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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137251 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137251 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53502 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53502 Views
  • 0 replies
  • 33 likes

Solved!! Disable Daily Mix - slow app start

Hi, my Spotify app has a really slow start.One of the reason is probably the Daily mixes's loading: when they were loaded all works properly.I don't use them and I want to deactivate their generation.It's possible? How? Thanks.I have Windows 10 64 bi...

  • Casual Listener
  • Hi, my Spotify app has a really slow start. One of the reason is probably the Daily mixes's loading: when they were loaded all works properly. I don't use them and I want to deactivate their genera...
  • ruipgv
  • Music Fan
  • 581 Views
  • 1 replies
  • 0 likes
  • Windows
  • 581 Views
  • 1 replies
  • 0 likes

When my money will return to me?

I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?

  • Regular
  • I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?
  • Hubo
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Windows
  • 222 Views
  • 1 replies
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Shuffle repeats the same order on repeat

Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It will play the 5 songs in a random order, which is fine, but th...

  • Casual Listener
  • Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It w...
  • 903 Views
  • 0 replies
  • 2 likes
  • Windows
  • 903 Views
  • 0 replies
  • 2 likes

Annoying "Re-install" after logging in to my computer or restarting computer etc.

So this small "problem" has been annoying me for a while... Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop app shows a pop up window where it says that it is installing...

  • Newbie
  • So this small "problem" has been annoying me for a while...   Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop a...
  • 249 Views
  • 0 replies
  • 1 likes
  • Windows
  • 249 Views
  • 0 replies
  • 1 likes

Spotify's onscreen position

Heya, I've looked around the forums for abit and cant seem to find anyone with this problem.A bit of background info:I have 2 monitors and when i use spotify i open it at the half the size of my second monitor(Windows key + right arrow) till its half...

  • Newbie
  • Heya,   I've looked around the forums for abit and cant seem to find anyone with this problem. A bit of background info: I have 2 monitors and when i use spotify i open it at the half the si...
  • 157 Views
  • 0 replies
  • 0 likes
  • Windows
  • 157 Views
  • 0 replies
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Bug with heart in daily mix

Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.

  • Visitor
  • Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.
  • 171 Views
  • 0 replies
  • 1 likes
  • Windows
  • 171 Views
  • 0 replies
  • 1 likes

Local Files refresh ? Spotify doesn't detect when something changes

So I have quite a few problems with this application ... I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ...) So I decided to create my playlists again. I unchecked D...

  • Regular
  • So I have quite a few problems with this application ...   I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ....
  • 573 Views
  • 0 replies
  • 4 likes
  • Windows
  • 573 Views
  • 0 replies
  • 4 likes

Solved!! Get rid of Spotify Web Helper

Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved. Every time again this annoying “WebHelper” is running and it also appears in aut...

  • Music Fan
  • Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved.   Every time again t...
  • LTMVZ
  • Music Fan
  • 22325 Views
  • 4 replies
  • 1 likes
  • Windows
  • 22325 Views
  • 4 replies
  • 1 likes

Spotify completely freezes my computer

The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and over again, and stil it crashes my computer. I have tr...

  • Casual Listener
  • The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and ove...
  • Echoplexic
  • Newbie
  • 13368 Views
  • 14 replies
  • 0 likes
  • Windows
  • 13368 Views
  • 14 replies
  • 0 likes

Local Files Not Fully Appearing

Hi all, I've recently encountered a problem with local files. Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotify. However, all of a sudden, my Spotify is not synchronisi...

  • Newbie
  • Hi all, I've recently encountered a problem with local files.  Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotif...
  • 156 Views
  • 0 replies
  • 1 likes
  • Windows
  • 156 Views
  • 0 replies
  • 1 likes

Friend activity not showing?

Okay, I recently encountered a problem where I can't see my friends activity, I don't know if this will work, but I simply went to "View" on the top left corner of the screen, pressed "Zoom out" until I could see the sidebar with my friends activity....

  • Regular
  • Okay, I recently encountered a problem where I can't see my friends activity, I don't know if this will work, but I simply went to "View" on  the top left corner of the screen, pressed "Zoom out...
  • 1214244186
  • Casual Listener
  • 9398 Views
  • 4 replies
  • 12 likes
  • Windows
  • 9398 Views
  • 4 replies
  • 12 likes

why does spotify clear my cue when i accidentally double click a song

Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone can answer, thanks in advance. also labels are **b...

  • Newbie
  • Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone...
  • 111 Views
  • 0 replies
  • 0 likes
  • Windows
  • 111 Views
  • 0 replies
  • 0 likes

spotify this song is not available if you have the file on your computer import it

This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my computers sound not work either. So i have to restart...

  • Newbie
  • This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my co...
  • joethebeast
  • Newbie
  • 257 Views
  • 3 replies
  • 2 likes
  • Windows
  • 257 Views
  • 3 replies
  • 2 likes

i can't uninstall spotify

i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, )they dont even work or i just lag the **bleep** please help me ho...

  • Newbie
  • i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, ) they dont ev...
  • Sebasty
  • Spotify Star
  • 2930 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2930 Views
  • 1 replies
  • 0 likes

Set some songs to only ever play together in sequence

Feature request: There are two songs, called "Blah part 1" and "Blah part 2". I woud like to set it that these two only ever play as a pair, in sequence. That would be great! Thanks

  • Newbie
  • Feature request:   There are two songs, called "Blah part 1" and "Blah part 2". I woud like to set it that these two only ever play as a pair, in sequence.    That would be great! ...
  • jnorris170
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Windows
  • 133 Views
  • 1 replies
  • 0 likes

Local files syncing gone wrong (AGAIN AND AGAIN)

TL;DR: Local files' tab shows 99 songs of the 154 I have in my folder Local files have been a recurring problem for me lately. Last week I wanted to add a couple songs, so I closed Spotify, copied the songs to my "Music" folder, then from there to my...

  • Casual Listener
  • TL;DR: Local files' tab shows 99 songs of the 154 I have in my folder   Local files have been a recurring problem for me lately. Last week I wanted to add a couple songs, so I closed Spot...
  • Meraj1
  • Newbie
  • 551 Views
  • 1 replies
  • 0 likes
  • Windows
  • 551 Views
  • 1 replies
  • 0 likes

Spotify replacing my local files with its own version???

Spotify is replacing my local files with Spotify's own version. I don't want this as these are different version/mixes of the sonds that I am trying to listen to... How can I stop this?

  • Casual Listener
  • Spotify is replacing my local files with Spotify's own version.  I don't want this as these are different version/mixes of the sonds that I am trying to listen to... How can I stop this?
  • Tom
  • Community Legend
  • 950 Views
  • 7 replies
  • 0 likes
  • Windows
  • 950 Views
  • 7 replies
  • 0 likes

Drag and drop doesn't work anymore

Spotify just updated and now I can't drag and drop playlists into foldera anymore. Anyone else? Running Spotify 1.0.45.186.g3b5036d6 on windows 10

  • Casual Listener
  • Spotify just updated and now I can't drag and drop playlists into foldera anymore. Anyone else?   Running Spotify 1.0.45.186.g3b5036d6 on windows 10
  • lundbergj
  • Casual Listener
  • 348 Views
  • 3 replies
  • 0 likes
  • Windows
  • 348 Views
  • 3 replies
  • 0 likes

Use local album art instead of the one on Spotify

Ok, I've got locals file which I want to put on spotify and use the album art I put on them instead of grabbing the one on spotify. It works with some tracks but the rest don't seem to work.I think the problem is that spotify changes the album I've g...

  • Regular
  • Ok, I've got locals file which I want to put on spotify and use the album art I put on them instead of grabbing the one on spotify. It works with some tracks but the rest don't seem to work. I think...
  • 170 Views
  • 0 replies
  • 0 likes
  • Windows
  • 170 Views
  • 0 replies
  • 0 likes

nvrmnd

   

  • Newbie
  •    
  • 97 Views
  • 0 replies
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  • Windows
  • 97 Views
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