web player and app are playing different songs

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web player and app are playing different songs

Regular

Plan

Premium

Country

USA

Device

 

Operating System

 Windows 10

 

My Question or Issue

I can't get desktop app to sync up with the web player. Each one will have different songs queued up and can play simultaneously. I prefer the desktop app but it doesn't get recognized by last.fm.

8 Replies
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Re: web player and app are playing different songs

Rock Star 16
Rock Star 16

Hey @theshadowplay, welcome to the Community!

 

That sounds like you're having two different accounts there.

Are you sure you're logged into the same account on both web player and desktop? 🙂

 

 

SebastyRock Star 16
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Re: web player and app are playing different songs

Regular
That's not it. I've signed out everywhere, and I've signed back in using my facebook and it doesn't sync. I've signed out everywhere and used my email/password and they don't sync. I've reset the password and it still won't sync.

Thanks for the reply though
Highlighted

Re: web player and app are playing different songs

Rock Star 16
Rock Star 16

@theshadowplay 

 

That sounds odd!

Have you connected last.fm with your Spotify account at last.fm settings?

That should definitely scrobble from the desktop client too, as it's connected to your account and not just one client.

 

🙂

 

 

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: web player and app are playing different songs

Regular
There's still the disconnect from the Spotify Web Player and the Spotify App. I like the app better but Last FM doesn't recognize it for some reason. (I've connected per your advice)
I've come to a compromise where I use the web player, but I add full albums to my queue via my connected phone app, but I am not happy.
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Re: web player and app are playing different songs

Rock Star 16
Rock Star 16

@theshadowplay 

 

Thank you for confirming 🙂

 

Please try reinstalling your Spotify desktop client, follow this article on how to do so.

Are you using the Windows Store client or a standalone install?

 

Let me know how it goes!

 

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: web player and app are playing different songs

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It's still not connected. I wonder if the disconnect comes from my company's firewall. I can install the app directly from Spotify but I am blocked from installing it from the Windows Store. BUt even after uninstalling the desktop app and reinstalling it, it is still disconnected from the main Spotify website and Last FM.

Re: web player and app are playing different songs

Rock Star 16
Rock Star 16

@theshadowplay 

 

It could be that the company firewall disables Spotify Connect in some way. Not sure why it wouldn't do that with the web player though. Is the web player and desktop client open at the same computer?

 

If your computer is a laptop, you could try creating a hotspot with mobile and connect your laptop to it. This way you can find out if that is indeed a network issue.

 

Let me know how it goes 🙂

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: web player and app are playing different songs

Regular
Yes, the Web Player and the Desktop client are on the same computer.
I don't think I can do the hotspot trick as the laptop I'm using is the work laptop and connects to the internet via a VPN.
I think I'll try my personal laptop at home and see what happens.
Thanks for your advice.
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