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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2373 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154718 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

147764 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11466 Views

1 replies

6 likes

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spotify on Windows is just a white screen

every time i try to run spotify i get a white screen and then spotify closes

Newbie

every time i try to run spotify i get a white screen and then spotify closes

itu_

Community Legend

2034 Views

1 replies

0 likes

Windows
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Silent album

Tried to listen to Sundancer by The Fumes and all the tracks, bar one, are silent. Not a hardware or software issue as everything else plays fine...

Visitor

Tried to listen to Sundancer by The Fumes and all the tracks, bar one, are silent. Not a hardware or software issue as everything else plays fine...

user-removed

Not applicable

599 Views

2 replies

0 likes

Windows
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"Stop" Media keyboard function does not return to start of track

Hi all, I have noticed that Spotify does not have a "Stop" track function built in. My keyboard has the usual media keys i.e. Play/Pause, Stop, Skip Back, Skip Forward, but I have noticed however when I press the "Stop" media key Spotify does not ret...

Casual Listener

Hi all,   I have noticed that Spotify does not have a "Stop" track function built in. My keyboard has the usual media keys i.e. Play/Pause, Stop, Skip Back, Skip Forward, but I have notic...

Unradelic

Music Fan

685 Views

4 replies

0 likes

Windows
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  • 4 replies
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Help system sucks

Why is there no way to contact Spotify? I've been looking for over an hour. All my playlists have disappeared and i can't get any help. No one has answered my question about it. Don't the people at spotify care? Don't they want to take responsibility...

Casual Listener

Why is there no way to contact Spotify? I've been looking for over an hour. All my playlists have disappeared and i can't get any help. No one has answered my question about it. Don't the people at s...

MichaelJerzak

Composer

326 Views

1 replies

0 likes

Windows
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HELPPPPPP!!!!!!!! Black screen of death (windows 10)!!!!!!!!!!

HELP!!!!!!! Since installing spotify on my laptop i keep getting the black screen of death. I've turned off hardwear accerlation and still getting it constantly. I even got it after uninstalling spotify!!! Help!!!!!!!!!! This is making it impossible ...

Casual Listener

HELP!!!!!!! Since installing spotify on my laptop i keep getting the black screen of death. I've turned off hardwear accerlation and still getting it constantly. I even got it after uninstalling spot...

kirashi

Community Legend

2299 Views

5 replies

0 likes

Windows
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  • 5 replies
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I want my computer to NOT download albums I save on my phone

Hi there, I have Spotify on my iPhone 6 and Windows laptop (same account). My laptop does not have much space, so when I save albms to offline mode on my phone, I want my computer to not save these albums. If I remove them from offline mode on my com...

Newbie

Hi there,   I have Spotify on my iPhone 6 and Windows laptop (same account). My laptop does not have much space, so when I save albms to offline mode on my phone, I want my computer to not sav...

233 Views

0 replies

0 likes

Windows
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I forgot username and password to my premium account

I Tried to reset my password by typing in my username that i used to create the account ... but the 'reset password' email is not showing up.. is it possible to reset it with a different email account?

Visitor

I Tried to reset my password by typing in my username that i used to create the account ... but the 'reset password' email is not showing up.. is it possible to reset it with a different email accoun...

478 Views

0 replies

0 likes

Windows
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Superuser Contribution Mobile phone random play when using my PC.

A new issue has arose today and that is that while listening to a song on my computer on the application, my phone will randomly start playing a random song. I was listening to Flume and then my phone started playing Kasabian. Thus stopping the PC ap...

Newbie

A new issue has arose today and that is that while listening to a song on my computer on the application, my phone will randomly start playing a random song. I was listening to Flume and then my phon...

STBoarder

Casual Listener

516 Views

2 replies

1 likes

Windows
  • 516 Views
  • 2 replies
  • 1 likes

Spotify automaticly lowers volume when watching a video in the browser

Since today spotify automaticly lowers the volume of the song being played when it discovers a video being played in my browser.I can't seem to find a way to turn this off.Is there a way to turn this off or is there a work around since this is rather...

Regular

Since today spotify automaticly lowers the volume of the song being played when it discovers a video being played in my browser. I can't seem to find a way to turn this off. Is there a way to turn ...

kaasknak

Regular

318 Views

1 replies

0 likes

Windows
  • 318 Views
  • 1 replies
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ALL playlists gone

I opened spotify today to find that all my playlists are missing. All i have is the option to create my first playlist... They are all missing on my phone too, so it's not just the computer. tried relogging spotify. Any ideas?

Casual Listener

I opened spotify today to find that all my playlists are missing. All i have is the option to create my first playlist... They are all missing on my phone too, so it's not just the computer. tried re...

552 Views

0 replies

0 likes

Windows
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Initial Load Time Unacceptable (Windows Desktop)

Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web browser, hop on youtube, do a search, rifle through results, and ...

Newbie

Simple fact. If I am struck by an urge to listen to a specific song, waiting for the Windows Desktop App has become a painfully slow experience. It is MUCH quicker for me to open a web brow...

Gerrie1

Newbie

684 Views

1 replies

4 likes

Windows
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Premium Family, spotify connect

Recently I upgraded my Spotify account to Family Premium. I use Spotify Connect to play through a Gramofon, but the device is not available in the Windows Desktop Apps of my family members. The option is greyed out. So it looks like I only can use Sp...

Newbie

Recently I upgraded my Spotify account to Family Premium. I use Spotify Connect to play through a Gramofon, but the device is not available in the Windows Desktop Apps of my family members. The optio...

620 Views

0 replies

1 likes

Windows
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  • 0 replies
  • 1 likes

Spotify problems in playing

Goo day, asking for help for the following problem. I log in regularly but i can't play any songs. When I start clicking on the play button it scrolls down to the end of the list and it simply doesn't play .... or there's a pop up telling me that the...

Newbie

Goo day,  asking for help for the following problem.  I log in regularly but i can't play any songs.  When I start clicking on the play button it scrolls down to the end of the list...

foxtrails485

Casual Listener

321 Views

1 replies

0 likes

Windows
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  • 1 replies
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Whole song is not loaded to Spotify

Hello, I have run into this problem quite a number of times over the last months: Only part of a composition or song is loaded to spotify (say 48 seconds of a 4.5min song). For example, https://open.spotify.com/track/5P8BsKkfaWf8IA4KmtFU0c - only 55 ...

Casual Listener

Hello,   I have run into this problem quite a number of times over the last months:  Only part of a composition or song is loaded to spotify (say 48 seconds of a 4.5min song).  For e...

isaacpepp

Casual Listener

518 Views

2 replies

0 likes

Windows
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Solved!! a deinstall not possible and error code 17!

After i updated Spotify 26.01.2017 I couldn't start it anymore. Then i tried to deinstall it, but that wasn't possible. It gets only stuck in the "deinstall process"! I have tried the safe mode thing, but it didn't work too. Can someone please help m...

Casual Listener

After i updated Spotify 26.01.2017 I couldn't start it anymore. Then i tried to deinstall it, but that wasn't possible. It gets only stuck in the "deinstall process"! I have tried the safe mode thing...

idyllicunicorn

Newbie

953 Views

3 replies

1 likes

Windows
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  • 3 replies
  • 1 likes

Icons in sidebar missing

Noticed after update to 1.0.47.13.gd8e05b1f that icons of functions like "Browse", "Radio" and "Your music" are missing in the left sidebar in windows desktop client. Is that a bug or is it a feature implemented intentionally in the newer version? I ...

Newbie

Noticed after update to 1.0.47.13.gd8e05b1f  that icons of functions like "Browse", "Radio" and "Your music" are missing in the left sidebar in windows desktop client.   Is that a bu...

303 Views

0 replies

1 likes

Windows
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Solved!! Why do you remove tracks that we're available before?

HiWhy are you removing tracks that previously was playable? For instance, there is one track that I really love that I have in my favorites, but can no longer play. It's this one;https://open.spotify.com/track/22rKL7QSNs9dnkErc6Jb5yWhy is it removed/...

Regular

Hi Why are you removing tracks that previously was playable? For instance, there is one track that I really love that I have in my favorites, but can no longer play. It's this one; https://open...

zipmiX

Regular

1423 Views

2 replies

0 likes

Windows
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Solved!! Change Song Order on Playlist?

How do I change song order within a playlist?  (Desktop and Android)

Casual Listener

How do I change song order within a playlist?  (Desktop and Android)

HopperGoLightly

Casual Listener

128238 Views

13 replies

1 likes

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  • 13 replies
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Clicking artist says "Can't be found" but I can play their music saved in my playlist just fine

So I was trying to look up some of the artists whose songs I've saved to some playlists. I was mainly curious to see if their Spotify artist page would name the genre of music they make. So I clicked ODESZA from who I saved a few songs, but Spotify t...

Casual Listener

So I was trying to look up some of the artists whose songs I've saved to some playlists. I was mainly curious to see if their Spotify artist page would name the genre of music they make.   So ...

206 Views

0 replies

0 likes

Windows
  • 206 Views
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