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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81004 Views

40 replies

68 likes

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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

775374 Views

503 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

19482178

Newbie

17877 Views

18 replies

5 likes

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2786 Views

0 replies

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Excessive bass

I'm getting ridiculously excessive bass on my Spotify app in Windows 10 only, and only on one PC. I do not have any hardware or software EQ on my desktop PC and Spotify has declined to implement an EQ feature for the desktop app (even though iOS has ...

Newbie

I'm getting ridiculously excessive bass on my Spotify app in Windows 10 only, and only on one PC. I do not have any hardware or software EQ on my desktop PC and Spotify has declined to implement an E...

393 Views

0 replies

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Lost my tracks

Hi everyoneI've lost all my saved tracks since the last spotify update. Where can I find them now? Does exist a backup of all that tracks?Thanks to anybody can help me solve this

Newbie

Hi everyone I've lost all my saved tracks since the last spotify update. Where can I find them now? Does exist a backup of all that tracks? Thanks to anybody can help me solve this

317 Views

0 replies

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Log In Page Frozen

I've just downloaded Spotify for Windows 7 having had to uninstall it last week due to a mysterious missing dll problem.But the log in page is efectivley locked / frozen and I am unable to enter any log in details.Tried a few times but each time had ...

Newbie

I've just downloaded Spotify for Windows 7 having had to uninstall it last week due to a mysterious missing dll problem. But the log in page is efectivley locked / frozen and I am unable to enter an...

293 Views

0 replies

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Keep getting this

What the **bleep** is going on? For the past several days the page won't load properly, and I keep getting ... Oooops something went wrong Reload

Newbie

What the **bleep** is going on? For the past several days the page won't load properly, and I keep getting ... Oooops something went wrong Reload      

276 Views

0 replies

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Playlist management suggestion

Hi. it would be great if we're able to right click on the song currently playing and remove it from a playlist. the only options i see are to add it to another playlist, which is pretty useless since it's already in my playlist. And to remove it from...

Casual Listener

 Hi. it would be great if we're able to right click on the song currently playing and remove it from a playlist. the only options i see are to add it to another playlist, which is pretty useless...

Bittencourt

Spotify Star

727 Views

4 replies

0 likes

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Can't delete dead playlists.

I have 2 playlists that I deleted but will not disappear from my playlist selection. They will not play and will not allow any songs to be added to them, they also do not show up on my Recover Playlist list. I have tried several times to delete them,...

Newbie

I have 2 playlists that I deleted but will not disappear from my playlist selection. They will not play and will not allow any songs to be added to them, they also do not show up on my Recover Playli...

451 Views

0 replies

0 likes

Playlists
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spotify wrapped listening time not recorded?

i have had spotify since last summer, about 6 months now. i listen to spotify every day and even when i am asleep i leave the music on. when i did the spotify wrapped thing, it said i had listened to spotify for 25 hours, which is not even close to w...

Newbie

i have had spotify since last summer, about 6 months now. i listen to spotify every day and even when i am asleep i leave the music on. when i did the spotify wrapped thing, it said i had listened to...

556 Views

0 replies

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spotify cuts off

Hello!Okay so. Every song, all the time, stars cutting off after 10-30 seconds. Re-installing spotify, logging in and out, rebooting the computer didn't help. What's wrong with my spotify? this has been going on for a while and still happens.There ar...

Casual Listener

Hello! Okay so. Every song, all the time, stars cutting off after 10-30 seconds. Re-installing spotify, logging in and out, rebooting the computer didn't help.  What's wrong with my spo...

537 Views

0 replies

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Songs unavailable on Desktop (Windows), but available on Android

I'm unable to play several songs from Spotify in my Desktop application (Win7), but they play perfectly fine when I try to play them from my Android phone app. What's going on?

Newbie

I'm unable to play several songs from Spotify in my Desktop application (Win7), but they play perfectly fine when I try to play them from my Android phone app. What's going on?

423 Views

0 replies

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Can't open or uninstall

Hi on my laptop spotify has stopped working, it won;t open, ;let me unistall or reinstall. IT comes up with error message ;cannot find 'api-ms-win-core-processthreads-[1-1-2.dll]'. Please re-install this application. Can anyone help?

Newbie

Hi on my laptop spotify has stopped working, it won;t open, ;let me unistall or reinstall. IT comes up with error message ; cannot find 'api-ms-win-core-processthreads-[1-1-2.dll]'. Please re-instal...

phonequeen

Newbie

618 Views

1 replies

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My Playlists are Being Interrupted by the Stranger Things One

While I am listening to my own playlist or the 70's one or the 80's one after one song of that playlist i just swap to the Stranger Things play list. I listened to theS Stragner THings playlist one but I haven't since then it just happens automatical...

Newbie

While I am listening to my own playlist or the 70's one or the 80's one after one song of that playlist i just swap to the Stranger Things play list. I listened to theS Stragner THings playlist one b...

Bittencourt

Spotify Star

626 Views

2 replies

0 likes

Windows
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how to uninstall free spotify from desktop

Have been unable to uninstall free spotify from desktop with Windows 7, in control panel by right click or uninstall button. Want to eliminate the entire program.

Newbie

Have been unable to uninstall free spotify from desktop with Windows 7, in control panel by right click or uninstall button. Want to eliminate the entire program. 

IguanaSetup

Community Legend

535 Views

2 replies

0 likes

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"Why can't I play this song?" / "Where can I play this song?"

The snippet below comes from the help site: (https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/)Something I saved is greyed out and won't playThis means the content is no longer available. This can happen if licenci...

Newbie

The snippet below comes from the help site: (https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/) Something I saved is greyed out and won't play This means the con...

835 Views

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All Platforms
Music
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Inconsistent artist imagery?

So I have around 70 different artists in my library, and all is nearly well!All the artists have their artwork displayed... except two. I'd just like to know if there's a particular work-around for this?The two bands in question are: Tool and AdemaTh...

Regular

So I have around 70 different artists in my library, and all is nearly well! All the artists have their artwork displayed... except two. I'd just like to know if there's a particular work-around for...

410 Views

0 replies

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Musica esta tocando ha horas, nao reproduz o som e nao consigo selecionar outra para tocar

A musica "A Different Way" esta no play ha 1360 minuto. Ontem coloquei para tocar, nao saiu o som desde entao, nao consigo selecionar outra musica e nem pausar essa. Como fazer para tocar outra musica?

Newbie

A musica "A Different Way" esta no play ha 1360 minuto. Ontem coloquei para tocar, nao saiu o som desde entao, nao consigo selecionar outra musica e nem pausar essa. Como fazer para tocar outra music...

Bittencourt

Spotify Star

446 Views

1 replies

0 likes

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Rock Genre Disappeared

Hello In the genre overview I cannot find rock genre anymore. Does anyone else has the same problem?

Newbie

Hello   In the genre overview I cannot find rock genre anymore. Does anyone else has the same problem?

Bittencourt

Spotify Star

559 Views

1 replies

0 likes

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Static and crackling when I listen to Spotify on my desktop

Since the beginning of this week I've been hearing static and crackling when listening to Spotify. I've been using Spotify for ages and this has never happened before. It also does not happen to any other audio when using my browser (with apps like Y...

Newbie

Since the beginning of this week I've been hearing static and crackling when listening to Spotify. I've been using Spotify for ages and this has never happened before. It also does not happen to any ...

1533 Views

0 replies

2 likes

browser
problem
static
Windows
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Solved!! Cannot use local files

I have a folder on my desktop for music i would like to add to spotify. Now when i have it selected in my preferences it still won't show up. I downloaded it from google, disabled the security on it and it still won't work

Regular

I have a folder on my desktop for music i would like to add to spotify. Now when i have it selected in my preferences it still won't show up. I downloaded it from google, disabled the security on it ...

folkfriend

Casual Listener

20291 Views

8 replies

0 likes

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Can´t delete / refresh local files

Local files are still in place / in list although i deleted the link in the options... can't play them because they are deleted (says spotify)... or in other words:the playlist wikt the local files dosn't refresh automatically (about 11.000 files whe...

Casual Listener

Local files are still in place / in list although i deleted the link in the options... can't play them because they are deleted (says spotify)...   or in other words: the playlist wikt the lo...

511 Views

0 replies

0 likes

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Today, when I try to open the windows 7 Spotify desktop player, I get this message: "Cannot find 'AP

Today, when I try to open the windows 7 Spotify desktop player, I get this message: "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." This message also appears when trying to uninstall Spotify. Finally unin...

Newbie

Today, when I try to open the windows 7 Spotify desktop player, I get this message: "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." This message also app...

VinnyPem

Casual Listener

1429 Views

3 replies

1 likes

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