Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Error Code 57

Error Code 57

Upon launching spotifysetup.exe, the installer works for about 3 seconds before giving a popup saying that it can't downlaod Spotify, and to click OK to download in browser. Then gives error code 57

 

I've tried restarting, I've tried safe-mode, I've tried deleteing the folder in roaming. Nothing works.  I'm on Windows 7.

Reply
3 Replies

Hello @BKMurder101,

 

Hope you are okay, sorry to here you are having issues downloading Spotify.

 

I can try and help you today.

 

First of all, please make sure you are downloading Spotify from the following site: (http://spotify.com/download)

 

Also, try running the installer as Administrator.

 

If none of the above works, please try temporarily disabling your anti-virus software, this could be blocking it.

 

Let me know how it goes 🙂

Hi!

 

There's an issue posted here: https://community.spotify.com/t5/Ongoing-Issues/Error-Code-57/idi-p/1339548

Down in the comments (scroll a bit) is a method how to get rid of the issue. Follow the sequence as described.

 

Let me know how this goes; if this persists I would try CCleaner as well.

 

Yours,

SebVAIO

@thomas_wilson

 

I've tried both those things. Trying it in Administator mode makes it tell me to try agin on a non-admin account. DIsabling Avast did nothing.

 

@SebastVAIO

 

I did everything on that page before posting this.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random