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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1616 Views

0 replies

2 likes

  • 1616 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145383 Views

83 replies

27 likes

  • 145383 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130274 Views

294 replies

22 likes

  • 130274 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10971 Views

1 replies

6 likes

  • 10971 Views
  • 1 replies
  • 6 likes

Random songs in playlist start in the middle of the song

Odd thing that just started happening on my laptop, I was playing songs from the 'Bass Face' playlist and whenever I select to play a song, or a song finishes and goes on to the next one it will more often than not start the song anywhere from 30 sec...

Newbie

Odd thing that just started happening on my laptop, I was playing songs from the 'Bass Face' playlist and whenever I select to play a song, or a song finishes and goes on to the next one it will more...

weinerillan

Casual Listener

6277 Views

5 replies

10 likes

  • 6277 Views
  • 5 replies
  • 10 likes

Spotify Playlist "Martin Garrix House Party" not playing (takes about a minute to start)

Hi All, I have a subscription on the 'Martin Garrix House Party'-playlist and the 'Hardwell's House Party'-playlist. Both are created by Spotify. I have two questions:On my iPhone the play perfectly and the tracks are very nicely mixed together. But,...

Music Fan

Hi All,   I have a subscription on the 'Martin Garrix House Party'-playlist and the 'Hardwell's House Party'-playlist. Both are created by Spotify. I have two questions: On my iPhone the pla...

1237238882

Newbie

1005 Views

4 replies

0 likes

Windows
  • 1005 Views
  • 4 replies
  • 0 likes

spotify desktop app vs sophos utm9 proxy

Hello community,I have a working Sophos UTM9 proxy. THe clients get the proxy configuration via gpo and authenticate against the proxy with SSO. That's work fine. Except spotify dekstop app. It cannot connect using Auto detect settings (which means u...

Roadie

Hello community, I have a working Sophos UTM9 proxy. THe clients get the proxy configuration via gpo and authenticate against the proxy with SSO. That's work fine. Except spotify dekstop app. It can...

waces

Roadie

1311 Views

1 replies

0 likes

Windows
  • 1311 Views
  • 1 replies
  • 0 likes

Windows 10 Facebook login Spotify->Firefox->Spotify FAIL

Ich kann mich schon seit Monaten nicht unter Windows 10 Anmelden, unter Windows 7 hat es Problemlos geklappt. Ich drücke auf den Facebook anmelde Button, er öffnet erfolgreich die Spotify Seite und sagt mir "you may now close the Window", nur leider ...

Gig Goer

Ich kann mich schon seit Monaten nicht unter Windows 10 Anmelden, unter Windows 7 hat es Problemlos geklappt.   Ich drücke auf den Facebook anmelde Button, er öffnet erfolgreich die Spotify Se...

557 Views

0 replies

0 likes

Windows
  • 557 Views
  • 0 replies
  • 0 likes

Single home computer with family accounts

Hello, I have a home computer that acts as a spotify server that I can control and play music through. It is windows 10 and I have spotify always running on it. I am logged in with my account and it works great. The problem is that my wife cannot see...

Newbie

Hello,   I have a home computer that acts as a spotify server that I can control and play music through. It is windows 10 and I have spotify always running on it. I am logged in with my accoun...

SGarofalo808

Casual Listener

508 Views

1 replies

2 likes

Windows
  • 508 Views
  • 1 replies
  • 2 likes

Solved!! can not uninstall Windows App

After working completely fine for half a year, the Spotify desktop application did not start since today. It appears in my taskmanager when I try to open it, but only as a background process.I tried to uninstall/reinstall Spotify, but wasn't able to ...

Casual Listener

After working completely fine for half a year, the Spotify desktop application did not start since today. It appears in my taskmanager when I try to open it, but only as a background process. I trie...

ErikG

Roadie

661 Views

1 replies

0 likes

Windows
  • 661 Views
  • 1 replies
  • 0 likes

Solved!! I can't open Spotify and i can't reinstall or deinstall the Program!

Hello,I tryit to start spotify ... but nothing happends. then i close the process spotify.exe and i try it again. nothing happends a new spotfy.exe process started. i close spotify.exe and webhelper.... .exe. and i've try it again but again nothing h...

Casual Listener

Hello, I tryit to start spotify ... but nothing happends. then i close the process spotify.exe and i try it again. nothing happends a new spotfy.exe process started. i close spotify.exe and webhelpe...

Stricker78

Casual Listener

1602 Views

2 replies

0 likes

Windows
  • 1602 Views
  • 2 replies
  • 0 likes

Solved!! Spotify ne marche plus sous windows 10

Depuis deux jours sur mon pc principal sous windows 10 spotify ne marche plus, j'ai essayé de le retélécharger, de le réinstaller, de redémarrer l'ordinateur... rien n'y fait, le programme ne démarre tout simplement pas. Il tourne néanmoins puisqu'on...

Regular

Depuis deux jours sur mon pc principal sous windows 10 spotify ne marche plus, j'ai essayé de le retélécharger, de le réinstaller, de redémarrer l'ordinateur... rien n'y fait, le programme ne démarre...

Sheugel

Roadie

13516 Views

5 replies

0 likes

Windows
  • 13516 Views
  • 5 replies
  • 0 likes

My sonic studio equalizer stops working at random

Hey guys, I'm a new spotify user and I really enjoy having a good sound when I listen to music. I have high impedance sennheiser headphones and got an asus strix headphone amp for these. It comes with the sonic studio software to fiddle with the soun...

Casual Listener

Hey guys,   I'm a new spotify user and I really enjoy having a good sound when I listen to music. I have high impedance sennheiser headphones and got an asus strix headphone amp for these. It ...

Sybreed

Casual Listener

4823 Views

1 replies

0 likes

Windows
  • 4823 Views
  • 1 replies
  • 0 likes

Taskbar Play/Pause Control MIA in 1.0.47

In ver 1.0.47, the Windows Taskbar controls for Prev, Play/Pause, and Next are no longer displayed. I think this was removed several versions ago, but then put back after multiple [justifiable] complaints. Anyone know when this feature might be put b...

Casual Listener

In ver 1.0.47, the Windows Taskbar controls for Prev, Play/Pause, and Next are no longer displayed.  I think this was removed several versions ago, but then put back after multiple [justifiable]...

CaptainK69

Casual Listener

926 Views

3 replies

0 likes

Windows
  • 926 Views
  • 3 replies
  • 0 likes

Can't play the current song

Hi allAfter 10-15 minutes listening music with premium spotify. A blue pop-up shows up above with this message: "Can't play the current song" This is only happening on my laptop and it started this morning, my other devices are working fine. I've uni...

Casual Listener

Hi all After 10-15 minutes listening music with premium spotify. A blue pop-up shows up above with this message: "Can't play the current song"   This is only happening on my laptop and it sta...

ErikG

Roadie

318 Views

1 replies

1 likes

Windows
  • 318 Views
  • 1 replies
  • 1 likes

Sharing playlists with friends

Hi there! I've recently sent a public playlist to a friend (whom I'm friends with on Facebook) but Spotify did not notify her that she was sent the playlist. - There was no notification by email or any sort of notification within the desktop app on t...

Casual Listener

Hi there!   I've recently sent a public playlist to a friend (whom I'm friends with on Facebook) but Spotify did not notify her that she was sent the playlist.   - There was no not...

iamnaz

Casual Listener

1460 Views

1 replies

2 likes

Windows
  • 1460 Views
  • 1 replies
  • 2 likes

iPhone 4s Spotify app crashing; music disappearing; redownload process wont save

music randomly deleted off of phone, app crashes everytime it tries to redownload songs, and then it starts over every time i open the app back up. stuck in a loop. I'm not sure if it's my dinosaur iPhone 4s or the Spotify app itself but there seems ...

Casual Listener

music randomly deleted off of phone, app crashes everytime it tries to redownload songs, and then it starts over every time i open the app back up. stuck in a loop.   I'm not sure if it's my d...

428 Views

0 replies

0 likes

Windows
  • 428 Views
  • 0 replies
  • 0 likes

Radio and Daily mix like buttons are on opposite sides

Why are the like/upvote buttons opposite for the radio and daily mixes? Daily mix like is on the left and radio upvote is on the right. It results in a lot accidental liked/disliked songs. Please fix.

Newbie

Why are the like/upvote buttons opposite for the radio and daily mixes? Daily mix like is on the left and radio upvote is on the right. It results in a lot accidental liked/disliked songs. Please fix.

MartinStoichkov

Community Legend

322 Views

1 replies

0 likes

Windows
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't open. No error messages, just does nothing. Can't even uninstall.

When I click to open spotify, my cursor changes into the loading cursor, and that's it. The same thing happens when I try to uninstall spotify. I've tried practically everything from posts similar to mine, but nothing has worked so far. Please help! ...

Casual Listener

When I click to open spotify, my cursor changes into the loading cursor, and that's it. The same thing happens when I try to uninstall spotify. I've tried practically everything from posts similar to...

jmfiola

Casual Listener

21062 Views

5 replies

1 likes

Windows
  • 21062 Views
  • 5 replies
  • 1 likes

Superuser Contribution it wont download properly - says spotify is running

i downloaded it before and it worked, but then it stopped working (wouldn't open) so i deleted it and tried to re-download it. now each time i have tried it says that spotify is already running so it won't work - any suggestions?

Newbie

i downloaded it before and it worked, but then it stopped working (wouldn't open) so i deleted it and tried to re-download it. now each time i have tried it says that spotify is already running so it...

JulianA_Bogota

Roadie

276 Views

1 replies

0 likes

Windows
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 1.0.47.13 won't start (windows7)

Hi, Since this weekend my spotify won't start on Windows 7.Can't even uninstall the software. Processes get started but seems to hang and take 25% CPU power constantly. Spotify version: 1.0.47.13.gd8e05b1f Does any one have an idea how to resolve thi...

Casual Listener

Hi,   Since this weekend my spotify won't start on Windows 7. Can't even uninstall the software.   Processes get started but seems to hang and take 25% CPU power constantly.   S...

ruudstraver

Casual Listener

545 Views

1 replies

0 likes

Windows
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not launching

So I recently had a very annoying problem in Spotify and I find myself not able to see spotify launched. First I opened Task Manager and I found a spotify app running in the backround I tried to close it and open Spotify after that I went to Spotify'...

Casual Listener

So I recently had a very annoying problem in Spotify and I find myself not able to see spotify launched. First I opened Task Manager and I found a spotify app running in the backround I tried to...

ruudstraver

Casual Listener

16886 Views

1 replies

0 likes

Windows
  • 16886 Views
  • 1 replies
  • 0 likes

Latest version of the Spotify desktop app for windows will not open.

My Spotify hasn't been opening for the last few days. So today I tried installing Spotify off a setup file I already had from a year ago. It worked! But I wanted the latest vesion again (last update before the problem was when the daily mixes came ou...

Regular

My Spotify hasn't been opening for the last few days. So today I tried installing Spotify off a setup file I already had from a year ago. It worked! But I wanted the latest vesion again (last update ...

tyronliljon

Regular

612 Views

1 replies

0 likes

Windows
  • 612 Views
  • 1 replies
  • 0 likes