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Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11439 Views

105 replies

47 likes

  • 11439 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Regular

betterhalf

Casual Listener

1263 Views

13 replies

2 likes

Possible Bug
  • 1263 Views
  • 13 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3120 Views

38 replies

2 likes

  • 3120 Views
  • 38 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8902 Views

0 replies

4 likes

  • 8902 Views
  • 0 replies
  • 4 likes

Solved!! Por qué no puedo empezar a reproducir un álbum por la canción que quiero sin tener que abrir la opci

Hola:Por Que No puedo empezar un Reproducir un álbum Por La canción que quiero, sin Tener que abrir la opción "cola"?

Regular

Hola: Por Que No puedo empezar un Reproducir un álbum Por La canción que quiero, sin Tener que abrir la opción "cola"?

itu_

Community Legend

10861 Views

3 replies

0 likes

Windows
  • 10861 Views
  • 3 replies
  • 0 likes

complete playlists greyed out

For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify web player. On my phone app, when I choose that part...

Casual Listener

For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify w...

MattSuda

Spotify Star

1253 Views

1 replies

0 likes

Windows
  • 1253 Views
  • 1 replies
  • 0 likes

Songs no longer avaliable in Spotify

Hi, i have a large collection of songs divided into playlists sorted in genres. The other day, i noticed something really alarming when i wanted to listen to one of my alltime favorite songs and it was now gone! Problem is, i can`t remember neither a...

Roadie

Hi, i have a large collection of songs divided into playlists sorted in genres. The other day, i noticed something really alarming when i wanted to listen to one of my alltime favorite songs and it w...

mlor

Casual Listener

557 Views

2 replies

0 likes

Windows
  • 557 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't play the selected song

Hi guys, For now 1 week, I cannot choose a song on a saved album, Spotify will just play another one, I have to scroll to the next and next and next to find the one I wanted. It's not happening on my playlists, just the saved albums. I just can't pla...

Music Fan

Hi guys,     For now 1 week, I cannot choose a song on a saved album, Spotify will just play another one, I have to scroll to the next and next and next to find the one I wanted.  ...

Maria_B

Moderator

4582 Views

1 replies

0 likes

Windows
  • 4582 Views
  • 1 replies
  • 0 likes

New Website Update Is Terrible.

For some reason the new spotify website seems to have a lot lag and the songs are very choppy and seem to stop and go randomly. I know it's not my internet. But apart from that the new layout is visually unpleasing to me. I hope they change it back.

Newbie

For some reason the new spotify website seems to have a lot lag and the songs are very choppy and seem to stop and go randomly. I know it's not my internet. But apart from that the new layout is visu...

330 Views

0 replies

0 likes

Windows
  • 330 Views
  • 0 replies
  • 0 likes

Visit "Browse Tab" of another country

Spotify has a section called Browse. When I go to this section I have some custom playlists directed to my country (like top artists, pop music here, etc). How can I view this section directed to another country that is not mine? For example know mor...

Newbie

Spotify has a section called Browse. When I go to this section I have some custom playlists directed to my country (like top artists, pop music here, etc). How can I view this section directed to ano...

287 Views

0 replies

0 likes

Windows
  • 287 Views
  • 0 replies
  • 0 likes

Windows desktop player no longer shows connected devices. Spotify Connect icon greyed out.

The spotify connect icon on the bottom right of the Windows desktop Spotify player is greyed out, no longer showing connected and available devices. I typically stream to a Marantz Spotify enabled receiver and have verified that the Marantz can still...

Newbie

The spotify connect icon on the bottom right of the Windows desktop Spotify player is greyed out, no longer showing connected and available devices.  I typically stream to a Marantz Spotify enab...

cjenow

Newbie

534 Views

1 replies

0 likes

Windows
  • 534 Views
  • 1 replies
  • 0 likes

Tracks not playing on app for Windows 10 laptop

I have just downloaded the Spotify app for my laptop. I use the app on my Iphone every day and I am a premium user. However when I try to play playlists on the app for my laptop no songs play and it skips every song in a loop. When I come to play a s...

Newbie

I have just downloaded the Spotify app for my laptop. I use the app on my Iphone every day and I am a premium user. However when I try to play playlists on the app for my laptop no songs pl...

357 Views

0 replies

0 likes

Windows
  • 357 Views
  • 0 replies
  • 0 likes

Sharing what I listen to on Facebook

So recently I noticed when I share a song to my Facebook timeline, It is only showing up when I view my timeline on the mobile app. If I am viewing my profile from my laptop, the post is not there. To make matters more confusing, when I look at my ac...

Newbie

So recently I noticed when I share a song to my Facebook timeline, It is only showing up when I view my timeline on the mobile app. If I am viewing my profile from my laptop, the post is not the...

378 Views

0 replies

0 likes

Windows
  • 378 Views
  • 0 replies
  • 0 likes

Solved!! Cant download songs

Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 devices, and I am not anywhere near 3,333 songs.By t...

Casual Listener

Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 d...

MattSuda

Spotify Star

3718 Views

3 replies

0 likes

Windows
  • 3718 Views
  • 3 replies
  • 0 likes

Cannot open or uninstall / reinstall Spotify. Windows 10.

Laptop runs seamlessly otherwise. I do not understand how Spotify could get so "hung up". Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP. Any ideas? Thanks in advance. ~Greg

Newbie

Laptop runs seamlessly otherwise.   I do not understand how Spotify could get so "hung up".    Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP.     &n...

itu_

Community Legend

511 Views

1 replies

0 likes

Windows
  • 511 Views
  • 1 replies
  • 0 likes

Can't remove a song in 'My Music' since 2014

Hi there, Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried everything. As you can see it is unchecked but it is still there. It...

Visitor

  Hi there,   Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried ...

labelscollected

Community Legend

615 Views

3 replies

0 likes

Windows
  • 615 Views
  • 3 replies
  • 0 likes

Spotify not syncing multiple devices

Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other

Casual Listener

Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other

jjmcfly

Casual Listener

660 Views

1 replies

2 likes

Windows
  • 660 Views
  • 1 replies
  • 2 likes

All tracks unavailable

Good afternoon, I am trying to listen music in the pc but when I select any song it appears unavailable and asks me to uploaded from the pc if I have the file. In my phone I can use Spotify without problems. How can I solve this issue? Thank you very...

Visitor

Good afternoon,   I am trying to listen music in the pc but when I select any song it appears unavailable and asks me to uploaded from the pc if I have the file. In my phone I can use Spotify ...

user-removed

Not applicable

816 Views

4 replies

0 likes

Windows
  • 816 Views
  • 4 replies
  • 0 likes

How to save a search queue

I searched for some music, clicked "play" on the first song from search results, selected "shuffle play"I listened for a while, I liked it. Now I want to play something else. But I have a queue I want to save and listen to it later. How can I do it?h...

Casual Listener

I searched for some music, clicked "play" on the first song from search results, selected "shuffle play" I listened for a while, I liked it. Now I want to play something else. But I have a q...

KorsarNik

Casual Listener

4210 Views

2 replies

0 likes

Windows
  • 4210 Views
  • 2 replies
  • 0 likes

Solved!! Playlists not shuffling

Shuffle function isn't working on my playlists, no matter when I turn it off and then on again, close spotify and reboot I get the same result. Happens as well on my iPhone 6. Any ideas or is it a bug?

Casual Listener

Shuffle function isn't working on my playlists, no matter when I turn it off and then on again, close spotify and reboot I get the same result. Happens as well on my iPhone 6. Any ideas or is it a bu...

Nomis1

Newbie

3116 Views

9 replies

4 likes

Windows
  • 3116 Views
  • 9 replies
  • 4 likes

can´t use my dektop spotfy app

On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I deleted the app and reinstalled it would work. Still n...

Casual Listener

On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I del...

MattSuda

Spotify Star

440 Views

1 replies

0 likes

Windows
  • 440 Views
  • 1 replies
  • 0 likes

I can't do anything

I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Please help!

Newbie

I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Pl...

MattSuda

Spotify Star

551 Views

1 replies

0 likes

Windows
  • 551 Views
  • 1 replies
  • 0 likes

Spotify lets me log in for a few seconds the logs me out and says incorrect password

https://i.gyazo.com/c160f3cba7ba1e7b0439941fc0ff4828.mp4 here is a gif of the event. Nothing seems to be working, any ideas what is happening here? I was randomly logged out and havent been able to get back in since

Newbie

https://i.gyazo.com/c160f3cba7ba1e7b0439941fc0ff4828.mp4 here is a gif of the event. Nothing seems to be working, any ideas what is happening here? I was randomly logged out and havent been able to g...

MattSuda

Spotify Star

835 Views

1 replies

0 likes

Windows
  • 835 Views
  • 1 replies
  • 0 likes