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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136285 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136285 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52670 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52670 Views
  • 0 replies
  • 33 likes

problems updating the client for windows 10

Hi. I have problems updating the client for windows 10. Since ever. When a new update arrives, I download it, then it tells me to restart the application to finish the update, and when it re-starts the version is still the previous one and not the on...

  • Casual Listener
  • Hi. I have problems updating the client for windows 10. Since ever. When a new update arrives, I download it, then it tells me to restart the application to finish the update, and when it re-starts t...
  • 127 Views
  • 0 replies
  • 0 likes
  • Windows
  • 127 Views
  • 0 replies
  • 0 likes

Local Files not being found by desktop client

Local files not being found. Info:- I have my Preferences set to look for music files in the correct directory.- I have moved the files/changed Preferences from the default /Downloads directory.- I have tried putting the files in subdirectories.- I h...

  • Newbie
  • Local files not being found.  Info: - I have my Preferences set to look for music files in the correct directory. - I have moved the files/changed Preferences from the default /Downloads direc...
  • ChristianRomeni
  • Regular
  • 401 Views
  • 1 replies
  • 4 likes
  • Windows
  • 401 Views
  • 1 replies
  • 4 likes

Solved!! Discover Weekly Not Updated

My Discover Weekly has not been updated for this week, and this is the first time it's ever happened to me. Is it me or is it Spotify? What do I do now?

  • Casual Listener
  • My Discover Weekly has not been updated for this week, and this is the first time it's ever happened to me. Is it me or is it Spotify? What do I do now? 
  • jdsthinker
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Windows
  • 293 Views
  • 2 replies
  • 0 likes

Can't select songs

So the problem is that I can't select songs from saved music. When I try to select a specific song, it just throws some random song in. Playlists are working fine though. Already tried to log out/log in, reinstalling etc.

  • Newbie
  • So the problem is that I can't select songs from saved music. When I try to select a specific song, it just throws some random song in. Playlists are working fine though. Already tried to log out/log...
  • Hashemi
  • Newbie
  • 2680 Views
  • 11 replies
  • 1 likes
  • Windows
  • 2680 Views
  • 11 replies
  • 1 likes

Volume goes down when I switch from iOS mobile back to desktop

When I open Spotify on desktop on Windows 7, the sound quality and volume is great. The slider in the bottom right only needs to be about a third of the way to get good volume (with my system volume turned to a good level for other things such as You...

  • Newbie
  • When I open Spotify on desktop on Windows 7, the sound quality and volume is great. The slider in the bottom right only needs to be about a third of the way to get good volume (with my system volume ...
  • 119 Views
  • 0 replies
  • 0 likes
  • Windows
  • 119 Views
  • 0 replies
  • 0 likes

Solved!! Windows 1.0.51 bug: plays wrong song from artist songs!

Just updated to Windows Spotify 1.0.51 offered by the automatic update.Now, when I go to the "Artist from your music" and click the play button next to one of the songs - it doesn't play that song, instead it plays the first one, or (sometimes) pause...

  • Regular
  • Just updated to Windows Spotify 1.0.51 offered by the automatic update. Now, when I go to the "Artist from your music" and click the play button next to one of the songs - it doesn't play that song,...
  • aaronclawrence
  • Regular
  • 452 Views
  • 2 replies
  • 3 likes
  • Windows
  • 452 Views
  • 2 replies
  • 3 likes

Playlist keeps on going early to next song

I think this may be the playlist, because I can't replicate this on any other playlist, but for the Alok House Party Playlist, it stops at some point before the song ends and starts somewhere in the next song. Can I get someone to either confirm it's...

  • Casual Listener
  • I think this may be the playlist, because I can't replicate this on any other playlist, but for the Alok House Party Playlist, it stops at some point before the song ends and starts somewhere in...
  • gabehanna
  • Casual Listener
  • 271 Views
  • 3 replies
  • 0 likes
  • Windows
  • 271 Views
  • 3 replies
  • 0 likes

I am premium and playback stops to play another song by Ngo The Kendy!?

I select my albumStart listening to itSuddenly music abruptly stops and plays a song by Ngo The Kendy. Whatever that is. I am Spotify Premium. This should not happen. It has happened several times before

  • Casual Listener
  • I select my album Start listening to it Suddenly music abruptly stops and plays a song by Ngo The Kendy. Whatever that is.   I am Spotify Premium. This should not happen.   It has hap...
  • isaacs1987
  • Newbie
  • 359 Views
  • 3 replies
  • 0 likes
  • Windows
  • 359 Views
  • 3 replies
  • 0 likes

two users on one computer

I - personally have two login accounts on one work laptop for example;davidius1 - I use to log in duing the day while at workdavidius2 - I use when at home, not working need to use the applications and not show my web history etcMy queston is to save...

  • Casual Listener
  • I - personally have two login accounts on one work laptop for example; davidius1 - I use to log in duing the day while at work davidius2 - I use when at home, not working need to use the...
  • KatieAL
  • Casual Listener
  • 10837 Views
  • 6 replies
  • 1 likes
  • Windows
  • 10837 Views
  • 6 replies
  • 1 likes

Solved!! [Bug] Incorrect Large Playlist Duration Displayed 0.9.10

I'm very happy that the playlist time was added back into Spotify, but it doesn't seem to give the correct time, at least for large playlists. I don't know when the time starts to fail, but I'm currently playing through a list with around 4,000 songs...

  • Casual Listener
  • I'm very happy that the playlist time was added back into Spotify, but it doesn't seem to give the correct time, at least for large playlists. I don't know when the time starts to fail, but I'm curre...
  • metalnut4
  • Newbie
  • 2899 Views
  • 7 replies
  • 0 likes
  • Windows
  • 2899 Views
  • 7 replies
  • 0 likes

Removal of Copy Song Link?

I really don't understand why useful features keep getting removed. First Notifications, then messages, now copy song link? I don't want to have to click share then click copy to clipboard in order to send a link to a song. Your product team needs to...

  • Music Fan
  • I really don't understand why useful features keep getting removed. First Notifications, then messages, now copy song link? I don't want to have to click share then click copy to clipboard in order t...
  • DigitalSea
  • Newbie
  • 1260 Views
  • 4 replies
  • 2 likes
  • Windows
  • 1260 Views
  • 4 replies
  • 2 likes

Last.FM connect - invalid username or password

Today, just randomly, I realized that I wasn't scrobbling anything so I checked Spotify (on Desktop) to see if my last.fm was still connected and it wasn't. When I tried to enter my user and pass, it says invalid username or password. Any help would ...

  • Casual Listener
  • Today, just randomly, I realized that I wasn't scrobbling anything so I checked Spotify (on Desktop) to see if my last.fm was still connected and it wasn't. When I tried to enter my user and pass, it...
  • isidonis
  • Newbie
  • 220 Views
  • 1 replies
  • 0 likes
  • Windows
  • 220 Views
  • 1 replies
  • 0 likes

only playing the 1st song on album

hi i am trying to play a song on an album track 3 or whatever and it just keeps jumping to the start of track 1 i have uninstalled spotify twice that fixed the problem for a while then it just goes back to playing the 1st song its really annoying me

  • Casual Listener
  • hi i am trying to play a song on an album track 3 or whatever and it just keeps jumping to the start of track 1 i have uninstalled spotify twice that fixed the problem for a while then it just goes b...
  • leeps291
  • Casual Listener
  • 250 Views
  • 2 replies
  • 1 likes
  • Windows
  • 250 Views
  • 2 replies
  • 1 likes

Solved!! Undo favorites

Hi. I'm currently unable to undo clicking the favorite option (it's a heart nowadays) in premium, both desktop and android. Any ideas?

  • Casual Listener
  • Hi.   I'm currently unable to undo clicking the favorite option (it's a heart nowadays) in premium, both desktop and android.   Any ideas?
  • Specialworld
  • Community Legend
  • 629 Views
  • 4 replies
  • 0 likes
  • Windows
  • 629 Views
  • 4 replies
  • 0 likes

Spotify plays the first song in the list rather than the one I selected.

Hoping someone can shed some light on a strange problem I've been having for about a week. When I select a song to play, rather than playing the song I selected, Spotify simply plays the first song in the list. In an album, for instance, regardless o...

  • Casual Listener
  • Hoping someone can shed some light on a strange problem I've been having for about a week. When I select a song to play, rather than playing the song I selected, Spotify simply plays the first song i...
  • readybreak18
  • Regular
  • 314 Views
  • 4 replies
  • 2 likes
  • Windows
  • 314 Views
  • 4 replies
  • 2 likes

History Tab

The History Tab still isn't displaying the previous played songs!

  • Roadie
  • The History Tab still isn't displaying the previous played songs!
  • Jasonc126
  • Roadie
  • 353 Views
  • 5 replies
  • 0 likes
  • Windows
  • 353 Views
  • 5 replies
  • 0 likes

Next Song Problem

There is a problem on all of my devices (phone, laptop, and desktop) where spotify will not play the next song on an album or playlist but instead will play a song from La-Di-Da, an album by Roar. I haven't been able to find an answer or someone with...

  • Casual Listener
  • There is a problem on all of my devices (phone, laptop, and desktop) where spotify will not play the next song on an album or playlist but instead will play a song from La-Di-Da, an album by Roar. I ...
  • Jovikin
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • Windows
  • 233 Views
  • 1 replies
  • 0 likes

I hate spotify support service

There is in MEXICO, no email or telephone contact.I has made dead end search about my problem.It unbeliveable that no body staff lisen me.I am consider to SUE spotify by FRAUD because the familiy service has no service to my family.I wait your answer...

  • Newbie
  • There is in MEXICO, no email or telephone contact. I has made dead end search about my problem. It unbeliveable that no body staff lisen me. I am consider to SUE spotify by FRAUD because the famil...
  • Robert_W
  • Community Legend
  • 202 Views
  • 2 replies
  • 0 likes
  • Windows
  • 202 Views
  • 2 replies
  • 0 likes

Spotify says account is in use somewhere else. Account is not in use somewhere else.

Spotify keeps pausing because 'your account is being used somewhere else'. I've never given out my password. Just in case, I changed my password and logged out of all accounts manually from the online settings menu so all accounts should have been de...

  • Newbie
  • Spotify keeps pausing because 'your account is being used somewhere else'. I've never given out my password. Just in case, I changed my password and logged out of all accounts manually from the onlin...
  • Sinistrality
  • Newbie
  • 258 Views
  • 1 replies
  • 2 likes
  • Windows
  • 258 Views
  • 1 replies
  • 2 likes