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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1600 Views

0 replies

2 likes

  • 1600 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145296 Views

83 replies

27 likes

  • 145296 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130107 Views

294 replies

22 likes

  • 130107 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10969 Views

1 replies

6 likes

  • 10969 Views
  • 1 replies
  • 6 likes

Solved!! Can't run or un/reinstall!

Hey y'all, I updated to the most recent version of Spotify last week, and since then I haven't been able to run it, like, at all. It shows up in Task Manager but doesn't actually open. Whenever I try and uninstall it via the Control Panel, it just tr...

Casual Listener

Hey y'all, I updated to the most recent version of Spotify last week, and since then I haven't been able to run it, like, at all. It shows up in Task Manager but doesn't actually open. Whenever I try...

jakkuraba

Newbie

23454 Views

14 replies

0 likes

Windows
  • 23454 Views
  • 14 replies
  • 0 likes

Spotify is running in background processes.

I'm not sure if this has happened since an update, but when i click to open Spotify up from my Window's task bar nothing happens, so i checked Task Manager and it's running as a background process. I've tried un and reinstalling, it hasn't helped...W...

Newbie

I'm not sure if this has happened since an update, but when i click to open Spotify up from my Window's task bar nothing happens, so i checked Task Manager and it's running as a background process. I...

ErikG

Roadie

3575 Views

1 replies

0 likes

Windows
  • 3575 Views
  • 1 replies
  • 0 likes

Spotify won´t play any song

Every time I try to play any song, Spotify will say that the song is not available, and that i can upload the file for it. I have tried uninstalling and reinstalling the desktop app twice. Any ideas of what is happening and how can I solve this probl...

Newbie

Every time I try to play any song, Spotify will say that the song is not available, and that i can upload the file for it. I have tried uninstalling and reinstalling the desktop app twice. Any ideas ...

267 Views

0 replies

0 likes

Windows
  • 267 Views
  • 0 replies
  • 0 likes

Library won't show all my saved songs (Windows)

I have a saved library of a couple hundred songs. When I browse my library on Spotify desktop, only about 15 of those songs appear, the rest do not show up. On my phone it works fine and I can see all my songs.

Newbie

I have a saved library of a couple hundred songs. When I browse my library on Spotify desktop, only about 15 of those songs appear, the rest do not show up. On my phone it works fine and I can see al...

MartinStoichkov

Community Legend

3203 Views

1 replies

2 likes

Windows
  • 3203 Views
  • 1 replies
  • 2 likes

Do any spotify developers visit this site? Help with missing preferences menu - Windows 7

Greetings - i truly need some assistance from a spotify windows developer I have been having provlems with Spotify Menus on my windows 7 64bit SP1 and I believe that if a developer was reviewing it would be an easy fix. Specifically, my edit menu onl...

Regular

Greetings - i truly need some assistance from a spotify windows developer 🙂   I have been having provlems with Spotify Menus on my windows 7 64bit SP1 and I believe that if a developer was re...

drosenth

Regular

755 Views

1 replies

0 likes

Windows
  • 755 Views
  • 1 replies
  • 0 likes

Solved!! Followers

Hey there,How does the "followers" system work on Spotify and why might I not have any? I discovered Spotify pretty early on and have been a huge fan and regular user ever since. However, I don't know if I've misunderstood how to use the features or ...

Casual Listener

Hey there, How does the "followers" system work on Spotify and why might I not have any?   I discovered Spotify pretty early on and have been a huge fan and regular user ever since. However, ...

MartinStoichkov

Community Legend

697 Views

3 replies

0 likes

Windows
  • 697 Views
  • 3 replies
  • 0 likes

spotify on Windows is just a white screen

every time i try to run spotify i get a white screen and then spotify closes

Newbie

every time i try to run spotify i get a white screen and then spotify closes

itu_

Community Legend

2000 Views

1 replies

0 likes

Windows
  • 2000 Views
  • 1 replies
  • 0 likes

Silent album

Tried to listen to Sundancer by The Fumes and all the tracks, bar one, are silent. Not a hardware or software issue as everything else plays fine...

Visitor

Tried to listen to Sundancer by The Fumes and all the tracks, bar one, are silent. Not a hardware or software issue as everything else plays fine...

user-removed

Not applicable

568 Views

2 replies

0 likes

Windows
  • 568 Views
  • 2 replies
  • 0 likes

"Stop" Media keyboard function does not return to start of track

Hi all, I have noticed that Spotify does not have a "Stop" track function built in. My keyboard has the usual media keys i.e. Play/Pause, Stop, Skip Back, Skip Forward, but I have noticed however when I press the "Stop" media key Spotify does not ret...

Casual Listener

Hi all,   I have noticed that Spotify does not have a "Stop" track function built in. My keyboard has the usual media keys i.e. Play/Pause, Stop, Skip Back, Skip Forward, but I have notic...

Unradelic

Music Fan

638 Views

4 replies

0 likes

Windows
  • 638 Views
  • 4 replies
  • 0 likes

Help system sucks

Why is there no way to contact Spotify? I've been looking for over an hour. All my playlists have disappeared and i can't get any help. No one has answered my question about it. Don't the people at spotify care? Don't they want to take responsibility...

Casual Listener

Why is there no way to contact Spotify? I've been looking for over an hour. All my playlists have disappeared and i can't get any help. No one has answered my question about it. Don't the people at s...

MichaelJerzak

Composer

298 Views

1 replies

0 likes

Windows
  • 298 Views
  • 1 replies
  • 0 likes

HELPPPPPP!!!!!!!! Black screen of death (windows 10)!!!!!!!!!!

HELP!!!!!!! Since installing spotify on my laptop i keep getting the black screen of death. I've turned off hardwear accerlation and still getting it constantly. I even got it after uninstalling spotify!!! Help!!!!!!!!!! This is making it impossible ...

Casual Listener

HELP!!!!!!! Since installing spotify on my laptop i keep getting the black screen of death. I've turned off hardwear accerlation and still getting it constantly. I even got it after uninstalling spot...

kirashi

Community Legend

2233 Views

5 replies

0 likes

Windows
  • 2233 Views
  • 5 replies
  • 0 likes

I want my computer to NOT download albums I save on my phone

Hi there, I have Spotify on my iPhone 6 and Windows laptop (same account). My laptop does not have much space, so when I save albms to offline mode on my phone, I want my computer to not save these albums. If I remove them from offline mode on my com...

Newbie

Hi there,   I have Spotify on my iPhone 6 and Windows laptop (same account). My laptop does not have much space, so when I save albms to offline mode on my phone, I want my computer to not sav...

219 Views

0 replies

0 likes

Windows
  • 219 Views
  • 0 replies
  • 0 likes

I forgot username and password to my premium account

I Tried to reset my password by typing in my username that i used to create the account ... but the 'reset password' email is not showing up.. is it possible to reset it with a different email account?

Visitor

I Tried to reset my password by typing in my username that i used to create the account ... but the 'reset password' email is not showing up.. is it possible to reset it with a different email accoun...

471 Views

0 replies

0 likes

Windows
  • 471 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mobile phone random play when using my PC.

A new issue has arose today and that is that while listening to a song on my computer on the application, my phone will randomly start playing a random song. I was listening to Flume and then my phone started playing Kasabian. Thus stopping the PC ap...

Newbie

A new issue has arose today and that is that while listening to a song on my computer on the application, my phone will randomly start playing a random song. I was listening to Flume and then my phon...

STBoarder

Casual Listener

501 Views

2 replies

1 likes

Windows
  • 501 Views
  • 2 replies
  • 1 likes

Spotify automaticly lowers volume when watching a video in the browser

Since today spotify automaticly lowers the volume of the song being played when it discovers a video being played in my browser.I can't seem to find a way to turn this off.Is there a way to turn this off or is there a work around since this is rather...

Regular

Since today spotify automaticly lowers the volume of the song being played when it discovers a video being played in my browser. I can't seem to find a way to turn this off. Is there a way to turn ...

kaasknak

Regular

286 Views

1 replies

0 likes

Windows
  • 286 Views
  • 1 replies
  • 0 likes

ALL playlists gone

I opened spotify today to find that all my playlists are missing. All i have is the option to create my first playlist... They are all missing on my phone too, so it's not just the computer. tried relogging spotify. Any ideas?

Casual Listener

I opened spotify today to find that all my playlists are missing. All i have is the option to create my first playlist... They are all missing on my phone too, so it's not just the computer. tried re...

540 Views

0 replies

0 likes

Windows
  • 540 Views
  • 0 replies
  • 0 likes

Initial Load Time Unacceptable (Windows Desktop)

Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web browser, hop on youtube, do a search, rifle through results, and ...

Newbie

Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web brow...

Gerrie1

Newbie

662 Views

1 replies

4 likes

Windows
  • 662 Views
  • 1 replies
  • 4 likes

Premium Family, spotify connect

Recently I upgraded my Spotify account to Family Premium. I use Spotify Connect to play through a Gramofon, but the device is not available in the Windows Desktop Apps of my family members. The option is greyed out. So it looks like I only can use Sp...

Newbie

Recently I upgraded my Spotify account to Family Premium. I use Spotify Connect to play through a Gramofon, but the device is not available in the Windows Desktop Apps of my family members. The optio...

610 Views

0 replies

1 likes

Windows
  • 610 Views
  • 0 replies
  • 1 likes