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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

80970 Views

40 replies

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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

775101 Views

503 replies

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

toddalex4

Casual Listener

17761 Views

17 replies

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Syncing laptop with iPhone

I am a premium subscriber. I just got a new laptop. When I open Spotify, it opens as a free subscriber, but my account confirms premium service. None of my playlists appear. However, on my iPhone, it still has all my playlists and correctly lists me ...

Newbie

I am a premium subscriber.  I just got a new laptop.  When I open Spotify, it opens as a free subscriber, but my account confirms premium service.  None of my playlists appear.  H...

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(Connect) Windows and chrome conflicting

I am in an office building, all employees are on the same wifi network. I'm logged into the spotify software on my PC. my Colleague is logged in to their account on chrome on their PC. I don't understand why our streams are connected. I keep getting ...

Newbie

I am in an office building, all employees are on the same wifi network. I'm logged into the spotify software on my PC. my Colleague is logged in to their account on chrome on their PC. I don't unders...

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Starting position shifts after restart(2)

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Starting-position-shifts-after-restart/m-p/1576195#M177805 Hey, since I'm not able to comment or edit my last thread, i create a new one. I found out, that the shift bug only appears o...

Regular

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Starting-position-shifts-after-restart/m-p/1576195#M177805   Hey,   since I'm not able to comment or edit my last threa...

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Can't find my spotify app on desktop after update

Hi, I cant find my spotify app. It used to be pinned on the taskbar, but it's is no there anymore. and it left a weird empty spot on my taskbar, literally.I tried to reinstall it but it said that it is already installed. when i try clicking "launch" ...

Casual Listener

Hi,   I cant find my spotify app. It used to be pinned on the taskbar, but it's is no there anymore. and it left a weird empty spot on my taskbar, literally. I tried to reinstall it but it sa...

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Suddenly lost premium

Hi Spotify, I was miffed last week to suddenlyt find my premium service had stopped working. Most frustratihg without any notification. Why has this happened?

Newbie

Hi Spotify,   I was miffed last week to suddenlyt find my premium service had stopped working. Most frustratihg without any notification. Why has this happened?

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Help: Avast deleted Spotify

Hello, this morning when I turned on my computer everything was OK, and Spotify (Premium Account) worked with no problem for an hour. Then, all of a sudden Avast sent me a message saying it had detected a virus and it deleted Spotify. And now I canno...

Newbie

Hello, this morning when I turned on my computer everything was OK, and Spotify (Premium Account) worked with no problem for an hour. Then, all of a sudden Avast sent me a message saying it had detec...

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Security
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Error when playing almost any song

Spotify show me error mesage supposedly 3/4 of songs what I'm playing is crashed -.-I writed about this error to official support of Spotify but them don't care about it...

Newbie

Spotify show me error mesage supposedly 3/4 of songs what I'm playing is crashed -.- I writed about this error to official support of Spotify but them don't care about it...

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Spotify connect: unknown devices in my list

When using my Spotify account at work, I'm now seeing devices in my connect list that I don't recognize at all. I assume these are other users on the same network? I've never logged in to Spotify on any other computer here at work, so I'm having trou...

Gig Goer

When using my Spotify account at work, I'm now seeing devices in my connect list that I don't recognize at all. I assume these are other users on the same network? I've never logged in to Spotify on ...

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Connect
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Wonky Nested Folders: The Revenge

Windows 8.1 / Spotify 1.0.68.407.g6864aaaf Previous thread here. I cannot reply to it, and nearly all its problems and solutions are no longer current. For years we have seen playlist folders behave strangely when moved about within other folders, an...

Music Fan

Windows 8.1 / Spotify 1.0.68.407.g6864aaaf   Previous thread here. I cannot reply to it, and nearly all its problems and solutions are no longer current.   For years we have seen playli...

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Music Stops Playing When I Receive Text Message on my S8+

Music stops playing on Spotify Desktop for Windows 10 when I receive a text message on my S8+. When both are on the same network. Nothing seems to fix it. HELP!

Newbie

Music stops playing on Spotify Desktop for Windows 10 when I receive a text message on my S8+. When both are on the same network. Nothing seems to fix it. HELP!

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Playlists unfollowed and created on their own.

I noticed it when I got on spotify on my ps4 earlier and when I checked the spotify on my computer, for whatever reason all the playlists I was following dissapeared. Stranger still was the fact that somehow a playlist was created for my account with...

Casual Listener

I noticed it when I got on spotify on my ps4 earlier and when I checked the spotify on my computer, for whatever reason all the playlists I was following dissapeared. Stranger still was the fact that...

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Spotify won't play any songs suddenly

It was working just fine yesterday but suddenly, it won't play anything. First, it was just a no sound problem but I fixed it and now my speaker plays youtube and anything else with sound except for Spotify. I just get the error message of either "We...

Newbie

It was working just fine yesterday but suddenly, it won't play anything. First, it was just a no sound problem but I fixed it and now my speaker plays youtube and anything else with sound except for ...

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Local songs not available after last update

Hi there,it worked all fine with local imported songs, but after the last update I can't play them anymore. Their are still there, they are not greyed, but if I click on the play button it just shows me the blue line with a hint, that the song ist no...

Casual Listener

Hi there, it worked all fine with local imported songs, but after the last update I can't play them anymore. Their are still there, they are not greyed, but if I click on the play button it just sho...

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Some local files not showing in main library

One artist I have in my local files plays in the playlists (both on the computer and my phone) but doesn't show up in the Main Library. It's not a huge problem but a bit irritating as the songs won't show up when I shuffle. Anyone know how to fix it?

Casual Listener

One artist I have in my local files plays in the playlists (both on the computer and my phone) but doesn't show up in the Main Library.   It's not a huge problem but a bit irritating as the so...

bellasdonna

Casual Listener

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2 replies

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The 'view full album' problem

When i browse through my saved albums often the message 'view full album' will appear. I click on it and it dissappears, yet when i re-enter the album its back, this is on windows 10. Its also a problem on Android, in addition there are often incompl...

Gig Goer

When i browse through my saved albums often the message 'view full album' will appear. I click on it and it dissappears, yet when i re-enter the album its back, this is on windows 10. Its also a prob...

759 Views

0 replies

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limit to saved songs
view full album
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Cross-fade and volume normalizing won't stay on

Hello,Both the cross-fade setting and volume normalization settings in Advanced Settings keep turning themslelves off. Why?

Newbie

Hello, Both the cross-fade setting and volume normalization settings in Advanced Settings keep turning themslelves off.  Why?  

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Why can't I download my songs?

Why can I download my songs on my phone but i can't download my songs on my desktop? I can download playlists on my desktop but I can't download the songs, I will need to create a playlist with all the music I have to download them?

Newbie

Why can I download my songs on my phone but i can't download my songs on my desktop?    I can download playlists on my desktop but I can't download the songs, I will need to create a play...

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Cannot find 'api-ms-win-core-processthreads-1-l1-1-2.dll'

The newest update on Spotify gives me the error "Cannot find 'api-ms-win-core-processthreads-1-l1-1-2.dll'. Please, re-install this application". Re-installing Spotify works but only until I turn my computer off and on again since it automatically up...

Newbie

The newest update on Spotify gives me the error "Cannot find 'api-ms-win-core-processthreads-1-l1-1-2.dll'. Please, re-install this application".   Re-installing Spotify works but only until I...

marede76

Casual Listener

3417 Views

9 replies

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Now playing remodel

Change the now playing tab to how it is on Todays Top Hits(12/6/2017) "Candy Paint" image. instead of the not so interesting way it is on other playlists like "GOMD"

Newbie

Change the now playing tab to how it is on Todays Top Hits(12/6/2017) "Candy Paint" image. instead of the not so interesting way it is on other playlists like "GOMD"

318 Views

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