Sound capsule not update.

[Helos]

Plan

Premium

Country

India

Device

Infinix Hot 10S

Operating System

Android 11

My Question or Issue

Sound capsule is not updated since last 2 days . I have reinstalled the app , also updated app with latest version still problem exists.

[MauriceMV · Accepted solution]

Hey @Helos, 

The sound capsule updates based on your listening activity. Unfortunately that sometimes means that it can take a bit longer than usual to update. You can check back in a few days to see if the new data is there.

[moonwalk3rr]

spotify sound capsule is not updated since 27th march and I already see the month stats being compared with february

 will 28-31st march be updated or not??

[Dodos128]

My sound capsule is not working. My region is India and plan is premium individual, not mini. I noticed that the function is available for a year, but haven’t noticed in my app.

[heyxdrew]

Sound Capsule isn’t updating since march 27th

[Dessi]

Hey folks,

Thanks for reaching out and flagging this!

This was reported and our tech folks are looking into it, but we heard back from them that this should be fixed. Can you make sure you're running the latest version of the app and let us know if you're still experiencing this?

In case the issue persists afterwards, it'd be great if you can let us know when the latest Sound Capsule update was and share the make and model of your device, as well as the Spotify version you're running.

Keep us posted.

[Joyyyyyy96]

My spotify sound capsule isn't updating. Please dhare trouble zhooting steps or please update it. It's important for me to keep myself updated on this.

[21lopijpbvq4gnjhy5mb]

Agreed

[Lorafrl]

The music capsule hasn't been updated since April 14, and the app also freezes when I try to view my profile.
Brazil.

Premium.

iPhone 13 (IOS 18.4)

[moonwalk3rr]

Yes exactly, i need to know, why isn't it getting updated since 3-4 days 😭 😭 

[Anshjainsept21]

Sound capsule has not been updating since 13th April and it’s the 17th today. I’m currently using and iPhone 14 Pro and I think my Spotify is running on 9.0.32 (probably the latest version because there is no update option on App Store) 

[mridin]

Plan

Premium

Country

India

Device

(iPad Pro 2024, OnePlus Nord CE 5G)

Operating System

(iOS, Android) both latest

My Question or Issue

Since April 14, my Spotify Sound Capsule has not updated. This seems to be a recurring issue that I've faced before as well. Hope Spotify can repair this ASAP.

[unsettling_guy]

mines not updating from 14th April. Is this a problem at spotify's end?

[Vasil]

Hey folks! Thank you for all the reports!

It seems that this issue has resurfaced, so we've alerted our tech folks backstage 🙂
Stay tuned for updates and keep your apps up to date 🙌🏼

[AlejaR]

Hey folks,

Thanks for all your replies.

Some changes were made backstage, so this should be fixed now. Would you mind double-checking if this is fixed on your side? Make sure you're running the latest Spotify version.

If this persist, please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.

Keep us in the loop!

[ssnair610]

Hey!
It hasn't updated for me since April 14th!
App version: 9.0.36.697
Device: Samsung Galaxy S24
Plan: Premium Individual
Country: India

[Dessi]

Hey @ssnair610,

Thanks for reaching out!

It looks like you're not running the latest version of the app. Can you update it to see if that helps? If that doesn't do the trick, I'd recommend performing a clean reinstall of the app to make sure any damaged cache is removed.

Keep us posted.

[palakisthebest]

Plan

Premium

Country

Device

desktop

Operating System

windows 11

My Question or Issue

so for the past month or so, I have been only using my laptop to play any sort of music and I noticed my stats arent updating, the minutes, the artists, nothing as such but the few times I used my phone, the stats were updated

[Vasil]

Hey @palakisthebest,

Sorry to see you've been affected by this issue. We merged your post here to keep the information in one place, hope you don't mind 🙂
Please take a look at the abovementioned troubleshooting steps by @Dessi and monitor the Capsule's behaviour afterwards. 
If the issue persists, let us know the requested details by @AlejaR and we'll gladly take a further look into this for you.

Much appreciated! Keep us posted on how things go 🙌🏼

[Prithvi21]

Plan

Premium Student 

Country

India 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've Spotify premium for years now and I really like this feature as a premium user but my "your sound capsule" is not updating its showing less minutes than usual and my top songs and artists are not updated even if it shows its updated it's happened in April my listening minutes were 5k and usually it's above 10k and I listened much more music in April still it was like that and now in my it's even worse