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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39220 Views
  • 75 replies
  • 26 likes
  • 39220 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67296 Views
  • 265 replies
  • 21 likes
  • 67296 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144690 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144690 Views
  • 0 replies
  • 26 likes

Old library to Spotify

Hi!Before starting this topic, I apologize if this question has already asked before, and to clarify that I am not talking about importing music from my local files (media player, downloads nor library) to the app. OK! Before Spotify, all my music wa...

  • Regular
  • Hi! Before starting this topic, I apologize if this question has already asked before, and to clarify that I am not talking about importing music from my local files (media player, downloads nor lib...
  • 213 Views
  • 0 replies
  • 1 likes
  • Windows
  • 213 Views
  • 0 replies
  • 1 likes

Song name is translated when put in Up Next or a playlist

This song: https://open.spotify.com/track/6CsMd91gWWntqjZfXAScWeWhen I view the album, it shows up as Dream Lantern, but when I move it to a playlist or Up Next, it become Yumetourou. This happens on Windows desktop and Android mobile. I would apprec...

  • Casual Listener
  • This song: https://open.spotify.com/track/6CsMd91gWWntqjZfXAScWe When I view the album, it shows up as Dream Lantern, but when I move it to a playlist or Up Next, it become Yumetourou. This hap...
  • 183 Views
  • 0 replies
  • 0 likes
  • Windows
  • 183 Views
  • 0 replies
  • 0 likes

Ridiculous color scheme, and can't find way to change

I have been putting it off for a while, but I just tried to find a way to change this horrible color scheme and can't find anything. I mean, finding scroll bars and such shouldn't take more time than searching for a song. I am pretty sure if I wasn't...

  • Regular
  • I have been putting it off for a while, but I just tried to find a way to change this horrible color scheme and can't find anything. I mean, finding scroll bars and such shouldn't take more time than...
  • rmspot
  • Regular
  • 2575 Views
  • 6 replies
  • 2 likes
  • Windows
  • 2575 Views
  • 6 replies
  • 2 likes

Superuser Contribution Shuffle is Broken!

This is so annoying,Everytime I play my "songs" playlist it only shuffles up the latest 20 trakcs based on how the playlist is sorted by, so for example if I sort the playlist by artist name, the only songs it will play are artists that begin with A ...

  • Newbie
  • This is so annoying, Everytime I play my "songs" playlist it only shuffles up the latest 20 trakcs based on how the playlist is sorted by, so for example if I sort the playlist by artist name, the o...
  • Maria_B
  • Moderator
  • 390 Views
  • 1 replies
  • 1 likes
  • Windows
  • 390 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music plays on phone simultaneously while using desktop app

This has been happening for at least the past week or so, but when I start playing on song on the desktop app, my phone will also start playing the song. If I click the "Devices Available" it shows as Listening on This Computer. The music will stop p...

  • Newbie
  • This has been happening for at least the past week or so, but when I start playing on song on the desktop app, my phone will also start playing the song. If I click the "Devices Available" it shows a...
  • Maria_B
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • Windows
  • 206 Views
  • 1 replies
  • 0 likes

Song glitched?

Some of the songs I use, only work on my phone and not on my computer. Is this fixable?

  • Newbie
  • Some of the songs I use, only work on my phone and not on my computer. Is this fixable?
  • 152 Views
  • 0 replies
  • 0 likes
  • Windows
  • 152 Views
  • 0 replies
  • 0 likes

Não consigo instalar Spotfy no laptop

Tinha o Spotfy funcionando normal no meu laptop Windows 10. Começou a parar a reprodução e vir a mensagem que não era possível reproduzir a música no momento. Desinstalei e agora não consigo reinstalar. Demora e vem a mensagem que não estou conectado...

  • Newbie
  • Tinha o Spotfy funcionando normal no meu laptop Windows 10. Começou a parar a reprodução e vir a mensagem que não era possível reproduzir a música no momento.  Desinstalei e agora não consigo r...
  • 305 Views
  • 0 replies
  • 0 likes
  • Windows
  • 305 Views
  • 0 replies
  • 0 likes

Dragging songs around the application

Spotify version: 1.0.48.103.g15edf1ecWindows version: 10, 64 bit Dragging tracks in the applications seems to be broken, no adorner is attached to the mouse upon drag, and track isn't added to destination Broken functionality includesbut is not limit...

  • Casual Listener
  • Spotify version: 1.0.48.103.g15edf1ec Windows version: 10, 64 bit   Dragging tracks in the applications seems to be broken, no adorner is attached to the mouse upon drag, and track isn't...
  • Julian
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • dragging
    tracks
    Windows
  • 422 Views
  • 1 replies
  • 0 likes

Error 101 & "offline"

Hey guys! I've had an ongoing issue for a couple of days now and it's getting annoying! I use Windows 10 and I've had Spotify for a while; it's been running smoothly. The other day I turned on my laptop and Spotify said it was "offline" even though I...

  • Newbie
  • Hey guys!  I've had an ongoing issue for a couple of days now and it's getting annoying! I use Windows 10 and I've had Spotify for a while; it's been running smoothly.  The other day I tu...
  • ErikG
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • Windows
  • 302 Views
  • 1 replies
  • 0 likes

Can´t open or delete Spotify

Hey guys, yesterday i tried to open Spotify .... double click....... nothing happend. I watched at the taskmanager and it seems that Spotify is open but not showed by my Pc. If i try to uninstall my pc is telling me that the programm is still running...

  • Newbie
  • Hey guys,   yesterday i tried to open Spotify .... double click....... nothing happend. I watched at the taskmanager and it seems that Spotify is open but not showed by my Pc. If i try to unin...
  • ErikG
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Windows
  • 254 Views
  • 1 replies
  • 0 likes

Spotify's "Top Recommendations For You" not recommending music I listen to

Hello, I've had a problem with Spotify almost only recommending Stoner Rock and Stoner Metal bands in my "Top Recommendations For You" for quite some time now, this is really annoying since I only listen to some music within those genres, and on rare...

  • Music Fan
  • Hello, I've had a problem with Spotify almost only recommending Stoner Rock and Stoner Metal bands in my "Top Recommendations For You" for quite some time now, this is really annoying since I only li...
  • Psytex
  • Music Fan
  • 500 Views
  • 1 replies
  • 0 likes
  • Windows
  • 500 Views
  • 1 replies
  • 0 likes

Message to receiver of new play on list

When I share a new play into a facebook friends shared play list does the friend receiver get a message in spotify of this updated shared play list?

  • Gig Goer
  • When I share a new play into a facebook friends shared play list does the friend receiver get a message in spotify of this updated shared play list?
  • kstrid
  • Gig Goer
  • 285 Views
  • 2 replies
  • 0 likes
  • Windows
  • 285 Views
  • 2 replies
  • 0 likes

Downloaded Music

Recently i have downloaded a playlist to my desktop (Windows), but i have decided to not keep this saved anymore in my PC. So, i just uncheck the "Avaliable Offline" button, but, when i'm offline, i could keep listen the downloaded playlist, even aft...

  • Newbie
  • Recently i have downloaded a playlist to my desktop (Windows), but i have decided to not keep this saved anymore in my PC. So, i just uncheck the "Avaliable Offline" button, but, when i'm offline, i ...
  • MartinStoichkov
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Windows
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't start or uninstall

My spotify won't start and when I try to uninstall it, it won't. I tried to uninstall it through the control panel, using Advanced SystemCare Uninstaller and CCleaner and nothing worked. I tried to uninstall it in Safe Mode using all of the options a...

  • Casual Listener
  • My spotify won't start and when I try to uninstall it, it won't. I tried to uninstall it through the control panel, using Advanced SystemCare Uninstaller and CCleaner and nothing worked. I tried to u...
  • kivutar
  • Casual Listener
  • 718 Views
  • 2 replies
  • 0 likes
  • Windows
  • 718 Views
  • 2 replies
  • 0 likes

Offline downloads keep getting deleted.

I have 3 offline devices; 2 Windows and an Android phone yet with relative frequency I need to re-download my playlists on all my devices as they with annoying frequency my offline content is randomly erased. This as a slight inconvenience with my ho...

  • Newbie
  • I have 3 offline devices; 2 Windows and an Android phone yet with relative frequency I need to re-download my playlists on all my devices as they with annoying frequency my offline content is ra...
  • 185 Views
  • 0 replies
  • 0 likes
  • Windows
  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Spotify does not open (and uninstall)

My Spotify Player on Windows 10 does not open (although the process is running in task manager). Uninstall does not work. Adding exception in AVG does not help either (i helped some, as i have read). What next? Help, please.

  • Casual Listener
  • My Spotify Player on Windows 10 does not open (although the process is running in task manager). Uninstall does not work. Adding exception in AVG does not help either (i helped some, as i have read)....
  • LucasJFox
  • Casual Listener
  • 1902 Views
  • 5 replies
  • 0 likes
  • Windows
  • 1902 Views
  • 5 replies
  • 0 likes

Stop the sync between devices

I'm still new to Spotify so I may not have the right terms here. When I play music on the Windows Desktop app, it sort of syncs with my phone and tablet so that whatever playlist I'm on, the devices are on that playlist too.Is there a way to disable ...

  • Roadie
  • I'm still new to Spotify so I may not have the right terms here.  When I play music on the Windows Desktop app, it sort of syncs with my phone and tablet so that whatever playlist I'm on, the de...
  • Vanterax
  • Roadie
  • 7787 Views
  • 3 replies
  • 20 likes
  • Windows
  • 7787 Views
  • 3 replies
  • 20 likes

Local files not appearing on Desktop App

Hi I recently added some new music locally but it's not appearing in my Local Files. Anyone else experiencing the same problem?

  • Gig Goer
  • Hi I recently added some new music locally but it's not appearing in my Local Files. Anyone else experiencing the same problem?
  • ErikG
  • Roadie
  • 1992 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1992 Views
  • 3 replies
  • 0 likes

Spotify Reset Public Stream Number?

I recently noticed that the usual stream count for an artist's top songs on their page has been reset. When I go to the page of an artist, the songs all have " < 1000 " for the stream count. Does anyone know if this is a widespread issue or if its ju...

  • Newbie
  • I recently noticed that the usual stream count for an artist's top songs on their page has been reset. When I go to the page of an artist, the songs all have " < 1000 " for the stream count. Does ...
  • Nategoggs
  • Newbie
  • 1016 Views
  • 2 replies
  • 1 likes
  • Windows
  • 1016 Views
  • 2 replies
  • 1 likes

Can't play the current track. Classic unistall and caché already tried.

Hello everyone! After every song the playlist is sttoping and I am getting this message of 'Can't play the current track' and since I couldn't find any solutions rather than the 'unistall and delete cache' ones (that ocf I have already tried) I am cr...

  • Casual Listener
  • Hello everyone! 🙂   After every song the playlist is sttoping and I am getting this message of 'Can't play the current track' and since I couldn't find any solutions rather than the 'unistall...
  • olmoknows
  • Casual Listener
  • 307 Views
  • 2 replies
  • 1 likes
  • Windows
  • 307 Views
  • 2 replies
  • 1 likes