Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137282 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137282 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53527 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53527 Views
  • 0 replies
  • 33 likes

Password

A message just received by email from Spotifi starts "Hi" and then my password instead of my name??? Also, at the top left of the "Help" page (and other pages such as this one) is my password instead of my name. Is this correct? Can others see that p...

  • Casual Listener
  • A message just received by email from Spotifi starts "Hi" and then my password instead of my name??? Also, at the top left of the "Help" page (and other pages such as this one) is my password in...
  • user-removed
  • Not applicable
  • 212 Views
  • 3 replies
  • 0 likes
  • Windows
  • 212 Views
  • 3 replies
  • 0 likes

Only first 184 tracks are shown with HTTP URL

If I open the HTTP URL then I only see the first 184 tracks of a playlist. I used the latest version of the Spotify desktop for Windows application. I copied the HTTP URL from a playlist that contains 700+ tracks. The very same problem applies for al...

  • Visitor
  • If I open the HTTP URL then I only see the first 184 tracks of a playlist.   I used the latest version of the Spotify desktop for Windows application. I copied the HTTP URL from a playlist t...
  • rderocle
  • Newbie
  • 260 Views
  • 2 replies
  • 0 likes
  • Windows
  • 260 Views
  • 2 replies
  • 0 likes

Browse available in free account, but not in premium account

I have a premium account and a free account, when I log out of my premimum account in the windows desktop app version 0.9.6 and log into my free account i have the browse tab. But in my premium account I do not. What is going on? How come I pay for s...

  • Roadie
  • I have a premium account and a free account, when I log out of my premimum account in the windows desktop app version 0.9.6 and log into my free account i have the browse tab. But in my premium accou...
  • ThaSnapDragon
  • Roadie
  • 266 Views
  • 4 replies
  • 0 likes
  • Windows
  • 266 Views
  • 4 replies
  • 0 likes

Overwritten account

My first account was created with facebook and only facebook. I had not put any additional info, like new password or other account name. Few weeks ago I received and account from a friend of mine with a Spotify Premium on it, so I figured out I coul...

  • Casual Listener
  • My first account was created with facebook and only facebook. I had not put any additional info, like new password or other account name. Few weeks ago I received and account from a friend of mine wi...
  • Christoffer
  • Community Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • Windows
  • 246 Views
  • 3 replies
  • 0 likes

What happened to 'artists' button?

When I use Spotify I like to click on the artists button and browse artists I like until I see one I want to listen to and then browse their discography. It's great, the tile setup of each artist gives me a good visual interface that makes it easy to...

  • Gig Goer
  • When I use Spotify I like to click on the artists button and browse artists I like until I see one I want to listen to and then browse their discography. It's great, the tile setup of each artist giv...
  • Joe
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Windows
  • 228 Views
  • 1 replies
  • 0 likes

Custom Thumbnail

I am hoping someone knows how to create a custom thumbnail on a playlist I have the fastest growing Grunge playlist: Seattle Grunge if you're interested. A quick search of grunge on spotify puts this playlist at the top. The next 4 playlists have cus...

  • Music Fan
  • I am hoping someone knows how to create a custom thumbnail on a playlist   I have the fastest growing Grunge playlist:   Seattle Grunge if you're interested.   A quick...
  • GenestealerUK
  • Music Fan
  • 3110 Views
  • 4 replies
  • 1 likes
  • Windows
  • 3110 Views
  • 4 replies
  • 1 likes

Solved!! Won't shuffle albums

Good Morning, I'm having an issue where i have shuffle selected and it shuffles just fine the playlists i've created. But everytime i go to ANY album. Playing Biffy Clyro's Opposoties right now and it only plays that album from top to bottom, doesn't...

  • Casual Listener
  • Good Morning,    I'm having an issue where i have shuffle selected and it shuffles just fine the playlists i've created.    But everytime i go to ANY album. Playing Biffy Clyr...
  • Ashlock
  • Casual Listener
  • 7393 Views
  • 9 replies
  • 0 likes
  • Windows
  • 7393 Views
  • 9 replies
  • 0 likes

Mediabuttons on keyboard stopped working

Hi, Couple days ago my mediabuttons on my keyboard stopped working with spotify, I've tried to reinstall my keyboard and reinstalled spotify. Still doesn't work. The buttons DO work in Windows Media Player but not in Spotify, what can the problem be?...

  • Casual Listener
  • Hi,   Couple days ago my mediabuttons on my keyboard stopped working with spotify, I've tried to reinstall my keyboard and reinstalled spotify. Still doesn't work.   The buttons DO ...
  • tobiasberget
  • Casual Listener
  • 2038 Views
  • 2 replies
  • 0 likes
  • Windows
  • 2038 Views
  • 2 replies
  • 0 likes

Better guidelines and contracts with artists and publishers

I've complained about this before (see: http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Strange-things-going-on-with-the-Spotify-database/m-p/487240#M56046 ) and I'm seriously getting irritated with songs or artists suddenly changing in de...

  • Music Fan
  • I've complained about this before (see: http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Strange-things-going-on-with-the-Spotify-database/m-p/487240#M56046 ) and I'm seriously getting irri...
  • Peter__
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Linux
    Mac
    Windows
  • 334 Views
  • 1 replies
  • 0 likes

Local files in a Public playlist not available to others

As a FREE member I realize I can not play my playlists on a mobile device, this does not pertain to me. What I want to do is be able to make my public playlists that contain local files playable to my friends. Doesn't Spotify work with some service l...

  • Regular
  • As a FREE member I realize I can not play my playlists on a mobile device, this does not pertain to me.     What I want to do is be able to make my public playlists that conta...
  • Joe
  • Community Legend
  • 12610 Views
  • 8 replies
  • 0 likes
  • Windows
  • 12610 Views
  • 8 replies
  • 0 likes

Solved!! Stops playing for about 5 seconds every 5 minutes

For about 2 weeks ago spotify has started to act really irritating. Every 5-10 minutes spotify stops playing music for 5-10 seconds. Maybe its the buffer that's empty I don't now. There's no problem with my connection, I can watch all "play" services...

  • Regular
  • For about 2 weeks ago spotify has started to act really irritating. Every 5-10 minutes spotify stops playing music for 5-10 seconds. Maybe its the buffer that's empty I don't now. There's no problem ...
  • user-removed
  • Not applicable
  • 571 Views
  • 3 replies
  • 0 likes
  • Windows
  • 571 Views
  • 3 replies
  • 0 likes

Solved!! Advertisement even though I have remium

So, Just now I saw this ad when I opened spotify: Can I fix this? Thanks

Untitled.png
  • Casual Listener
  • So, Just now I saw this ad when I opened spotify:       Can I fix this?   Thanks 🙂
  • eff
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • Windows
  • 425 Views
  • 2 replies
  • 0 likes

Top Lists not showing

I have tried: Tested all countries and the "for me"/ "everywhere" options Log out / in Turn off / on Reinstall Still not working. What to do next?

  • Casual Listener
  • I have tried: Tested all countries and the "for me"/ "everywhere" options Log out / in Turn off / on Reinstall   Still not working.   What to do next?
  • Peter__
  • Community Legend
  • 2871 Views
  • 7 replies
  • 0 likes
  • Windows
  • 2871 Views
  • 7 replies
  • 0 likes

Coping more than one file

Why I can't open the containing folder of more than one file? Basically I made a playlist and I want to copy all this songs to separate folder but seems to it's impossible. I tried to export playlist to winamp and copy from wmp but I gave up. Spotify...

  • Newbie
  • Why I can't open the containing folder of more than one file? Basically I made a playlist and I want to copy all this songs to separate folder but seems to it's impossible. I tried to export playlist...
  • Josh
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Windows
  • 241 Views
  • 1 replies
  • 0 likes

Banner

Kinda tired of the R. Kelly banner on my discover spotify. I'm sure that there are some who are excited about seeing an orgy when they open their spotify, but I'm not. I realize that they are paid advertising, but can we move that ad right along?

  • Visitor
  • Kinda tired of the R. Kelly banner on my discover spotify. I'm sure that there are some who are excited about seeing an orgy when they open their spotify, but I'm not. I realize that they are paid ad...
  • Josh
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Windows
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! No scrobbling to last.fm

Hi, scrobbling to last.fm is not more working (Windows 7). "No contact to Server: Error 1718772999" What can I do? Best regards, Patrick

  • Casual Listener
  • Hi,   scrobbling to last.fm is not more working (Windows 7). "No contact to Server: Error 1718772999"   What can I do?   Best regards, Patrick
  • AssMan
  • Casual Listener
  • 309 Views
  • 1 replies
  • 0 likes
  • Windows
  • 309 Views
  • 1 replies
  • 0 likes

Mess in artist's page

Hi, Just wanted to report 'a bug', that spotify wrongly displays a site for 'Warsaw National Philharmonic Orchestera' - look at the top songs and tiles of albums. I tried restaring computer and spotify itself, the problem is still there. I use Window...

mess
  • Newbie
  • Hi,   Just wanted to report 'a bug', that spotify wrongly displays a site for 'Warsaw National Philharmonic Orchestera' - look at the top songs and tiles of albums. I tried restaring compute...
  • Peter__
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Windows
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Bug Report: Wrong version of a song

Sorry--I know this probably isn't the proper place for this but I wasn't sure where else to put it. I was doing some comparative listening of the Sweeney Todd albums this evening and noticed that, on the 2006 revival album, track 5 on the second disk...

  • Newbie
  • Sorry--I know this probably isn't the proper place for this but I wasn't sure where else to put it.   I was doing some comparative listening of the Sweeney Todd albums this evening and notic...
  • Peter__
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Windows
  • 354 Views
  • 1 replies
  • 0 likes

activity from years ago?

Can I see my own, or a friends activity from about a year and a half ago? We listened to a couple cool bands, but never added them to a playlist and forgot their name

  • Casual Listener
  • Can I see my own, or a friends activity from about a year and a half ago?  We listened to a couple cool bands, but never added them to a playlist and forgot their name 😞
  • Rollo_
  • Roadie
  • 280 Views
  • 4 replies
  • 0 likes
  • Windows
  • 280 Views
  • 4 replies
  • 0 likes