. New versions are releasing frequently - I doubt that they are thorough testedExample f...
My observations: 1. The app is very slow, some actions takes 20 seconds (on new pc) 2. There are many unexpected errors, that after restart go away without a trace 3. New versions are releasing ...
1258 Views
0 replies
22 likes
NAO SEI MAIS OQ FAZER NAO SAI DISSE JA REINSTALEI VARIAS VESES NAO SAI DAI OQ FAZER, USO W10 64B
NAO SEI MAIS OQ FAZER NAO SAI DISSE JA REINSTALEI VARIAS VESES NAO SAI DAI OQ FAZER, USO W10 64B
Casual Listener
1754 Views
3 replies
1 likes
spotify sur mon smartphone windows 10 fonctionne en aleatoire : comment desactiver le mode aleatoire
spotify sur mon smartphone windows 10 fonctionne en aleatoire : comment desactiver le mode aleatoire
Music Fan
714 Views
1 replies
0 likes
The Windows app freezes very often and does not respond any longer Please fix that 1.0.72.117.g6bd7cc73 (Windows Store version)
The Windows app freezes very often and does not respond any longer Please fix that 1.0.72.117.g6bd7cc73 (Windows Store version)
Music Fan
507 Views
2 replies
0 likes
Sorry, I like your service, but your software is sometimes really frustrating. Currently it's not possible to select several songs using SHIFt or CNTL. Please fix this 1.0.72.117.g6bd7cc73 (Windows Store version)
Sorry, I like your service, but your software is sometimes really frustrating. Currently it's not possible to select several songs using SHIFt or CNTL. Please fix this 1.0....
Community Legend
526 Views
1 replies
0 likes
