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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1761 Views

0 replies

2 likes

  • 1761 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146628 Views

83 replies

27 likes

  • 146628 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131614 Views

294 replies

22 likes

  • 131614 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11032 Views

1 replies

6 likes

  • 11032 Views
  • 1 replies
  • 6 likes

High CPU Usage on Browse Screen

When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery. If I navigate to another screen such as "Your Daily Mix", the high CPU usage goes away. Operating System: Windows 10 (64-bit)System...

Newbie

  When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery.  If I navigate to another screen such as "Your Daily Mix", the high...

429 Views

0 replies

0 likes

Windows
  • 429 Views
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  • 0 likes

Spotify Buffering Issues

Hello, I'm a premium member running Spotify on windows 10, and I have great internet speed and connection. At times, spotify randomly has to buffer and then when it plays it will probably play for ten more seconds and then stops and says "can't play ...

Newbie

 Hello, I'm a premium member running Spotify on windows 10, and I have great internet speed and connection. At times, spotify randomly has to buffer and then when it plays it will probably play ...

NicoDominique

Casual Listener

4452 Views

3 replies

3 likes

Windows
  • 4452 Views
  • 3 replies
  • 3 likes

Spotify changes songs I've downloaded (local files)

I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.

Casual Listener

I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.

stinalinnea

Casual Listener

785 Views

2 replies

1 likes

Windows
  • 785 Views
  • 2 replies
  • 1 likes

Daily Mix on laptop, , why can't I see it all the time ?

Hi everyone !I discoverd few time ago the Daily Mix, this amazing thing. I discoverd it on my laptop, and since, sometime i can play it, and some time it totally disappear from the menu !Why that ? It would me super great to have it all the time !Tha...

Casual Listener

Hi everyone ! I discoverd few time ago the Daily Mix, this amazing thing. I discoverd it on my laptop, and since, sometime i can play it, and some time it totally disappear from the menu ! Why that...

ClaraVge

Casual Listener

313 Views

1 replies

0 likes

Windows
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't output through audio interface? Need answers by tommorow please!

I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it doesn't seem to want to play at all when my controller ...

Casual Listener

I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it does...

21ctl2tls2cnrukgkyai

Casual Listener

8715 Views

5 replies

0 likes

Windows
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  • 5 replies
  • 0 likes

Add a specific artist to Daily Mix

I mean artists that have never showed up in the Daily Mix, so I can't click the heart button for them. And I don't mean artists that I have accidentially 'disliked' in the playlist. I have clicked add to library on a majority of said artists albums, ...

Regular

I mean artists that have never showed up in the Daily Mix, so I can't click the heart button for them. And I don't mean artists that I have accidentially 'disliked' in the playlist.  I have clic...

sharp-spark

Roadie

2989 Views

1 replies

2 likes

Windows
  • 2989 Views
  • 1 replies
  • 2 likes

Local File replace spotify song?!?

'Morning.Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the screen i can see the title and the cover of spotify song but i...

Casual Listener

'Morning. Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the scre...

613 Views

0 replies

0 likes

Windows
  • 613 Views
  • 0 replies
  • 0 likes

Spotify won't play any imported files on Windows 10

The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can import it." I also cannot add any music to it either. I...

Casual Listener

The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can impo...

ConnerReedy

Casual Listener

612 Views

3 replies

1 likes

Windows
  • 612 Views
  • 3 replies
  • 1 likes

Spotify constantly says songs not available

I have a spotify premium account and the player routinely cannot play ANY songs. I will restart the application a number of times, but it will just do the same thing over and over and it happens almost every day. This is unacceptable when I am paying...

Newbie

I have a spotify premium account and the player routinely cannot play ANY songs.  I will restart the application a number of times, but it will just do the same thing over and over and it happen...

Haaksr

Casual Listener

626 Views

4 replies

2 likes

  • 626 Views
  • 4 replies
  • 2 likes

premium freezes at 3/4 song

very annoiing , i use the premium app at the store and every 3 or 4 songs the app freezes. When i skip 10 seconds it start again.a solution would be nice , this isn't working for me certainly because it's a paying app.

Newbie

very annoiing , i use the premium app at the store and every 3 or 4 songs the app freezes. When i skip 10 seconds it start again. a solution would be nice , this isn't working for me certa...

378 Views

0 replies

1 likes

Windows
  • 378 Views
  • 0 replies
  • 1 likes

Daily Mix Issues

The Daily Mixes are great, however mine don't seem to change.I understand that they're supposed to change over time, with your listening habits. But mine are the same songs, in the same order, every day. Artists that I have set to exclude are not exc...

Regular

The Daily Mixes are great, however mine don't seem to change. I understand that they're supposed to change over time, with your listening habits. But mine are the same songs, in the same order, ev...

user-removed

Not applicable

12495 Views

20 replies

11 likes

Windows
  • 12495 Views
  • 20 replies
  • 11 likes

Is there a way to just play an endless playlist of random songs?

I used to have a Deezer account, but then my phone plan provided me with Spotify Premium, so I obviously switched. In Deezer there is a feature called Flow, which just plays music endlessly based on your preferences. Now I do know that there are Dail...

Visitor

I used to have a Deezer account, but then my phone plan provided me with Spotify Premium, so I obviously switched. In Deezer there is a feature called Flow, which just plays music endlessly based on ...

MartinStoichkov

Community Legend

4523 Views

3 replies

3 likes

Windows
  • 4523 Views
  • 3 replies
  • 3 likes

PC client crash - loops about 1 sec of music

When using the PC client (Win 10) I am getting a strage crash every now and then: About one second of the music is being played repeatedly until I close _and_ restart the client. I tried to reinstall the client and turned hardware acceleration off. O...

Casual Listener

When using the PC client (Win 10) I am getting a strage crash every now and then: About one second of the music is being played repeatedly until I close _and_ restart the client. I tried to reinstall...

420 Views

0 replies

1 likes

Windows
  • 420 Views
  • 0 replies
  • 1 likes

Solved!! Não ouvir a musica, não funciona

Já notei na playlist com mix infinito, fica tocando de tempos em tempos a mesma musica ou o artista mesmo você colocando que não quer ouvir. Isso acontece com frenquencia e está se tornando chato.

Casual Listener

Já notei na playlist com mix infinito, fica tocando de tempos em tempos a mesma musica ou o artista mesmo você colocando que não quer ouvir. Isso acontece com frenquencia e está se tornando chato.

Bittencourt

Spotify Star

1575 Views

3 replies

0 likes

Windows
  • 1575 Views
  • 3 replies
  • 0 likes

Error code 17 WINDOWS 10

First, something was wrong with my Spotify on my computer (Windows 10) everytime I would try to open it so I uninstalled it and tried reinstalling it and now an ERROR CODE 17 is popping up eveytime I try to reinstall it. I have tried to right click a...

Newbie

First, something was wrong with my Spotify on my computer (Windows 10) everytime I would try to open it so I uninstalled it and tried reinstalling it and now an ERROR CODE 17 is popping up eveytime I...

bbender4961

Newbie

2232 Views

3 replies

1 likes

Windows
  • 2232 Views
  • 3 replies
  • 1 likes

Public Network. Connect someone elses device?

I stay in hotels frequently. I love the connect to a device feature. However at the hotel when i connected to network I now have access to someones PS4. Which will apparently wake up and start playing? Hilarious but Im guessing that means someone can...

Casual Listener

I stay in hotels frequently. I love the connect to a device feature. However at the hotel when i connected to network I now have access to someones PS4. Which will apparently wake up and start playin...

659 Views

0 replies

1 likes

Windows
  • 659 Views
  • 0 replies
  • 1 likes

Can't log in with facebook due to proxy settings and firewall

I'm having trouble with spotify. This has never happened to me before, but I can't seem to log in on my laptop. I've tried uninstalling and reinstalling, turning off my firewall, etc. Nothing has worked. Also I have no clue as to where I can find my ...

Newbie

I'm having trouble with spotify. This has never happened to me before, but I can't seem to log in on my laptop. I've tried uninstalling and reinstalling, turning off my firewall, etc. Nothing has wor...

643 Views

0 replies

0 likes

Windows
  • 643 Views
  • 0 replies
  • 0 likes

Search in OWN playlists

I want to do searches for and in only my own playlists. Is that possible? How can I do that?

Roadie

I want to do searches for and in only my own playlists.   Is that possible? How can I do that?

dannyhmg

Casual Listener

9894 Views

3 replies

18 likes

Windows
  • 9894 Views
  • 3 replies
  • 18 likes