Several minutes to load content when opening the program.

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Several minutes to load content when opening the program.

octopus77
Casual Listener

Since last couple of weeks or so when i start spotify it stays showing the loading icon for about 5 minutes before showing the content.

I have tried disabeling the local files paths but problem persist. 

I don't remember if this started with an actualization but may be the case.

Please help.

Thank you.

 

1 ACCEPTED SOLUTION

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Solution!

Maria_B
Moderator
Moderator

 

Welcome to the Spotify Community.

 

Let's try a deeper reinstallation to get this fixed. Just follow these steps:

 

  • Log out of Spotify and then close the program.
  • Uninstall 
  • Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

 
  • Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

 

There is a folder for each profile that has been logged into Spotify on that computer account. 

 

  • Restart your PC.
Let us know how it goes.
Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

View solution in original post

2 Replies
Solution!

Maria_B
Moderator
Moderator

 

Welcome to the Spotify Community.

 

Let's try a deeper reinstallation to get this fixed. Just follow these steps:

 

  • Log out of Spotify and then close the program.
  • Uninstall 
  • Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

 
  • Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

 

There is a folder for each profile that has been logged into Spotify on that computer account. 

 

  • Restart your PC.
Let us know how it goes.
Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

View solution in original post

octopus77
Casual Listener

Hi.

Thank you for your help.

I unistalled and reinstalled the app and it's fine now.

I still don't know why it started to malfunction but hey, lets hope it wont hapen again.

Thanks again

Pablo.

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