Windows App Crashing/Automatically Uninstalling

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Windows App Crashing/Automatically Uninstalling

user-removed
Not applicable

Since the upgrade to my windows app yesterday, I can play about two songs, and then the app crashes and then uninstalls itself. I've never seen anything like it. I don't think it's got anything to do with an antivirus program, as I get no notifcations that it's been flagged or removed. It just crashes and then it's gone from my computer. Gone from the programs list, all shortcuts automatically deleted. The "roaming data" folder does not automatically remove, so I have tried fully removing the app by deleting the C:\Users\[username]\AppData\Roaming\Spotify\ folder, re-downloading and then reinstalling; that does not fix it. 

Thanks for your help!

28 Replies

ploxel
Newbie

It's the same for me. Worked fine till today. Reinstalling didn't help 😞

peterchateauneu
Regular

The same is happening for me and it's beyond frustrating.  The app crashes mid-song and AppData\Roaming\Spotify\Spotify.exe is deleted.  This is unacceptable for a paid service (I have a Premium Family plan).

user-removed
Not applicable

I also have a premium family plan. I wonder if that is related.

peterchateauneu
Regular

That's a good question.  To my knowledge, I didn't update Spotify this morning unless it auto-updated.  I can't figure out what changed between yesterday and today.

user-removed
Not applicable

It may have auto-updated just by closing it yesterday and reopening it today. I believe it has that functionality. 

peterchateauneu
Regular

I wish I could install the previous version just to test... but I'm not sure where/if I can find that.

user-removed
Not applicable

I looked around before posting this and wasn't able to find a way to roll back the version. There were no older version installers posted anywhere I could see.

peterchateauneu
Regular

my current version is: 1.0.52.725.g943b26a8

user-removed
Not applicable

Yes same as mine - 1.0.52.725.g943b26a8

peterchateauneu
Regular

What's interesting is that I created Copy-Spotify.exe and used that to open the app (which is just a copy of the original Spotify.exe).  When the app crashes it deleted Copy-Spotify.exe.

peterchateauneu
Regular

user-removed
Not applicable

I have reached out to them on twitter to draw their attention to this thread. They say they are working on the issue.Screenshot_2.png

peterchateauneu
Regular

Can you link me to the Twitter conversation please? 🙂

user-removed
Not applicable

No, sorry, it's in a direct message which is why I inserted the screenshot.

peterchateauneu
Regular

Ahh okay no worries.  Please let me know if there is any follow-up from them! 

peterchateauneu
Regular

For what it's worth, I'm also on Windows 7 service pack 1 64-bit OS

peterchateauneu
Regular

rlpietraszek - have you gotten an update from the Spotify Twitter team?

user-removed
Not applicable
Nope, I'll update this thread as soon as I do.

peterchateauneu
Regular

thank you 🙂

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