error code 13

[aries42076]

I'm trying to download it and right as it gets to the point of running the installer it says "the installer is unable to install Spotify because the necessary files could not be created (error code 13) I've tried everything I know how to do, apparently it's a Protocol issue, but I don't know. Someone help?

[jvanderb]

What version of Windows are you using?

[aries42076]

Vista Home Premium

[jvanderb]

Are you using an administrator account, or a normal user account?  Have you tried running the installer with elevated privileges (Right click installer, left click on 'Run as administrator')?

[aries42076]

Eh messin around with it led me into a bunch of other stuff wrong with this machine lol. thanks for the help I'm going to try to fix these errors and if I still can't get it to work I'll be back. I appreciate it.

[robgault]

I had this same problem after a system restore. "Run as Administrator" was not the solution because it tells you not to!. I used Agent Ransack to find and delete all folders associated with Spotify including:

C:\Users\[My account]\AppData\Local\Spotify

C:\Users\[My account]\AppData\Roaming\Spotify

C:\Users\[My account]\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\M2VPUL8R\www.spotify.com
C:\Users\[My account]\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#www.spotify.com

Then I was able to download and re-install spotify. After logging in, it looks like I still have all my playlists.

[i12rok]

Hi, I am getting error code 13 and can't install spotify on this computer.  I'm downloading using chrome and then even try the right click mentioned above but don't get the "run as administrator" option.  The login I have says it is an administrator when I look at User profiles in Control Panel.

Any Help would be appreciated.  

[kidder]

   @ Rob.....Thanks dude ,this was the fix!!!! Right on!!!!

[DASnc]

I did downoload Agent Ransack and I finnally could install Spotify. You're the man!

[rlmessenger]

Unable to re-install Spotify - have tried all of the above suggestions, but to no avail.  Each attempt, it grids away for a few minutes displaying the installer meter, then it kicks out to error #13 about not being able to write files. Am running Win 7 on a new Dell 64 bit machine. have cleaned all Spotify file references out prior to each install attempt.  I have not touched the registry yet.  Any help or further suggestions would be most appreciated.  have re-booted a couple of times during this process, but that doesn't seem to have an effect.

Richardm

[Peter__]

Can you try using the full installer package from http://download.spotify.com/Spotify%20Installer.exe and make sure you are running it by right clicking and select "Run as Administrator". Also try temporarily disabling any anti-virus or security software you have running. 

Peter

[rlmessenger]

Hello Peter,

Tried all of the above suggestion, but to no avail - same ERR 13 result.  Re-booted, downloaded the full install version from the provided link, removed all remnents of Spotify, turned off all anti-virus type programs.  Tried to run as Admin, but would not allow me to.  Ran under normal user account, but same result.

Thanks for the input regardless,

Richardm

[Peter__]

This might sound like a strange request, but does it work if you boot into safe mode to run the installer? 

Peter

[rlmessenger]

Peter,

I can give that a try... I'm getting desperate.  I'm running out of ideas - there is obviously something preventing the install - just don't know the secret yet.

Thanks,

Richardm

[rlmessenger]

Hi Peter,

Well, I decided to try the install once more before doing the Safe Mode thing - cleaned out the files and references and ran the SpotifyFullSetup.exe again - and... showhow it worked this time!  I'm still puzzeled as to exactly what the issue was preventing the install for all the failed attempts in the past - would like to know for future reference and knowledge.  But I'm good to go for now...

Thanks again for your help.

Richardm

[HavingProblems]

I am having this same issue, but when I turn off anti-virus and Firewall I get error code 11. When I tried using IE I got error code 50. 

What should I do? 

[Peter__ · Accepted solution]

---

@HavingProblems wrote:

I am having this same issue, but when I turn off anti-virus and Firewall I get error code 11. When I tried using IE I got error code 50. 

What should I do? 

---

Have you tried using this installer?

Peter

[S_f]

I had the same problem- Error Code 13, and then Error Code 11 when I tried a different installer.

The solution is right-clicking on the installer and clicking on "Troubleshoot compatibility." This did the trick for me.

[Zombay]

I tried that, but I't told me that I need more permissions to delete C:\Users\Me\AppData\Roaming, even though I'm on the admin account. 

[Joe]

MS go to great lengths to protect us from ourselves but you should be able to give yourself full permissions to do stuff with this foolder. Right click on the folder and select properties then go to the security tab. Click the Edit button and highlight your username then mark the "full control" box and apply.