Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1751 Views

0 replies

2 likes

  • 1751 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146447 Views

83 replies

27 likes

  • 146447 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131464 Views

294 replies

22 likes

  • 131464 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11025 Views

1 replies

6 likes

  • 11025 Views
  • 1 replies
  • 6 likes

Media keys do not work - only in Spotify!

Spotify should fire their UX designer, period. I am sick and tired of all the UX experiments. On Monday Spotify behaves in one manner, on Tuesday - in another, on Wednesday - one more behavior manner. Every day I start the Spotify I wonder if it will...

Regular

Spotify should fire their UX designer, period. I am sick and tired of all the UX experiments. On Monday Spotify behaves in one manner, on Tuesday - in another, on Wednesday - one more behavior m...

Green-D

Regular

1104 Views

2 replies

3 likes

Windows
  • 1104 Views
  • 2 replies
  • 3 likes

Impossibile riprodurre brano corrente dopo aggiornamento

Da un mese dopo un aggiornamento ho questo messaggio sul pc desktop sia per le canzoni offline che online. Ho spotify premium e reinstallando la vecchia versione funziona tutto bene....come risolvo? Purtroppo se installo la vecchia versione si auto a...

Regular

Da un mese dopo un aggiornamento ho questo messaggio sul pc desktop sia per le canzoni offline che online. Ho spotify premium e reinstallando la vecchia versione funziona tutto bene....come risolvo? ...

clodprogea

Casual Listener

1379 Views

3 replies

0 likes

Windows
  • 1379 Views
  • 3 replies
  • 0 likes

Solved!! Automatic Cover download / export

Hi, I know that it's possible to download the song information like there: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Export-Playlist-Backup/td-p/369752 But I would like to download all cover art as well. I know its possible ma...

Visitor

Hi, I know that it's possible to download the song information like there: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Export-Playlist-Backup/td-p/369752 But I would like to dow...

lisaluisadddddd

Casual Listener

60225 Views

3 replies

0 likes

Windows
  • 60225 Views
  • 3 replies
  • 0 likes

Local File Replacing Spotify Stream

Hi, I have a live recording of an album in my local files and one of the songs replaced the regular Spotify song that's available for streaming. I tried deleting the live album in my local files and restarting Spotify but it's still playing the live ...

Newbie

Hi,   I have a live recording of an album in my local files and one of the songs replaced the regular Spotify song that's available for streaming. I tried deleting the live album in my lo...

266 Views

0 replies

0 likes

Windows
  • 266 Views
  • 0 replies
  • 0 likes

Local files sort by last added

I am unable to sort my local files by last added. Is this a glitch or was it purposely removed?

Newbie

I am unable to sort my local files by last added. Is this a glitch or was it purposely removed?

235 Views

0 replies

0 likes

Windows
  • 235 Views
  • 0 replies
  • 0 likes

Solved!! Wrong song duration

Hi!I start this topic because i have a very weird problem with one specific song: Rude from Magic! In website it shows a total duration of 3:44 but in my desktop app (1.0.44.100) it shows 28:57If i sort by duration, this song is listed between the 3:...

Music Fan

Hi! I start this topic because i have a very weird problem with one specific song: Rude from Magic! In website it shows a total duration of 3:44 but in my desktop app (1.0.44.100)  it shows 28...

tanocapo

Music Fan

2995 Views

1 replies

0 likes

Windows
  • 2995 Views
  • 1 replies
  • 0 likes

Spotify Video Series videos stop playing

I'm having trouble with some of the Spotify Video Series videos. Some of them stop abruptly 30 seconds before the end. I've tried watching them on my iPhone aswell, but there they won't play at all. Anybody else experiencing this problem and know why...

Newbie

I'm having trouble with some of the Spotify Video Series videos. Some of them stop abruptly 30 seconds before the end. I've tried watching them on my iPhone aswell, but there they won't play at all. ...

287 Views

0 replies

0 likes

Windows
  • 287 Views
  • 0 replies
  • 0 likes

Solved!! Crossfade simply cuts to next song instead of fading in and out

As above, noticed that spotify no longer xfades starting these few days. Crossfading now simply cuts the end of the current track and jumps to the start of the next song instead of fading in and out like it usually does. Restart does not help, any ti...

Music Fan

As above, noticed that spotify no longer xfades starting these few days. Crossfading now simply cuts the end of the current track and jumps to the start of the next song instead of fading in and...

QuantumParadox

Music Fan

590 Views

4 replies

0 likes

Windows
  • 590 Views
  • 4 replies
  • 0 likes

Spotify wont start on Windows 8

I updated to latest Spotify, and now it refuse to start after logging in. The window opens for a second and then closes without any messages. I have tried to reinstall it several times and tried to make sure that there are no traces of the previous i...

Casual Listener

I updated to latest Spotify, and now it refuse to start after logging in. The window opens for a second and then closes without any messages. I have tried to reinstall it several times and tried to m...

sharp-spark

Roadie

388 Views

2 replies

0 likes

Windows
  • 388 Views
  • 2 replies
  • 0 likes

Album Cover not working on my phone

Recently just added a song with a custom cover I added to it on my computer, and it displays fine on my computer, but when I play it on my phone it doesn't work. Anyone have any idea how to fix this problem?

Newbie

Recently just added a song with a custom cover I added to it on my computer, and it displays fine on my computer, but when I play it on my phone it doesn't work. Anyone have any idea how to fix this ...

247 Views

0 replies

0 likes

Windows
  • 247 Views
  • 0 replies
  • 0 likes

Embedded Playlist Not Displaying All Tracks

I've got a 341 track playlist that I want to embed on my website. I've managed that, but it looks like the playlist is only displaying 200 tracks and no more. I can't find any resources that explain what the problem is or how to address it. Any thoug...

Casual Listener

I've got a 341 track playlist that I want to embed on my website. I've managed that, but it looks like the playlist is only displaying 200 tracks and no more. I can't find any resources that explain ...

267 Views

0 replies

0 likes

Windows
  • 267 Views
  • 0 replies
  • 0 likes

Spotify Crashes on Start - Windows 10

Version 1.044.100.ga60c0ce1 on Windows 10 64 bit. Crashes right when program starts. Shows black screen for a few moments then crashes and disappears from Notification area. Task Manager shows that it is not running. Uninstalled and reinstalled vario...

Casual Listener

Version 1.044.100.ga60c0ce1 on Windows 10 64 bit.   Crashes right when program starts.  Shows black screen for a few moments then crashes and disappears from Notification area.  Task...

vcvc

Casual Listener

693 Views

1 replies

0 likes

Windows
  • 693 Views
  • 1 replies
  • 0 likes

Explicit Tag Disappears When Selecting Multiple Tracks

When using ctrl + click to select multiple playlist tracks in Spotify for Windows, I noticed that the explicit tag becomes incredibly difficult to see for all but the most recently highlighted tracks. It looks like the shades of gray for the track hi...

Casual Listener

When using ctrl + click to select multiple playlist tracks in Spotify for Windows, I noticed that the explicit tag becomes incredibly difficult to see for all but the most recently highlighted tracks...

231 Views

0 replies

0 likes

Windows
  • 231 Views
  • 0 replies
  • 0 likes

The Friend Feed failed to load

Both on my computer and on my laptop my friend's activity doesn't work. Anyone who knows what to do?

Regular

Both on my computer and on my laptop my friend's activity doesn't work. Anyone who knows what to do?  

Nico

Community Legend

2498 Views

12 replies

1 likes

Windows
  • 2498 Views
  • 12 replies
  • 1 likes

Solved!! "New version, restart" endless loop

I am using the Windows desktop client.For now 2 days, the desktop client shows a blue bar with the message "Hallo. Wir haben eine neue Version von Spotify für Dich. *Jetzt neu starten* und die neue Version nutzen." roughly translated: "Hi, we have a ...

Newbie

I am using the Windows desktop client. For now 2 days, the desktop client shows a blue bar with the message "Hallo. Wir haben eine neue Version von Spotify für Dich. *Jetzt neu starten* und die neue...

MultyCrime

Newbie

1548 Views

1 replies

0 likes

Windows
  • 1548 Views
  • 1 replies
  • 0 likes

LOST SONGS

SPOTIFY.... HELLLLLLLP!!! I posted a couple times earlier today about songs suddenly appearing unchecked/unsaved in various playlists I created on my laptop, and having disappeared entirely from the master SONG folder. I mentioned that were it not fo...

Regular

SPOTIFY.... HELLLLLLLP!!!    I posted a couple times earlier today about songs suddenly appearing unchecked/unsaved in various playlists I created on my laptop, and having disappeared ent...

BMuggy

Newbie

519 Views

1 replies

0 likes

Windows
  • 519 Views
  • 1 replies
  • 0 likes

Songs Available on Desktop but Not Phone

I wasn't sure where else to post this but I've noticed that some songs are available on my desktop but not on my phone even when I've saved them. I am a premium user and they are not local tracks. (Ex. The Fire by Former Vandal is listed as unavailab...

Newbie

I wasn't sure where else to post this but I've noticed that some songs are available on my desktop but not on my phone even when I've saved them. I am a premium user and they are not local tracks. (E...

Nico

Community Legend

360 Views

1 replies

0 likes

Windows
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Local Files either not working or not appearing

Hey guys, so lately I've been having problems with the local files that I was trying to play in Spotify. I have an extra folder for the music I want to import to Spotify and I did put it as a source in Spotify itself. Some songs I put into the folder...

Casual Listener

Hey guys, so lately I've been having problems with the local files that I was trying to play in Spotify. I have an extra folder for the music I want to import to Spotify and I did put it as a source ...

itu_

Community Legend

2203 Views

3 replies

0 likes

Windows
  • 2203 Views
  • 3 replies
  • 0 likes

Solved!! Play all songs of an artist, not just the popular ones

Hello everyone This is driving me crazy... I'm sure there must be a solution to this. All I want to do is to select an artist (let's say Metallica for example) click on play and listen to all songs, but its only playing the 10 "popular" songs. I know...

Visitor

Hello everyone   This is driving me crazy... I'm sure there must be a solution to this. All I want to do is to select an artist (let's say Metallica for example) click on play and listen to al...

itu_

Community Legend

1285 Views

1 replies

0 likes

Windows
  • 1285 Views
  • 1 replies
  • 0 likes

Spotify desktop app thinks I'm in another country

Whenever I try to login to my account on the desktop app, it says "Your country does not match the one set in your profile... Error code: 408". I checked both my spotify profile and laptop settings and all are set to Australia which is where I am. Ho...

Casual Listener

Whenever I try to login to my account on the desktop app, it says "Your country does not match the one set in your profile... Error code: 408". I checked both my spotify profile and laptop settings a...

itu_

Community Legend

642 Views

3 replies

0 likes

Windows
  • 642 Views
  • 3 replies
  • 0 likes