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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83123 Views

40 replies

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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

788675 Views

503 replies

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

iyoran

Newbie

21975 Views

22 replies

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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The Reason I Am Cancelling My Subscription

Hello,I am trying to cancel my Premium account but I do not see a way to explain exactly why I am cancelling. Can you please give me a way to tell your team exactly why a 5+ year customer is cancelling. I would love to voice my opinion so you know wh...

Regular

Hello, I am trying to cancel my Premium account but I do not see a way to explain exactly why I am cancelling. Can you please give me a way to tell your team exactly why a 5+ year customer is canc...

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Re: Inbox and messages

@infectionmetal does it automatically change to "open" when you type "play"? if so, then I don't know why that happens. I have never experienced it myself and it seems it can't be solved by changing some settings or using a incognito window.

Music Fan

@infectionmetal does it automatically change to "open" when you type "play"? if so, then I don't know why that happens. I have never experienced it myself and it seems it can't be solved by...

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Re: Inbox and messages

Just logged on to re-read the messages + songs my Dad shared with me before he died. They're gone. I wish I'd have known before they all disappeared so I could have at least screen shot the messages...bummer, Spotify.

Newbie

Just logged on to re-read the messages + songs my Dad shared with me before he died.  They're gone.  I wish I'd have known before they all disappeared so I could have at least screen shot t...

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10 replies

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files on phone won't sync to computer

I have some files on my phone that I downloaded from my second (old) laptop. That computer is gone and I have a new computer, but this playlist's music is only on my phone. How do I get it to download to my computer?It just tells me that the song is ...

Casual Listener

I have some files on my phone that I downloaded from my second (old) laptop. That computer is gone and I have a new computer, but this playlist's music is only on my phone. How do I get it to downloa...

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Re: Inbox and messages

The link that was shared to access messages doesnt work For a minute I had a glimmer of hope that maybe I would be able to retrieve them. Still cant believe that Spotify have deleted them without so much as a warning. Totally unacceptable in my opini...

Newbie

The link that was shared to access messages doesnt work 😞 For a minute I had  a glimmer of hope that maybe I would be able to retrieve them. Still cant believe that Spotify have deleted them wi...

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Re: Inbox and messages

DancingNancie said, "I cringe when I get the notification that there's an update". I know exactly how you feel. I've been on Spotify since 2010 and have learnt to hate that leap into the unknown every time there's an up-date, wondering what will be t...

Roadie

DancingNancie said, "I cringe when I get the notification that there's an update". I know exactly how you feel. I've been on Spotify since 2010 and have learnt to hate that leap into the unknown ever...

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Re: Inbox and messages

Add me to the list of people who want a playlist of inbox songs. I've been a PREMIUM Spotify user for over six years. I first signed up before it was even open to the public thanks to an exclusive invitation from a friend of mine. I immediately fell ...

Casual Listener

Add me to the list of people who want a playlist of inbox songs.   I've been a PREMIUM Spotify user for over six years. I first signed up before it was even open to the public thanks to an exc...

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Re: Inbox and messages

So they seriously used manpower to write scripts to generate these playlists, but you can't just simple rollback the removal of the feature? As a software developer what you are doing makes 0 sense, I just can't wrap my head around it. Bring this fea...

Regular

So they seriously used manpower to write scripts to generate these playlists, but you can't just simple rollback the removal of the feature? As a software developer what you are doing makes 0 sense, ...

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Re: Inbox and messages

I really think we need an indication of whether there's going to be a reinstated messaging feature or not. I want to know whether to sit tight with Spotify or see whether other platforms offer this

Visitor

I really think we need an indication of whether there's going to be a reinstated messaging feature or not. I want to know whether to sit tight with Spotify or see whether other platforms offer this

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Re: Inbox and messages

@Rorey wrote:Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get my songs from Inbox back?We understand your frustration. As a result of the ...

Music Fan

@Rorey wrote: Hello everyone,   We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here.   How can I get...

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Re: Inbox and messages

This doesn't solve ANYTHING! I don't want a massive playlist of every song that every person has ever sent me. I want the song, and the messages and the dates from a specific sender.

Casual Listener

This doesn't solve ANYTHING! I don't want a massive playlist of every song that every person has ever sent me. I want the song, and the messages and the dates from a specific sender.

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Spotify still keeps jumping songs!

Spotify will skip the song currently playing after a few seconds. It won't play if I go back to it, or manually skip to the middle of the song. After looking at numerous forums, I have tried:-clean reinstallation-turning off hardware accelation-unche...

Newbie

Spotify will skip the song currently playing after a few seconds. It won't play if I go back to it, or manually skip to the middle of the song.   After looking at numerous forums, I have tried...

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Re: Inbox and messages

If you're desperate you can install a previous version, or run the linux version and still get to your messages. Regardless, this is deal-breaker for me. If no response from Spotify soon, it's time to move on, along with my family and friends.

Music Fan

If you're desperate you can install a previous version, or run the linux version and still get to your messages. Regardless, this is deal-breaker for me. If no response from Spotify soon, it's time t...

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Re: Inbox and messages

infectionmetal - remove the word 'open' and see if it'll work. 

Music Fan

infectionmetal - remove the word 'open' and see if it'll work. 

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Re: Inbox and messages

I can get to them via the link. I just don't show the list like the other person said when they shared the screen cap.

Music Fan

I can get to them via the link. I just don't show the list like the other person said when they shared the screen cap. 

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Re: Inbox and messages

Me too! No such thing as messages in my Spotify account.

Casual Listener

Me too! No such thing as messages in my Spotify account.

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Re: Inbox and messages

I get a 404/"Sorry, couldn't find that" message.

Music Fan

I get a 404/"Sorry, couldn't find that" message.

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Re: Inbox and messages

you can go to play.spotify.com/messages as long as that still works, because these stupid fools decided to remove a key feature, god knows what else they will "improve".

Music Fan

you can go to play.spotify.com/messages as long as that still works, because these stupid fools decided to remove a key feature, god knows what else they will "improve".

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