Help - Desktop Windows

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:38:28 PM
2024-06-19 12:45:23 PM
SaylorDustin
Casual Listener
39229 Views
75 replies
26 likes

39229 Views
75 replies
26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

MattSuda
Spotify Star
2023-06-26 8:42:18 AM
2 weeks ago
cour10e22
Regular
67303 Views
265 replies
21 likes

67303 Views
265 replies
21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:08:45 PM
2023-04-29 10:41:16 PM
MattSuda
Spotify Star
4703 Views
1 replies
6 likes

4703 Views
1 replies
6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Goodman
Spotify Legend
2013-09-17 11:47:47 AM
144691 Views
0 replies
26 likes
Mac
Windows

144691 Views
0 replies
26 likes

Spotify App on Windows will not connect to internet

I use Spotify almost every day on my phone and laptop. For some reason, the app on my laptop just randomly stopped connecting to the internet. I can still use it on my phone, and the web player. This is only specific to the program on my laptop. Wifi...

shelleylevi3
Casual Listener
I use Spotify almost every day on my phone and laptop. For some reason, the app on my laptop just randomly stopped connecting to the internet. I can still use it on my phone, and the web player. This...
2018-01-29 12:59:53 AM
2018-01-30 2:03:41 AM
phan_times
Community Legend
3735 Views
3 replies
0 likes

3735 Views
3 replies
0 likes

Solved!! Infinite Loading Screen

I left spotify open for over 12 hours because i read on here that its caused by local files trying to load up due to a windows media libray error, the only local files i have is 1 song but around 20 video clips from games.After the twelve hours still...

nfinnegan
Casual Listener
I left spotify open for over 12 hours because i read on here that its caused by local files trying to load up due to a windows media libray error, the only local files i have is 1 song but around 20 ...
2018-01-28 10:42:09 AM
2018-01-30 1:01:01 AM
phan_times
Community Legend
9101 Views
10 replies
1 likes

9101 Views
10 replies
1 likes

Solved!! Spotify doesn't work on windows 10

Spotify doesn't work on windows 10, even though it the web player works perfectly fineI'm desperate, I can't live without spotifyI've seen someone posting similar screens so I'll just put it herethank you in advance!

Asy_Irwin
Casual Listener
Spotify doesn't work on windows 10, even though it the web player works perfectly fine I'm desperate, I can't live without spotify I've seen someone posting similar screens so I'll just put it here...
2016-02-08 9:23:27 PM
2018-01-29 10:50:30 PM
Bittencourt
Spotify Star
46292 Views
18 replies
1 likes
Windows

46292 Views
18 replies
1 likes

Video playback pauses

When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this issue with other video apps (Youtube, Vudu, Netflix...

mcpeng1
Newbie
When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this ...
2018-01-29 9:46:58 PM
303 Views
0 replies
0 likes

303 Views
0 replies
0 likes

BUG: Gapless Playback Stops Working

Gapless Playback Stops WorkingThe other day I came across an issue with gapless playback on windows. When I was listening to an able hosted by spotify which has gapless playback everything was working fine. I then listened to an album from local file...

danhart300
Regular
Gapless Playback Stops Working The other day I came across an issue with gapless playback on windows. When I was listening to an able hosted by spotify which has gapless playback everything...
2018-01-29 2:13:49 PM
2018-01-29 6:32:22 PM
phan_times
Community Legend
895 Views
1 replies
0 likes
bug
gapless playback
Windows
Windows 10

895 Views
1 replies
0 likes

Can't Cancel Family Plan And Return To Regular Premium

Hi. Could somebody help please??? I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month. Over a year ago my premium went up to £14.99 per month. I'm not very tech savvy (to say the least!) and Googled 'increase in Spotify pre...

jackiepygott2
Newbie
Hi. Could somebody help please??? I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month. Over a year ago my premium went up to £14.99 per mon...
2018-01-29 5:14:35 PM
2018-01-29 6:25:53 PM
phan_times
Community Legend
284 Views
1 replies
0 likes

284 Views
1 replies
0 likes

Solved!! Can't add tracks to playlists

Just started this morning and not affecting mobile (Android) app. At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show up in the pop-up, but when highlighting any folder, there we...

MaxieWoxy
Roadie
Just started this morning and not affecting mobile (Android) app. At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show ...
2018-01-11 4:18:35 PM
2018-01-29 2:51:06 PM
lizamac
Regular
1359 Views
6 replies
2 likes

1359 Views
6 replies
2 likes

Solved!! Muffled Audio when switching to other App

Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. When I then switch back to the Spotify program again,...

koopman_isabel
Casual Listener
Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. Wh...
2018-01-29 11:53:33 AM
2018-01-29 2:14:49 PM
Sebasty
Community Legend
10364 Views
3 replies
0 likes

10364 Views
3 replies
0 likes

Being unable to do anything about Spotify on start up is ridiculous

What the **bleep**, Spotify? Why does it open on startup if I have it disabled through the app and Windows itself? It really looks like something a malicious program would do, it's so ridiculous. Why can't you give a real opt-out option for this? The...

Nokijuxas
Newbie
What the **bleep**, Spotify? Why does it open on startup if I have it disabled through the app and Windows itself? It really looks like something a malicious program would do, it's so ridiculous. Why...
2018-01-28 9:56:11 AM
2018-01-29 2:04:56 PM
Sebasty
Community Legend
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Spotify via APP-V

Hello, we have an issue using/updating the Spotify app using APP-V. Because we run Spotify in an APP-V bubble, the update mechanism doesn't work. Since we don't want to update the package everytime an update is available how can we prevent Spotify fr...

SB-VPRO
Newbie
Hello, we have an issue using/updating the Spotify app using APP-V. Because we run Spotify in an APP-V bubble, the update mechanism doesn't work. Since we don't want to update the p...
2018-01-29 1:44:11 PM
278 Views
0 replies
0 likes

278 Views
0 replies
0 likes

Error 408

I can't access to my free account and I live in the UK so I am not on holidays

user-removed
Visitor
I can't access to my free account and I live in the UK so I am not on holidays
2018-01-29 1:26:05 PM
2018-01-29 1:39:10 PM
Sebasty
Community Legend
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Chromecast audio - can not control the volume from windows app

Hello I am having problem with controlling the volume when connected from my laptops windows app to chromecast audio. Its just greyed out. I can control the volume without problems when casting from my phone. But why not from my laptop?

sawier
Casual Listener
Hello I am having problem with controlling the volume when connected from my laptops windows app to chromecast audio. Its just greyed out. I can control the volume without problems when castin...
2017-04-06 6:32:18 PM
2018-01-29 1:28:31 PM
kroppkakor
Newbie
5527 Views
9 replies
31 likes
Windows

5527 Views
9 replies
31 likes

Multiselect (SHIFT/CTRL) is not longer working

Sorry, I like your service, but your software is sometimes really frustrating. Currently it's not possible to select several songs using SHIFt or CNTL. Please fix this 1.0.72.117.g6bd7cc73 (Windows Store version)

Kalmora
Roadie
Sorry, I like your service, but your software is sometimes really frustrating. Currently it's not possible to select several songs using SHIFt or CNTL. Please fix this 1.0....
2018-01-28 11:44:21 AM
2018-01-29 1:26:31 PM
Sebasty
Community Legend
431 Views
1 replies
0 likes

431 Views
1 replies
0 likes

Music goes starts next song about once a minute

Hi, I recently started having an issue with spotify on windows (not web-app). About every minute, my music will go to the next song, cutting off the previous song, or unpausing spotify and starting the next song if it was paused. I'm not sure why thi...

sky713
Newbie
Hi, I recently started having an issue with spotify on windows (not web-app). About every minute, my music will go to the next song, cutting off the previous song, or unpausing spotify and...
2017-11-27 1:54:40 AM
2018-01-29 7:34:17 AM
phan_times
Community Legend
326 Views
2 replies
0 likes
Windows

326 Views
2 replies
0 likes

My Spotify isn't starting up.

I'm not really sure for how long ive had this problem, but everytime I have went to open spotify, I would get this (screenshot is somewhere). I have uninstalled and reinstalled a few times, did the command prompt from another thread and nothing. Plea...

aaliyah_duck
Casual Listener
I'm not really sure for how long ive had this problem, but everytime I have went to open spotify, I would get this (screenshot is somewhere). I have uninstalled and reinstalled a few times, did the c...
2018-01-28 5:25:34 AM
2018-01-29 7:30:12 AM
phan_times
Community Legend
361 Views
3 replies
0 likes

361 Views
3 replies
0 likes

Listen musics while stream on Youtube

Hello good afternoon,I wonder if there are any restrictions on listening to my songs on Spotify while I'm doing a livestream on Youtube?I have a game channel, and I like to listening musics, so I would like to know if there is any problem in listenin...

FelipeDumont
Newbie
Hello good afternoon, I wonder if there are any restrictions on listening to my songs on Spotify while I'm doing a livestream on Youtube? I have a game channel, and I like to listening musics, so I...
2017-11-13 4:36:18 PM
2018-01-29 7:27:26 AM
phan_times
Community Legend
3035 Views
2 replies
0 likes

3035 Views
2 replies
0 likes

Solved!! No aparece opcion descargar musica sin conexion

Soy usuario premium y no aparece la opcion de descargar mi musica sin conexion, de hecho no la encuentro en ninguna biblioteca, y me gustaria hacerlo, gracias

dataDynH
Newbie
Soy usuario premium y no aparece la opcion de descargar mi musica sin conexion, de hecho no la encuentro en ninguna biblioteca, y me gustaria hacerlo, gracias
2017-11-24 2:57:12 AM
2018-01-29 7:12:07 AM
phan_times
Community Legend
14545 Views
2 replies
0 likes
Windows

14545 Views
2 replies
0 likes

Spotify Website does not load

Hello, the Spotify website has not been loading for myself and several co-workers. We also noticed that album art has been missing in the desktop player. Getting the same results from all OS. Thinking the two are connected. We are behind a firewall b...

LOUDSCRAPER
Casual Listener
Hello, the Spotify website has not been loading for myself and several co-workers. We also noticed that album art has been missing in the desktop player. Getting the same results from all OS. Thinkin...
2018-01-23 9:42:32 PM
2018-01-29 5:09:02 AM
phan_times
Community Legend
2219 Views
6 replies
1 likes

2219 Views
6 replies
1 likes

MEU SPOTIFY NAO SAI DESSA TELA

NAO SEI MAIS OQ FAZER NAO SAI DISSE JA REINSTALEI VARIAS VESES NAO SAI DAI OQ FAZER, USO W10 64B

CarlosAlex
Casual Listener
NAO SEI MAIS OQ FAZER NAO SAI DISSE JA REINSTALEI VARIAS VESES NAO SAI DAI OQ FAZER, USO W10 64B
2018-01-28 1:35:36 PM
2018-01-29 4:32:01 AM
Medim
Casual Listener
1512 Views
3 replies
1 likes

1512 Views
3 replies
1 likes

Can't listen to local files

I am trying to import local .mp3 files and they are unplayable through the spotify app. I can play the files through windows media player and the songs are showing up on my local files list. When I try to play them through the spotify app, I get the ...

onave
Newbie
I am trying to import local .mp3 files and they are unplayable through the spotify app. I can play the files through windows media player and the songs are showing up on my local files list. When I t...
2018-01-29 2:17:18 AM
2018-01-29 4:25:32 AM
phan_times
Community Legend
862 Views
2 replies
0 likes

862 Views
2 replies
0 likes

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