The Reason I Am Cancelling My Subscription

Hello,I am trying to cancel my Premium account but I do not see a way to explain exactly why I am cancelling. Can you please give me a way to tell your team exactly why a 5+ year customer is cancelling. I would love to voice my opinion so you know wh...

• quinnmct
• Regular
• Hello, I am trying to cancel my Premium account but I do not see a way to explain exactly why I am cancelling. Can you please give me a way to tell your team exactly why a 5+ year customer is canc...
• 2017-03-09 6:25:05 PM
• 262 Views
• 0 replies
• 0 likes
• Windows

Re: Inbox and messages

@infectionmetal does it automatically change to "open" when you type "play"? if so, then I don't know why that happens. I have never experienced it myself and it seems it can't be solved by changing some settings or using a incognito window.

• Chris_D
• Music Fan
• @infectionmetal does it automatically change to "open" when you type "play"? if so, then I don't know why that happens. I have never experienced it myself and it seems it can't be solved by...
• 2017-03-09 6:18:05 PM
• 117 Views
• 0 replies
• 0 likes

Re: Inbox and messages

Just logged on to re-read the messages + songs my Dad shared with me before he died. They're gone. I wish I'd have known before they all disappeared so I could have at least screen shot the messages...bummer, Spotify.

• HillaryBanks
• Newbie
• Just logged on to re-read the messages + songs my Dad shared with me before he died.  They're gone.  I wish I'd have known before they all disappeared so I could have at least screen shot t...
• 2017-03-08 2:40:43 AM
• 1530 Views
• 10 replies
• 30 likes

files on phone won't sync to computer

I have some files on my phone that I downloaded from my second (old) laptop. That computer is gone and I have a new computer, but this playlist's music is only on my phone. How do I get it to download to my computer?It just tells me that the song is ...

• CapnShanty
• Casual Listener
• I have some files on my phone that I downloaded from my second (old) laptop. That computer is gone and I have a new computer, but this playlist's music is only on my phone. How do I get it to downloa...
• 2017-03-09 6:06:23 PM
• 216 Views
• 0 replies
• 0 likes
• Windows

Re: Inbox and messages

• gabirichter
• Casual Listener
• 2017-03-09 6:01:42 PM
• 160 Views
• 0 replies
• 0 likes

Re: Inbox and messages

The link that was shared to access messages doesnt work For a minute I had a glimmer of hope that maybe I would be able to retrieve them. Still cant believe that Spotify have deleted them without so much as a warning. Totally unacceptable in my opini...

• DebsInDruth
• Newbie
• The link that was shared to access messages doesnt work 😞 For a minute I had  a glimmer of hope that maybe I would be able to retrieve them. Still cant believe that Spotify have deleted them wi...
• 2017-03-09 4:57:24 PM
• 225 Views
• 0 replies
• 1 likes

Re: Inbox and messages

DancingNancie said, "I cringe when I get the notification that there's an update". I know exactly how you feel. I've been on Spotify since 2010 and have learnt to hate that leap into the unknown every time there's an up-date, wondering what will be t...

• jazzyjez
• Roadie
• DancingNancie said, "I cringe when I get the notification that there's an update". I know exactly how you feel. I've been on Spotify since 2010 and have learnt to hate that leap into the unknown ever...
• 2017-03-09 4:48:54 PM
• 241 Views
• 0 replies
• 8 likes

Re: Inbox and messages

Add me to the list of people who want a playlist of inbox songs. I've been a PREMIUM Spotify user for over six years. I first signed up before it was even open to the public thanks to an exclusive invitation from a friend of mine. I immediately fell ...

• DancingNancie
• Casual Listener
• Add me to the list of people who want a playlist of inbox songs.   I've been a PREMIUM Spotify user for over six years. I first signed up before it was even open to the public thanks to an e...
• 2017-03-09 4:03:35 PM
• 121 Views
• 0 replies
• 8 likes

Re: Inbox and messages

So they seriously used manpower to write scripts to generate these playlists, but you can't just simple rollback the removal of the feature? As a software developer what you are doing makes 0 sense, I just can't wrap my head around it. Bring this fea...

• khardman51
• Regular
• So they seriously used manpower to write scripts to generate these playlists, but you can't just simple rollback the removal of the feature? As a software developer what you are doing makes 0 sense, ...
• 2017-03-09 3:00:30 PM
• 823 Views
• 0 replies
• 6 likes

Re: Inbox and messages

I really think we need an indication of whether there's going to be a reinstated messaging feature or not. I want to know whether to sit tight with Spotify or see whether other platforms offer this

• pistolpete81
• Visitor
• I really think we need an indication of whether there's going to be a reinstated messaging feature or not. I want to know whether to sit tight with Spotify or see whether other platforms offer this
• 2017-03-09 2:45:31 PM
• 848 Views
• 0 replies
• 11 likes

Re: Inbox and messages

@Rorey wrote:Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get my songs from Inbox back?We understand your frustration. As a result of the ...

• mattlantis
• Music Fan
• @Rorey wrote: Hello everyone,   We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here.   How can I get...
• 2017-03-09 2:34:30 PM
• 854 Views
• 0 replies
• 11 likes

Re: Inbox and messages

This doesn't solve ANYTHING! I don't want a massive playlist of every song that every person has ever sent me. I want the song, and the messages and the dates from a specific sender.

• erlendy
• Visitor
• This doesn't solve ANYTHING! I don't want a massive playlist of every song that every person has ever sent me. I want the song, and the messages and the dates from a specific sender.
• 2017-03-09 2:06:08 PM
• 761 Views
• 0 replies
• 10 likes

Spotify still keeps jumping songs!

Spotify will skip the song currently playing after a few seconds. It won't play if I go back to it, or manually skip to the middle of the song. After looking at numerous forums, I have tried:-clean reinstallation-turning off hardware accelation-unche...

• trynalivelife
• Newbie
• Spotify will skip the song currently playing after a few seconds. It won't play if I go back to it, or manually skip to the middle of the song.   After looking at numerous forums, I have tried...
• 2017-03-08 12:50:19 AM
• 177 Views
• 0 replies
• 0 likes
• Windows

Re: Inbox and messages

Nope. It's gone!

• infectionmetal
• Casual Listener
• Nope. It's gone!
• 2017-03-08 7:54:26 PM
• 149 Views
• 0 replies
• 0 likes

Re: Inbox and messages

If you're desperate you can install a previous version, or run the linux version and still get to your messages. Regardless, this is deal-breaker for me. If no response from Spotify soon, it's time to move on, along with my family and friends.

• mattlantis
• Music Fan
• If you're desperate you can install a previous version, or run the linux version and still get to your messages. Regardless, this is deal-breaker for me. If no response from Spotify soon, it's time t...
• 2017-03-08 7:53:50 PM
• 150 Views
• 0 replies
• 1 likes

Re: Inbox and messages

infectionmetal - remove the word 'open' and see if it'll work. 

• Shannahan
• Music Fan
• infectionmetal - remove the word 'open' and see if it'll work. 
• 2017-03-08 7:47:44 PM
• 168 Views
• 0 replies
• 0 likes

Re: Inbox and messages

I can get to them via the link. I just don't show the list like the other person said when they shared the screen cap.

• Shannahan
• Music Fan
• I can get to them via the link. I just don't show the list like the other person said when they shared the screen cap. 
• 2017-03-08 7:47:21 PM
• 182 Views
• 0 replies
• 0 likes

Re: Inbox and messages

Me too! No such thing as messages in my Spotify account.

• infectionmetal
• Casual Listener
• Me too! No such thing as messages in my Spotify account.
• 2017-03-08 7:46:29 PM
• 193 Views
• 0 replies
• 0 likes

Re: Inbox and messages

I get a 404/"Sorry, couldn't find that" message.

• missingrdio
• Music Fan
• I get a 404/"Sorry, couldn't find that" message.
• 2017-03-08 7:42:42 PM
• 212 Views
• 0 replies
• 0 likes

Re: Inbox and messages

you can go to play.spotify.com/messages as long as that still works, because these stupid fools decided to remove a key feature, god knows what else they will "improve".

• Chris_D
• Music Fan
• you can go to play.spotify.com/messages as long as that still works, because these stupid fools decided to remove a key feature, god knows what else they will "improve".
• 2017-03-08 7:37:24 PM
• 90 Views
• 0 replies
• 1 likes