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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1007 Views

0 replies

2 likes

  • 1007 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143222 Views

83 replies

27 likes

  • 143222 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127611 Views

294 replies

22 likes

  • 127611 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10768 Views

1 replies

6 likes

  • 10768 Views
  • 1 replies
  • 6 likes

How to play local files (from itunes) Windows Desktop

I have read dozens of posts from 2012 onwards and tried many solutions but non of them work for meI have my itunes playlists visible in Spotify and have 2 different cases1. The song artist and album is greyed out. A right mouse click gives a menu wit...

Regular

I have read dozens of posts from 2012 onwards and tried many solutions but non of them work for me I have my itunes playlists visible in Spotify and have 2 different cases 1. The song artist and al...

wingshq

Community Legend

695 Views

1 replies

0 likes

Windows
  • 695 Views
  • 1 replies
  • 0 likes

Spotify Fails to Update

Last few versions of Spotify fail to install the latest update. Once the update is downloaded I get the blue arrow in the top right-hand corner suggesting that I restart Spotify to install the update but when it reloads it has not installed. The only...

Regular

Last few versions of Spotify fail to install the latest update.   Once the update is downloaded I get the blue arrow in the top right-hand corner suggesting that I restart Spotify to inst...

568 Views

0 replies

0 likes

Windows
  • 568 Views
  • 0 replies
  • 0 likes

my ads are in spanish and im in usa

hello, im in usa but im getting mexican ads pleese help

Casual Listener

hello,   im in usa but im getting mexican ads pleese help

havenfreeman

Casual Listener

608 Views

1 replies

0 likes

Windows
  • 608 Views
  • 1 replies
  • 0 likes

Display error on windows 10 desktop for songs that are in a time format

Interesting bug shows the time of this song 12:34 as a full timestamp "1899.12.30 12:34:00" instead of it's actual name "12:34". This doesn't seem to affect the web player.

Regular

Interesting bug shows the time of this song 12:34 as a full timestamp "1899.12.30 12:34:00" instead of it's actual name "12:34".   This doesn't seem to affect the web player. 

djnickpick

Regular

332 Views

1 replies

0 likes

Windows
  • 332 Views
  • 1 replies
  • 0 likes

[WP7] Playlist stuck on loading

Hello, I wanted to copy a playlist from an old account. The internet connection stopped and then this happened: http://prntscr.com/ec69b2 I can't remove the playlist. Any idea how to fix this?

Casual Listener

Hello,   I wanted to copy a playlist from an old account. The internet connection stopped and then this happened: http://prntscr.com/ec69b2   I can't remove the playlist. Any idea how t...

iRyder

Music Fan

694 Views

5 replies

0 likes

Windows
  • 694 Views
  • 5 replies
  • 0 likes

Playlist sorting options

I cannot sort my playlist. I like to move my music for my fitness classes around and clicked on something and it locked it up. Please help.

Newbie

I cannot sort my playlist.  I like to move my music for my fitness classes around and clicked on something and it locked it up. Please help.

guincate

Newbie

408 Views

1 replies

1 likes

Windows
  • 408 Views
  • 1 replies
  • 1 likes

Listening to Spotify offline, while still connected to the Internet

Hi, I have a work laptop. My company is happy for me to install the Spotify application, but I cannot stream music while at work, as this is against company policy in order to maintain bandwidth. Is there a way to listen to my downloaded playlists of...

Casual Listener

Hi,   I have a work laptop.  My company is happy for me to install the Spotify application, but I cannot stream music while at work, as this is against company policy in order to maintain...

saintjason33

Casual Listener

4512 Views

3 replies

0 likes

Windows
  • 4512 Views
  • 3 replies
  • 0 likes

[Windows]Spotify doesnt switch playback device

There is a bug I believe in the spotify desktop version, where sometimes, the program just won't change the output to the output device you chose. Sometimes if I restard Spotify and switch playback devices, it does actually work, sometimes it doesn't...

Newbie

There is a bug I believe in the spotify desktop version, where sometimes, the program just won't change the output to the output device you chose. Sometimes if I restard Spotify and switch playback d...

436 Views

0 replies

3 likes

Windows
  • 436 Views
  • 0 replies
  • 3 likes

Local Files awfulness

you know the drill; I added some mp3's to the "local files" portion of spotify through what should have been the normal method of adding mp3 files to a program, this was the smooth part. Obviously the not so smooth part is when all of my songs become...

Newbie

you know the drill; I added some mp3's to the "local files" portion of spotify through what should have been the normal method of adding mp3 files to a program, this was the smooth part. Obviously th...

284 Views

0 replies

1 likes

Windows
  • 284 Views
  • 0 replies
  • 1 likes

Incorrect Metadata on Local Files

I am trying to add some music to Spotify using local files but I am having a problem with it identifying the songs incorrectly, despite the files having the correct metadata. This is happening with an album from Amanda Palmer with a similar name to o...

Casual Listener

I am trying to add some music to Spotify using local files but I am having a problem with it identifying the songs incorrectly, despite the files having the correct metadata.  This is happening ...

ratherhazy

Casual Listener

1226 Views

1 replies

0 likes

Windows
  • 1226 Views
  • 1 replies
  • 0 likes

Spotify best coders of the year!!! Help plx

Hello. Every time I start my spotify, it ask me "it's already on your computer would you like to do it anyway" or similar. EVERY TIME i start my PC. On top of that, most of the time it's full of bugs and mostly when I play music it shows the song i p...

Casual Listener

Hello. Every time I start my spotify, it ask me "it's already on your computer would you like to do it anyway" or similar. EVERY TIME i start my PC. On top of that, most of the time it's full of bugs...

warrybarry

Casual Listener

442 Views

2 replies

0 likes

Windows
  • 442 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify automatically opens on start or restart

When I first downloaded Spotify there was an icon on my taskbar & I could open it when I wanted. Recently it started automatically opening on a start or restart. Under advanced setting I have selected NO where is asks me if I want it to do that. The ...

Casual Listener

When I first downloaded Spotify there was an icon on my taskbar & I could open it when I wanted. Recently it started automatically opening on a start or restart. Under advanced setting I have sel...

Carol22

Casual Listener

2635 Views

2 replies

0 likes

Windows
  • 2635 Views
  • 2 replies
  • 0 likes

[Tutorial] Adding friends without Facebook!

Hey all! Just wanted to post this quick tutorial I made to show others how to add users on Spotify without connecting Facebook! https://www.youtube.com/watch?v=55nqQqc1QPY Enjoy!

Newbie

Hey all!   Just wanted to post this quick tutorial I made to show others how to add users on Spotify without connecting Facebook!   https://www.youtube.com/watch?v=55nqQqc1QPY   ...

1612 Views

0 replies

0 likes

Windows
  • 1612 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Partial Saved Albums

Recently I noticed that every one of my saved albums only seem to have one or two tracks listed (as if I've only saved those tracks, which is not the case), despite the fact that the whole albums are available to play. I'm not sure what logic it is u...

Casual Listener

Recently I noticed that every one of my saved albums only seem to have one or two tracks listed (as if I've only saved those tracks, which is not the case), despite the fact that the whole albums are...

Julian

Moderator

1488 Views

3 replies

0 likes

Windows
  • 1488 Views
  • 3 replies
  • 0 likes

Storing downloads on a partitioned hard drive

We have a Dell computer that came with a partitioned hard drive - a smaller C: drive for core files and a larger drive we presume for dowloads and content etc. The problem we have always had is everything download wants to automatically go to C: driv...

Casual Listener

We have a Dell computer that came with a partitioned hard drive - a smaller C: drive for core files and a larger 😧 drive we presume for dowloads and content etc.   The problem we have always ...

ecomama

Casual Listener

643 Views

2 replies

0 likes

Windows
  • 643 Views
  • 2 replies
  • 0 likes

Windows 10 Desktop program not starting at all

EDIT: The latest download from the Spotify web site installed properly and the Windows 10 desktop program is now working again with no issues. If this doesn't work for you, sorry - I've seen that many people have this problem and that there are numer...

Newbie

EDIT: The latest download from the Spotify web site installed properly and the Windows 10 desktop program is now working again with no issues. If this doesn't work for you, sorry - I've seen that man...

HelgavdK

Newbie

816 Views

3 replies

0 likes

Windows
  • 816 Views
  • 3 replies
  • 0 likes

This song is not available

So first of all, I did search and found topics about this, but none of them seemed to be exactly the situation that I have here. I got Spotify today, and started playing around with it. When I got the Desktop app, I saw it was recognizing the music I...

Casual Listener

So first of all, I did search and found topics about this, but none of them seemed to be exactly the situation that I have here.   I got Spotify today, and started playing around with it. When...

aleafonthewind

Casual Listener

447 Views

2 replies

0 likes

Windows
  • 447 Views
  • 2 replies
  • 0 likes

Song Not Playing

Hi, a song that is available on Spotify which I used to be able to play does not play anymore. Whenever I select it, it states, "This song is not available." but I know it's available since I can play it on the web player. This is really frustrating;...

Newbie

Hi, a song that is available on Spotify which I used to be able to play does not play anymore. Whenever I select it, it states, "This song is not available." but I know it's available since I can pla...

TwentyFive

Regular

366 Views

1 replies

0 likes

Windows
  • 366 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs not playing correctly

I've just signed up to Premium and now my spotify is going crazy. It will play a few songs and then come up with one of several problems: 1) It just says 'Can't play song' at the top2) It says I should import the file if I have it on my computer 3) I...

Casual Listener

I've just signed up to Premium and now my spotify is going crazy. It will play a few songs and then come up with one of several problems:  1) It just says 'Can't play song' at the top 2) It sa...

MonicaM_Bogota

Roadie

848 Views

3 replies

0 likes

Windows
  • 848 Views
  • 3 replies
  • 0 likes